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CD-ROM/DVD Drive won't work [Solved/Closed]

love2cats 3Posts Monday May 19, 2008Registration date February 17, 2009Last seen - Latest answer on Oct 29, 2012 12:34PM
Hello,
When we put a CD-R in it shows a little disc with an hour glass on the desktop. When we click on the drive it says, "please insert disc" as if there is not one in there already. It does not matter if it is a blank disc or one with something on it. I really need to get these to work so I can back up files and save files on a disc. Could someone please help me? The top drive is DVD RW. It will not recognize or play any type of disc. The bottom drive is DVD ROM. It will play an audio CD. It played an old Family Values Tour CD .It will play a commercially recorded CD. It played or opened up a disc I had for a free 1175 hours AOL disc. It will not recognize a blank/empty CD-R.
System Manufacturer MEDIONPC
System Model MS-6743
My OS is Microsoft Windows XP Home Edition
Version:5.1.2600 Service Pack: 2.0 I have never installed or replaced any drivers.
Read more 
Answer
+374
moins plus
Alright Windows XP users listen up.

I had the same problem and your site helped me out a lot, however none of your solutions worked for me. It did lead me to find the answer though so for those who have the updated driver already and have tried everything else follow these instructions:

Step 1: Click Start > Run. Type in " sysdm.cpl " into the dialog box that it shows. Click okay and it should bring you to a "System Properties" dialog box.

Step 2: Go to the tab "Hardware" and click "Device Manager" once there locate your driver. Mine was called "DVD/CD-ROM drives." Double-click it to show it's contents and there should be another device under it. Mine had an question mark but in some cases it might have an exclamation point next to the name. Mine was called "AOPEN DUW1608/ARR" but if your's is different, it's okay.

Step 3: Double-click the newly revealed hardward "AOPEN DUW1608/ARR" and it's own dialog box will appear. Go to the "Driver" tab and select "Update Driver..." from the buttons below.

Step 4: Now, select "Install from a list or specific location" and click Next. In the next box select "Don't search. I will choose the driver to install" and again, click next. A different box will show with compatible hardware for your driver. I selected from the bottom believing it was the most recent, it was called "CD-ROM Drive [IMAPI settings 1,5]." Click next and finish the instructions it gives you.

After that your driver should be working fine, I was able to run Sims 2 afterwards perfectly.

Hope this helps you guys!

Ashish- May 4, 2010 11:44AM
Thanx, it worked for me too!!!
Adam- Oct 18, 2012 08:10AM
Worked too, thanks mate!
Adam- Oct 18, 2012 08:10AM
Worked on Windows 7 too, thanks mate!
milan- Oct 25, 2012 10:30AM
sir my dvd rom cann't play the dvd but play the cd .plz help me
kiddcyr 1Posts Monday October 29, 2012Registration date October 29, 2012Last seen - Oct 29, 2012 12:34PM
just do a system restore thats what i did
Answer
+73
moins plus
JUST CLEAN YOUR DRIVE LENS (WHERE U PUT THE DVD) WITH A CLEAN CLOTH.
IT WAS SO SIMPLE!!!!!!!!!!!
BELEIVE ME IT WORKED FOR ME

A FRIEND.

Answer
+72
moins plus
Ok for the unrecognized CD in the drive for the writing process perform the following.

Power down your system

Once the system is down hold down the eject button on the drive and hit the power button to power back up.

MAKE SURE YOU HOLD THE EJECT BUTTON IN THE ENTIRE TIME!!!!

Once your system is completely up (log in screen, desktop up) let go of the eject button.

The drive will open and you can either close it or put your CD in.


This process of holding the eject button while the system restores is re-calibrating the laser.

Hope this helps!!! :)

Answer
+34
moins plus
Im having a problem with my disc drive. I did troubleshooter and nothing was helped.

At first, i put in the cd and there's a yellow light appears just for 2 seconds and it stopped. It didnt even spin the disc. I have tried putting in recordable disc, CD-R, DVD and even the Resource cd, it still didnt detect one of these discs.

Im using Dell Inspiron 6000, Win XP and my cd drive's name is TSSTcorp CDRW/DVD TSL462C (it appears in the device manager). After i clicked on TSSTcorp CDRW/DVD TSL462C, under the device status, it says that :

"This device is working properly.

