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Can't connect to internet

Last answer on Sep 5, 2009 7:28:47 pm BST Julie, on Jun 7, 2008 7:21:17 pm BST 
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I need help!!! I have my modem and router connected -- wireless -- for each of my 2 laptops. Both reflect "Excellent" strength in connections, however when I click on internet explorer....it states that I can't get on. It's driving me crazy!!!! Any ideas??

Configuration: Windows XP
Internet Explorer 7.0

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1

s.nty, on Jun 9, 2008 4:46:43 am BST
  • +39

I install xp on vista i lost ethernet &audio drivers now wireless is working but ethernet port not working &no sound audio coming media layer running but no sound if you help me i realy thankfull to you thanks

Reply to s.nty

53

Jhayz, on Oct 26, 2008 9:57:25 pm GMT
  • +1

You installed xp on your vista???? the problem's probably that your drivers are not compatible with xp... If i remember there are some programs to fix this... Try earching it out on google with the model of your laptops... :D

Reply to Jhayz

81

saizad, on Jan 19, 2009 8:35:02 am GMT

U need to download drivers online.may it works.

Reply to saizad

99

connor, on Apr 1, 2009 4:37:15 pm BST
  • +2

Hi i had a 30 day trail vista on my pc for some reason and i have put xp pro on it but the code i put in of the back of my pc has came up with a trail to i have 11 days left and i cant connect to the internet or here sound i cant put the real xp on untill i get my xp pro disc from my mate and i dont no what to do if you have found out how you reinstall the internet driver please reply or if you no why my product key i tryped in is a trail wich need s reactivating then please reply i have meen without my prorper pc for 5 months now and i wish i new how to fix this its recking my head

Reply to connor

100

kodi, on Apr 1, 2009 8:17:58 pm BST
  • +13

Hey I can't get online either I'm asuming its the april fools day virus so all the internet host shut down so they can't and no one can contract the virus

Reply to kodi

112

mitch4530, on Jun 13, 2009 2:20:47 pm BST

Becau se when youy install xp than you have 30 days to try out any xp and than you need to let it run out and then call the microsoft number that is on the logon screne and she will tell you a product code and than you will have to put it into the places that look like a activation code thwe person will tell you the activation code and you will put it int othe spaces. so hopefully that works out forya.

Reply to mitch4530

2

Gail, on Jun 19, 2008 11:03:34 pm BST
  • +10

Hello,

Please help. My dad has windows vista and At&t highspeed internet. For some unknown reason, he can not connect to the internet. the only way to connect is if he plays solitaire for a while and then try's to connect and sometimes it will. All of the lights on the modem are on and green. This problem happened a few months ago and he has done nothing new or unplugged anything. 5 Calls to At&t tech support have amounted to nothing. When they check the ip address on the computer it does not match the one physically on the modem. They make no changes here. AFter they have me follow a few instructions we restart the computer and we can log on to the internet. Then the next day the same problem occurs and the only way to log on is for my dad to actually play solitare or another game and then try. If he just turned on the computer and tried to get on the internet it will say internet explorer can not connect to server. Why does this happen from turning on the computer and why does it work if my dad plays solitare for a while. this makes no sense, sounds like a problem from the service provider. Do you please have any advice? this is wierd.

Reply to Gail

3

neil, on Jul 2, 2008 10:22:20 am BST
  • +1

Gail,

HI,

If you've got this sorted don't worry about replying.
Have you tried opening a cmd window and checking how long it takes to get an ID address with ipconfig command.
Sounds like its just taking extra long to get allocated an IP address and get the network connection sorted out.

N

Reply to neil

86

Kiki, on Feb 14, 2009 6:11:07 am GMT
  • +11

I'm having the same problem but with XP, My boyfriends computer crashed not sure what happened but on reinstall internet won't work we also have at&t- we did try The ipconfig command and it comes up w/ w the
windows ip configuration but w/ nothing below that- can't figure out why we can't find the ip or why we can't connect to the internet on his comp... no problems with mine obviously and it's on the same linksys router?

