Hello,
My daughter cannot get her daughter's XP maching to boot. It is a Dell running XP SP2. She says that it boots to the logo screen and then shuts off. She has tried booting to Safe Mode but it asks her which action she wants to take (Safe Mode, Safe mode with Networking, ect) and no matter which she selects it will go through the steps that gives you all the paths and then just shuts off! Does anyone have an idea what the problem might be or how to fix it without reformatting the drive? She would like to recover the files first. I have thought of putting the drive into an exterior USB enclosure (which she does have) and transferring the files to the other computer at the house but if it is a virus causing the problem is there a chance of transferring it to the other comptuer that way? I would appreciate any help you might offer!
Thanks!Configuration: Windows XP
Internet Explorer 7.0
