My laptop Browsers won't connect to the web [Solved/Closed]

Go to the properties on your wireless adapter. In the "This connection uses the following items" box, uncheck the
internet protocol version6 (tcp/ipv6) box. Most routers dont support this protocol. Udless you have a N router. Then restart your pc. That how I fixed mine. I also have a dell inspiron 1525 running Vista that suddendly did'nt get online.
Hope this helps.

The culprit is definitly NORTON... i used the norton removal tool, and internet works perfectly again. You can get it from the norton website or by typing it on google.

Unistalling Norton from the computer does not completely remove all the components. The tool is required to remove everything.

I am starting to wonder if this is a Vista issue. In the task scheduler, under Microsoft --> Windows --> Network Access Protection there is a task called NAPStatus UI. It will run Network Access Protection upon logon or after a system event 18. NAP is intended to keep unhealthy computers off a network. Perhaps pending installation of updates (system event 18) is triggering my loss of network access. Looking at my system event log, there appears to be a strong correlation to system event 18s and my encounters with lost network access. To test this hypothesis, I disabled one of the two triggers for this task. There must be another piece to the puzzle however. There are five other Vista machines on either my home or work networks that do not encounter this problem.

Same issue on my laptop. Windows Vista and Norton Anti-Virus. I have a solid connection, I have successful pings to other computers on my network and on the internet. I could not ping the laptop however. IE comes up with blank pages.

I uninstalled Norton Antivirus and it works fine now. Got my internet back and can successfully ping the laptop.

Time to find another anti-virus it seems.

I unistalled Norton and it worked. I restarted my computer and was able to access. Thanks to all for the advice.

For those of you who are not familiar with how to do this:
Start
Control Panel
Unistall a program(Add or remove programs/programs)
Select what you wnat to unistall
Restart your computer after you have unistalled and try to access again.


Hope this works out for you.

why just stop working i i dont use norton Antivirus!:( what should i do??? need help!!!!!!!!

Hi, this is what I did on my Acer 4520 laptop. And it sure did solved my problem. But I have to warn you that you need to backup all of your important files first. For your information, i did try to do all the things being said in this forum, but unfortunately it didn't work on my laptop. So, to save a lot of unproductive time wasted. I did the following steps: Again Back up those important files!!!

1. Have your copy of the Operating System and device drivers of your machine. If you have a recovery disk, MUCH BETTER!!!
2. REFORMAT your hard drive. Reinstall the OS and Device drivers.
3. Setup your internet connection. Hopefully you can browse the internet now.
4. Make sure you INSTALL first the Anti-virus Program before surfing the net. UPDATE it ASAP!!! in my case I have 2 different Antivirus program running at the same time. (Immunize/give flu shots to your system first :-)
5. At the same time Check the security status of your OS. Specially the firewall. UPDATE IT ASAP!!!
6.Update your OS using (I'm using Windows Vista Home Premium) windows update program.
7. download other browsers, like firefox, opera, etc. IE8 seems to be promising...hopefully. Firefox is my default browser now.
8. create a system restore point.

That's it! I hope it will work on your machine too.

THIS WORKED FOR ME:

Problem I faced :
# Everything was fine untill one day I uninstalled Norton Antivirus on my compaq laptop with Vista OS.
# IE, Firefox, Chrome -> none of these could connect to internet (Page not found error) after uninstalling Norton.
# Tried all possible things with Tools > Internet Options ... nothing helped
# Deleted the remaining files from Norton installation folder, norton entries in the Registry... nothing helped.

Result :
Frustration

Thought :
Wish I could get back to a state I was before uninstalling this Norton Antivirus.

This thought made me look for tools that can help me restore my system to the old nice state.

Solution:
System Restore tool of windows !

Best thing about this System Restore :
Restores the system back to the date we choose.. but does not affect the photos, documents that we have stored :) [as far as i read about the tool and i saw on my system... i may be wrong though.... please do not hold me responsible, if u run System Restore and loose data or face any other problems].

I suggest u read about the tool and decide if u want to run it or not. I'm just saying what worked for me.

How to run System Restore :
Start > All Programs > Accessories > System Tools > System Restore > Choose a different Restore Point > Next

Now, choose a suitable data .. in my case, i chose a date that was before i had uninstalled the Notrol suite.