Reply to Kiki

31

dusty.techstudentMCP,NET+, on Aug 17, 2008 4:05:47 am BST
  • +1

Device drivers are known to go bad. Try reinstalling the modem device driver. It could have gotten corrupted. It could be trying to work but still faulty. Not sure it will fix the problem, bit this would be my first step and will cause no damage at all to the computer. Go to the modem manufacturer site and type in the model or serial number and make sure you select the driver for you operating system.

Reply to dusty.techstudentMCP,NET+

46

schmecky, on Sep 22, 2008 10:46:39 am BST
  • +1

Try turning off "superfetch" in <services>. Also, greatly improved overall speed.

Reply to schmecky

52

littlegogi, on Oct 19, 2008 6:57:23 am BST
  • +5

I am having the same problem with AT&T after I recently purchased an emachine with Windows Vista. I did not want Windows Vista. I have heard nothing good about Windows Vista; but, I was informed the emachine package I was buying had Windows Vista and there was nothing I could do about that fact except buy a more expensive computer such as Dell.

AT&T used to provide 24-hour phone service for their internet customers. I have called the number on my monthly bill three times in the last 24 hours, and cannot get anyone to answer. AT&T service calls are even routed to another country! Even if I have problems with my phone, there is no local AT&T service provider.

Yesterday, I contacted a local Broadband provider, and will be changing my phone service and internet service from AT&T as of Friday. I am within two miles of this provider, and if they don't respond to my calls, I can go to their office. AT&T doesn't even have an office in my city--and I live in a large metropolitan city!

I am a 67-year-old woman who needs all the help I can get when I am having problems with my computer. AT&T used to help me; but, not now.

Reply to littlegogi

77

hari, on Jan 6, 2009 7:28:19 am GMT
  • +12

You just go to control panel then network connections then properties then tcp/ip's properties then change the ip to automatically.
yhen restart the system and try to connect the internet.
hav a nice day

Reply to hari

80

NCBeagleMom, on Jan 17, 2009 3:27:52 pm GMT
  • +1

Hari, That fixed the problem on our end. Thanks!

Reply to NCBeagleMom

92

Ermetico, on Mar 10, 2009 10:15:26 pm GMT
  • +1

Thank! So simple, and lots of experts (?) complicate our life so much.

Reply to Ermetico

114

dreamer1623, on Jun 25, 2009 10:32:10 pm BST
  • +5

I can't find the ip address. where is it located at?

Reply to dreamer1623

107

jessan5, on Apr 17, 2009 8:57:52 pm BST
  • +3

Have u tried to access on safe mode?
what have u done to fix this issue?
have u tried to ping the modem. websites or the dsn server??
or are able to go to your modem???
have u tried to reset your dns|??

i need more info to help you out

Reply to jessan5

4

rose, on Jul 9, 2008 10:25:02 pm BST
  • +15

Why can't i connect to the internet? i have all my 10pc's with connection since im networked. only this one is not working always there's aa message cannot find server or message work offline. what's wrong? does my lan corrupted? im wondering. games offline is ok only browsing and i cant click my network places.

Reply to rose

8

Tim, on Jul 13, 2008 11:41:16 am BST
  • +8

Shut down your firewall and see if that helps. I lost my connection to the internet on 07/09/08 on 1 computer. I have 3 computers and the other 2 were fine. I found something online about zone alarm having had an update and it blocked internet access. I shut down the firewall and it worked immediately. I downloaded Sunbelt Personal Firewall and everything is fine now. I lost 3 days of trying to figure this mess out. Hope this helps.

Reply to Tim

51

missy, on Oct 16, 2008 2:51:13 pm BST
  • +127

Thanks so much!! That totally worked!

Reply to missy

103

Tee8189, on Apr 12, 2009 7:01:54 pm BST
  • +127

Need help!!! I have my modem and router connected -- wireless -- for each of my 2 laptops. Both reflect "Excellent" strength in connections, however when I click on internet explorer....it states that I can't get on. It's driving me crazy!!!! Any ideas

Reply to Tee8189

82

0dan1, on Jan 21, 2009 12:58:13 pm GMT
  • +4

Just realized that I downloaded Zonealarm just before my loss of internet occured!

