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HP Pavilion dv6000 Won't turn on/Black Screen

Last answer on Feb 7, 2010 7:36:08 pm GMT Volumed, on Jun 19, 2009 8:16:45 pm BST

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Hello,

This morning i turned on my laptop and worked perfectly... for a couple seconds. My HP pavilion Dv6000 froze and i decided to manually turn it on and back on. I pushed, and held the power button until it turned off. Once it turned off i decided to take the battery out (for no apparent reason). So i took it out and put it back it (i didn't really touch anything). Once i put it back in i tried turning it on by pressing the power button, but it wouldn't turn on. The screen is black, there are no blue lights that are on. (These lights are on when you turn the laptop on).

I tried the taking out the battery and hold power button for 30-60secs trick, but no luck. I also have taken out my laptop's ram and re-inserted it (same with my hard drive). Oh and my battery is fully charged. I tried searching the net for solutions but no one really has the same problem as me. Most of the other people with problems said they could hear the fan, but with mine there is noting. No sound. No lights. No working laptop just one really expensive door stop.

HELP!

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fea_ture, on Jun 20, 2009 8:37:15 am BST

Hi,

try to connect the charger and see if the light goes on.

if yes, then try to switch it on.

or else you should leave it for repair at a repair centre.

Reply to fea_ture

Volumed, on Jun 20, 2009 2:38:36 pm BST

Thanks for the reply. When i plug the charger into the laptop, the laptop only lights up in one place (the place where you plug in the adapter/charger).

I think i might have to send it to a repair centre.

any additional help?

Reply to Volumed

Igor, on Jan 13, 2010 6:28:31 pm GMT

I had the same problem with my Toshiba, spent over a year in troubleshooting the motherboard and finally found the solution. My fix has helped hundreds of others to repair their dead Toshibas and HPs. Check it here http://imateski.blogspot.com/2008/08/toshiba-satellite-m35x-motherboard.html. It's basically a poor solder on the power regulation chip. The repair takes about an hour and voila, laptop's back to life.

Reply to Igor

T, on Jan 25, 2010 5:15:09 pm GMT

Do you have the instructions for fixing the power regulation chip? The link posted is not longer working. I have the exact same issue and dont want to spend all the money to send it out for repair. Thanks in advance.

Reply to T

Thomas, on Feb 5, 2010 9:46:22 am GMT

Hi Igor

I have just paid you $9.99 by PayPal for Toshiba Satellite m35x motherboard repair
Posted by Igor Mateski. Now what? How do I get your PDF?

Please let me know

Best
Thomas

Reply to Thomas

Nag, on Jun 25, 2009 1:15:16 pm BST

Try to reset the Systemboard. You need to remove the system board to reset it.. Its not easy. It would take 30 minutes if you are familier with removal of systemboard. What I think is , your system board is gone. It may cost you around 200-250$. Its not worth spending 250$ on it.. Many dv6000 had system board issue.
If it is under warranty, please send it for repair. If its not under warranty, Buy a new laptop(not HP this time :-)) and remove the HDD from your old Laptop and put in 2.5" External enclosure to use your data in your HDD

Reply to Nag

jennysloan, on Aug 14, 2009 2:45:25 pm BST

I just want to share my experience with the HP Pavilion dv6000 (dv6105 to be precise) laptop.

Check the link below to see if your scenario qualifies for a free repair as there are many issues that are included in this.

