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Downloaded Explorer 8 and now it won't open

Last answer on Oct 22, 2009 2:01:28 pm BST dachmo, on Mar 28, 2009 5:46:31 pm GMT

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Hello,
I downloaded explorer 8 and now it will not open. I get a blank white screen and the Explorer message pop-up stating: "Internet Explorer has encountered a problem and needs to close".

I have tried to restore my computer to an earilier date, but am having no success there either.

The porblem is not on the computer that I am writting this message on. You probably know that since I cannot access the internet on the computer I am having a problem with.
Can you help me?

Configuration: Windows 2003
Internet Explorer 7.0

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timeman76, on Mar 29, 2009 9:37:03 am BST

Hi,
uninstall IE 8, download IE 7 and install it on the computer.
this should work.

Reply to timeman76

Jack, on Apr 28, 2009 11:45:01 pm BST

I have just encountered to same problem on two computers simultaneaously. How do I progress with uninstall and install, when I cannot get into a browser and find a place to download the program from?

Reply to Jack

Chuckie, on May 1, 2009 1:07:03 pm BST

After you go to add/delete programs in the control panel and uninstall IE8, click on the IE icon on your desktop and IE7 will open by default (on XP anyway). You can then either just stick with IE7, or try to download IE8 again and see if it works this time.

Reply to Chuckie

dajaxon, on May 25, 2009 1:11:35 am BST

+16

Tried to upgrade to ie8 and after the restart - ie8 won't run. I tried to uninstall and return to ie7 - won't run and you cannot go back apparently after ie8 is installed. I tried to restore system - no luck.

Reply to dajaxon

gasone, on Jun 24, 2009 3:35:44 am BST

Yeah, I had the same problem.I still don't know why it won't start. And a uninstall doesn't help because xp3 and the ie 8 uninstall do not restore older version of ie...

Lucky for me I had installed chrome, and no chrome isn't set as defualt brouser.

IE8 SHOULD COME WITH A WARNING, have another browser to use...or have the install IE6 installer saved to file on HD....Or use restore CD,,,

Reply to gasone

Syntax875, on Jun 26, 2009 8:40:25 pm BST

I'm having the same issue. Just installed IE8, rebooted, and when I click my IE quicklaunch icon the program shows up in the process list of the task manager for all of 1-2 seconds, sometimes accompanied with iedw.exe. The program vanishes from the list and never loads up. No error messages pop up, and no errors or info are shown in the event viewer.

I've found only one workaround so far and that is to use either windows update, or another program to bring up the IE shell, then surf wherever from there. If you load up another program and go to its Help section in the file menu, you will most likely find a selection that will take you to that programs' website which, for me, will load up the IE shell and let you surf normally from there. I know it's not a "solution" but it's working for me at the moment.

I've tried using Add/Remove programs in the control pannel and was able to successfully roll-back to IE7, which worked normally without workarounds. If you don't want to use workarounds this may be your only option until M$ releases a fix to the problem. Simply go to Add/Remove programs and uninstall IE8. it won't remove the program entirely, just revert your system back to IE7. There's no need to download and reinstall IE7.

As of this writing i've reinstalled IE8 and the same problem is happening again. For now i'll make due with my workarounds. I hope this helps you.

Reply to Syntax875

gasone, on Jun 26, 2009 11:28:59 pm BST

Hi, I did find uninstalling allowing my old version of IE to work...I did try to launch to uupdate site from link in properties in my computer icon.I have my computer icon on desktop and acces some fuction by right clicking and selecting properties....

I wasn't able to launch a broswer(IE) with ie8 installed...However, I had removed an 80GB HD I bought in 2007 for my failing original 10GB drive in an pavilian(bought 2000)...This computer is an Dell GX280 xp3. The removed HD had win 98. I just put it in an external case and the gx280 reads it. On a whim I tried launching it IE6 from the folder on that win 98 fat 32 drive and it worked...Howerver this didn't help IE8 to work.

