Laptop shutting down randomly
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My93
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Tuesday December 17, 2013
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Dec 30, 2013 at 02:38 PM
kdragon99 Posts 8 Registration date Saturday December 28, 2013 Status Member Last seen December 31, 2013 - Dec 31, 2013 at 08:04 AM
kdragon99 Posts 8 Registration date Saturday December 28, 2013 Status Member Last seen December 31, 2013 - Dec 31, 2013 at 08:04 AM
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4 responses
Ambucias
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Dec 31, 2013 at 06:31 AM
Dec 31, 2013 at 06:31 AM
Hi
Looks like your machine may have been infected.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.
1. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista and Win 7 users, click right to ensure you execute with admin right)
The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).
4. Double click on the short cut ZHPDiag on your Destktop.
5. If you need to change the language, click on the little house, (bottom right) and change to English
6. Click on the "Configure" button.
7. Click on the Magnifying glass with the + sign.
8. Click on "Search"
Wait for the tool to finished (maybe a long time)
9. Close ZHPDiag.
10. To transmit the report, click on this link :
https://authentification.site
9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
10. Select the file ZHPDiag.txt.
11. Click on "upload »
12. Copy the URL and post it here.
Best regards
Ambucias
Moderator /Security Contributor
Looks like your machine may have been infected.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.
1. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista and Win 7 users, click right to ensure you execute with admin right)
The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).
4. Double click on the short cut ZHPDiag on your Destktop.
5. If you need to change the language, click on the little house, (bottom right) and change to English
6. Click on the "Configure" button.
7. Click on the Magnifying glass with the + sign.
8. Click on "Search"
Wait for the tool to finished (maybe a long time)
9. Close ZHPDiag.
10. To transmit the report, click on this link :
https://authentification.site
9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
10. Select the file ZHPDiag.txt.
11. Click on "upload »
12. Copy the URL and post it here.
Best regards
Ambucias
Moderator /Security Contributor
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
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Moderator
Last seen
February 15, 2023
11,168
Dec 30, 2013 at 04:59 PM
Dec 30, 2013 at 04:59 PM
Hi
How much ram do you have?
What were you doing before it shut down.
Regards
How much ram do you have?
What were you doing before it shut down.
Regards
My93
Posts
13
Registration date
Tuesday December 17, 2013
Status
Member
Last seen
January 1, 2014
Dec 31, 2013 at 01:08 AM
Dec 31, 2013 at 01:08 AM
I have 4 GB of RAM and i had just installed google chrome and was signing in to my google account when it turned off , i turned it back on and it displayed a window to turn on my antivirus and turned off immediately .
kdragon99
Posts
8
Registration date
Saturday December 28, 2013
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Member
Last seen
December 31, 2013
Dec 31, 2013 at 08:04 AM
Dec 31, 2013 at 08:04 AM
maybe somthing block the fan? i dont know but if it turns off and on than there a somthing wrong with the fan inside the pc... you can check if the fan dont got dust or something else. it happend to me to.
