Hello,
I recently purchased a Dell Inspiron 530 desktop computer. I had Charter out to install high speed internet service. About 10 mins after the tech left, we were booted offline and were unable to access any sites. Charter returned only to tell us our issue was a Dell issue, not the ISP. Dell said it was an ISP issue, not Dell. The error message I get is "Error Connecting through WAN Miniport (PPPOE)...The broadband network connection could not be established on your computer because the remote server is not responding. This could be caused by an invalid value for the "Service Name" field for this connection.." I found the Service Name field under Broadband Connection Settings and it is blank. Can anyone help me with this? If I unplug the modem and let it sit for a few mins, I am able to reconnect, but I always get booted back off within a couple of minutes with this same message....help!!
Configuration: Windows Vista
Internet Explorer 6.0