| 8 KB, on May 2, 2009 4:41:14 pm BSTDear customer,
Thank you for contacting Customer Support Center.
Please follow my instructions to uninstall Personal Antivirus
1.Open My computer, choose Disk C;
2.Find C:\Program Files\Common Files\Uninstall\PAV\Uninstall.lnk
3.Run the Uninstall file.
4.Reboot your computer.
After that our product will be removed.
Feel free to contact us if you need any help
Jessica Williams
Customer Support Specialist
I email these people & this is what they sent me????
Havent tried it yet | 12 mols, on May 7, 2009 3:06:03 am BSTOMG, I could not get anything to work for this problem, not malware, windows defender, system restore. But these directions worked perfectly:
1.Open My computer, choose Disk C;
2.Find C:\Program Files\Common Files\Uninstall\PAV\Uninstall.lnk
3.Run the Uninstall file.
4.Reboot your computer. | Shelly, on May 10, 2009 11:46:51 am BSTI could not find the folder "Uninstall" in "Common Files" folder | 97 Paris, on Jul 6, 2009 5:13:07 pm BSTI need someone to help me to remove this AntiVirus Pro 2009 I read the blog for help but I am like shelly I no longer have it there so please tell me what should I do to remove it. | 104 Just the facts, on Jul 9, 2009 8:51:41 pm BSTMalwarebytes will ge trid of it for you, just google the name malwarebytes and download the program and run it it is free and it will eliminate the problem. |
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| 127 random, on Jul 19, 2009 2:45:05 pm BSTSo..to help with that, go to search and look for "Uninstall"
Works from me. |
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| 16 FlashMob, on May 12, 2009 2:02:53 pm BSTThis seems to have worked for me too. I don't see why all these people are encouraging folks to download yet another program that we know nothing about from a site we know nothing about. -- these simple uninstall steps appear to have worked. Keep it simple, people. |
| 23 tango2go, on May 25, 2009 8:15:17 pm BSTEXCELLENT advice! Was freaking us out big time, esp with new laptop barely six months old and Norton 360 could not detect.remove it!! just a note to others...we got a flagged up window warning us of the risk of using unauthorised programs but just ignored it, thinking it was PAV up to its mischief, and bingo, all removed. Barely a 2 mins operation (with a reboot). MANY thanks. |
| 24 tango2go, on May 25, 2009 8:16:23 pm BSTEXCELLENT advice! Was freaking us out big time, esp with new laptop barely six months old and Norton 360 could not detect/remove it!! just a note to others...we got a flagged up window warning us of the risk of using unauthorised programs but just ignored it, thinking it was PAV up to its mischief, and bingo, all removed. Barely a 2 mins operation (with a reboot). MANY thanks. |
| 30 itsnotworking, on Jun 1, 2009 7:50:13 pm BSTI found the uninstall but it wont let me uninstall personal antivirus have u got any tips or something | 47 tiltmeister, on Jun 14, 2009 2:44:08 am BSTFor those who get the "send" "dont send" error message box when you try to uninstall PAV, it is probably how you have your "user acccounts" set up. Make sure only one is set up as "administrator" otherwise the quick fix will not work for you. Click control panel, user accounts and verify that only the 1st user is set as admin. | 100 Mad Mike, on Jul 7, 2009 3:19:04 pm BSTTo add to the issue for the vista users that are getting the send error, simply right click on the unistall folder and select the "run program as adminstrator", this will allow the unistall to run properly!
MIKE |
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| 83 goldengirl, on Jun 27, 2009 8:40:10 pm BSTI founded the personal antiviral but i could not uninstall help | 129 Delete button, on Jul 20, 2009 7:22:02 pm BSTWhen you click the personal antivirus icon in the left hand side you will see options of what to do with it. Under File and Folder Tasks there is a Delete option. Click it! The message about worms and hacks and trojans will not appear on your comp again! You may need to restart your comp. |
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| 39 rach, on Jun 8, 2009 10:07:16 pm BSTI tried doing it that way through my computer but still wouldnt let me uninstall it would come up with send error report or dont send n thats it!! |
| 46 Xman, on Jun 13, 2009 4:09:38 am BSTYour recommendation worked. Thanks you saved me big time. |
| 61 Julio, on Jun 19, 2009 12:23:41 pm BSTThank you! We were going crazy. Your advice worked!!!! |
| 62 pulling hair, on Jun 19, 2009 2:44:49 pm BST1.Open My computer, choose Disk C;
2.Find C:\Program Files\Common Files\Uninstall\PAV\Uninstall.lnk
3.Run the Uninstall file.
