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After virus desktop can't connect to internet

Last answer on Sep 19, 2009 9:22:38 am BST Gwenivere, on Mar 27, 2009 10:07:08 pm GMT 
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Hello,

I need some serious computer help. I had a nasty virus/worm/something infect my computer because I forgot to update my anti-virus program. I updated my software and now the virus/worm/whatever is gone. It was the virus that keeps telling you that you have a virus and to download software from a site that it redirects you to, plus it will never let you on to the internet site you want to. Instead, it constantly redirects you. (I don't know if it's important what kind of virus/worm it was but I figured it couldn't hurt to tell you.)

So the virus was gone and everything was peachy-keen, or so I thought. When I tried to go online using IE this message pops up: IE cannot display the webpage. Most Likely causes- you are not connected to the internet, etc... I tried to refresh just in case it was a glitch but that did not help. I thought maybe it was my firewall, but turns on my firewall was not even turned on so that was out too. I checked my internet connections and it said I was connected. Since it was connected, I wanted to see if I could use my laptop. Lo and behold my laptop works fine. That is how I am typing this right now.

My laptop is working on a wireless network. I thought perhaps I need to reset my cable internet, router and computer connections. So one by one I shut them down and powered them back up. Still no progress. I decided to use Winsockfix XP and burned it onto a disc from my laptop and inserted it into my desktop. After it said it fixed the problem I restarted the computer to find that nothing changed. I clicked on Run in my computer and typed "netsh winsock reset" this still did nothing. I did some other simpler things but still no change.

I am about to throw my computer out the window because I can't take it anymore. Please someone help me with this problem.

Configuration: Windows XP
Internet Explorer 7.0

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1

Trying2, on Mar 28, 2009 2:45:58 am GMT

Hello

Download Hijackthis, install it, then run it.

Click on "do a system scan and save a logfile".
Then make a copy/paste of the logfile in your next message.

Don't fix nothing for the moment!

Bye.