I purchased this laptop in Jan/Feb 2007. It worked OK for the first year. It ran very slow due to all the crap HP makes you load when you install the OS. Late Feb 2008 it began to not turn on. Power button wouldn't turn it on unless you pressed really REALLY hard. My husband immediately googled this problem and found this website http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us. He immediately called HP. They told us that we didn't qualify for the free repair. We didn't understand but for whatever reason we trusted the rep. The laptop continued to have problems turning on. We had to use the tip of a ballpoint pen and press it in a certain spot on the power button while standing up and putting all our pressure on the button. This method stopped working in Nov 2008. My husband called HP again and again we were told we didn't qualify for the free repair. Again not understanding why but trusted the rep. So we opened the laptop to try to see if there was something we could do to fix it. At this point the laptop has no use. The quickplay button brings you to a screen with a windows icon that doesn't take you to windows, it takes you to hibernate and you can't escape out. August of 2009 we decided to reinvestigate the $600 doorstop to see what could be done. In researching and calling HP again, two more times, turns out it is a faulty motherboard (HP admits this) and our problem DID fit the scenario for the free repair but now it had been longer than 2 years and so we would have to pay $400 for it. HOW CONVENIENT. I started researching how much it would cost to repair myself and decided that I wasn't comfortable doing that even though I thought I could do it for around $150. So I call HP AGAIN. They have a big rubber stamp that says "NO" on it. The first rep I called says "sorry, nothing we can do, you will have to pay for the repair" so I demand to speak to the supervisor. They come back on the line and say the supervisor will offer a discount of $259 for the repair. So they are still trying to profit off of my unfortunate predicament that THEY put me in. This doesn't satisfy me. I am put on hold for 40 minutes while I hold for a supervisor and no one ever comes to the line. Wayne was this persons name. I call in again to the number in the link above. The woman immediately says "well we've already told you what we can do and you didn't accept it" when I ask for a supervisor. She finally gets the supervisor, "Donald" who repeatedly says "You can try to "COMPLAIN" to get a "FREE" repair, but I have seen this a hundred times and no one ever gets a free repair so you are wasting your time." I keep pressing and then get routed to a "case manager." The case manager was so nice. He looked at my case, saw that we had called in during the first two years twice to report the issue and were told in error that we didn't qualify when really we did. We get our free repair now.

Keep calling the number in the link http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us and demand to have your case routed to a CASE MANAGER even if you never called before and it has been longer than two years. The only person who can authorize the repair is the case manager so skip that horrible customer service team. If that doesn't work, join the CLASS ACTION LAWSUIT http://www.sfmslaw.com/pages/cases.php?id=300 against HP due to the faulty laptops that HP won't recall and fix.

Cheers.

HP Pavilion dv6000 won't turn on power button quickplay motherboard mainboard faulty problem lawsuit free repair

http://h30434.www3.hp.com/psg/board/message?board.id=General&message.id=4797

http://www.fixya.com/support/t2354175-hp_pavilion_dv6000_turn

Reply to jennysloan

Noirbear, on Jan 7, 2010 3:25:04 am GMT

I just got off the phone with customer service and then I read your post...sounds like the exact same thing I was going thru. I have called about problems on my computer and they have records of me calling them for these problems and I was told I was out of luck. My next call will be to a case manager.

Reply to Noirbear

Smiiley789, on Aug 18, 2009 4:41:04 pm BST

OMG i have the same exact problem

Im so frustrated.

i need help :[

Reply to Smiiley789

PerfectStaple, on Sep 6, 2009 8:50:36 pm BST

I agree with your analysis, jennysloan.

I had the same problem with my HP Pavilion dv 6500 Notebook purchased during 2007. It functioned great until August 2009, when the Disc Player discontinued functioning. I checked for its stats and found that the maker's model type was erased.

In addition, I began experiencing considerable difficulties with the notebook automatically shutting down. During September 2009, after starting and restarting, it completely shutdown. Pressing the power button only initiates a temporary flicker of blue, then nothing happens.

I consulted a technician at Central Computers and he knew that the notebook's problems was with its motherboard.

So much for a perfect computer for a year and a half!

Reply to PerfectStaple

jennysloan, on Sep 7, 2009 2:02:54 pm BST

Are you calling HP about this? If you've had it for less than 2 years, and your model # is included in the "defect" then you get it fixed for free. See this website for model #'s and phone #.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us

Reply to jennysloan

Hopeful, on Oct 3, 2009 1:39:04 am BST

Organizing HP Motherboard class action lawsuit

I have decided to gather and indication of interest for a class action lawsuit against Hewlett Packard. Please email me your name, address and contact phone number if you would like to join my effort in seeking vindication for the faulty products described by HP in the following post:

http://h10025.www1.hp.com/...