4.Reboot your computer.
once I got to pav/ i didn't have uninstall said empty
what should I do...... please help me |
| 65 muddssar, on Jun 20, 2009 4:42:18 pm BSTThanyou bro. it works .so nice of you.tc |
| 76 alla, on Jun 23, 2009 10:27:32 pm BSTExcellent! it really works with this simple and easy steps, thanks |
| 86 Muddassir, on Jun 30, 2009 4:29:50 am BSTThanks, It worked fom me tooooooooooo................. |
| 106 ANNOYED!, on Jul 10, 2009 7:05:17 pm BSTOmg! i tried doing that and then it said Windows cannot specify the file....... PLEASE HELP ME! it wont let me on myspace, facebook, nothing!!! |
| 111 hsherry, on Jul 12, 2009 7:20:18 pm BSTThanks so much, those instructions worked great. That thing was driving me crazy! |
| 115 losskandl, on Jul 14, 2009 2:48:19 pm BSTThis worked great for me too. If it doesn't let you do it once do it again. Also empty your recycle bin after you reboot. |
| 158 sandi, on Aug 12, 2009 4:28:30 am BSTThanx darling its worked well, thanx once again |
| 162 mrdawson, on Aug 16, 2009 12:21:28 am BSTWell, don't know all of you but just call "microsoft canada" I did and the tech walked me through in minutes and after we got off the phone it only took my pc approx. 2hrs and got rid of the hoax software - much easier with microsoft behind ya...has taught me a valuable lesson. Do NOT panick but MOST of all do NOT buy any software until proper research...LOL they got me this time but the charge will be reversed. but who knows what this will do to my identity info. time will tell, i suppose. |
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| 15 Martyn, on May 10, 2009 9:56:03 am BSTJust wanted to say that your advice worked! I was searching the internet for something/anything that would remove Personal Antivirus and came across this site and your advice. It was easy to do and was gone in seconds! Thanks so much. These scum bags that write this stuff need hanging!!!!!!!!!
MW |
| 18 NLL, on May 21, 2009 1:06:26 am BSTThis work well. Thanks!!! |
| 20 DMM, on May 23, 2009 1:18:54 pm BSTThis removal Program works. |
| 22 Toon, on May 24, 2009 9:29:37 pm BSTSame for me - just got PAV on my PC - nightmare - followed Jessica's simple un-install advice and it appears to have worked - cheers - phew - Toon |
| 25 KMA, on May 26, 2009 12:36:15 am BSTGreat solution to the problem. I got a call from my sister that the PAV just installed itself, I found this site....followed the instructions and BAM!!! problem solved. Thanks so much! great site to check on. |
| 27 buddh, on May 31, 2009 8:04:32 pm BSTI found the file pav and stuff... but there its no program in that file
i cant uninstall, plz help e out this is giving me a headahe
plz and thank you |
| 28 sus, on Jun 1, 2009 12:57:08 am BSTI have the personal antivirus problem as well and tried to get rid of it by using the directions from the customer support note. All was fine until I got to Uninstall...PAV. When I hit Uninstall again it did not do anything. I tried to restore to an earlier date and still no luck. Anyone...please help!
sus |
| 31 Florencemae, on Jun 1, 2009 9:56:19 pm BSTThanks for the instructions & they worked for me. Just had to uninstall in Administrator mode. Hopefully I have seen the back of PAV.
kind regards
andy | 101 jerry, on Jul 7, 2009 11:45:24 pm BSTDude i need help to uninstall the personal antivirus and i need help i trie that disk drive c thing and it didnt work can u help me get rid of it the way you did it plzz!!!! |
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| 45 nat, on Jun 11, 2009 8:23:51 pm BSTFinally someone with the answer, thank god. done what you said an it worked. bloody pav was doing my head in. thank you. |
| 49 GeorgieB, on Jun 14, 2009 4:04:54 pm BSTHi
This is fine apart from the fact there is no uninstall file in my PAV common files folder!! Help!!! |
| 50 einna1828, on Jun 15, 2009 5:06:52 am BSTKB, your advise is the best answer. it worked perfectly well...
