Dell infested by malware
Closed
Tess12
Posts
3
Registration date
Sunday July 16, 2017
Status
Member
Last seen
July 17, 2017
-
Updated on Jul 16, 2017 at 06:37 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jul 18, 2017 at 04:16 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jul 18, 2017 at 04:16 AM
Related:
- Dell infested by malware
- Dell support assistant - Download - Cleaning and optimization
- Can jpg contain malware - Guide
- Dell factory reset from bios - Guide
- Redirect malware chrome - Guide
- Dell wifi driver for windows 7 - Download - Drivers
2 responses
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,168
Jul 16, 2017 at 06:39 AM
Jul 16, 2017 at 06:39 AM
Hi
If you reset your machine you will lose all of data. It would be easier to disinfect your machine.
If you wish help to clean, please let me know.
If you reset your machine you will lose all of data. It would be easier to disinfect your machine.
If you wish help to clean, please let me know.
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,168
Jul 17, 2017 at 04:45 AM
Jul 17, 2017 at 04:45 AM
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(Win 7 and 8 users, click right to ensure you run with admin rights)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
http://www.tinyupload.com/index.php
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
A
mbucias
CCM Moderator and Virus/Security Contributor
1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(Win 7 and 8 users, click right to ensure you run with admin rights)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
http://www.tinyupload.com/index.php
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
A
mbucias
CCM Moderator and Virus/Security Contributor
Tess12
Posts
3
Registration date
Sunday July 16, 2017
Status
Member
Last seen
July 17, 2017
Jul 17, 2017 at 07:57 PM
Jul 17, 2017 at 07:57 PM
I'm using my laptop because I can't get my desktop to connect to the internet.
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,168
>
Tess12
Posts
3
Registration date
Sunday July 16, 2017
Status
Member
Last seen
July 17, 2017
Jul 18, 2017 at 04:16 AM
Jul 18, 2017 at 04:16 AM
Try booting in safe mode with networking
Jul 17, 2017 at 02:01 AM