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HP Pavilion dv6000 Won't turn on/Black Screen

Last answer on Nov 3, 2009 7:16:26 am GMT Volumed, on Jun 19, 2009 8:16:45 pm BST 
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Hello,

This morning i turned on my laptop and worked perfectly... for a couple seconds. My HP pavilion Dv6000 froze and i decided to manually turn it on and back on. I pushed, and held the power button until it turned off. Once it turned off i decided to take the battery out (for no apparent reason). So i took it out and put it back it (i didn't really touch anything). Once i put it back in i tried turning it on by pressing the power button, but it wouldn't turn on. The screen is black, there are no blue lights that are on. (These lights are on when you turn the laptop on).

I tried the taking out the battery and hold power button for 30-60secs trick, but no luck. I also have taken out my laptop's ram and re-inserted it (same with my hard drive). Oh and my battery is fully charged. I tried searching the net for solutions but no one really has the same problem as me. Most of the other people with problems said they could hear the fan, but with mine there is noting. No sound. No lights. No working laptop just one really expensive door stop.


HELP!

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1

fea_ture, on Jun 20, 2009 8:37:15 am BST
  • +3

Hi,

try to connect the charger and see if the light goes on.

if yes, then try to switch it on.

or else you should leave it for repair at a repair centre.

   
Reply to fea_ture

2

Volumed, on Jun 20, 2009 2:38:36 pm BST

Thanks for the reply. When i plug the charger into the laptop, the laptop only lights up in one place (the place where you plug in the adapter/charger).

I think i might have to send it to a repair centre.


any additional help?

   
Reply to Volumed

3

Nag, on Jun 25, 2009 1:15:16 pm BST
  • +1

Try to reset the Systemboard. You need to remove the system board to reset it.. Its not easy. It would take 30 minutes if you are familier with removal of systemboard. What I think is , your system board is gone. It may cost you around 200-250$. Its not worth spending 250$ on it.. Many dv6000 had system board issue.
If it is under warranty, please send it for repair. If its not under warranty, Buy a new laptop(not HP this time :-)) and remove the HDD from your old Laptop and put in 2.5" External enclosure to use your data in your HDD

   
Reply to Nag

4

jennysloan, on Aug 14, 2009 2:45:25 pm BST
  • +4

I just want to share my experience with the HP Pavilion dv6000 (dv6105 to be precise) laptop.

Check the link below to see if your scenario qualifies for a free repair as there are many issues that are included in this.

I purchased this laptop in Jan/Feb 2007. It worked OK for the first year. It ran very slow due to all the crap HP makes you load when you install the OS. Late Feb 2008 it began to not turn on. Power button wouldn't turn it on unless you pressed really REALLY hard. My husband immediately googled this problem and found this website http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us. He immediately called HP. They told us that we didn't qualify for the free repair. We didn't understand but for whatever reason we trusted the rep. The laptop continued to have problems turning on. We had to use the tip of a ballpoint pen and press it in a certain spot on the power button while standing up and putting all our pressure on the button. This method stopped working in Nov 2008. My husband called HP again and again we were told we didn't qualify for the free repair. Again not understanding why but trusted the rep. So we opened the laptop to try to see if there was something we could do to fix it. At this point the laptop has no use. The quickplay button brings you to a screen with a windows icon that doesn't take you to windows, it takes you to hibernate and you can't escape out. August of 2009 we decided to reinvestigate the $600 doorstop to see what could be done. In researching and calling HP again, two more times, turns out it is a faulty motherboard (HP admits this) and our problem DID fit the scenario for the free repair but now it had been longer than 2 years and so we would have to pay $400 for it. HOW CONVENIENT. I started researching how much it would cost to repair myself and decided that I wasn't comfortable doing that even though I thought I could do it for around $150. So I call HP AGAIN. They have a big rubber stamp that says "NO" on it. The first rep I called says "sorry, nothing we can do, you will have to pay for the repair" so I demand to speak to the supervisor. They come back on the line and say the supervisor will offer a discount of $259 for the repair. So they are still trying to profit off of my unfortunate predicament that THEY put me in. This doesn't satisfy me. I am put on hold for 40 minutes while I hold for a supervisor and no one ever comes to the line. Wayne was this persons name. I call in again to the number in the link above. The woman immediately says "well we've already told you what we can do and you didn't accept it" when I ask for a supervisor. She finally gets the supervisor, "Donald" who repeatedly says "You can try to "COMPLAIN" to get a "FREE" repair, but I have seen this a hundred times and no one ever gets a free repair so you are wasting your time." I keep pressing and then get routed to a "case manager." The case manager was so nice. He looked at my case, saw that we had called in during the first two years twice to report the issue and were told in error that we didn't qualify when really we did. We get our free repair now.