I'm not interested in making money from this, rather I just want to see the company stand behind their mistakes and provide me with what I paid $1000 for, a laptop computer that works. Any reasonable person assumes that a new PC has, under normal use, a life expectancy of 3-5 years; not 1-2 years. I am not paying $300 to have a computer fixed that I did not break. Its well documented that they made mistakes in their engineering process. This is the reason that they extended the warranty by an additional year, but what good is that if you weren't notified and given an opportunity to participate. The company has all customers phone and email address. Think about the number of emails you get from their sales department each month.

In closing, this is nothing more than a big corporation making a decision based on dollars and not sense. Situations like this are exactly what the legal system exists for.

HPMotherboardAction@yahoo.com

Best Regards

Reply to Hopeful

RiverFae, on Oct 7, 2009 10:04:21 pm BST

I have not one, but two dv9000 series computers with the same problems. This computer is virtually the same as the 6000 series (which my son had). The older one, a dv9009 was purchased in late December 2006 and was sent back under warranty in early April 2007, at which time they replaced the motherboard. In early August 2008 I gave the older dv9009 to my husband and purchased a dv9700. In May 2009, the dv 9009 wireless stopped working and because it was "old" we purchased an external wireless card. It was also at this time we also began to have trouble with the computer not powering up, sometimes for days at a time. In mid August 2009 the dv 9009 ceased to power up at all.

On September 24, 2009, the dv9700 went black in the middle of reading my morning emails. I hit the start button, it started to reboot, the screen flashed a jumbled mess, and the hard drive powered down, then up, then down, then up, etc, until I disconnected both AC and battery power. I had to be out of town for 10 days so my computer sat idle during that time. After my experience with the previous 9000 I thought I would try again to boot, but it still does the restart over and over but the screen stays black. HP was contacted on September 24, 2009, and again today October 7, 2009, but they refuse to consider the 9700 under the enhanced warranty even though it seems to be suffering from the same symptoms as the older models. Supposedly this model was manufactured after the problem was fixed. Tell that to the thousands of dv9700 owners on the net looking for solutions to the problem.

I don't know about the rest of the people but, I had previously owned both a desktop and an older HP laptop that were good products ie: lasting more than 3 years, which is why I purchased a 3rd and even after it needed repair, a 4th computer from them. I am extremely disappointed that they will not fix what is a KNOWN problem with this product. I have obviously been a loyal customer, and would have continued to be, if there were customer service, but there isn't. If you manage to get a class action lawsuit going on this, or if I can help with any other information, PLEASE contact me.

Reply to RiverFae

Danyel, on Oct 13, 2009 12:40:44 pm BST

I would like to join the calss action law suit as I have the Black screen and HP refuses to assit me unless I provide them with another $300.00 I am very disappointed in that they did not inform me of this issues when I spoke with them a year ago about this same problem. Now a year later they will not assist me unless I pay them. The issue did not change so why does the recourse change. PLEASE HELP!!

Reply to Danyel

PerfectStaple, on Dec 7, 2009 6:46:53 pm GMT

I called and called, then recalled. Several times I was disconnected. One service rep said that for approximately $400 US, I could repair my laptop. When I discovered I needed a HP Service Store, I contacted a service rep once again and ask to optain the nearest store to send my laptop for repairs, whereby the service rep gave me a paste link to the webpage's Store search site.

I conducted several searches with this search system, only to get 0 results-very dissappointing since they were conducted up to 200 miles of my living area.

My dv6500 was giving me problems with the optical DVD drive, which became dysfunctional. After that the computer would shut off without warning, sometimes, and with warning after Windows had completed loading.

I would turn off the laptop to reset, but then the button turn on became difficult--forcing me to hold down the turn-on button to initiate a completed turn on. This work for a very short time. During September 1, 2009, the laptop stop functioning althogether, UNABLE to start the system.

