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CD-ROM/DVD Drive won't work

Last answer on Oct 27, 2009 12:21:42 am GMT love2cats, on May 20, 2008 7:44:59 pm BST 
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Hello,

When we put a CD-R in it shows a little disc with an hour glass on the desktop. When we click on the drive it says, "please insert disc" as if there is not one in there already. It does not matter if it is a blank disc or one with something on it. I really need to get these to work so I can back up files and save files on a disc. Could someone please help me? The top drive is DVD RW. It will not recognize or play any type of disc. The bottom drive is DVD ROM. It will play an audio CD. It played an old Family Values Tour CD .It will play a commercially recorded CD. It played or opened up a disc I had for a free 1175 hours AOL disc. It will not recognize a blank/empty CD-R.
System Manufacturer MEDIONPC
System Model MS-6743
My OS is Microsoft Windows XP Home Edition
Version:5.1.2600 Service Pack: 2.0 I have never installed or replaced any drivers.

Configuration: Windows XP
Firefox 2.0.0.14

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1

urbaneve, on Jun 13, 2008 6:55:26 am BST
  • +43

I too am having the same problem. have you had any success at getting it to work.

thanks

   
Reply to urbaneve

91

jill t, on Dec 18, 2008 12:37:10 am GMT
  • +3

Copy the files onto a usb stick and then load onto your computer. Could be that the programs are not compatible, one computer could be windows 98, or xp and the other vista or later

   
Reply to jill t

93

confusedjbrothers, on Dec 21, 2008 7:53:37 pm GMT
  • +5

Help me please. i have responsibilities to live up to. i have the same problem as everyone else here......please be kind and help......

   
Reply to confusedjbrothers

128

umair, on Mar 2, 2009 6:32:17 pm GMT

Can u make u tube to tell me how my playstation cd work smackdown vs raw 09

   
Reply to umair

3

hoolie, on Jul 3, 2008 6:07:18 pm BST
  • +29

Im having the same problem also, i even looked at my device manager and it told me my dvd/cd-rom drive has a problem but will not fix it!! so annoying

   
Reply to hoolie

4

blah, on Jul 4, 2008 4:03:40 pm BST
  • +6

Same thing here as hoolie. And I also run on windows XP, w/ Service Pack 2. Three won't install, so I won't waste my time on that. <_<

   
Reply to blah

56

chhintoo, on Sep 30, 2008 11:03:39 am BST
  • +5

Same problem here , if solve your problem then help me

   
Reply to chhintoo

5

jaquemaloi, on Jul 10, 2008 3:19:25 pm BST
  • +110

Ok finally, ive been looking everywhere for something like this. I have the exact same problem. I went on vacation for 3 weeks and while there I bought the game Command and Conquer 3. When I got home and stuck in the disc, my computer's LED light on the tray showed it was trying to process it but it started making clicking noises. Whenever I opened up my computer it said that there was no disc in the tray. This has been happening with all my discs and Ive inserted them into other computers and they work fine. I have service pack 2 and have reinstalled all my drivers hardware from my discs but nothing is happening. Any suggestions?

   
Reply to jaquemaloi

132

SL, on Mar 22, 2009 4:59:19 pm GMT
  • +67

I ALSO INSERTED A DISC INTO MY DVD- ROM BUT THE COMPUTER KEPT EJECTING THE DISC AND TELLING ME THAT I SHOULD INSERT A DISC. HOW DO I SOLVE THE PROBLEM

   
Reply to SL

143

Alex, on Apr 29, 2009 11:15:04 am BST
  • +13

AHHHH

same thing happened to me.

bought C&C 3 tiberium wars.

went home loaded it...played it. worked fine

tryed to play it a few hours later? nothing..insert correct disk etc etc.

re-installed drives 191919 times. clean upper and lower registry entrys.

drive completed disappeared.

restored computer settings..drive re appeared.

went to try a disk...still nothing?

WHAT IS GOING ON!!!!!!!

   
Reply to Alex

144

kanak, on May 15, 2009 10:51:49 am BST
  • +19

Sir, my laptop is compac presario V6000,i am having problem with my DVD rom, it does not read or play DVD. kindly help me.
thanking you.
kanak

   
Reply to kanak

6

Rajiv, on Jul 11, 2008 11:07:04 am BST
  • +2

I too have the same probs....can anyone help out

   
Reply to Rajiv

7

jaquemaloi, on Jul 11, 2008 5:10:25 pm BST
  • +8

Do you think it has something to do with windows itself and service pack 2? cause everyone has the same specs and were all getting the same thing. EVIL windows! they all want us to switch to VISTA

   
Reply to jaquemaloi

43

sasuke2910, on Sep 14, 2008 2:02:36 am BST
  • +17

Well to bad i have the same problem, with the vista cd!

