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Help! Hp laptop won't start up!!!!!! [Solved]

Me - Latest answer on May 10, 2013 01:54PM

Hello,
My hp laptop just shut down while I was using it and now it shows the windows starting but then it goes to a black screen with nothing but a blinking underscore in the top left corner ! I really need this laptop for school work. What happened? Can it be fixed? And if so what can I do ?! Please help! Oh and I tried pressing f8 or f12 an stuff nothing worked except f2 and that only says startup check on the bottom then goes to a page with system info
Startup test run in test system tuneup hard disk test memory test batt. Test error log and exit. I don't know much about comps. So I have no clue what to do , please help !

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Answer

+11

Ambucias 9122Posts Monday February 1, 2010Registration date ModeratorStatus May 16, 2013Last seen Feb 10, 2012 04:08PM

Me,

Operating system means Windows or Linux or other.

If Windows what version? 98, XP, Vista or Win 7 ?

Do you have the operating system's disk?

If you are running Windows XP try to go in safe mode tapping F8 while booting. If you can do that, we are on the way to recovery.

Good luck

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shorty - Jul 3, 2012 08:34PM

thank you much! it worked and i am so happy!

pete - Jul 5, 2012 08:39PM

i have the same problem but my hp computer runs windows 09 what should i do?

kyeomi 2Posts Sunday November 18, 2012Registration date November 18, 2012Last seen - Nov 18, 2012 03:20AM

How about if im using windows 7 please help me!!!!

Answer

Ambucias 9122Posts Monday February 1, 2010Registration date ModeratorStatus May 16, 2013Last seen Feb 15, 2012 05:02AM

Dear Me (or is it dear you?)

Have you tried this?

To determine if the HP Recovery Manager is operational, press the power switch to turn on the computer, and then repeatedly press f11 during the startup. If the Recovery Manager is operational, the computer will display a prompt to either (1) recover the operating system from files stored on the recovery partition, or (2) create a set of recovery discs which does not require the purchase of a replacement recovery disc.

If you need to purchase the disks, you will find all the information you want on this link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&dlc=en&lc=en&product=4307222&tmp_track_link=ot_search#N29

Best of luck to you.

P.S. @kieferschild thank you.

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Me - Feb 17, 2012 01:41AM

Do you know what's wrong with it like why it would be called ? And if I can just take it somewhere to get fixed?? Sorry for all the questions ! Thanks again !

kieferschild 477Posts Sunday October 5, 2008Registration date ContributorStatus May 16, 2013Last seen - Feb 17, 2012 04:55AM

Probably corrupt windows files.

"Me" did you try the suggestions we provided to try restore your laptop?

Did you press F11 during bootup for recovery?

Me - Feb 17, 2012 03:29PM

Yes, I did except the disc part. But when I clicked f11 it said recovery on the bottom but then it went to the black screen with the underscore blinking at the top left hand corner. What was supposed to happen?

kieferschild 477Posts Sunday October 5, 2008Registration date ContributorStatus May 16, 2013Last seen - Feb 17, 2012 07:20PM

It's supposed to take you into the recovery console where you can factory reset your PC.

do me a favour. disconnect the battery and the power cable and hold the power for 10 seconds. plug it back in and try again. theres clearly something wrong.

Failing this, your cheapest solution may be to purchase the recovery discs or take it to a local computer shop and ask them to reinstall it.

they'll have the software and the product key should be on the bottom of your laptop.

Me - Feb 19, 2012 05:21PM

Also, if I do take it to a place, will everything be deleted from my laptop???

Me - Feb 19, 2012 05:24PM

I don't see why my other comment isn't showing on my phone. But I said that nothing happened when I did that and that I couldn't see anything on the bottom of the laptop just a sticker and I can't make out what it says at all really. But thanks for the help!

Relieved - May 1, 2012 08:24PM

OMG!!!!!You saved my life and my marriage. Daughters pc crashed and shes out of town. Husband freaked out, thinking it would cost hundreds. Several geeks looked at it today. Told me it was done and gone! Thank you thank you thank you

Answer

Mickey Jul 5, 2012 01:00AM

Same thing had happened to me. My laptop runs on Windows 7, and whenever I start it up it goes to through the normal process and then straight to a blak screen with a blinking underscore in the upper left corner. Any idea on what ai should try? I don't care if I loose any files or anything.

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kieferschild 477Posts Sunday October 5, 2008Registration date ContributorStatus May 16, 2013Last seen - Jul 5, 2012 09:25AM

on startup keep pressing F8 until you get to the advanced boot menu. can you load into windows using the "Safe Mode" option?