Keep calling the number in the link http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us and demand to have your case routed to a CASE MANAGER even if you never called before and it has been longer than two years. The only person who can authorize the repair is the case manager so skip that horrible customer service team. If that doesn't work, join the CLASS ACTION LAWSUIT http://www.sfmslaw.com/pages/cases.php?id=300 against HP due to the faulty laptops that HP won't recall and fix.



Cheers.

HP Pavilion dv6000 won't turn on power button quickplay motherboard mainboard faulty problem lawsuit free repair

http://h30434.www3.hp.com/psg/board/message?board.id=General&message.id=4797

http://www.fixya.com/support/t2354175-hp_pavilion_dv6000_turn

   
Reply to jennysloan

5

Smiiley789, on Aug 18, 2009 4:41:04 pm BST
  • +1

OMG i have the same exact problem

Im so frustrated.

i need help :[

   
Reply to Smiiley789

6

PerfectStaple, on Sep 6, 2009 8:50:36 pm BST

I agree with your analysis, jennysloan.

I had the same problem with my HP Pavilion dv 6500 Notebook purchased during 2007. It functioned great until August 2009, when the Disc Player discontinued functioning. I checked for its stats and found that the maker's model type was erased.

In addition, I began experiencing considerable difficulties with the notebook automatically shutting down. During September 2009, after starting and restarting, it completely shutdown. Pressing the power button only initiates a temporary flicker of blue, then nothing happens.

I consulted a technician at Central Computers and he knew that the notebook's problems was with its motherboard.

So much for a perfect computer for a year and a half!

   
Reply to PerfectStaple

7

jennysloan, on Sep 7, 2009 2:02:54 pm BST
  • +1

Are you calling HP about this? If you've had it for less than 2 years, and your model # is included in the "defect" then you get it fixed for free. See this website for model #'s and phone #.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us

   
Reply to jennysloan

11

Hopeful, on Oct 3, 2009 1:39:04 am BST

Organizing HP Motherboard class action lawsuit

I have decided to gather and indication of interest for a class action lawsuit against Hewlett Packard. Please email me your name, address and contact phone number if you would like to join my effort in seeking vindication for the faulty products described by HP in the following post:

http://h10025.www1.hp.com/...

I'm not interested in making money from this, rather I just want to see the company stand behind their mistakes and provide me with what I paid $1000 for, a laptop computer that works. Any reasonable person assumes that a new PC has, under normal use, a life expectancy of 3-5 years; not 1-2 years. I am not paying $300 to have a computer fixed that I did not break. Its well documented that they made mistakes in their engineering process. This is the reason that they extended the warranty by an additional year, but what good is that if you weren't notified and given an opportunity to participate. The company has all customers phone and email address. Think about the number of emails you get from their sales department each month.

In closing, this is nothing more than a big corporation making a decision based on dollars and not sense. Situations like this are exactly what the legal system exists for.

HPMotherboardAction@yahoo.com

Best Regards

   
Reply to Hopeful

15

RiverFae, on Oct 7, 2009 10:04:21 pm BST

I have not one, but two dv9000 series computers with the same problems. This computer is virtually the same as the 6000 series (which my son had). The older one, a dv9009 was purchased in late December 2006 and was sent back under warranty in early April 2007, at which time they replaced the motherboard. In early August 2008 I gave the older dv9009 to my husband and purchased a dv9700. In May 2009, the dv 9009 wireless stopped working and because it was "old" we purchased an external wireless card. It was also at this time we also began to have trouble with the computer not powering up, sometimes for days at a time. In mid August 2009 the dv 9009 ceased to power up at all.

On September 24, 2009, the dv9700 went black in the middle of reading my morning emails. I hit the start button, it started to reboot, the screen flashed a jumbled mess, and the hard drive powered down, then up, then down, then up, etc, until I disconnected both AC and battery power. I had to be out of town for 10 days so my computer sat idle during that time. After my experience with the previous 9000 I thought I would try again to boot, but it still does the restart over and over but the screen stays black. HP was contacted on September 24, 2009, and again today October 7, 2009, but they refuse to consider the 9700 under the enhanced warranty even though it seems to be suffering from the same symptoms as the older models. Supposedly this model was manufactured after the problem was fixed. Tell that to the thousands of dv9700 owners on the net looking for solutions to the problem.

I don't know about the rest of the people but, I had previously owned both a desktop and an older HP laptop that were good products ie: lasting more than 3 years, which is why I purchased a 3rd and even after it needed repair, a 4th computer from them. I am extremely disappointed that they will not fix what is a KNOWN problem with this product. I have obviously been a loyal customer, and would have continued to be, if there were customer service, but there isn't. If you manage to get a class action lawsuit going on this, or if I can help with any other information, PLEASE contact me.