Currently, last day or so, I have been using chrome...Here is Feedback email to me and my transcript. I have yet to call as I am not ready to tackle the problem immediately...I suggest calling as Microsoft update site nags our computers to install IE8 if your using auto updates...

""rom: "Microsoft Online Customer Service" <CNTUS.PRCS.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com>Add sender to Contacts

Hello Charles,

Thank you for contacting Microsoft Customer Service.

I am sorry to hear that you are unable to install Internet Explorer 8.

I would suggest that you contact a Microsoft Support Professional for Internet Explorer 8 over the telephone to resolve your issue as they will be in a better position to assist you. If you are not using Windows Server, you may receive support at no charge until 31st December 2009. You may contact the Support Professionals by visiting the following link:
http://support.microsoft.com/oas/default.aspx?Gprid=13418

Please select the appropriate option depending on the operating system that you are using on the Webpage above to obtain contact information of the Support Professionals.

I hope that the information provided above is helpful to you.

Thank you,

Bappaditya
Microsoft Customer Service Representative

If you have any feedback about your Online Customer Service experience, please send it to my manager, Harpreet Singh by clicking the link below. Please be sure to include the name of my manager in the subject field.
http://go.microsoft.com/?linkid=6998852

--- Original Message ---
From : ***********
Sent : Wednesday, June 24, 2009 8:06:35 AM UTC
To : CNTUS.PRCS.NA.00.EN.000.000.CS.CMR.CUS.00.WB@css.one.microsoft.com
Subject : Microsoft Online Customer Service

QUESTIONS OR COMMENTS
Message: IE8 will not start...removing it does not help...Your update Site pushed it Today!!!!!!!!!!!!! I'd tried to install it twice today...after several restarts ie6 showed up and worked...although, I used an external drive on usb to run the ie6, two restarts later the ie eight icon returned to the ie6 and the browser worked. I thought I try it again, I disable virus program and uninstalled spybotSD..The second try turned out like the first one an failed install of IE8...

I have no Idea why it doesn't work...And didn't find a solution at microsft or an net help forum...I did see others have this problem; but no solutions did I find.

charles nelson
**************
private only five people know this address....

I am blind in one eye and 20/300 in the other eye with
correction...This is very hard for me to search...

No access to net...lucky, I install chrome two days ago...Or we wouldn't be communicating NOW!!!~!~!~!~!~!

ASA Transcript
I installed the IE8 update today and now no Browser(ie) gx280 xp3
Ie8 will not start, installed from auto update today
click icon and nothing
no error just killed ie6 and NO BRIOWSER!!!!!!!
yes
send email
NO paay your puss of ie8 broke my computer
push
sorry, I amm legally blind and Mad
there isn't a solution that I can find from Microsoft or the NET
yes
e-mail

Reply to gasone

L, on May 6, 2009 12:43:50 pm BST

But i want to have internet 8 not seven that's why i downloaded it. I want to make it work

Reply to L

jessbee, on May 24, 2009 6:09:08 pm BST

If your problem is that there is no icon for you to click on, do the following
1. open start menu and click on all programs
2. go to internet explorer on programs menu
3. right click on internet explorer
4 go to send and a menu will come up
5. click on create desktop shortcut

You could also open explorer from the programs menu, but setting up the shortcut is easier

Reply to jessbee

WPG Dude, on Jun 27, 2009 5:57:15 pm BST

I downloaded IE 8, it wont launch, starts toload then nothing pops up and the loading stops.
Tried to uninstall, not in the program list or the update list. Each time I use windows update it tells me a greater/newer verison is already installed and it fails, if I refresh the available updates IE 8 still appears but it will not install, always says a newer version was found. I did get Opera and try registry edits and command prompt solutions and still, nothing is working. All I can say is this blows... I can't beleive an update downloaded using and MS tool for an MS O/S could cause such problems.

