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External hard disk is not working

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sruti - May 25, 2015 at 05:57 AM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - May 25, 2015 at 08:53 AM
Hello Jack,
My passport external hard disk is not detected.
The white light on the hard disk is on
I can feel it is working
But it is not detected by the computer.
Please help me out to work my hard disk without losing the data

thanks and regards
sruti



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Answer 1 / 1
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
May 25, 2015 at 06:00 AM
Hi

Try this:

After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again
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sruti
May 25, 2015 at 06:07 AM
How can i recognize the device
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171 > sruti
May 25, 2015 at 06:12 AM
It will have the drive letter and the name of your HD. If it is not there, you have a physical problem which can not be fixed online.
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sruti > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
May 25, 2015 at 06:14 AM
Yes..it is not showing the drive letter or the name of HD. :(
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171 > sruti
May 25, 2015 at 06:16 AM
Sorry to hear about that. See if a technician can retrieve the data from it.

Good luck
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sruti > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
May 25, 2015 at 06:17 AM
Anyway thank you ambucias for ur support..
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