   
Reply to Trying2

2

SK, on May 30, 2009 8:31:29 pm BST

<same problem here>

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:35:22 PM, on 5/30/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Creative\Shared Files\CTDevSrv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Logitech\Gaming Software\LWEMon.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\BigfileSearch\BigfileSearch.exe
C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Webroot\Accelerate\accelerate.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Documents and Settings\SCOTT KIM\Creative Media Lite\CTZDetec.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\Copy of HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: BigfileHelper Class - {8d98e3ca-8cbe-40d8-8fb2-738407c87834} - C:\Program Files\BigfileSearch\BigfileSearch.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Start WingMan Profiler] C:\Program Files\Logitech\Gaming Software\LWEMon.exe /noui
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [accelerate] C:\Program Files\Webroot\Accelerate\accelerate.exe /S
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [BigfileSearch] C:\Program Files\BigfileSearch\BigfileSearch.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [ctzdetec.exe] C:\Documents and Settings\SCOTT KIM\Creative Media Lite\CTZDetec.exe
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\Run: [] C:\Documents and Settings\SCOTT KIM\.exe /i (User 'Default user')
O4 - Startup: fqosys32.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: Questionmark to Go Result Uploader.lnk = %APPDATA%\Microsoft\Installer\{5F17F98E-E118-47C2-8F9A-8E630C559CE9}\_63cb6bfc.exe
O4 - Startup: Sid Registration.lnk = F:\ATR1.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.bigfile.co.kr
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: 18D63578-EA2F-4A59-A49A-7F62E6B3DF3E -
O16 - DPF: {00001023-A15C-11D4-97A4-0050BF0FBE67} (NetmarbleStarter23 Class) - http://download.netmarble.com/web/nmstarter/NMStarter23.cab
O16 - DPF: {00001024-A15C-11D4-97A4-0050BF0FBE67} (NetmarbleStarter24 Class) - http://download.netmarble.com/web/nmstarter/NMStarter24.cab
O16 - DPF: {00001025-A15C-11D4-97A4-0050BF0FBE67} (NetmarbleStarter25 Class) - http://download.netmarble.com/web/nmstarter/NMStarter25.cab
O16 - DPF: {03AF249E-119E-4569-838E-167E929EC6DA} (BigFileControl Control) - http://www.bigfile.co.kr/client/BigFile.cab
O16 - DPF: {04E7BADF-F3B9-420D-B82D-8D8CADEFE4F9} (CyImage2Ctl Class) - http://cyimg7.cyworld.com/ImageUpload/CyImageUpload_10217.cab
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15031/CTSUEng.cab
O16 - DPF: {0AE0F5F9-8233-49A4-A3C8-004CE190787B} (BMSpeedCheck Control) -
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {18D63578-EA2F-4A59-A49A-7F62E6B3DF3E} (ImP3 Control) - http://activexdown.paran.com/paranactivex/data/ImP3.cab
O16 - DPF: {1DE9BB01-B121-401D-8877-BCD5ED5B7EE5} (Tpwin Control) - http://www.crezio.com/test/leeyunho/AlwaysOn/AlwaysOn.CAB
O16 - DPF: {27E4B2A9-D554-40DE-B6CD-F11E9B44FBD0} (SimFileControl Control) - http://simfile.chol.com/down/SimFileControl.cab
O16 - DPF: {2A2B6809-46C9-4126-BAFC-B352585BD56E} (Kiwidisk File Share Control 5) - http://www.kiwidisk.com/mmsv/KiwidiskControl.CAB
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {474AD63A-9B7E-40FE-8E4E-7067CC0F8D3D} (IB_OnAir.IBOnAir) - http://ionair.sbs.co.kr/onair/IB_OnAir.CAB
O16 - DPF: {60B33001-5F10-4A94-A7E4-77A3D8F5C78E} (OnAirClient Control) - http://ionair.sbs.co.kr/onair/OnAirClient.cab
O16 - DPF: {7513B187-5954-4C64-ABF4-E652FE899F24} (Wedisk Control) - http://www.wedisk.co.kr/app/WeDisk.cab
O16 - DPF: {7C10BC10-D595-4971-8F85-E139D1E9F8D3} (WingBoxWebCtrl 1.0 For MONO Control) - http://www.wingbox.co.kr/ActiveX/WingBoxWebCtrl10ForMONO.cab
O16 - DPF: {8FA141C5-29D7-4408-A57B-619C463ED7BB} (Cychannel_Club1_10.UserControl1) - http://club.cyworld.com/cychannel_club/Cychannel_Clubmain1_11.CAB
O16 - DPF: {92E82FBB-DA00-41E0-ABFE-95482E21A4F6} (NMTransX Module) - http://download.netmarble.net/NMChatX/NMTransX.cab
O16 - DPF: {938527D1-CDB7-4147-998A-B20FCA5CC976} (Cdmcco Class) - http://cafeimg.hanmail.net/activex/dmcc2.cab?Version=1,0,0,10
O16 - DPF: {93B57FF6-F42B-4AE3-967E-4E43B90354BC} (BX_USiSetup Control) - http://www.usiclub.com/install/BX_USiSetup.cab
O16 - DPF: {9BF607E0-4CC1-4099-9A07-362C9E4FB090} (WStarter Control) - http://live.pdbox.co.kr:8057/WStarter.cab
O16 - DPF: {9CDD57AC-CA86-464C-B920-3228A388CC78} (NaverFileControl Control) - http://file.naver.com/down/NaverFile.cab
O16 - DPF: {9DA9609B-9237-40D3-A66D-24FE73CE3CD0} (IB_SiteSigning.IBSiteSigning) - http://img.sbs.co.kr/vobos/site/IB_SiteSigning.CAB
O16 - DPF: {A1832535-5218-42F9-8959-19E2BCABFABF} (INIwallet50 Control) - http://plugin.inicis.com/wallet50/INIwallet50.cab
O16 - DPF: {A3CD31D4-F3F4-4EFE-98A4-F710539F2014} (WingBoxWebDown Control) - http://www.wingbox.co.kr/WingBoxWebDown.cab
O16 - DPF: {A4508A45-F1C4-40F3-99B4-0CA08AC77E3B} - http://download.netmarble.com/kdefence/kdfense8237.cab
O16 - DPF: {A671DC03-71D0-4CF0-895C-7D4A248FC1F1} (skcbgmset Class) - http://cyimg7.cyworld.nate.com/cymusic/package/skcbgmset.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {AF11AA64-87A5-4146-AF3B-A7BD0F278485} (SBStarter Control) - http://download.soribada.com/down/Soribada/Setup/20061206/SBStart.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DAF99C34-03D0-4A03-BFF4-20FDB7FC1294} (OCPKTH Control) - http://activexdown.paran.com/paranactivex/data/OCPKTH.cab
O16 - DPF: {E78928A6-3D2A-4BF7-A100-F3FBAA351B49} (KvpIspCtlD Control) - https://www.vpay.co.kr/kvpfiles/KVPISPCTLD.cab
O16 - DPF: {E834800C-57E7-485F-A5B0-98DCEA61B7EE} (cocodisk File Share Control 5) - http://www.cocodisk.net/activex/CocodiskControl.CAB
O16 - DPF: {F53E8C5B-347E-4638-89BE-94639E22E21A} (LimeUsa WebControl V4) - http://www.limeusa.com/append/application/LimeusaControl.CAB
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15031/CTPID.cab
O16 - DPF: {F6E361B4-40F3-4C90-8A95-D95E0D8CBCD4} (MultiUpload Control) - http://www.clubbox.co.kr/neo.fld/MultiUpload.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: CT Device Query service (CTDevice_Srv) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTDevSrv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodSrv - Unknown owner - C:\Program Files\iPod\Bin\iPodSrv.exe (file missing)
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: Windows Image Acquisition (WIA) stisvcAudioSrv (stisvcAudioSrv) - Unknown owner - C:\WINDOWS\system32\alga.exe (file missing)
O23 - Service: Automatic Updates (wuauserv) - Unknown owner - C:\WINDOWS\
End of file - 14524 bytes

   
Reply to SK

3

 Bowlesy13, on Sep 19, 2009 9:22:38 am BST

Hi,
had same problem.
Drove me mental.
Try this, I just got it to work.
Since you can access the Internet, download firefox software and burn it onto your computer.

If you already have firefox:
Open up the Internet using firefox and go to Tools, then Options.
Click on Advanced.
Click on Network.
Where it says connections, click on Settings.
It will say either:
No proxy
Auto-detect proxy.
Manual configure proxy.

Mine was set on manual proxy.
So I clicked on the Auto-detect proxy option.
Worked a treat.
I'm back online.

Note: I am not a tech guru, but I was so sick of the Internet not working, that I couldn't possibly have done any more harm. So I hope it works for you too. Because if it doesn't, I have no more ideas.
Cheers
Bowlesy13

   
Reply to Bowlesy13
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