Hotline technician ShowHotline technician
A support technician (sometimes referred to as a hotline technician, phone support, or simply tech support) is an IT maintenance technician in charge of remotely (usually over the telephone) helping users troubleshoot problems...
Call centers (Help Desk/Hot Line) ShowIntroduction to call centers
The term Call center refers to a platform, either hosted by the company or outsourced, that is in charge of assisting users.
Call centers make it possible to assist clients within the scope of after-sales service...