Reply to PerfectStaple

PerfectStaple, on Sep 9, 2009 5:14:34 pm BST

jennysloan,

I've had the HP Pavilion for over 1.5 years, so it's pass its warranty time. No sense in contacting HP if the technicians always say no because of the expiration of warranty. No?

Certainly, nothing is for free when it involves hardware and software of a past warranty. You should understand that.

That's why there's class action lawsuits: there were no alternatives for consumers.

I'm not interested in beating my phone to death.

Cordially

Reply to PerfectStaple

jennysloan, on Sep 9, 2009 8:57:55 pm BST

I don't follow you. Why do you think you have no right to contact HP? It's your computer and your life, but the service enhancement program is for 24 months, so it is longer than your 1 year warranty. Do what you wish, but if your computer fits the description of any of the problems included in the 24 month service enhancement, what is it that you think you have to lose?

"This service enhancement program is available in North America for 24 months after the start of your original standard limited warranty for issues listed below; otherwise your current standard limited warranty applies. Customers who already have a 24 month or longer warranty period will be covered under their existing standard HP Limited Warranty."

Read this website. It's HP's website, and they offer a free fix or replacement.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us.

My issue was that I didn't get it fixed within the 24 months because HP screwed up. It's not likely that that will happen to you. Call before your 24 months are up. Phone # is in the link.

I got my laptop back with a new case because mine was banged up. All internal issues fixed. Works as good as new.

Reply to jennysloan

PreciousDocuments, on Dec 2, 2009 10:22:10 am GMT

Hi!

Thank you so much for all the info that you shared. My laptop fits the "defects" and I think I bought it in mid 2007, hopefully they will help me out.
The thing is, I sent it in before while I still had my 1 year warranty, but it came back still overheating and turning off but I just didn't want to deal with the hassle again especially because I use it for school. So I bought a cool pad and it helped a bit.
BUT now it wont even turn on...AGAIN and its finals season...its just a toy that lights up now...=/

Anyway, I was just wondering, were you able to keep all your files? or were they wiped out?
Because that's the most important part for me.

and props for getting it all done for free! I like your passion for your rights.

Thanks!

Reply to PreciousDocuments

PerfectStaple, on Dec 7, 2009 6:33:10 pm GMT

According to HP, the service enhancement doesn't cover my dv6000 model, which is actually a dv6500 series.

Reply to PerfectStaple

PerfectStaple, on Sep 10, 2009 7:00:24 pm BST

jennysloan-

That was excellent information. But my dv6500 is not listed for the HP Limited Warranty Service Enhancement, which means to date I have no method to expedite the repairs of my notebook.

This is a sad moment. Maybe I'll have to use class action afterall.

Thanks for the input.

Reply to PerfectStaple

Hopeful, on Oct 3, 2009 1:40:54 am BST

Reply to Hopeful

HP are S**t, on Oct 14, 2009 12:17:48 pm BST

I have the same issue with my laptop as you. It has just died about 5 days ago. Seems to be the motherboard and I have been told that they will not replace it.

Let me know if you get a solution.

Reply to HP are S**t

MJB, on Oct 3, 2009 2:38:13 am BST

I just got off the phone with a customer service rep about this particular problem. My computer came off of warranty in 4-2008. The original warranty was a one year warranty that started in 4-2007. Since the new Limited Warranty starts at the START of the original warranty, it means my computer came off of the warranty in 4-2009.

This is a second hand computer that I bought and I inherited the problem from the previous owner. At the time, I thought it was just a driver issue and did not really look into it that much. After doing some research, I find that the problem is far wider than what I imagined and HPs acknowledgement of the issue has been lacking to say the least.

I guess I am headed out to WallyWorld and pick up a USB wireless network. The computer works great other than the built in wireless...

Thats my experience.

MJB

Reply to MJB

Hopeful, on Oct 3, 2009 3:07:11 am BST

It starts with the wireless and then moves to the monitor and eventually the hard drive. i wouldnt invest anymore money in it than u already have. u got screwed and thats that!