If you are having problems with this device, click Troubleshoot to start the troubleshooter."

Any ideas of how to fix it? "HELP" >.<
Useful suggestions are appreciated.
Thx.

Answer
+29
moins plus
Clear SOLUTION!!!!!!!!!!!!!!!!!!!!!

If you have any instaled virtual discs; egz daemon-tools SET ALL EMULATIONS TO OFF!!!!!!!
Restart system, it should be ok.

ANOTHER GOOD SOLUTION

You may access the system registry by running the Registry Editor. To do that, simply go Start>Run and type "regedit" in the Run dialog box.

Once you are in the registry editor, you can navigate through the registry as you would for a regular windows directory.

To access the two specified keys, click on the following folders situated on the left hand side, in the specified order.

HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325 -11CE-BFC1-08002BE10318}

Once you have opened the last folder, you should see two keys on the right hand side ("Upperfilters" and "Lowerfilters") which you may select and then delete by right clicking and selecting "Delete".

If you are unable to find these registry keys, it may be that they do not exist on your system. In such a case, this fix will probably not work for you, try first solution

Xiloh- Apr 27, 2010 05:00AM
Your registry solution worked like a charm. Thanks for posting, just wish I would have found it sooner. I spent hours trying to fix this problem! You're the man.
jh23- May 4, 2010 10:24PM
that didnt work either :(
Answer
+17
moins plus
I've been reading through pages and installing a codec checker and all sorts of crap tonight... FINALLY,
this microsoft automated fix it thing has solved the problem.

http://support.microsoft.com/gp/mats#tab0

just popped in a movie and its actually working. yay.

this laptop isnt mine, i'm borrowing it.. so i didnt really want to go straight to regedit because it has been rare that I have to mess with things like that and I dont want to mess it up.lol So relieved right now though.

MoveeFann- Apr 8, 2010 04:14PM
Your FANTASTIC! Your advice worked perfectly and I am someone that doesn't even understand computers. I now have the "FIX IT" icon on my desktop and will use it!!
Thanks again :-)
123- Apr 24, 2010 03:15AM
there is no upp er or lower filter
Answer
+16
moins plus
Ok finally, ive been looking everywhere for something like this. I have the exact same problem. I went on vacation for 3 weeks and while there I bought the game Command and Conquer 3. When I got home and stuck in the disc, my computer's LED light on the tray showed it was trying to process it but it started making clicking noises. Whenever I opened up my computer it said that there was no disc in the tray. This has been happening with all my discs and Ive inserted them into other computers and they work fine. I have service pack 2 and have reinstalled all my drivers hardware from my discs but nothing is happening. Any suggestions?

Solid73- Jan 19, 2010 01:41PM
=( Same here I hate this Computer It won't even let me play the Dvd ..
NANDA- Nov 29, 2009 02:24AM
i want to play dvd games in my pc but when ever i insert the disc computer showing insert disc. can u pls help me to solve this problem. needs any supporting files to rectify this problem?
Arnab Bose.- Dec 13, 2009 12:26AM
Hey Nanda,

I also had the same problem.There is nothing to do.Go to the shop from where you purchased your desktop or laptop or any shop which sell computer and ask them to put a new CD/DVD drive.
aby- Apr 24, 2010 10:36AM
i also can play cd on my pc but it doesn't play dvd please help me out...
REL- May 6, 2010 02:49AM
That sounds like what happened to my computer; my dad's a tech and said the head had gotten stuck from impact, he was able to fix it easily but I don't know if the average user can. I don't know how to. But it should be able to be fixed.
Answer
+10
moins plus
you try hareder!!!!!!!!!!!!!!!!!!!!!!! keep shoving it in its slot....!!!!! and while its in pray to god do it itll work every time

Answer
+7
moins plus
Hi,

I recently wanted to transfer holiday pictures from my laptop onto a blank disc, which I do by opening a window for 'My Pictures' and then opening 'My Computer' to get to the E drive (where my blank disc is). I click open a window for E drive (which shows it as empty) so now I have both windows open next to each other.

I then select the pictures I wish to transfer and then drag them over to the E drive window onto the blank disc. Then the computer transfers these pictures without a promlem and I am able to view the pictures now on the disc.

