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An Internal Application error has occured

Last answer on Oct 21, 2009 5:56:33 am BST vkumar, on Sep 3, 2008 12:12:41 pm BST 
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Hello,
I have Problem with Windows media player. When i double click/run windows media player, it don't run and a message display"Ana internal Application error has occured". I have PowerDVD player in that i can open application but when i starts media file error display with some error code.

I have tried instruction in microsoft knowledge base with regedit command and Jscript.dll settings. and regsvr32 jscript.dll and regsvr32 vbscript.dll command. But still my error couldn't solved.


Is there any why to solve this?

Configuration: Windows XP
Internet Explorer 7.0

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1

ixtremed1, on Sep 3, 2008 2:37:27 pm BST
  • +2

Have you tried repairing the windows?

Reply to ixtremed1

2

nico, on Dec 24, 2008 10:09:08 am GMT
  • +10

An internal application error has occurred.

CAUSE
This issue may occur if one or more of the Jscript registry key settings are incorrect. This behavior may also occur if the Jscript.dll file is missing or damaged.

RESOLUTION
To resolve this issue, use the following methods in the order that they are presented.

Method 1: Reregister Jscript.dll and Vbscript.dll

1. Click Start, and then click Run.
2. In the Open box, type regsvr32 jscript.dll, and then click OK.
3. Click OK.
4. Click Start, and then click Run.
5. In the Open box, type regsvr32 vbscript.dll, and then click OK.
6. Click OK.

If either of the files do not register as expected, or if you receive an error message, the system file may be missing or damaged. To extract the missing file in Microsoft Windows XP, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type msconfig, and then click OK.
3. Click Expand File.
4. In the File to restore box, type the name of the file that you want to restore.
5. In the Restore from box, type the path of the Windows XP .cab file where you want to restore the file, or click Browse From to locate the Windows XP .cab file.

Note The Windows XP .cab files are stored in the I386 folder on the Windows XP CD.

6. In the Save file in box, type the path where you want to extract the new file, or click Browse To to locate the folder that you want.
7. Click Expand.
8. In the System Configuration Utility dialog box, click OK. If you are prompted to restart the computer, click Restart.

Open a dialog box that previously experienced the issue that is described in the "Symptoms" section of this article. If the issue recurs, go to the next method.

Method 2: Edit the registry
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{f414c260-6ac0-11cf-b6d1-00aa00bbbb558}\In procServer32

The (Default) value data should contain the following value:

C:\WINDOWS\SYSTEM\JSCRIPT.DLL
If it does not, double-click Default, type C:\WINDOWS\SYSTEM\JSCRIPT.DLL in the Value data box, and then click OK.
4. The ThreadingModel value data should contain the following value:

Both
If it does not, double-click ThreadingModel, and then type Both in the Value data box.
5. Locate the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{f414c261-6ac0-11cf-b6d1-00aa00bbbb558}\In procServer32
6. Repeat steps 3 and 4 to edit this key, and then go to step 7.
7. Locate the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{f414c262-6ac0-11cf-b6d1-00aa00bbbb558}\In procServer32
8. Repeat steps 3 and 4 to edit this key, and then go to step 9.
9. Exit Registry Editor.

Reply to nico

3

grim, on Jan 15, 2009 11:48:40 pm GMT
  • +3

Thank you very much this got my media player back up and going I thank you very very much.

Reply to grim

4

tico, on Feb 2, 2009 3:38:34 am GMT

Thank you !! that solved my problem as well.

Reply to tico

5

Apoorva, on Apr 11, 2009 7:34:42 am BST

That was great. Thanks a lot. Regards Apoorva

Reply to Apoorva

6

kent, on May 28, 2009 12:23:13 am BST

Hwaw! ur soo good ! thank you.! that problem solved also my yahoo messenger's problem..! because previously, my ym cant display any msg from my chatm8 and my self..! now it's ok.. thank you very much

Reply to kent

7

tam, on Aug 24, 2009 6:40:07 pm BST
  • +1

How do you know what file is missing I have the same exact problem you all have been describing but I dont know what to put in the " file to restore box" Please please help!!!

Reply to tam

8

tam, on Aug 24, 2009 6:41:04 pm BST
  • +1

Act pressed wrong button please send answer to my e-mail

Reply to tam

9

 rashid, on Oct 21, 2009 5:56:33 am BST

Hyyyyyyyyyyyy ur genius..thankkkk u so muchhhhhhhhhhhhhhhhhhhhhhhhh for this greatest favourrrrrrrrrrrrrr

Reply to rashid