I will try get rid of it as soon as I get home, Thanks so much!

Reply to 0dan1

87

niinii, on Feb 17, 2009 2:20:08 pm GMT
  • +7

Hey, it worked!thankyou so much:)
all the best
xx

Reply to niinii

5

rye, on Jul 10, 2008 12:45:50 am BST
  • +2

I have the same problem cant get it to work

Reply to rye

6

jas, on Jul 11, 2008 10:43:30 am BST
  • +2

For those using Microsoft windows XP service pack2, follow the steps below
Click on start menu>RUN and type

ncpa.cpl 
click ok
Right click the appropriate connection and click repair.

step2:repair winsock
Click start menu >RUN, type netsh winsock reset and then click ok
Command prompt flashes,restart your computer.

Reply to jas

7

Glittabug1983, on Jul 12, 2008 7:49:22 pm BST
  • +5

Have done what you said and restarted the computer but now it does start at all, comes up with 'Boot from CD, NTLDR is missing, press Ctrl, Alt, Del to restart, the keeps repeating every time we switch it on. Any ideas what we've done wrong? Thanks

Reply to Glittabug1983

11

chapin, on Jul 14, 2008 11:13:06 pm BST
  • +1

If you are still having a problem with your NTLDR is missing what you need to do is to find a computer with the same OS , go to the root of the that computer make sure you set it to see all hidden files. find and copy the following files NTLDR and NTDETECT.COM, you will now need to boot some how on a DOS prompt or perhaps slave the bad hard drive to another computer so you can paste these files in the root. As far as your Internet connectivity, through another computer download and burn a copy of the Winsock XP Fix utility to run and repair your winsock file, update your network card drivers and disable any fire wall you have running. Once you confirm connectivity you may have to tweak your software to allow connectivity while your firewall utility is still running.

Reply to chapin

59

ColoftheWild, on Nov 14, 2008 9:23:37 am GMT
  • +11

THANK YOU!!!!

Three days I've spent, trying to get my husband's computer fixed (my laptop accessed the router/modem on HIS XP machine just fine - his couldn't access the net) - and one little download and the problem is fixed. Wherever you are I'm sending lots of good qi your way!!

Reply to ColoftheWild

96

Puuchie, on Mar 18, 2009 9:51:50 pm GMT
  • +7

May I ask you to forward me that download fix that solved your husband laptop issue. I am experiencing the same problem. No matter what I do..I can't coonect to the internet. Something is blocking something and I have no Idea what it is. please help.

Sincerely,
Henry

Reply to Puuchie

78

Don, on Jan 8, 2009 8:26:14 pm GMT

I hope you can help with my problem. Have system with XP SP3, have virus in Desktop and Laptop. Have tried to clean both. Concentrating on laptop, looks good so far except I cannot connect to Internet. Have done IPconfig/ release and iIP address will change to 0's , then I try to renew but system cannot find new IP address.
Any suggestions?

Thanks in advance...
Regards,
Don

Reply to Don

88

susanbee1964, on Feb 20, 2009 11:27:54 pm GMT
  • +1

Just wanted to thank you for the message you posted...."run, ncpa.cpl, ok, right click, etc....."

I've been having some problems and that helped me out....glad those older messages stay online.

Thanks again.

Susan

Reply to susanbee1964

91

albert, on Feb 25, 2009 2:34:15 pm GMT
  • +1

Dude i owe you big time

thanx whoever you are, your tip just save me


way to go

albert

Reply to albert

9

hg, on Jul 14, 2008 2:57:44 am BST
  • +3

Hi -

I’m having the same problem where LAN line works fine, but wireless refuses to connect to internet. This problem started on July 10th. I’ve tried disabling zone alarm and reparing wireless connection but to no avail.

Any other suggestions?

