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Synaptics touchpadV6.3 leftclick not working

Last answer on Oct 19, 2009 5:40:23 am BST jeremyjust8250, on Aug 13, 2008 11:40:18 pm BST 
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Hello,

On my HP Pavilion dv6000 with Vista, my Synaptics touch pad V6.3 left click is not working properly. It was fine yesterday but today when I try to use, it will highlight everything or try to drag the link with it. Almost as is it has a mind of its own and someone is holding down the shift key and clicking. I tried a system restore back to yesterday just in case I downloaded an update or accidentally changed the settings but the touch pad still has the problem. I also tried the double tap method on the touch pad itself with only about a 75% success rate. I then went into the control panel and then mouse and changed the settings to a left handed so that I could at least navigate around to find some help. When using the right click as my primary I have not had any problems and I can even use the left click sometimes. Since this left click and after switching the hand method began today, I have also had my laptop "lock" up several times where I was not able to navigate around but I could crt-alt-del and wait a min until I was able to click on task manager. When I was brought back to normal windows desktop and TM opened, I was able to navigate as if nothing had just happened. Can anybody please help....is this a settings issue, a touch pad issue or something entirely different? Any suggestions on how to fix the problem? Thanks

Configuration: Windows Vista
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1

nicholasyonko, on Aug 14, 2008 1:48:50 am BST
  • +4

Your left mouse button on your touchpad is broken.

   
Reply to nicholasyonko

15

MC, on Feb 15, 2009 7:24:15 pm GMT
  • +16

My touchpad is not working either. I can use the touchpad to move the pointer around but I can't tap or click with it. Neither of the buttons work either but all of the settings are correct and the notebook says that the device is working properly. Does anyone know what I can do. Is it broken or is it maybe a virus? Please help.

   
Reply to MC

16

libramartin, on Apr 11, 2009 11:11:02 pm BST
  • +6

Hi, i had the same problem & after a while the solution is easy.
Go to your mouse settings in the control panel, you should have a "Device Settings" page <with a sinaptics logo on it>
Click "Settings" for the "Synaptics TouchPad" and there you have "Clicks" and press the "Enable Clicking".
Hope it helps, Happy Easter
<it's my free translation so the names can be similar but different>

   
Reply to libramartin

18

Himanshu, on Jun 20, 2009 11:31:00 am BST
  • +1

Thanks buddy. I was unable to figure out this problem on my lappy for months. It just got solved by reading your message. :-)

   
Reply to Himanshu

17

JJKKIILL, on Apr 23, 2009 7:03:12 am BST

I am having the exact same problem. At first I thought it was a virus. I did all kinds of stuff like running anti virus, blowing away the driver and reinstalling it, booting in safe mode. I did the trick of switching the left and right buttons for the "mouse" in Control panel. After like the 10th reboot, it started working again and I have no idea how I "fixed" it becuase I was trying all kinds of things at once. It worked fine for a month, until today, in the midlle of me training clients, while I am on the road......UGH! I put in a USB mouse and it works finr, so I am guessing it is a hardware problem and I just got lucky that it worksed for a month......but I am still skeptical because it didnt slowly degrade, it went from working 100% to 0% in the middle of me using the touchpad. My laptop is still under warranty so i will get a new one put in and see if that solves it for good.VAHU

   
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2

Rick, on Oct 3, 2008 7:48:04 pm BST
  • +2

I have a similiar problem but with the right button. Have you found a solution?

   
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3

sugat, on Oct 8, 2008 5:00:19 pm BST
  • +1

Hey i have the same one problem have u find the soln ?

   
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4

rcjohnsonpe, on Oct 8, 2008 8:57:33 pm BST

No, not yet.

   
Reply to rcjohnsonpe

5

hector, on Oct 31, 2008 6:52:34 pm GMT
  • +1

I've been having the same problem lately.
And I'm having doubts that my left mouse button is broken.
Mainly because when I have my settings for "Right handed" (Normal setting), it doesn't let me use the left button OR the tap-to-click feature, but when I change to "Left handed" the tap-to-click feature DOES work.
Does this mean I have to go out and buy a damned mouse?