   
Reply to RiverFae

16

Danyel, on Oct 13, 2009 12:40:44 pm BST

I would like to join the calss action law suit as I have the Black screen and HP refuses to assit me unless I provide them with another $300.00 I am very disappointed in that they did not inform me of this issues when I spoke with them a year ago about this same problem. Now a year later they will not assist me unless I pay them. The issue did not change so why does the recourse change. PLEASE HELP!!

   
Reply to Danyel

8

PerfectStaple, on Sep 9, 2009 5:14:34 pm BST

jennysloan,

I've had the HP Pavilion for over 1.5 years, so it's pass its warranty time. No sense in contacting HP if the technicians always say no because of the expiration of warranty. No?

Certainly, nothing is for free when it involves hardware and software of a past warranty. You should understand that.

That's why there's class action lawsuits: there were no alternatives for consumers.

I'm not interested in beating my phone to death.

Cordially

   
Reply to PerfectStaple

9

jennysloan, on Sep 9, 2009 8:57:55 pm BST

I don't follow you. Why do you think you have no right to contact HP? It's your computer and your life, but the service enhancement program is for 24 months, so it is longer than your 1 year warranty. Do what you wish, but if your computer fits the description of any of the problems included in the 24 month service enhancement, what is it that you think you have to lose?

"This service enhancement program is available in North America for 24 months after the start of your original standard limited warranty for issues listed below; otherwise your current standard limited warranty applies. Customers who already have a 24 month or longer warranty period will be covered under their existing standard HP Limited Warranty."

Read this website. It's HP's website, and they offer a free fix or replacement.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us.

My issue was that I didn't get it fixed within the 24 months because HP screwed up. It's not likely that that will happen to you. Call before your 24 months are up. Phone # is in the link.

I got my laptop back with a new case because mine was banged up. All internal issues fixed. Works as good as new.

   
Reply to jennysloan

10

PerfectStaple, on Sep 10, 2009 7:00:24 pm BST

jennysloan-

That was excellent information. But my dv6500 is not listed for the HP Limited Warranty Service Enhancement, which means to date I have no method to expedite the repairs of my notebook.

This is a sad moment. Maybe I'll have to use class action afterall.

Thanks for the input.

   
Reply to PerfectStaple

12

Hopeful, on Oct 3, 2009 1:40:54 am BST

Organizing HP Motherboard class action lawsuit

I have decided to gather and indication of interest for a class action lawsuit against Hewlett Packard. Please email me your name, address and contact phone number if you would like to join my effort in seeking vindication for the faulty products described by HP in the following post:

http://h10025.www1.hp.com/...

I'm not interested in making money from this, rather I just want to see the company stand behind their mistakes and provide me with what I paid $1000 for, a laptop computer that works. Any reasonable person assumes that a new PC has, under normal use, a life expectancy of 3-5 years; not 1-2 years. I am not paying $300 to have a computer fixed that I did not break. Its well documented that they made mistakes in their engineering process. This is the reason that they extended the warranty by an additional year, but what good is that if you weren't notified and given an opportunity to participate. The company has all customers phone and email address. Think about the number of emails you get from their sales department each month.

In closing, this is nothing more than a big corporation making a decision based on dollars and not sense. Situations like this are exactly what the legal system exists for.

HPMotherboardAction@yahoo.com

Best Regards

   
Reply to Hopeful

17

HP are S**t, on Oct 14, 2009 12:17:48 pm BST

I have the same issue with my laptop as you. It has just died about 5 days ago. Seems to be the motherboard and I have been told that they will not replace it.

Let me know if you get a solution.

   
Reply to HP are S**t

13

MJB, on Oct 3, 2009 2:38:13 am BST

I just got off the phone with a customer service rep about this particular problem. My computer came off of warranty in 4-2008. The original warranty was a one year warranty that started in 4-2007. Since the new Limited Warranty starts at the START of the original warranty, it means my computer came off of the warranty in 4-2009.

This is a second hand computer that I bought and I inherited the problem from the previous owner. At the time, I thought it was just a driver issue and did not really look into it that much. After doing some research, I find that the problem is far wider than what I imagined and HPs acknowledgement of the issue has been lacking to say the least.

I guess I am headed out to WallyWorld and pick up a USB wireless network. The computer works great other than the built in wireless...

Thats my experience.

MJB

   
Reply to MJB

14

Hopeful, on Oct 3, 2009 3:07:11 am BST

It starts with the wireless and then moves to the monitor and eventually the hard drive. i wouldnt invest anymore money in it than u already have. u got screwed and thats that!

   
Reply to Hopeful

18

 Polleke, on Nov 3, 2009 7:16:26 am GMT

Hi everybody,
is any one of you using a usb-hub ? With loth of machinery like prenter scasnner etc.?
Try to to the computer without the usb-connected.
And reconnect only when Vista is starting.

Does that help ?

   
Reply to Polleke
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