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Someone hacked my Windows live hotmail

Last answer on Aug 6, 2009 8:17:59 pm BST Kay, on May 17, 2009 6:08:44 am BST 
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Hello,
Someone hacked my hotmail account. Unfortunately they changed the passwords and the secret question + answer. Please help me get my email back because i have a lot of important files and things for school. I would really appreciate it. You can send me any information to the email i have on top. Like what was the original email that was hacked.

Thanks so much and i appreciate it a lot.

Configuration: Windows Vista Internet Explorer 7.0

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1

mohaganee, on May 17, 2009 9:38:12 am BST

I am sorry to tell you that we can't fix this issue. If you cant answer the secret answer you will have to contact the live team to help you

Reply to mohaganee

2

kay, on May 17, 2009 8:43:32 pm BST

Oh that sucks.. do you might know how i can get in contact with them? is there an email or a number i can call?

Reply to kay

3

enner duarte, on Aug 6, 2009 1:37:44 pm BST

https://accountservices.msn.com/uiresetpw.srf?lc=2058&id=2 that is a hotmail thing when your password is stolen just follow the insttructions and recover your answer!!!!!! by just putting e-mail address and a code shown there and it will tell you to pick a new password and then you have your hotmail back!!!!!!!

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4

 Llanziel, on Aug 6, 2009 8:17:59 pm BST

First you must clean your pc and registry, as much as possible is to have a trojan installed, in this case be a keylogger that was responsible for stealing passwords and accounts. Then comunicate with your windows live or msn team and let him know what happened, and they should help you recover your account.

Reply to Llanziel