   
Reply to hector

6

MattSF, on Nov 6, 2008 2:25:31 am GMT
  • +1

I also just had the same problem. My left-click button on my touchpad is now acting as a right-click button (and the right-click still as the right-click). I've tried uninstalling and reinstalling new Synaptics drivers several times.

I've tried HP support chat twice, and they were not helpful. I then tried calling HP, but my warranty is up so they want $60 for 3 days of support, but from the tone of the guy on the phone, it sounded like he was not going to be helpful either.

I have a small USB mouse in the meantime, but any suggestions on how I can fix this on my own? I feel like it's something funky with Vista, as the left-click button working fine before and technically still functions, but now as a right-click button.

   
Reply to MattSF

10

mel, on Jan 28, 2009 3:44:59 pm GMT

I know your post is a little old....but I had a problem w/ hp like you. I know my warrenty was up & I was not buying a new one knowing I had a extended warrety w/ circuit city. the people who answer the phone in support were idiots. no confidence in what they talked about. I said to the person in customer service that i have never had to pay to talk to someone in tech. support. which was crazy. After a little more complaining about te issue I was transfered to someone in headquaters who takes complaints. I told them my feelings on this. "You should not pay to ask a question to tech support" they transfered me a person who takes complaints (case manager) he as very kind an understanding. I was able to get help then. He actually gave me another year of warrenty because of how he tech support acted on the phone, and how rude they were. I told him I will not pay to get crappy advice.
You probably got your issue resolved, but customer service / complaints will help you out. Much better then the people who answer the phones.

   
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7

TroCor, on Nov 29, 2008 9:30:07 pm GMT
   
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8

meemsters, on Jan 3, 2009 10:16:18 pm GMT
  • +1

Yeah, my left mouse button won't work either but that's because it's broken. in order to fix it, u need to buy and install a new synaptics touchpad, i just can't figure out if that means individual buttons, or if the whole touchpad is connected somehow . it's really hard to get to the mouse when ur taking the laptop apart so i'm a bit scared to try it w/o watching a tutorial first so if anyone has, and can post up, it'd be much appreciated thanks!
also, does anyone know where to buy spare mouse parts?? (as in the synaptic touchpad)

   
Reply to meemsters

9

reent612, on Jan 8, 2009 4:51:16 pm GMT

Any luck on this for anyone?
My scenario is somewhat similar- left clicking produces a right click, but mouse/touchpad properties aren't inverted.
Using an external mouse produces the same results, so I know it's not my touchpad.
I reset the notebook (HP DV6000, btw) to factory settings, and the problem resurfaced within a week.
Half the time when this happens, the keyboard doesn't work either, instead reacts as though a shift or ctrl key is being pressed simultaneously.
Occasionally the problem can be temporarily fixed when I can get to task manager and end task on synaptics, HP software, etc, but lately not even that works.
Anybody have any ideas or suggestions?

   
Reply to reent612

11

jimm, on Feb 2, 2009 7:55:16 am GMT

Hi
I hav the same problem with my computer a toshiba..... Tried everything but no solutions yet and nobody has an idea!!!!!!!! Will use my recovery disk to see if the problem will be fixed.

   
Reply to jimm

26

sweetsooziep, on Jul 30, 2009 4:10:44 am BST
  • +1

Try Windows Update then on left go to hardware support. It will take you to Toshiba's update site. I have the same problem despite trying to update drivers...did anyone ever help you? If so, help me too please. My left mouse button on the touchpad is erratic, my tab-system suddenly disappeared, I am ready to buy a new PC. Toshiba support sucks!

