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Hp slimline wont boot, no video output

Last answer on Nov 13, 2009 10:34:10 am GMT mick69, on Mar 29, 2009 10:36:54 pm BST 
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Hello, I have a hp slimline 3120n that wont boot up. It has an available pci express slot, i know there is an issue with the onboard nvidea video processor but i was wondering if anyone else with this issue has installed a card and managed to bypass the onboard issue? Any info would be appreciated.I can get the onboard to work for a day or so by heating up the video processor with a heat gun but i want a more permanent fix. The unit is still under hp warranty if its not a refurbished unit and if you have a serial for the case, which i dont have.

Mike

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1

guetsa, on Mar 30, 2009 8:24:35 am BST
  • +1

When you start your PC. is there a beep sound.If this is the case then check this out, it may hepl you to determine the source of the problem:
http://en.kioskea.net/faq/sujet 344 how to recognize beep errors

   
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2

mick69, on Apr 24, 2009 6:42:30 am BST

No beeps whatsoever, just to keep everyone informed i got an identical board form the manufacturer zotac form a store in vancouver and it has all the same options as the original, micro itx board and it fits perfectly, just had to mod the power supply cable. here is the link to the site if anyone is interested.

http://www.ncix.com/...

   
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3

Steve Carroll, on Jun 30, 2009 12:26:37 pm BST
  • +1

Hi. I had the same problem last month with a computer and I found it was covered by HP extended warranty so It would be worth giving them a call. Or take a look for the link on the support site.

Hope that helps.

   
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4

HP slimlien, on Aug 8, 2009 4:13:44 pm BST

Hi!

I got the same problem. It is the third time that has been fixed, and it just has the same problem. The HP series slimline have a design problem, and no matter how many times HP replaces the motherboard, it does not seem to work. Just try to get the money back (you are entitle to after 2 times at service).

   
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5

bob islip, on Aug 9, 2009 3:50:40 pm BST
  • +1

Have the same problem. Serviced 2X. Worked for the first 5 startups then no boot/video. What kind of money back policy are you referring to? Do you have details?

   
Reply to bob islip

6

Me, on Oct 3, 2009 10:39:43 pm BST

Thanks for posting your responses. I have had the exact same issue that was mentioned above (wont boot up, but powers up) and I just called HP and even though my computer was out of warranty by 3 months, they did extend the warranty FOR FREE and are sending a box for me to send my computer back to them to have a free motherboard replacement done. I highly recommend that anyone else having this problem to contact HP customer support and state their issue and they should take care of you. I was shocked. Thanks!

   
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7

 AnthonyM, on Nov 13, 2009 10:34:10 am GMT

Thats funny cause i sent my slimeline back 3 or 4 times now and now it messed up again and i called them its out of warranty by 60 days and they said theres nothing they can do, wont replace or repair anything only offer i get a new pc with windows 7 for $289 when the pc is normally $800+. What kind of bull is that im calling them back today! UGH

   
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