thank you... |
| 51 headache, on Jun 15, 2009 5:53:52 am BSTThat worked great thaaaaaaaaaaank you. |
| 71 april, on Jun 23, 2009 1:12:32 pm BSTThanks a lot! It was so easy and very effective.3 |
| 78 talkstoanimals, on Jun 25, 2009 7:38:39 pm BSTI WENT TO C \PROGRAMFILES\UNINTSALL\PAV\UNINSTALL.INK OPENED THE FOLDER CLICKED ON IT HIT ENTER AND IT UNINSTALLED HAVE NO MORE PROBLEMS. THERE IS NO NEED TO DOWNLOAD PROGRAMS THAT YOU GOTTA END UP PAYING FOR AS THEY DIDNT WORK EITHER. |
| 85 Misty, on Jun 29, 2009 6:42:24 pm BSTOMG !
that was so easy, thank you so much for your help. |
| 96 Ryan, on Jul 5, 2009 5:24:24 pm BSTThanks for the great advise, it was the only thing that would work.
I was really worried about this Antivirus.
Thanks again for your help..... |
| 108 Wen, on Jul 11, 2009 4:11:25 pm BSTRunning the uninstall.ink file did not help in my situation because windows complained it could not locate the file. I deleted the entire directory (below) and rebooted and all the problems went away.
C:\Program Files\Common Files\Uninstall\PAV\
I had this problem for weeks and this is the only solution. I had run Ad Ware, Spy Bot, AVG, Symantec, and PC Doctor. Only PC Doctor found the fake Trojan and was able to delete the infection, but the problem kept reappearing each time I used internet explorer. I finally decided to delete the PAV folder entirely and the problem dissappeared. I'm not clear why but I thought I'd share in case someone experienced what I did. |
| 125 ashby , on Jul 19, 2009 4:03:32 am BSTHow did u get ahold of them, and did u get your money back from them? |
| 144 sweetie_usa, on Jul 27, 2009 8:35:52 am BSTThanks a lot. I followed your steps and it worked well. Now I get rip of personal antivirus totally. You are my life saver!!!! Thank you so much!!!!! |
| 145 KV, on Jul 27, 2009 5:46:48 pm BSTThis DID work for us. My son unintentionally downloaded the "Personal Antivirus" pop-up, thinking there was a real threat. I showed him how our own computer's virus-scanning software would have detected it FIRST. Also, nothing was visibly effected. We just got very irritating continous pop-ups and screens (telling us of "serious" threats, that if true, should have disabled our computer somewhat, no?) We re-scanned our files to be sure and then went looking on the web for help. We also found a FREE download on bleepingcomputer.com if the Disk:C removal didn't work. Now I read here that some couldn't get to the Uninstall part, but we were able to, so give it a try. It's gone now from our computer. Good luck! |
| 146 avago7, on Jul 27, 2009 9:40:51 pm BSTThankyou so much
Your advice is the way to go, simple and very affective. |
| 154 Knight, on Aug 5, 2009 8:36:02 am BSTThanks for ur solution i removed that f___ing software from my computer Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! Thanks!!! |
| 156 kaly_123, on Aug 7, 2009 11:22:19 pm BSTKB it actually works it got rid of the malware problems
thank u so much |
| 157 thankfulperson, on Aug 11, 2009 10:11:26 am BSTOMG.
you dont know how thankful I am for this post.
I tried downloading anything to get rid of it and nothing worked for me.
then after finding this and trying it it just worked right away!
I felt so stupid to have gone through all of that trouble when I could have gone on here right away and gotten rid of it quicker.
but thank you VERY much for this.
Note: this may not work for everyone because some people might have a different one. But, I sudgest that everyone at least tries this one.
1.Open My computer, choose Disk C;
2.Find C:\Program Files\Common Files\Uninstall\PAV\Uninstall.lnk
3.Run the Uninstall file.
4.Reboot your computer
Thank you again! | 169 tace, on Aug 31, 2009 3:21:33 pm BSTHow did you uninstall it? i try to run the uninstal but it keeps telling me i can't!!!! |
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| 166 Sparky, on Aug 28, 2009 3:33:02 pm BSTBrilliant, it was driving me nuts and this was so quick and easy. Thanks |
| 177 nara, on Sep 10, 2009 2:23:16 pm BSTDear Jessica Williams
Thank you
I can remove personal antivirus |
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Antivirus software not working and can't download new version