   
Reply to sweetsooziep

12

Shiv, on Feb 2, 2009 3:54:05 pm GMT

Same problem here, and to click something i have to click 7 or 8 times, its getting stupid now, i might have to go but a mouse =(

   
Reply to Shiv

13

reent612, on Feb 2, 2009 7:30:13 pm GMT
  • +1

If it's the same deal I've had, getting a mouse won't work.
I tried doing a fresh restore, and it started doing it again within a week.
I'm thinking it's some sort of conflict between Vista, Java, Synaptics, and/or the junk software HP puts on there. I've heard of it happening with XP at times, but I think I'll still try and 'upgrade' to XP from Vista. I'll never get an HP again, that's for sure...

   
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14

squires47, on Feb 14, 2009 7:20:08 pm GMT

Just a quick question on your wireless mouse how do you change the batteries?

   
Reply to squires47

19

Guest, on Jun 22, 2009 9:51:03 pm BST
  • +1

I had a similar issue on a Dell Latitude E6400 at work -- a few minutes after logging on the left click on my touchpad either wouldn't work or sometimes operated like a right-click. Occasionally this also affected my external mouse, though most of the time the external mouse was fine.

After I tried uninstalling/reinstalling the touchpad driver, my IS department replaced the motherboard, then the touchpad, then decided the harddrive needed to be re-imaged. Before letting them take the easy way out, I discovered that uninstalling all "USB Root Hub" drivers from Device Manager solved the problem.

   
Reply to Guest

21

Frustrated, on Jun 29, 2009 1:09:59 am BST

How do I get to Device Manager to uninstall the USB Root Hubs? I'm having the same problem, and nothing else has worked.

   
Reply to Frustrated

22

steve, on Jul 14, 2009 4:29:05 am BST

Bizarre, but uninstalling the root hubs solved the problem for me.

As for how, get to device manager via control panel, find the root hubs, click over to the driver tab in the properties and uninstall them. doesn't require a reboot and seem to be able to reinstall them afterward. If I had to guess, I'd say this is a 64-bit OS incompatibility issue of some sort. Myself, I'm running windows 7, not Vista.

   
Reply to steve

20

antonis, on Jun 23, 2009 10:56:07 am BST

I made to reproduce the same error/problem by uninstalling/installing the .net framework 1.1. Once it is installed it will try at some point to install the KB929729 security update and then the left click will stop working. I have a HP elitebook 2730p bought one week ago!

   
Reply to antonis

23

George, on Jul 20, 2009 6:42:06 pm BST

My 2730p also had the left click just stop working. External mice work fine. I called HP tech support: I've got business support. Reinstalled BIOS and the touchpad driver, but that doesn't work. However, when I hit F10 while booting up, I get to the BIOS menu. In that menu, I can left click just fine. So it's not hardware.

They said I had to reinstall XP. I am so loathe to do that. I want to get this thing working. It is so damned frustrting having to travel with an external mouse.

George

   
Reply to George

24

George, on Jul 23, 2009 6:43:51 pm BST
  • +2

So here is a solution that worked for me.

In the control panel under mouse, you have two devices: the touch styk and the touch pad. The styk controls the top buttons, and the touchpad controls the bottom buttons, under the touchpad.

Go into the touchpad. Make the left click do something else, like jump to the Start menu button.

Then your touch styk buttons should work: the top buttons. I never used the bottom buttons anyway. Make sure that you don't make the touchpad left button be the secondary click, because then your upper right button won't work.

To put it simply, it's the bottom button that is the culprit. Whatever you have teh bottom left set to do (the touchpad not touchstyk left) won't work for either device.

Good Luck. I wasted a ton of time dealing with this nonsense. I wish Synaptics could write better drivers!

