Greetings!
Perhaps this might be useful to others...
I telephoned Seagate Technical Support (long wait) and basically followed this procedure:
http://forums.seagate.com/...
The person on the telephone verified my drive as being in warranty (5 years) and asked numerous questions as to what I had tried to get the drive to work. Among the things I pointed out was that the Seagate site listed my drive as needed new firmware but I was unable to apply since the drive was not detected. He then said that I can return the drive and they will ship replacement.
I then said that it was my understanding that Seagate would apply the firmware and recover the data is necessary. He then said that data recovery would be at a charge and the drive would be returned in about 5 weeks.
It was only when I told him that I politely told him that I had read that Seagate acknowledged it was THEIR problem and I read him this statement I found here: http://www.msfn.org/board/index.php?showtopic=128807
"Recommendation
Seagate strongly recommends customers proactively update all affected drives to the latest firmware. If you have experienced a problem, or have an affected drive exhibiting this behavior, please contact your appropriate Seagate representative. If you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business."
He then said that he would check. He then came back and said that he would give me a case number and for me to contact their data recovery operation. He said that what would happen is that the firmware would be applied and if the drive works it will be sent back. If not, I will be contacted to determine if I want to have the data recovered ($500-$3000). If not, the drive will be returned and I could obtain new drive as part of the warranty exchange.
I got the impression that either the tech was not up-to-date on this drive's problem because he had to check (how could he NOT know with so many drives having this problem for many months?) or that this was some kind of first-line-of-defense (drive exchange) or he was just just not concerned & simply going through a routine casually (I suppose being in tech support does that over time).
When I contacted the data recovery, the polite man said he did not recognize the case number. Never a good sign. I was asked where I got that number. I said tech support. He seemed puzzled. I told him that I was given his telephone number and that he would have the case number. He then asked me to describe what was wrong with the drive, etc. I was directed to an online site form and asked to complete it and to include the case number. Instructions are provided on how to package and return via UPS. When the drive is received and evaluated a technician will contact me with information.
I will ship the drive to their data recovery operation today. In the back of my mind I wonder about that case number. If not the firmware, then I will try the do-it-yourself 'necessity is the mother of invention' mod.
j