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IPod not Being Reconized on iTunes or Windows

Last answer on Nov 7, 2009 5:42:24 pm GMT Dylan, on Apr 26, 2009 3:11:47 pm BST 
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Hello,

I own an Apple 80 GB iPod video and recently got 2 new labtops, so i got rid of my old desktop computer. one of them is a vista, one is an xp. i made sure all of the updates/driver updates were installed then downloaded and installed the latest version of iTunes 8. when i tried to plug my ipod into my computer (i tried on both computers) it will pop up a ballon saying this usb device cannot be reconized and will not show up in windows or itunes and does not charge. in device manager it will come up as usb mass storage device and say that no drivers are installed for this device. this problem is not with my computer or the cord because i have borrowed a friends ipod and used my cord to plug into both computers which worked fine. i have tried forcing my ipod into diskmode but still pops up this usb device is not reconized. many sites ive read about this problem on just tell you to reset the ipod or restart the computer but that has not worked for me either. i have tried to complete the 5 rs from the apple site but i cannot restore my ipod without it being reconized by itunes first. just ask if you need more details about anything.

Configuration: Windows Vista, XP
Firefox 3.0.9

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1

Dylan, on Apr 26, 2009 3:16:05 pm BST
  • +1

Sorry about the double post but i forgot to add that the ipod will charge using the ac adapter

   
Reply to Dylan

2

Josh, on Jul 18, 2009 6:32:37 pm BST
  • +5

Open itunes and then on your ipod shut it down but keep it plugged in.
After it shuts download hold the power button until you see the apple logo
without releasing the power button hold down the home button until screen goes black
then without releasing the home button let go of sleep button and wait until you see your ipod in itunes
then you can release home button

now click restore in itunes

   
Reply to Josh

7

sara, on Oct 12, 2009 5:28:59 pm BST

Thanks you are a life saver i was having a panic attack i did not know why it wasnt working :)

   
Reply to sara

10

fatboy, on Oct 28, 2009 10:09:43 pm GMT

I did what u said and it does not work
did it work for u cuz it doent for me can u please tell me
how to do it

   
Reply to fatboy

11

Joe, on Nov 6, 2009 3:11:16 am GMT

Can you repeat what to do man, i don't get all what you do, cuz i'm having pretty much the same problem, i plug in my ipod classic, says it can't be recognized, and it also says i don't have any software downloaded in the device management, and it doesn't even charge, nor does itunes read it. So can you please tell me what to do again.

   
Reply to Joe

12

 Royd Qing, on Nov 7, 2009 5:42:24 pm GMT

Thanks man =) it really worked!! Anyway no idea why my ipod touch went into d situation and needed to be restored~~

   
Reply to Royd Qing

3

ch, on Aug 4, 2009 5:50:31 am BST
  • +1

Hello,

I own an Apple 80 GB iPod video and recently got 2 new labtops, so i got rid of my old desktop computer. one of them is a vista, one is an xp. i made sure all of the updates/driver updates were installed then downloaded and installed the latest version of iTunes 8. when i tried to plug my ipod into my computer (i tried on both computers) it will pop up a ballon saying this usb device cannot be reconized and will not show up in windows or itunes and does not charge. in device manager it will come up as usb mass storage device and say that no drivers are installed for this device. this problem is not with my computer or the cord because i have borrowed a friends ipod and used my cord to plug into both computers which worked fine. i have tried forcing my ipod into diskmode but still pops up this usb device is not reconized. many sites ive read about this problem on just tell you to reset the ipod or restart the computer but that has not worked for me either. i have tried to complete the 5 rs from the apple site but i cannot restore my ipod without it being reconized by itunes first. just ask if you need more details about anything.

Configuration: Windows Vista, XP
Firefox 3.0.9

   
Reply to ch

4

auzz, on Aug 12, 2009 2:01:12 pm BST
  • +1

Dude im having the exact exact same problem as you

   
Reply to auzz

5

unknown, on Aug 17, 2009 1:53:53 am BST

I had the same issue with my iPod. On the apple forums, they call it 'iPod Suicide' because it basically stops showing up on your iTunes program. I tried a few different things:

I tried charging it through different means; using the outlet adapter charger instead of using the USB chord and hooking it up to the computer.

I reset my iPod. This takes off ALL of the music/photos/videos stored on your iPod and returns it to normal factory settings (which is basically reverting back to when you first opened the box). This is done because in rare instances, certain files are corrupt and can affect the way your iPod runs.

Update your iTunes software. iTunes updates about every other month or so and if you don't have an up-to-date iTunes program to go with your iPod, it stops syncing and picking up on your iPod.

If all else fails, it may just be that your iPod has died and it's time to get a new one. If it's a newer generation iPod, i would suggest going into the store you bought it and seeing if they have an Apple specialist (BestBuy and Circut City i KNOW have one) who can give you some help.

Also, check out the apple website and look up your iPod to see what's going on with the forums.

   
Reply to unknown

6

myron, on Aug 17, 2009 4:43:26 am BST

Well i have a problem .. i plugged my i-Pod Nano in and it doesnt get reconized on iTunes .. but when i plugged my friend's iPod it did reconize it .. i tried restarting the iPod but it doesnt make a difference .. could someone help me please?

   
Reply to myron

8

sara, on Oct 12, 2009 5:39:02 pm BST
  • +1

Wait a sec it still isnt working

   
Reply to sara
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