George

   
Reply to George

25

oglalaboy, on Jul 24, 2009 11:35:26 pm BST

I don't know about all the reinstalling and uninstalling and replacing and all that but I had a similar problem with my Synaptics touchpad. I could tap the pad to select or click or anything, I could just move the pointer and had to use my physical buttons to select or click anything. After reading this forum and updating my drive nothing worked, I even went and followed the advice of one person who wrote "Go to your mouse settings in the control panel, you should have a "Device Settings" page <with a sinaptics logo on it>
Click "Settings" for the "Synaptics TouchPad" and there you have "Clicks" and press the "Enable Clicking".
That wasn't an option for me, I couldn't find that anywhere in my Synaptics properties. Then I noticed my Synaptics icon on my tool bar in the lower right corner and I just put my cursor over the icon and right clicked on it and aa menu popped and one option (drumroll here) TAP TO CLICK was available, I selected it and problem solved. Hope this helps someone! Happy clicking!

   
Reply to oglalaboy

27

BigTFromKC, on Aug 27, 2009 3:23:54 am BST
  • +2

This just happened on my HP2730P. I always used the click on the touchpad, plus used the right click button at the bottom. Yesterday it just decided to stop working and went haywier...it started doing the selecting and dragging while I was moving the mouse around and my left click stopped working. Obviously my enable tap click was already on cuz I used it all the time.

My solution was disabling the buttons under the "buttons" tab. Then my mousepad tap started working again, I regained function in the scrollbar on the mousepad again, and if I need to right click I can use the point stick buttons right above the pad.

   
Reply to BigTFromKC

29

Brien, on Sep 4, 2009 2:43:57 pm BST
  • +1

Thanks! This is the solution that worked properly for me on the first time. The two sets of buttons, one above the touchpad are obvious and nice and the one below the touchpad is sleek and cool but less obvious nad easy to click. Disabling them per these instructions instantly addresses the problem. If you don't use those buttons already (the metal flat ones) then take this route and wait for synaptics to get their drivers sorted out!

   
Reply to Brien

30

dnjc, on Sep 24, 2009 10:08:46 pm BST

This also worked for me! The problem seemed to occur after a windows update. I plugged in an external mouse and followed your instructions. Thanks for the advice.

   
Reply to dnjc

32

 firecape, on Oct 19, 2009 5:40:23 am BST

Wow!!!!! Thanks for this tip. I've been dealing with this probably for the last 4 or 5 months. By disabling the lower buttons on my HP 2730p, I'm able to keep the mouse pad and mouse pad tap working, and I still have the buttons at the top when I want to use buttons (which these are easier to use anyway). There must be some kind of conflict with the duplicated buttons (which you'd have to admit is strange anyway). HP took the easy way out by adding a touchpad after the fact and not bothering to combine the four buttons, so you have four on your laptop instead of two.

I've reinstalled XP and Vista on this tablet, and the proiblem usually happens after an windows update and the problem appears on both XP and vista. I went even as far as installing linux on this because the mousepad was driving me crazy!!

This last time when I installed XP I purposefully didn't do any windows updates and my laptop buttons worked flawlessly for about a month until they started acting up again. This solution solved it -- just disable the lower buttons, which you do in the advanced settings (right click on the synaptics icon on your tray, go to pointing device properties. Next go to device settings, then click settings on the touchpad (not the touchstyk), go down to buttons, and uncheck where it says enable buttons.

Thanks again!!

Tim

   
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28

Eze, on Aug 28, 2009 3:04:53 pm BST

I just bought HP HDX16T laptop this month and the touchpad was working well. The left and right buttons below the touchpad were also working well. About 3 days ago, the touchpad just stopped working. I could move the pointer about on the screen but cannot use it to open any document or folder. The left and right buttons below the touchpad have also stopped working. I have tried all the suggestions provided on this forum without any success. Does anybody know of any other thing I can do to solve this problem?

   
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31

Ivan, on Oct 17, 2009 10:39:48 pm BST

Enable buttons check box instantly enables tap to click and scrolling functions if unchecked, but then buttons don't work. If check box is checked right click works, but left click, scrolling and tap to click don't.
It is NOT hardware problem. Left button works if its function is changed.

This problem started suddenly on Vista 32bit. I installed fresh copy of Windows 7 64bit and problem is still here! (Acer Aspire 7720g)

So ALL the buttons and functions works, but not at the same time.

   
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