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DELL dvd drive not detected

Last answer on Nov 5, 2009 3:51:35 pm GMT Martin Bridges, on Nov 4, 2009 4:38:41 pm GMT 
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Hello,
I bought a new HP printer and Norton antivirus suite. I installed the Anti virus software after uninstalling my old software (CA). Then I connected my printer. The printer was not detected by the instal wizard and my "D" drive (DVD R/W) had vanished. I tried to change BIOS settings but nothing works. I tried connecting an IOMEGA external CD drive but this is not detected either. I tried instaling drivers from the internet and from DELL driver detective site. But still nothing works. What's next? Can anyone help?

Configuration: Windows XP
Internet Explorer 7.0

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1

closeup22, on Nov 4, 2009 5:21:31 pm GMT

Hi there,

i will suggest you to make a system restore

to the date it was detecting the drive and before installing the new software

by following these steps:

Press Start>All Programs>Accessories>System Tools>

System Restore Open it and then select a date when it was fine and workng correctly

This will solve the problem Thanks

   
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2

 Martin Bridges, on Nov 4, 2009 10:43:07 pm GMT

Good suggestion, I tried that. My computer must have a virus also, because system restore will not go to the final step, which is to initialize the restore point. I encountered a similar problem with downloading windows diagnostic tools from Microsoft. I will try disconnecting my new printer and try again to get the drive to read.

   
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