   
Reply to sasuke2910

100

micky, on Jan 4, 2009 4:57:55 pm GMT
  • +2

Yeah exactly windows vista but the discs wont be read anyway

   
Reply to micky

87

kafarji, on Dec 15, 2008 3:12:16 pm GMT
  • +6

I have windows vista and i got the same problem so i dont think its a windows problem

   
Reply to kafarji

137

sizkar, on Mar 31, 2009 12:07:22 pm BST
  • +4

Believe me - i'm on vista and it doesn't work on this either!!! i'm trawling through all the pages on the web to find a solution so that i can burn to cds! also keeps on coming up "insert blank cd" and rejecting the cds. yes, vista is a really, really bad system but it seems its the same as xp. don't know why this should be such a problem as extracting sound and copying dvds is a doddle - if they are so worried about copyright protection makes you wonder why they all think that we only want to "pirate" songs and NOT films!

   
Reply to sizkar

147

mrs.boster, on May 26, 2009 10:36:53 pm BST
  • +1

I have vista. service pack one i think, and i am having the same freaking problem.... help? anyone figured it out so far?

   
Reply to mrs.boster

33

rudy, on Aug 9, 2008 8:42:48 pm BST
  • +15

Hello,
I had the same problem and I SOLVED IT downloading service pack 3 and installing it.
After I did this everything worked, cds+dvds. you can find the service pack 3 a little bit down, there is someone who put the link.

   
Reply to rudy

80

DMK, on Dec 1, 2008 5:32:39 pm GMT
  • +1

Unable view drivers unable view drivers

   
Reply to DMK

142

Manny, on Apr 24, 2009 10:01:37 am BST
  • +1

Where can you download a service pack for Vista

   
Reply to Manny

8

kohtwelay, on Jul 11, 2008 8:42:02 pm BST
  • +10

Me too
my disc is dvd R\W
cd work
but
when i put dvd ,not work.
how to prepare ?
plese help me.

   
Reply to kohtwelay

9

Skiking502, on Jul 12, 2008 4:01:03 pm BST
  • +20

I am currently having the same problem. When go into my Device manager, it says that nothing is wrong. When Insert a disc, It makes a noise that sounds like something is hitting something. It just randomly happened. Can anyone help?

   
Reply to Skiking502

101

micky, on Jan 4, 2009 4:59:47 pm GMT
  • +2

I am having the exact problem as skiking

   
Reply to micky

113

lilbits, on Jan 20, 2009 6:37:39 pm GMT
  • +7

Did u find an answer?

   
Reply to lilbits

10

gth181a, on Jul 13, 2008 2:30:13 am BST
  • +1

I'm having the same exact problem as well...

   
Reply to gth181a

11

solution, on Jul 14, 2008 7:27:39 pm BST
   
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12

DB, on Jul 16, 2008 1:59:11 am BST
  • +4

Sorry but no this is fix is a post from microsoft from 2006.
I am having the same problem and it was working fine just a while ago.
My computer boots up fine, works fine. The minute I put any type of CD or DVD in --the device immediately has a signal loss and continues to reboot reboot reboot until I open the tray and remove the CD and it boots up fine again.

   
Reply to DB

13

DB, on Jul 16, 2008 2:02:40 am BST
  • +2

Sorry ... additional info
running XP home edition with service pack 3 and all updated drivers
when I go into device manager ... system says it's working fine no errrors.

   
Reply to DB

14

flippy, on Jul 16, 2008 4:21:50 pm BST

Mines isn't working either plz help me im 12 and begging for help im making a video for my baby brother 1st b-day and ill b upset if i cant get it to publish on my blank disk!!! plz im begging u to help plz!!!!