But recently it would not do this command. The 'cd writing wizard' would report to me that I needed to insert a blank disc which I had already placed in the tray. I tried different makes of discs, restarted my computer just in case it had a minor glitch, cleaned the laser head, tried different programs to see if anything had change without me knowing about it etc, etc, but to no avail. After much hair pulling, swearing and so on, I tried a program called 'Set program access and defaults' in 'all programs', clicked on 'add and remove program' and saw it was set on 'custom' as default (and will do so everytime I go into this program) then clicked on 'Microsoft Window'. I tried the above again and this time it transfered my pictures to the disc without a problem as it always use to.

I hope this might be of help.

Brooke- Nov 14, 2008 10:29AM
Just wondering....what did you change custom to? Thank you!
Karen- Nov 28, 2009 09:33AM
I am having trouble with my CD- ROM/DVD Drive. I am trying to install Photoshop and I tried your troubleshooting method and it keeps going back to custom even after I change it to Microsoft Window as a default. Any advice. I know you know this is VERY FRUSTRATING!!! Thanks for any help you can give me. Karen
charbel- Apr 4, 2010 10:12AM
did you try To roll back to a previous driver:

Open Device Manager.
Double-click the device category, and then double-click your device.
Click the Driver tab, and then click Roll Back Driver.
If you are asked whether you would like to roll back to the previous driver, click Yes.

If no backup driver is available, you will receive a message informing you of this
didjmaster- Apr 18, 2010 01:37AM
having a similar error was Ken-Ken. Trying to install Microsoft FSX (Deluxe) again because I just did a format. My Cd-rom/DVD drive won't recognize the disc - says "No Media". I have used the same disc on the same drive prior with no problem.

The drive still works for other types of discs (audio, recordable CDs and recordable DVDs), just not with DVD-Roms.
andy- May 3, 2010 09:09AM
worked for me thanks
Answer
+7
moins plus
I have tried everything on this message board and my dvd drive still will not read cd's!!! It reads dvd's but not cd's!!! Does anyone know of a solution? I have windows xp with service pack 3. Thank you

Answer
+6
moins plus
well -- after months and months of this i finally contacted HP and after they went through everything. it turns out that it is a hardware issue. i need to replace the drive itself and of course my warranty expired 2 weeks ago. FIGURES. tis gonna run me around 100.00.

i wish that unistalling 3rd party burning software was the trick for me. it would save me alot of money.

good luck all and if all else fails -- contact the maker of your computer and see if it is under warranty -- they will replace it for free is what they told me if i was still under warranty.

cheers

Answer
+6
moins plus
Hello,
how r u. I am facing a problem with DVD writer. When ever I insert a CD or DVD into the drive it makes a type of sound (when plastic paper is inserted into the running processor's fan) and gets restarted.
I changed the DVD Rom for testing purpose, then it works fine.Some people say that it may be the problem of power, but after changing the DVD Rom I must face the same problem. Can you please help me out.
THANK YOU------ Good Day.

Amazed- Jan 7, 2009 06:11PM
Has ANYONE ever managed o TRULY , TECHNICALLY solve this ?
If so please reply.

This problem with Unreadable DVD Media with perfectly FINE Burners and Media is absurd.

Someone should take Microsoft to court for this,
as this has probably cost MILLIONS to all the users trying to solve this by replacing their burner,
media & even PCs.
Answer
+5
moins plus
I am having the same problem as everyone here, with no solutions. First my computer would not read any blank cd's when I tryed to burn a home movie. It kept saying insert blank disk. So I looked up all the suggestions and tryed to unistall and reinstall cd-rom drivers which Windows reinstalled automatically when I restarted. Now the drive dosn't play any disk. I uninstalled nero partial downloads, and checked every thing mentioned in this thread. I also checked the enable recording box on the properties tab in the drive e:. I even checked to make sure all drivers were working properly. It says they are. I was low on disk space so I deleted a bunch of old files but I could really free up space if I could burn some of the data on my computer off ,but I can't do that because the drive dosn't work! ARRG! It loads and blink then spins when I put a disk in and then it just stops no dialog box or anything. I have tryed cd-r disk, music disk, and games that previously worked. The windows media and the disk writing wizard also show the "insert disk" dialog box. I tryed the windows dialog box repair wizard and it says it cannot perform because my drive may be malfunctioning or not detecting a disk.

kangaroo- Oct 21, 2008 10:16AM
Hi Did you get your problem sorted, because I have the same problem with vista
Answer
+5
moins plus
Okay, so my dvd drive will now recognize cd's and dvd's, it will burn cd's and dvd's from other programs except itunes?
I get a message saying: The registry settings used by the itunes drivers for importing and burning cd's and dvd's are missing. This can happen as a result of installing other burning software. Please reinstall itunes. - I get this when I open itunes, then i can go to my playlist and click burn cd but then I get a message at the top saying:

Disc recording not found

Any suggestions?????

