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WD passport

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jimborock Posts 1 Registration date Sunday January 12, 2014 Status Member Last seen January 12, 2014 - Jan 12, 2014 at 08:07 AM
 jimborock - Jan 17, 2014 at 03:30 AM
Hi please help I can not retrieve files or photos from my WD passport. I had dropped it and tried to insert drive and see light on the passport itself but can not be detected.
Appreciate your help.
Thanks,
Winnie

1 response

Answer 1 / 1
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Jan 12, 2014 at 02:52 PM
Dropped = broken

Sorry
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jimborock
Jan 12, 2014 at 03:28 PM
no its not broken..thanks for the early reply
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Jan 12, 2014 at 08:10 PM
If it doesn't work then it's BROKEN. There are two parts to an external drive.
1. the USB/hard drive interface
2. the hard drive itseft

In your case I suspect the hard drive itself is broken.
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jimborock
Jan 13, 2014 at 02:35 PM
thnks xpcman but when I checked there is still power and its says that it is working properly except cant be detected..if it is broken that means that there is no chance to repair it?
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Jan 13, 2014 at 02:44 PM
A commercial data recovery service can often recover data from broken drives. This service starts at around $1,000 and goes up from there.

You should check to see if the drive works on another computer. But, I suspect the drive r/w heads were damaged by the impact of the fall.
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jimborock
Jan 17, 2014 at 03:30 AM
OMG! the services too much, yes I did try to check to another computer and still doesn't work, now this means I cant retrieve my files unless I'll gamble bringing it to the services. thnks so much for your time and your help is very much appreciated. Cheers1
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