Reply to hg

10

tired, on Jul 14, 2008 5:30:39 am BST

I have a problem i thought was just mine . i am new on a comp. one is my grandaughter ,but about two weeks ago i got a second comp. only the one will work properly i can not get on the net or net mess. someone help!!what`s up with that.

Reply to tired

12

Chopper, on Jul 15, 2008 7:41:41 pm BST
  • +2

Hi, Did you have any luck with getting your wireless working? I have the same problem and now i'm starting to hear voices in my head. I'm sick of calling people in India just to tell me to turn it off and on again.
many thanks Chopper

Reply to Chopper

13

shyam,, on Jul 16, 2008 10:18:08 am BST
  • +2

Can't connect to internet i have instaled zone alarm tomarow working fine but today not working when i desbeled zone alarm that time net is working proprley please give sagetions

Reply to shyam,

14

aquarelle, on Jul 16, 2008 6:52:51 pm BST
  • +2

Hi,
It is a problem between a last windows update and ZoneAlarm. You have to put "medium level" instead of "high level" in internet security area of ZoneAlarm. After download and install the latest versions of ZoneAlarm : http://download.zonealarm.com/...

Best regards

"Pour trouver une solution � ses probl�mes, il faut s'en donner la peine."

Reply to aquarelle

15

Neal, on Jul 18, 2008 3:22:19 am BST

Praise to you O' wise one of computing!

Reply to Neal

35

goldie999, on Aug 29, 2008 8:09:10 am BST

Namaskaram........

I had the same problem with ZONEALARM....
I uninstalled it and installed another firewall

Reply to goldie999

16

gakusya, on Jul 19, 2008 4:37:35 am BST

This is caused by one of security update. Uninstall last security update(s) from Vista based computer.

Reply to gakusya

32

fahim, on Aug 18, 2008 10:41:27 am BST

Hi.......


prob in linecen

Reply to fahim

116

Viclyne, on Jul 14, 2009 2:12:42 pm BST

I have been having this same problem since an update in 3-08! Everytime i updated i lost my ability to use IE or Firefox. I am connected because windows updates download but my browsers don't work.
I turned off the updates and lived fine for over a year, but somehow i "accidently" hit OK to install some recent updates and BINGO no browser ability again! If i go in and delete EVERY update, about 60 since i wasn't doing them for so long, it is fixed. I would like to be able to just delete the update causing the issue. Do you happen to know which one it is? I took it to Best Buy (extended warranty scam) and Geek Squad said they would "fix it" for $130 but it was only guaranteed until i updated again! Please help.

Reply to Viclyne

17

ffox, on Jul 21, 2008 4:00:42 pm BST

My firefox suddenly cannnot connect to the Internet on 20 July 08 while IE7 has not problem.

Im using VISTA Home Premium, Zonealarm Pro 7.1.254. Firefox 2.0.0.16.

Help!!!!

Reply to ffox

19

melana , on Jul 24, 2008 5:00:28 pm BST

Hi julie,please try to scan ur pc and it should be alright after that,,,trust me

Reply to melana

20

Chopper, on Jul 24, 2008 5:11:55 pm BST

Hi... What do you mean by "Scan the PC"? How would I go about doing that? Thanks for your help. x x x

Reply to Chopper

21

azam, on Jul 24, 2008 5:54:31 pm BST
  • +4

I need help!!! I have my modem and router connected -- wireless -- for each of my 2 laptops. Both reflect "Excellent" strength in connections, however when I click on internet explorer....it states that I can't get on. It's driving me crazy!!!! Any ideas??

Reply to azam

63

ARun, on Dec 4, 2008 3:28:41 pm GMT
  • +2

U can do these-
a. try Firefox or another browser
b. check task managers's 'Network' tab to see if there are any packets passing through the adapter(see the green lines)
c. check ur network/ethernet driver- install one if none is present or do an update
d. if nothing works, try restarting the system

if the modem shows 'Excellent signal', then -modem is working; net connection is working

if network drivers are also properly installed then it could be a power supply problem(thats why restarting the computer might solve the problem sometimes)

In such a case, check the SMPS, especially if u have other problems like-
a computer shutting down suddenly or
b monitor going blank or
c programs closing all of a sudden

if u are in India/Pak & similar countries SMPS problems could be quite common because of the poor quality of power supply & high voltage fluctuations which damage SMPSes quite often.