DOucheBAGD- Dec 4, 2008 11:45AM
Vintage, what did you do to get it to work ???
Answer
+4
moins plus
After 3 full days of intensive search on the Web, I came across this forum.

Problem: "me too" with a twist.

System: Compaq A900 running Vista Home Premium. Automatic Windows update. Tons of apps. Latest was PowerISO to burn some learning videos.

Symptoms: In the midst of burning some DVDs and some CDs using PoweISO, DVD drive did not recognize anymore CDs (DVDs work just fine).

Troubleshooting Steps:
1. Tried all CD/DVD in another computer running XP SP3. They all worked. Not a media issue. Not a PoweISO issue.
2. Installed Nero 7 in both Vista and XP machines. Continued burning successfully DVDs and CD in XP machines. Vista only recognized DVD media but NOT CD.
3. Went through all update drivers, registry manipulation with Up/Low limits entries. NOTHING helped.

Diagnosis: XP works fine, Vista is the culprit.

Work-around solution: Suspecting Vista and all its updates are the issue, Compaq A900 was formatted and restored back to its factory condition. Installed Power ISO. DVD drive now recognizes CDs again.

My take: DVD drive (hardware) is rarely a problem. "It's the software, stupid!" It took 4 full productive days of my life to work-around this problem.
I am sure it will come back some day, next time it's just 1 day to restore the computer to factory state then re-install everything else.

Bill and his billions are looking prettier and smiling every time I wasted my precious day to fix his problem (or more precise, his built-in traps to make sure users like us scattering like bugs looking to get our tools fixed so we can be productive and contributing to his billions).

PS: some were asking "Why not restore using Restore Points?" Well, somehow Vista resets/deletes/ignores/forgets its functionality. I manually created at least 3 points, all were not kept by Vista. For this particular incident, Vista did not offer any Restore Point for me to go back to. It's another issue all together.

But all points to Vista and its BIG BIG problems! So use Windows at your own risk, be prepared to scratch and reload, pay your shrink so you still have your sanity.

Answer
+3
moins plus
hey well i had this prob about a week ago and i solved it by opening the device manager which could be located in the control panel after you open the device manager click on disk drives and click on update after that goto dvd/cd-rom drives and update that as well after that try restarting your computer or laptop and it should work=]

k- Apr 10, 2010 05:47AM
I try to update too but its catn
ARITALA- Apr 13, 2010 12:57PM
YOU ARE THE BEST THANK YOUUUUUUUUUUUU
Answer
+3
moins plus
Uninstalling all 3rd party burning software (Alcohol, Discjuggler etc) also worked for me! (sorry for double post :) )

Answer
+3
moins plus
Here we are in 2009, and all I can add is "me too." How depressing. I suppose this just means there is no answer, except the American solution, "Why, spend more money of course. Buying a new one never hurt. It's good for the economy you know." Is that what everyone else did?

Answer
+3
moins plus
me 67
i have vista and it has not worked since i got it

Answer
+3
moins plus
Hi the mane reason for this problem is a problem with some of your registry files and your sys system files which are located in system 32.

the best two ways to solve the problem is to either download driver detective and find a working serial for it from the torrent site you use or from a serial site or a keygen etc.. run the program and it will fix your drivers or recover your drivers.

failing this back up or dont back up any files you want (your choice) then re install your operating system or an alternative operating system which will restore all of your drivers, it will also delete most of the stuff you have which is why i suggest backing it up first if you take this option.

my email addres is Email Id removed for security. only email me if you have already tried both the options and still have no luck. DO NOT EMAIL ME TO ASK WHERE TO DOWNLOAD STUFF FROM

kind regards Martin J

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