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WD My Passport 250GB doesn't work on XP

Last answer on Nov 22, 2009 4:12:35 am GMT SirPhongus, on Jun 4, 2009 4:15:47 am BST 
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Hello,
I have a Western Digital 250GB External Hard Drive and it works fine on my other laptop (which it's ruined and a Vista), but when it comes to a Dell Latitude C840 (which is old and an XP), it doesn't show up anything. ZERO! Like, I can hear the hard drive fan on but what's so unusual is that it keeps on making this click sound. So, please help ! It would be good for me and for my vacation!

Configuration: Windows XP
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1

lyOnEL22, on Jun 4, 2009 12:05:02 pm BST

Hye if you XP isn't updated this is quite normal that it won't detect the external Hard drive!
You will need to install Service Pack 3, by installing SP3 you will benefit from so many security and it will fix bugs on your system.

Download Service Pack 3 here: support.microsoft.com/kb/322389

Install it then you will need to Restart your machine!

   
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2

SirPhongus, on Jun 4, 2009 5:24:42 pm BST

LyOnEL22,

Thanks for replying. I actually did update the Windows XP to Service Pack 3 already, but I still have the same problem. Do you got any other suggestions? It would might help a bit. Thanks.

   
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4

StefanoM, on Jul 22, 2009 11:33:37 am BST

I'm Having the same exact issue, did you solve it?

   
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5

droppin'by, on Sep 11, 2009 3:13:58 pm BST

Perhaps it is not drawing enough current from the laptop USB port. Try using a Y-cable and connect it to two ports on the PC.

   
Reply to droppin'by

6

WitchPunkRockStar, on Oct 10, 2009 8:41:27 pm BST
  • +1

Chaps and chappettes follow this link from Microsoft 'A computer that is running Windows XP cannot detect a USB flash drive, an Apple iPod, or an external hard disk drive' (which worked for my PC) or buy a Mac, which worked best for me all round!

http://support.microsoft.com/kb/925196/en-us

   
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7

INO100, on Oct 12, 2009 12:27:10 am BST
  • +1

The problem is that your usb ports are not giving enough power to the external drive to sync the info. You would have to use a double branch usb cable to do so. But on the other side I have a similar problem with the same devise. When I was working on vista evrything was fine and working well but when I switched to windows 7 I could still sync the info but after 10 sec of sycing the transeft stop but its telling me that its still working and I cant even cancel the transeft. I know that the proble is that windws 7 regulate the power do that the usb port do not give execsive amout of power to the usb devise as a mather of security. But I want to blow up this safety protocol does sommone know how to do it ???

   
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8

KrAzY bOb, on Oct 23, 2009 7:38:59 am BST

I had this problem but i managed to solve it. it is a power problem with the USB. First try the usb points on the back of your pc before trying to double up USB. The ports on the back of the pc have a greater power output

   
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9

Tampv, on Oct 24, 2009 3:10:40 pm BST

Thank you very much. Your way really helps me to fix the problem. Thanks again.
Tampv from Vietnam.

   
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12

 dj pirata, on Nov 22, 2009 4:12:35 am GMT

How do I double up my usb branch?The issue i have is that my computer ran my 300g WD External HD and it told me to update so I did and after that point it stopped working.I am using an Asus motherboard.The HD runs and stops and makes a clicking noise.If you know any tricks that can help me out that would be awsome

   
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10

Stocksy, on Nov 8, 2009 11:08:00 am GMT

I had a problem with Vista & this drive. I discovered that if I used a USB cable that came with my phone, instead of the one supplied by WD (because it was longer), the drive didn't work. I noticed that the drive wasn't spinning using any other cable.

   
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11

krish, on Nov 17, 2009 6:27:01 pm GMT

IT worked, The USB port at the back of the PC has enough power to drive the Hard drive, AMazing... thanks

   
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