Reply to Hopeful

Polleke, on Nov 3, 2009 7:16:26 am GMT

Hi everybody,
is any one of you using a usb-hub ? With loth of machinery like prenter scasnner etc.?
Try to to the computer without the usb-connected.
And reconnect only when Vista is starting.

Does that help ?

Reply to Polleke

LaptopExpert, on Nov 22, 2009 3:13:26 pm GMT

+22

HOW TO FIX YOUR DV6000/DV9000/DV2000

All the Problems described in the previous posts are Graphics Related..
Faulty Nvidia Chip..Both Intel And AMD Based Motherboards..Though More Common on the AMD..

The symptoms of the Laptop Powering on and Shutting Off Repeatedly..Or.. Powering On and Having No Video...Or... Power Strip Lights Up, Beeps,Shuts Down...Or..No Power At All...Or.. Intermittant Loss Of Wireless/Video Goes In And Out/Touchpad Slows and Freezes..

To Fix this issue, You will need to Reflow The Graphics Chip.

I will Explain In Full Detail As To The Correct Method Below....

HP DV6000/DV2000/DV9000 Compaq v2000 Video Chip Reflow Instructions

First Step Is Complete Disassembly Of All Parts And Components..
Remove RAM, Remove CPU, Of Course Remove Heatsink and Fan assembly.

Next Step is Insulating the Motherboard... You need to Protect The CPU area, The RAM area, Cover any plastic Plug ports.

Try to leave 1/4 inch area around the edge of the chip free of insulation.

To Insulate the Board.. I use thick pieces of Tin/Aluminum, you can fold up some aluminum foil (tin foil) About 4 folds thickness....

Now that you have your Motherboard Insulated... Make Sure There's Nothing Flamable Or Burnable Below the Motherboard... it will get quite hot underneath.

You will need a Heat Gun.. You can get one of these at your Local Home Improvement Store, they cost about $15 - $30.. You Will Use ONLY the LOW Heat Setting... I REPEAT..... USE ONLY THE LOW HEAT SETTING ....

Next You Will Need Some Coins.. Yes Coins..
8 Quarters and 2 Nickels... Put the 2 Nickels On the Bottom and Stack Quarters On Top...
Place The Stack Of 2 Nickels And 8 Quarters On Top Of The Graphics Chip...

The Reason for using the Coins: Using the coins serves a few purposes...
1) It Helps Transfers the heat Into The Chip More Evenly/Slowly
2) It Helps Hold The Heat Longer/Then Helps To Cool Slower
3) It Gives The Correct Amount Of Weight That Is Needed To Press The Chip

A Thing To Look Out For...

Hewlett Packard is nutorious for using the RED epoxy around the edge of the Graphics chip.. this epoxy is used to help secure the chip to the motherboard...
This is a process that is Hand Done at the Factory.. And Some Boards Will Have Only A Little Amount of this, Some Will Have Alot of it...And Some are Only Done On The Corner Edges....

If There Is Alot of This On Your Chip, You Might End Up Needing To Carefully (REAL CAREFULLY) Remove as much of this epoxy as able to....You can use a Razor Blade To Lightly Scrape This Off... DO NOT MISS AND SCRATCH THE MOTHERBOARD!!! Go SLOW...

Now Comes The Heating Of The Chip...

Start With The Heat Gun About 6 Inches Away From The Top Of The Quarter Stack..You want to be holding the gun at a 45% angle.. Aim the heat at the Edge of the chip, You Will Start Rotating Around the Chip- around the outer edge of the chip...then use tighter circles concentrating on the quarter stack, then after about 30-40 seconds, slowly move closer to the chip...
Never Move the Heat Gun Closer than the Top Of Your Coin Stack...Then Pull It Back And Slowly Repeat.. The Chip Needs To Get Hot Enough To Re-Melt The Solder Balls On The Underside Of The Graphics Chip Back Down To The Contact Pads On the Motherboard.. and this takes Quite Alot of heating to Do.... You Must Not OVERHEAT the CHip... It Is Best To Underheat it and have to Redo.. than to overheat.. It will cause the solder to break down and even crack/split.. causing failure forever...
This process will take about 3 minutes total.. Once you shut off the Heat Gun.. Leave The Stack of Coins On The Chip And Let Sit For Another 5 minutes..