Mickey - Jul 5, 2012 11:51AM

Pressing f8 during start up does nothing for me. It still goes straight back to the black screen with blinking cursor.

kieferschild 477Posts Sunday October 5, 2008Registration date ContributorStatus May 16, 2013Last seen - Jul 5, 2012 05:42PM

Can you get to the startup recovery?
you need to run the startup repair at least 3 times before trying anything else.

also, in the startup recovery you can choose to do a system restore, try that.

alternatively do a "chkdsk C: /f" (without " ") from the command prompt and see where you get.

Anonymous - Feb 24, 2013 05:43PM

Simply press ctrl + alt + del and ... you are done !!! :)

Ziggie - May 10, 2013 01:54PM

Iim having the same problem ive already done a recovery it erased everything back to factory settings and it will do everything right but when it turns off it goes straight from gateway screen to the blank one. Only F2 and Alt+F10 do anything and F10 stops at a 'please wait a moment' screen. ive already dealt with the bootmgr is missing problem thats why i had to erase everything

Answer

Ambucias 9122Posts Monday February 1, 2010Registration date ModeratorStatus May 16, 2013Last seen Feb 10, 2012 05:52AM

Dear Me

What operating system are you using?

Can you boot in safe mode?

When did the problem occur, in other words, what were you doing just before the problem? Did you install new software or hardware?

What is the model of your HP laptop?

Do you use any torrent download programmes or other peer to peer applications.

Is there data in your laptop which would prefer not to loose in an eventual system restore.

Regards

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Me - Feb 10, 2012 02:09PM

I have no Idea what an operating system is or the model of the laptop xD . No I didn't install anything I was just on YouTube and facebook and it just shutdown on me and when I tried to start it up this happened. Just grad pictures and bookmarked pages but if I have to I wouldn't mind. I saw somewhere you need a disc to do that or something? Because I don't have one!! Anything I can do to fix this?????

Me - Feb 10, 2012 02:13PM

And no I don't think I can go on safe mode. Nothing works it's just the black screen with the blinking underscore only thing I pressed that changed that was f2

Me - Feb 10, 2012 02:56PM

Hp pavilion g6 I THINK

Answer

Me Feb 11, 2012 01:51AM

I have win 7 and no I don't have any disks .. F8 doesn't do anything unfortunately .. Anything else I can do??

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Answer

Ambucias 9122Posts Monday February 1, 2010Registration date ModeratorStatus May 16, 2013Last seen Feb 11, 2012 05:20AM

Do you get anything by pressing

alt+ctrl+del ?

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Me - Feb 12, 2012 03:40PM

All at once? I tried and nothing happened but when I press f10 it takes me to something called bios setup options? What is that and anything I can do there? Or anywhere else??????

Answer

Ambucias 9122Posts Monday February 1, 2010Registration date ModeratorStatus May 16, 2013Last seen Feb 12, 2012 03:59PM

Yes, I meant all at once.

Bios is the inner hard disk language which integrated in all hard disks, necessary to receive the operating system.

I don't know where you got this laptop, but I am 100% sure that HP supplies every buyer with a set of Windows' CD's, especially if Windows was installed by HP and HP installs it on all its computers.

If you purchased your laptop second hand, the person who sold it to you must have those disks, they are part of the computer and they are unique because the key.

The only other option is to go on the HP site and purchase a set of recovery disks.

Had we been able to go further, I would have guided you to your laptop's recovery partition, usually in "D", but in this case, we are not getting any reaction from the poor beast.

Just in case, remove the battery and cables. Try to boot.

Good luck

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Answer

Me Feb 12, 2012 11:51PM

It was my brothers laptop, and he purchased a Mac book and gave me this one. I checked the box it came in and couldn't find any discs :( but if I purchase it from hp will that fix my comp.? And I know sucks right? What a bummer. And alright I'll give that a shot , how do you boot? Lol xD

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Rose - May 9, 2013 12:31AM

I know why your model is cause I have the same one. U have a hp pavilion dv6000 or dv9000

Answer

Ambucias 9122Posts Monday February 1, 2010Registration date ModeratorStatus May 16, 2013Last seen Feb 13, 2012 06:09AM

Booting means start the machine. That just to check for accumulated static as laptop sometimes accumulate it which results in a black screen.

If your brother did not move on the hidden side of the moon, perhaps he may still have the disks in a closet somewhere?