   
Reply to flippy

102

micky, on Jan 4, 2009 5:01:51 pm GMT
  • +1

Im 12 too and I really want to play one of my games so I can do something with It

   
Reply to micky

138

Devin, on Apr 7, 2009 3:56:11 am BST
  • +2

I'm 13 and i'm trying to install OS X Leopard on my Intel PC, so I made the Boot Disc, but Windows XP SP3 won't read it. This is the last step and it won't work : /

   
Reply to Devin

151

waffle191006, on Jul 19, 2009 5:06:14 pm BST

To install Mac on an intel PC you have to either create a new partition (unallocated) or wipe out your current one.
Good Luck

   
Reply to waffle191006

146

KATW, on May 16, 2009 12:30:40 am BST

Try this if you are useing widows movie maker then publish it to your computer first make it an avi then if you a windows DVD maker then burn it there.
hope this helps

   
Reply to KATW

15

HG, on Jul 17, 2008 7:52:26 am BST
  • +7

Hi,

I recently wanted to transfer holiday pictures from my laptop onto a blank disc, which I do by opening a window for 'My Pictures' and then opening 'My Computer' to get to the E drive (where my blank disc is). I click open a window for E drive (which shows it as empty) so now I have both windows open next to each other.

I then select the pictures I wish to transfer and then drag them over to the E drive window onto the blank disc. Then the computer transfers these pictures without a promlem and I am able to view the pictures now on the disc.

But recently it would not do this command. The 'cd writing wizard' would report to me that I needed to insert a blank disc which I had already placed in the tray. I tried different makes of discs, restarted my computer just in case it had a minor glitch, cleaned the laser head, tried different programs to see if anything had change without me knowing about it etc, etc, but to no avail. After much hair pulling, swearing and so on, I tried a program called 'Set program access and defaults' in 'all programs', clicked on 'add and remove program' and saw it was set on 'custom' as default (and will do so everytime I go into this program) then clicked on 'Microsoft Window'. I tried the above again and this time it transfered my pictures to the disc without a problem as it always use to.

I hope this might be of help.

   
Reply to HG

73

Dj, on Nov 6, 2008 6:21:06 pm GMT
  • +8

Hello


I just started having the same problem you described I went to add/remove and saw I was on custom...thanks so much for posting it worked my e drive is free again...thanks again

   
Reply to Dj

75

Brooke, on Nov 14, 2008 3:29:35 pm GMT
  • +1

Just wondering....what did you change custom to? Thank you!

   
Reply to Brooke

16

kristyk89, on Jul 18, 2008 5:50:04 am BST
  • +6

It is not just Windows XP, I am having the same problem and I have Windows Vista Home Premium.

   
Reply to kristyk89

17

rob, on Jul 19, 2008 11:28:26 pm BST
  • +6

Have same problem. New pc worked fine for 1 week, 64 bit vista, now it won't recognize the dvd drive. Help

   
Reply to rob

28

thiru, on Jul 27, 2008 5:10:24 am BST
  • +6

Hello,

first u go to control pannel and click " add new hardware" see total hardwares installed , in which u may see ur dvd drive click on it u will get its function details.

   
Reply to thiru

18

Danny, on Jul 20, 2008 12:48:09 am BST
  • +6

HI i have a HL-DT-ST RW/DVD GCC 4243N dvd and cd rom drive and i restored my comp and now my drive only reads dvds and not cds and i really need it to work because i dont have any virus protection right now because i cant install the disc lol if u have a solution plz email me thank you : )

   
Reply to Danny

19

mac, on Jul 20, 2008 11:17:01 am BST
  • +2

Downlod AVG for anti virus for free.. type it in google and read the instruction and finish

   
Reply to mac

25

flippy, on Jul 25, 2008 5:13:58 am BST

OK I FIGURED it out i think its wondows vista uninstall it then try it i haven't tried it yet bcause i dont have the time to so let me know plz how its goes thx for ur time

   
Reply to flippy

104

micky, on Jan 4, 2009 5:20:25 pm GMT

I have already tried doing that It doesn't work but as I was doing It I thought It would work but It didn't. ^_^

   
Reply to micky

26

edot, on Jul 26, 2008 12:03:34 am BST

Weird. i burned 2 audio cds with nero before going on vacation for a week and no problems. I came back and was having the same problem which is wacky, cuz i've never had a problem. After breaking some media and a little swearing i did the set program access defaults deal and changed it from custom to windows and it's all good now.

   
Reply to edot

76

Rab, on Nov 27, 2008 2:53:33 am GMT

How did you get changed from a working state to a non-working state (custom) ? And how does changing Windows Explorer, Outlook Express, Microsoft Messenger and JavaConsole to be the default programs when you use the Internet, fix your CD drive ?