I wish there was more competition in the home based OS market, they'd have to get their shit together.

Reply to WPG Dude

MrMcLargeHuge, on Jul 16, 2009 4:17:35 pm BST

Why can't you believe it? Microsoft is the king of mediocrity. This is just par for the course. As for that desktop competition, you should really check out a Mac, and come join us in the 21st century.

Reply to MrMcLargeHuge

LittleHelp, on Jun 30, 2009 5:18:22 am BST

I also did the Windows Update and now cannot not open IE by clicking on the icon. But if I right click and Open as Administrator, it will open. This is annoying but at least it gave me the opportunity to post this.

Reply to LittleHelp

harleyblues, on Jul 8, 2009 4:46:11 am BST

Yesterday I updated widows 8 also.. my computer wont let me delete words? if I type. I cannot access websites. I cannot download mccafee I did system restore to a week ago and I still get the plain windows exp. window. The reason I am able to post now is thru forefox what is going on I checked my computer it says I dont have the windows 8 in add deleted programs.. what do we do now!!!!!!! this really ticks me off!!~

Reply to harleyblues

chester12, on Jul 16, 2009 1:30:50 am BST

Hi,
I had the same problems. Internet explorer 8 would open at all. So I found out that one program in the computer made the Internet 8 not open. This program was System mechanics. Maybe you have this program, if so unistall it and re-open your internet 8. Maybe this will work, if not you have to find the program that gives you this problem. (In your Windows system exploration.)
Good luck

Reply to chester12

Jack, on Jul 16, 2009 12:21:29 pm BST

I've got the same problem. My wife ran auto update and it loaded IE8. It did not make it all the way through the install, and now I can't open my browser. Microsoft says to Add/Remove IE8 and it will default to IE7. My problem is IE8 doesn't show in the list of programs. I've put IE7 on a flash drive (used another PC) and I'm going to try to install over the top of IE8 to see if I can get going again....then I'm turning off auto update. If anyone has any advice before I try this I would appreciate it.

Reply to Jack

DaBassman, on Jul 25, 2009 7:03:30 am BST

Thanks for the tip!! I was running System Mechanic 7 and when I did install IE8, IE8 would not open. When I removed IE8 and went back to IE6, it opened without problems. After reading your comments I decided to upgrade my System Mechanic to the latest (Version 9; trial) and IE8 opened with no problems!! Problem solved! If you do have a version of System Mechanic older than ver. 9 (I am not sure about ver. 8), you need to upgrade to ver. 9 (or uninstall System Mechanic and use another utility).

Charles

>>>>Hi,
I had the same problems. Internet explorer 8 would open at all. So I found out that one program in the computer made the Internet 8 not open. This program was System mechanics. Maybe you have this program, if so unistall it and re-open your internet 8. Maybe this will work, if not you have to find the program that gives you this problem. (In your Windows system exploration.)
Good luck<<<<<<

Reply to DaBassman

chester12, on Jul 16, 2009 11:57:30 pm BST

Hi Jack,

Well you seem to have more problems than me with your ie 8. What I can say is that you can call for support with a Microsoft technicien at this number: 1-800-936-8479. It is a free service until December 31, 2009. It is for everyone that has a problem with ie 8. The hours that you can call is Monday-Friday 5:00 a.m.-9:00 p.m ,
Saturday- Sunday 6:00 A.M - 03:00 p.m. (North America hours).
Good luck to everyone

Reply to chester12

janejetson68, on Jul 20, 2009 10:15:54 pm BST

After i downloaded IE8 i was able to open it and everything would load but I wasnt able to click on any links or deven tab down to try to type something in. so i found this website and i went into my Windows Update and at the bottom of the page in the left hand corner i clicked on installed updates. then i clicked on uninstall a program and found IE8 and restarted my computer. it reconfigured everything and now everything is good. I have vista. not sure what to do if you have xp but i'm sure its pretty simular. Hope this helps. it surely helped me with all your guys info. some people just had a hard time being able to uninstall internet explorer 8 so i thought id add a step by step break down for you all...