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Ambucias 9122Posts Monday February 1, 2010Registration date ModeratorStatus May 16, 2013Last seen - Feb 13, 2012 06:12AM

P.S.

Remove battery an press on holding power button for 1 minute then connect adapter to it followed by pressing power button. Now make a shutdown ,connect battery and adapter.

Answer

Me Feb 13, 2012 04:32PM

Lol he left for school but I will call and ask him. And okay I will try that. Thank you so much for your help and time!! I appreciate it.

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Answer

Ambucias 9122Posts Monday February 1, 2010Registration date ModeratorStatus May 16, 2013Last seen Feb 13, 2012 04:43PM

Dear Me! (Funny expression isn't it?)

What do you mean he left for school? Oh... you must be from the west coast.. you people just got out of bed and had breakfast!

You are quite welcome and please let me know the outcome.

Good luck

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Me - Feb 14, 2012 08:54PM

Yes, it was! I meant he left as in went away for college. Lol and okay I will do that ! Thanks once again.

Answer

kieferschild 477Posts Sunday October 5, 2008Registration date ContributorStatus May 16, 2013Last seen Feb 13, 2012 07:53PM

Further to this, manufacturers don't supply windows OS discs because of the expense.

They will however supply recover CD's for the specific laptop.

HP tend to use a recovery partition which is preinstalled.

you may have noticed you had another partition on the laptop?

generally this can be accessed from boot up by pressing F11.

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Answer

Ambucias 9122Posts Monday February 1, 2010Registration date ModeratorStatus May 16, 2013Last seen Feb 14, 2012 05:04AM

@kieferschild

I beg to dissagree with you but HP does supply Windows disks when Windows is OEM (manufacturer installed) which also contain many HP applications as well as an antivirus on a three month trial version. The recovery partition may also ask to insert Windows disks.

Regards

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kieferschild 477Posts Sunday October 5, 2008Registration date ContributorStatus May 16, 2013Last seen - Feb 14, 2012 05:34PM

@Ambucias

i have a HP laptop so i'm just speaking out of experience.

It would be better if we could get the model of the laptop to refer to HP's website and find out the recovery option for this laptop.

Me - Feb 14, 2012 08:56PM

G56129wm it says on the box

Me - Feb 14, 2012 08:57PM

I think that's it

kieferschild 477Posts Sunday October 5, 2008Registration date ContributorStatus May 16, 2013Last seen - Feb 15, 2012 05:00AM

Cant find anything. check the bottom of your laptop.

Me - Feb 17, 2012 01:39AM

There's nothing on the bottom but that was what was on the box so I think that's it

Me - Feb 17, 2012 01:41AM

G56129wm

Answer

Me Feb 19, 2012 01:48PM

I thought I just replied o_O. okay, I did but unfortunately nothing differny happened. Sucks, but I guess I will just have to find a place to take it. Thanks so much for the help! :)
Ps. I don't see anything under the laptop just a sticker and I can't make out what it says

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kieferschild 477Posts Sunday October 5, 2008Registration date ContributorStatus May 16, 2013Last seen - May 2, 2012 05:42AM

Hi There,

i've found some documentation on how to recover using HP's tools.

see here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01895783&cc=us&dlc=en&lc=en&os=4062&product=4307222&rule=1953&sw_lang=

You'll find the 2nd and 3rd step apply to you.

let me know how you get on.

Tweezy - Jun 3, 2012 10:18PM

Hello. I am having an issue with my laptop also. It shut down on me when i was on youtube. When i restarted it , it took forever to come on. When it decided to come on i was getting a black screen with blinking cursor. Then the windows screen came on where i enter my password. After i got into it, it didnt load how it normally does. I have windows 7. When it came on it looked like the very old windows 97 or something at the bottom (my tool bar), then it said could not connect to windows server. Can u help!?

kieferschild 477Posts Sunday October 5, 2008Registration date ContributorStatus May 16, 2013Last seen - Jun 6, 2012 07:36AM

when in that mode go to start > type "run" and press OK.

when the run box opens up type "msconfig" and press OK

once in there make sure the startup selection is set to "normal startup" and click Apply.

Click on the boot tab and ensure "Safe mode" isnt ticked (if so untick it and apply).

Click OK and reboot.

Answer

TehTangyAzn Jun 11, 2012 05:36PM

This happened to me, i was on youtube,fb stuff like that. then it got really slow, then froze so i manually shut it down, now it has a black screen, no cursor , no nothing. i cant f8 or f-anything. i dont know what to do, not a techie. at wits end Y.Y

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