   
Reply to Rab

77

Rab, on Nov 27, 2008 3:03:27 am GMT

*Internet Explorer (sic)

   
Reply to Rab

79

bebeto, on Nov 29, 2008 1:36:00 pm GMT
  • +1

My cd wont run

   
Reply to bebeto

86

Rogue Tangent, on Dec 14, 2008 4:30:34 am GMT
  • +2

Hey all,
One thing you all might check is whether or not your computer has defaulted your DVD player to PIO only mode. PIO mode happens as a failsafe whenever your computer is trying to do things it wouldn't normally do (I don't know what exactly, the situation varies, but it's usually to halt a catastrophic failure). Normally, your DVD is in DMA mode, and will play DVDs automatically when inserted.

This is what you'll want to do:

Start Menu (Windows button on your PC or on your PC toolbar) ->

Control Panel ->

System Properties ->

Hardware: You should see some tabs at the top of this window. Click on the Hardware tab.

Click "Device Manager"

Look for IDE ATA/ATAPI controllers.

Double click Primary IDE channel.

Click on "Advanced settings" tab at the top, next to the General tab.

Look for "Transfer mode" on this window. If it says "PIO only mode," click on the dropdown arrow and switch it to "DMA if available"

It may ask you to reboot. Do so if it does.

When your computer is started up, put in a DVD. It should play.

Hope that helps!

-Rogue

   
Reply to Rogue Tangent

109

joey, on Jan 14, 2009 4:55:54 am GMT
  • +3

Hey,
I have windows vista home edition. I tried this and it wouldn't let me change any of the modes that were stated: IDE.
I'm trying to run a game, The sims 2, and every other game I have and it starts to load then cuts out and does this continually till I stop it. Could it be my mother board? Because this worked until I installed windows vista then it stoped.

   
Reply to joey

111

niti_s_@hotmail.com, on Jan 18, 2009 9:25:26 pm GMT

My dvd-rom not read cd i canoot see my files in it

   
Reply to niti_s_@hotmail.com

127

Joaquin, on Feb 20, 2009 3:15:33 am GMT
  • +3

Hey thanks for the tip, however i was wondering if you can help me a little further.

   
Reply to Joaquin

130

daveyP, on Mar 7, 2009 7:43:09 pm GMT
  • +1

Hey,

Same problem. it recognises music cds although sometimes after a while (running the PC) it will stop recognising any i insert so i have to play they through the other drive. Blanks cds used to be a problem every now and again but now it seems it recognises one blank cd in million (well i can be there all day inserting cd after cd until i will accept one as blank). I thought the problem was Sonic Digital Media but seem not, recently tried Nero and it does the same. Tried the suggestion about this post and my Device 1 is set to DMA but Device 2 (i dont know if this is the problem drive / not sure what this is to be honest!) is set to PIO mode but wont change.

Hate to repeat this question but has anyone found the answer to this annoying problem yet.

Okay cheers guys.


PS im not gay and i do have bad spelling. Maybe we can't sterio-type!

   
Reply to daveyP

133

Sparks, on Mar 24, 2009 7:13:41 pm GMT
  • +4

1Control Panel -2 double click System -3 click hardware tab -4 click device manager -5 OE ATA/ATAA controller sect double click ide channel -6 click on advanced setting tab - 7 device 0 or 1 should be at ultra DMA (not POI) current tranfer speed should be ultra DMA - (if not) uninstal device drive and dvd drive (in my case it was Pioneer drive) - reboot computer to reinstal - once reinstalled reboot computer again - repeat 1 - 7 again that both settings are back to ultra and the problem is fixed. This can be caused by a faulty DVD. It has happened to me a couple of times and this will fix.

   
Reply to Sparks

134

daveyP, on Mar 24, 2009 7:32:27 pm GMT

Thanks mate, i'll give that a proper read through tomorrow night.

Hope it sorts it out!

cheers.


dp

   
Reply to daveyP

136

Sparks, on Mar 25, 2009 2:57:02 pm GMT
  • +2

Hi daveyP, Hope the fix works for you but the main purpose of my fix was to change the drive setting back to DRM from POI. eg if recording a DVD and setting is POI the DVD may take up to 2 hours to copy whereas at DRM the average time is 12-15 minutes. I hope you have success. Sparks

   
Reply to Sparks
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