Reply to ARun

117

 thehobogod, on Sep 5, 2009 7:28:47 pm BST

If there are no green lines under networking then what do i do to fix that? im installing updates now so it mite be fixing idk, but it says my connection strength is excellent but when i go to internet it won't show any pages... this also happens with steam.

Reply to thehobogod

22

Puspa, on Jul 28, 2008 10:57:46 am BST
  • +2

I need help!!! In my office, in all computer, internet succefully run.. But in one of my computer, having same gateway,same DNS, internet doesnot run. It reflects "Excellent" strength in connections, however when I click on internet explorer....it states that I can't get on. Pinging to DNS, gateway and DNS server can successfully work. It's driving me crazy!!!! Any ideas??

Reply to Puspa

64

ARun, on Dec 4, 2008 3:32:42 pm GMT

It could be an IP Address conflict or a network driver problem or a modem driver problem

reinstall/update drivers if necessary, also see if the last post in this forum c'd help u..

Reply to ARun

66

GiantLeap, on Dec 7, 2008 9:41:09 am GMT

The same issue was observed after installation of sp3. fixed by reinstalling sp3

Reply to GiantLeap

111

A, on Jun 9, 2009 7:08:14 am BST

You stated that you can ping the DNS server on your PC but when you try to go online it cant. try this ping yahoo.com if you get a reply that good. But if you dont get a reply try to ping the public IP address of yahoo which ping 69.147.114.224. If you can only ping the public IP address of a website that means their is no problem with the internet connection but it has to do with the internet browser that you are using. my suggestion is try to use another browser to access the internet. If this wont work then try to update the driver of your wireless adapter.

Reply to A

23

whacko, on Jul 30, 2008 1:04:10 pm BST
  • +1

All you guys need to go onto ZoneAlarm, go to the settings and change the internet connect from "internet" to "trusted". For some reason the update has changed this setting and does not seem to ask which setting ot run on. That should solve all your problems.

Reply to whacko

25

jamie, on Aug 1, 2008 10:28:54 am BST
  • +1

I have problem from my internet my internet not connected to computer

Reply to jamie

26

battlewiz, on Aug 1, 2008 10:18:46 pm BST
  • +1

Did u set up the router yet?

Reply to battlewiz

55

samy, on Nov 9, 2008 4:46:12 am GMT
  • +2

Hi i have problem i have 10 computer dell desk top sorry if my languge is not good so much bu t really i want help this the frist time in this site
any way all of them work fine aceepet 2 of them i can't conect internet all of them have vista i try to turn of the firwal but stell not work so i took cable from one work fine aqnd i blg in the computer have no conection but also is not work i make restor system i don't know whay is the problem
i need help pls

Reply to samy

74

Gopanuj, on Jan 2, 2009 2:23:39 am GMT
  • +1

Hii
can you please let me know that the ip address is static or dynamic?
if its static than it should be in the same network in which the Router is there. and put the Default gateway as the Router ip address...
and if it is a dynamic ip address . check in the router the limit of releasing dynamic address.

Reply to Gopanuj

95

codt, on Mar 16, 2009 2:00:08 pm GMT

I have a ehome 100 I cant connect to the internet. I'm using my desktop computer right now. This has been going on for three days now. The blue and black wire may not be correct but I am connecting somehow to the internet with my pc. Any ideas about me not connecting to my laptop i have comcast as my provider

Reply to codt

108

jessan5, on Apr 17, 2009 9:03:58 pm BST

Yeah, ive heard that comcast use ur mac address to give you the service, so in theory every computer has a differetn mac address.so if u are connectig other computer to the modem, comcast is not going to give you the services, because is not detecting the mac address that your second computer has..
well at least thats what i friend from linksys told me,
because they have a lot of cx with that problem, t

Reply to jessan5