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Account disabled due to being hacked

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moniquedoom19 Posts 2 Registration date Friday March 12, 2021 Status Member Last seen March 13, 2021 - Mar 12, 2021 at 02:04 AM
moniquedoom19 Posts 2 Registration date Friday March 12, 2021 Status Member Last seen March 13, 2021 - Mar 13, 2021 at 12:38 PM
Hello,
My facebook account and email associated to the account were both hacked but I have regained control of the email and am trying to reset the password for the facebook account but am not receiving the 6 digit code. I dont know if this is due to the account being disabled. I have tried to fill out the disabled account form but it wont let me submit and directs me to login, its been an ongoing circle for MONTHS and i need access to that account. PLEASE HELP ANYONE SINCE FB DOESNT HAVE CUSTOMER SERVICE.


System Configuration: Windows / Chrome 88.0.4324.190

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Answer 1 / 1
David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023   6,926
Mar 12, 2021 at 03:57 AM
Hello, if you haven't received you Facebook Code, have a look at this article which explains what to do.

You can also follow the steps here on the Facebook support page if you created your account with a mobile device.

Regards

1
moniquedoom19 Posts 2 Registration date Friday March 12, 2021 Status Member Last seen March 13, 2021
Mar 13, 2021 at 12:38 PM
Sorry, but this doesn't work. All details are correct and I have already contacted my email provider and all settings are in order. I'm not sure what to do now.
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