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CD drive malfuction?!

Last answer on Sep 15, 2009 7:03:25 pm BST Sabina, on Apr 2, 2009 10:07:36 pm BST 
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Hello,

i bought an ASUS G1Sn-B1 laptop last August, it has Vista x64, and about 3 months ago my Blu-ray/disc drive stopped working, but not quite. As i type, Nero is burning a CD using the drive, but when i go to My Computer, i don't see the drive. the drive opens fine, and the discs spin when i put them in, but nothing happens on the computer. it's annoying because i can't play any games or anything that requires a disc drive, but for some reason, Nero still has the drive on it's list, and it still burns discs.

so, when i put a disc in, the light comes on, and i can hear the disc spinning, but eventually it stops, with absolutly nothing occuring on my desktop. i can't go to my computer and open it there because the drive isn't there! aaarg.

What can i do? in device manager, i see it, and it says that it is working properly, and i updated the drivers for it, but still no luck...

i took a picture of my screen with more info, you can see it here:
http://picasaweb.google.com/Sab.Wiggin/Help#5320217626941551­490

Thanks for helping me! ^^ i truly appreciate it

Configuration: MATSHITA BD-CMB UJ 120 (My disc drive)
Windows Vista Home Premium x64 (SP 1)
Firefox 3.0.8

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1

acedavid70, on Apr 3, 2009 11:57:46 am BST

Hi,
i guess it is still on warranty.
so, contact your service provider for support.

Reply to acedavid70

2

Sabina, on Apr 3, 2009 1:37:04 pm BST

They said that i should re-install windows: which would wipe all of my hard drives...
are there any other solutions possible?

Reply to Sabina

3

 sunny, on Sep 15, 2009 7:03:25 pm BST

Hi. my sony dvd r/w writes dvd & cd files and also read cd files but it donot read dvd files plz help me thanks

Reply to sunny