Now Remove The Coins(carefull they might still be hot)
Remove All Insulation.. Reinstall RAM, CPU, Heatsink and FAN Assembly (and Of Course Thermal Pads or Paste.. Note:. If Paste Is Used.. It Must Be Silver Paste...

Now You Can Connect The Power Button Strip/ Video Cable And The DC Jack Cable.... And Plug In AC adapter .. You're Now Ready To Test For Solid Power and Video....

Reply to LaptopExpert

PerfectStaple, on Dec 7, 2009 6:37:08 pm GMT

There's a great amount of litigation against HP that is associated to the voltage regulator of a system. It seems that a faulty voltage regulator will damage components of the computer system. This makes sense because over time this could happen.

Any scientific evidence out there?

Reply to PerfectStaple

Wishihaddamac-now : {, on Dec 12, 2009 6:28:43 pm GMT

Okay. I cant do all of that myself. Can It be done by Geek Squad? Or someone similar? And whats the name of this process? Is it expensive to have it done?

Reply to Wishihaddamac-now : {

missmarni, on Dec 31, 2009 2:25:16 pm GMT

I have an HP Pavillion dv6000 and the screen froze and now it's black when I turn it on and the fan and power go on and off (the lights flicker on the board)...won't start in F8...tried taking the batter off...it's one of the ones that is faulty and is 90 days past the 24 month warranty!

can the geek squad fix and how much will it cost me??

Reply to missmarni

Naga, on Dec 31, 2009 6:33:41 pm GMT

Ok.. The motherboard is gone. It will cost you 275$+labour to replace the board. GeekSquard can do that.
I would suggest you to go for a new laptop (not HP). It happened to me 6 months ago. I removed the HDD from the Died HP laptop and put in a enclosure(10$) and copied all the data to the new Laptop.

Reply to Naga

vichy, on Feb 7, 2010 7:36:08 pm GMT

Hey i have this problem too but i know a way to turn on yous laptop just using a hair dryer.
all you need to do is to blow hot air in your laptop for 30-40 seconds and after that press the power on buton. works for me. sory for bad english...

Reply to vichy

matty, on Nov 22, 2009 8:53:27 pm GMT

All,

I believe that at least for the UK it is the vendor that should supply a refund as the vendor (Who you purchased the laptop from) is responcible for selling goods that are fit for purpose.

Under section 14 of the trading standards act

Reply to matty

jrmagic, on Jan 13, 2010 5:47:36 pm GMT

Same problem with a DV6408nr, I am not paying $281 to have a computer fixed that I did not break.

Class Action Lawsuit

If you have experienced one of the above problems with your HP Pavilion Notebook, please fill out the form. Follow the link.

http://www.sfmslaw.com/class-action-lawsuits/cases.php?id=300

Reply to jrmagic

ka1wcc, on Jan 14, 2010 8:59:28 pm GMT

Hello
I just fixed my dv9009US..
Class Action Lawsuit , is not going to fix your computer......just make easy money for the lawyer.
Do you need help.. google "ka1wcc" I am in Azusa, CA east of Los Angeles.

Kim

Reply to ka1wcc

don, on Jan 19, 2010 11:42:14 am GMT

Hello!

I experienced that kind of problem when i downloaded the Vista service pack 2 but when i restarted the computer, the screen is black. I put off the power switch and press on again. I did this for 3 times before the monitor/screen goes on.

It was remedied when i reformatted the notebook to its original factory settings. The problem did not exist again

Reply to don

ca attorney 93102, on Jan 22, 2010 12:57:44 am GMT

Are you serious about doing something? HP is guilty of fraud. Intentional omission. Sue the bastards in small claims court. Request punitive damages. Filing fees van be waived for students and low income people.
Just imagine a thousand cases all at once and they (HP) have to defend.

Reply to ca attorney 93102

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