Reply to janejetson68

reise, on Jul 21, 2009 3:41:27 pm BST

I have the same problem, did anyone found a real solution to this problem?
At least a way to make ie return an error of waht is the problem?

Reply to reise

Jack, on Jul 22, 2009 12:03:54 pm BST

I finally got it solved (with microsofts help). Even though I had run the unistal on IE8 it did not completely remove the program. There was a directory for IE8 with a text file under "spunist". I did a "save as" it to the desktop as a .bat file and then ran it. All of IE8 was removed then and I reverted to IE7 with all my old settings. So far everything is working OK. I'm working off my memory, we checked several things while I was on the phone, but those are the only real actions that I had to take to clean it up. Good luck.

Reply to Jack

Stephen, on Aug 20, 2009 1:23:08 am BST

I had the same issue where I installed IE 8 and when I clicked Open or double clicked the icon I got the hourglass for a second and then nothing happened. I tried all the instructions to reset, etc. Nothing worked. I had System Mechanic 6 installed. Solution - I upgraded to System Mechanic 9 and installed it (which also uninstalled System mechanic 6). Internet Explorer 8 now opens fine.

Reply to Stephen

reise, on Aug 20, 2009 8:39:42 am BST

Just upgrading system Mechanics solves the problem, or did you use system mechanic to solve the problem?

Reply to reise

DAH, on Aug 29, 2009 10:00:49 pm BST

I also installed Internet Explorer 8 because of a Windows Update process. I could not access the internet - I kept getting a connectivity error message. I could access through other programs like AOL, AIM, Weather Bug, etc. iI was able to successfully uninstall it form "Add/Remove Programs" and YES - Internet Explorer 7 worked fine again. I immediately went back to Fire Fox, newest version and now everything works great.

Reply to DAH

coopertt, on Sep 13, 2009 6:22:43 am BST

Had same problem with IE 8. Saw input regarding System mechanic and updating. Not sure problem is in System Mechanic it self but when updating system mechanic, it may have picked up some new hits on the registry and known hits in the engine for system mechanic.
I use registry mechanic I was behind in the updates so I updated then before i re-ran registry mechanic I tried IE 8 again the same problem still there unable to start. I then went back to registry mechanic and ran with latest updates and had 481 hits majority dealt with kaspresky I did the clean then exited from registry mechanic.

THEN RAN IE 8, IT I WORKING.

I think problem is in registry, there is some entry in the registry that is causing IE 8 to hang when trying to access URL's (any web site). Then when getting the latest registry cleaner (what ever one you have chosen) and it is able to clean the value out of the registary then IE 8 runs.

my recomendation is to run the latest version of your registry cleaner before installing IE 8, then run the registry clean again after the install(just to be safe) and then IE 8 will be able to access URL's. It appears the 2 registry cleaners that are known to effectively clean the registary are 1) SYSTEM MECHANIC and 2) REGISTARY MECHANIC.

Good luck hope this helps
Coopertt

Reply to coopertt

mommies, on Oct 18, 2009 4:25:05 pm BST

I have a Hp and i added ie8 last night. It will open up but it tells me internet explorer has encounted a problem and needs to close. I looked on my computer for the SYSTEM MECHANIC and 2) REGISTARY MECHANIC. in the add delete programs and i didnt find anything. How did you find it please help me

Reply to mommies

MJR, on Sep 30, 2009 3:33:43 am BST

This happened to me. What worked for me is, I went to the control panel and opened up install/uninstall. including the updates. I removed IE8 and restarted the computer. and now I have my browser back.

Reply to MJR

rushnut, on Oct 22, 2009 2:01:28 pm BST

I had the same problem and could not get to run, I went to control panel and add and remove programs and then add or remove windows components. IE was not checked so i checked it and then it installed it and all seems to be fine.

Reply to rushnut

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