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Outlook opens Word, instead of sending emails

Last answer on Apr 1, 2009 10:08:57 am BST jaybz, on Mar 31, 2009 6:33:30 pm BST 
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Hello,
I'm having a problem with Entourage (XP). I can download emails, but then whenever I try to reply from Entourage, it tells me that there is a problem, won't send, and then tries to recover a fantasy document in Microsoft Word when I close the Entourage doc. Now, I can only send emails from my webmail. I've downloaded all updates from Microsoft, and send in the error message about a dozen times. No luck. Doesn't anyone have any idea how to deal with this?
Many thanks -
Jay

Configuration: Windows XP
mozilla, chrome

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1

 austwiz, on Apr 1, 2009 10:08:57 am BST

Hi,
try to uninstall it and then install again.
use the latest installer if possible, download it from Microsoft.

Reply to austwiz