The system will run restore and reboot the system (may take several minutes).

When the system restarted I was able to access all my favourite websites from all browsers. :)

Hope this helps !

Dear Phan, first u have check IE browser setting. goto tools ---> internet Option --> select connections --> add connection if u connect with LAN(Ethernet cable) so u have go to lan setting and insert your net provider ip with port number. if not so add dialup coonection. i hope u should do.

I am also running Vista and Norton Antivirus 2009. Starting in March, I would experience the same problem. All of a sudden, a complete loss of network access. I couldn't even see devices on my local area network. Restarting the computer would resolve the problem, but the problem has occurred 9 other times since then. I have tried just about everything including installing a second network card; replacing the network cable; and changing the port on the switch that connects my PC to the rest of Network. I uninstalled NAV yesterday and reinstalled it today. Hope that does the trick. If not, I'll be looking for another antivirus program.

Hey, has anyone found the solution to this yet? My boyfriends computer (Dell 1525) is doing the exact same thing. Just happened all of a sudden 2 days ago, it also does a disk scan when you start it up...

Any help would be much appriciated :)

Hello guys

I had the same problem with the internet, and i'm not on a dell, i have a HP Pavilion dv4-1412la, I tried all the things that you can imagine but nothing resolved the issue, I had to restore the pc to it's factory settings by formating it and reinstalling everything. That solve the issue.... but I knew that it was something that could have been solved in way less radical. After all this I figured out that the problem was not due a spyware or any kind of virus, it was due to a P2P program called Ares, i'm not telling that this software is a malware or dangerous in any kind of way, but a friend of mine told me that he had the same problem and when he was running ares the browsers won't work but when he restarted the pc and closed ares the browsers worked fine, i tryed that on my laptop and it was true (at least in my case). So if you have any p2p software running try to close it, unmark it from the start up (you now.... type msconfig on the run menu......) and restart the pc, if the browsers woork fine Voila!!. If that's the problem and you still want to use the p2p software I think that you'll have to see if maybe the p2p is having any problems with the ports; if thats the case just give to it any other port and make sure that you open that port in your modem.

I hope this help you anyhow

Do you have Norton 2009? I had the same problem a few days ago, and have found that it's Norton causing the problem. I had a connection but not able to connect to internet for 3 days. Various phone calls to BT technical help - their connection was fine. Went into Device Manager and noticed that yellow ! on network adaptors - Symantec link showing. I uninstalled Norton and could connect fine. Then reinstalled Norton and everything OK, although I had the same problem again today and have had to uninstall and reinstall. Then my daughter who lives away from home phoned - same problem, hadn't been able to get onto the internet for a week although she could see the connection on screen, uninstalled Norton and everything fine again! Think I'll get a different anti-virus!

Hello everyone, I have read and had this problem till a few seconds ago. From what I have read, is a process of elimination eventually. But the most common answer was removing antivirus programs, so on my lap top I had kerpesky and was expired. I had it turn off till I renew it but since I had the problem on having internet but the brower wont connect I said why not and I just unistall it and everything is fine now. So maybe thats your answer, remove your antivirus sofware and see if you can get back to normal. Good luck

nope...that didn't work. I have a dell inspiron 1525 (i think)

There is a button on either side of my computer one is the power button and the other is WiFI. I'm not sure but Isn't the wifi supposed to be on? I thought it was before but it isn't now.

I am having the same problem all of a sudden. Does anyone know what to do?
I can only get Yahoo messenger but not IE nor Firefox, so I know my internet connection is actually working. I've had the laptop since May. I actually have never got Firefox to work and have tried so many different things. Now today all of a sudden my IE won't work. Please help!

I have the same issue as your but mine is on a regular PC... the work lp top works fine. it connects wireless... this pc is the only one actually hooked up to the line.... I cannot even reset it to a later date in time....
any advise on this one?

Uninstall Norton Internet Security, if you have it installed. Web browsers should start working after the reboot.

having the same problem on my laptop, got strong signal, cant get connected through mozilla or ie. gonna try deleting norton and seeing what happens. tried doing a system restore but it wasnt successful. if deleting norton doesnt work, i have no idea what else to do.