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Internet Eplorer won't work [Solved/Closed]

vglnn30 1Posts Tuesday May 20, 2008Registration date - Latest answer on Jun 20, 2010 11:42PM
Hello,
Hey everyone I am new to this website hopefully someone out there could help me out with my comp. is Windows XP
my son downloaded some videos in my comp behind my back n the comp caught like a virus, now Interner Explorer won't work at all I unistalled it n installed it n the comp. is still the same. I can't get online at all only with AOL I could get online but I still can't send e-mails, I can't sign in to Yahoo! I can't download Norton antivirus which I just bought n it basically sucks to be online like that the only thing I was able to download was AVG which it said that it clear the virus but he comp is the same.
thanks
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60 answers
Answer
+157
moins plus
Hi there!
I had a similiar problem. Could not get it solved by Acer or AT&T/Yahoo.

First try using Internet Explorer (No Add-ons).
If that doesn't work, open your Explorer browser, go to Tools, Internet Options,Advanced, and Restore Advanced Settings.
If that doesn't work, open your Explorer browser, go to Tools, Internet Options, Advanced, Reset, and Reset.

I did these things, none of it helped me.

But this did!
Try these two things. Make carefull notes in case you want to set things back the way they were before.
1)User Agent String Utility
2)msiserver.reg
Go to Microsoft Help to get these downloads.

Steve653 - Feb 10, 2009 05:45AM
Hi Mike
I had a computer problem where it was all locked up and I was getting desperate. In an attempt to try to correct it I came across your advice and it worked. Thanks a million.
best regards,
Steve
Timmay2000 - Sep 16, 2009 10:37PM
The reset method worked! Thaaaaaaaank you!!!!!
titleist_pro26 - Dec 23, 2009 10:50AM
Perfect, thank you.
Genie - Jan 14, 2010 09:37PM
Thanks Mike it worked! I had the issue happen after I uninstalled annoying norton
Genie - Jan 14, 2010 09:46PM
arrrgghh, it worked for a minute. Now I have to try other methods
Fred - Jan 22, 2010 08:58PM
Thanks for the excellent advice! It worked!
Janne - Jan 26, 2010 02:35PM
I'm sorry that i have to ask here, but what do you mean by
1) user agent string facility and
2) msiserver.reg?

Do I go to Microsoft help (the help function on the menu when I'm in IE?) first - i.e. how do I get the downloads?

Appreciate any help as I've spent hours and hours after running into this problem.
Janne
EricM - Apr 22, 2010 10:40PM
Thank you poster!!!! After 3 hours of cell phone minutes with my ISP, Microsoft, AND Dell,nobody could, or would!, give me this INVALUABLE info! My problem is solved thanks to your 1 minute, free, simple solution! I encourage all of us slaves to the system to follow this posters' lead. Let's take care of each other.....I know I'll finally do my share!!! SLC, UT
Ali - Apr 27, 2010 06:20PM
I say thank you also!! Spent hours..finally got to this site...did the reset, reset thing and it works again!!
JEM - Apr 28, 2010 09:56AM
Thanks! Was going a bit nuts, took your advice and it worked on the 'Reset'.

Much Appreciated!
John
rob - May 1, 2010 10:04PM
Let me just join others in thanking you!
Method - May 3, 2010 02:22PM
Reset worked for me to, THANK YOU!
toad - May 4, 2010 05:57PM
ill try
broncosrule - May 7, 2010 11:44AM
the 2nd worked for me! thanks
bricktop - May 7, 2010 01:22PM
worked for me. nice one!
dividedsky128 - May 12, 2010 01:20PM
second one worked for me. Thanks!
michelle - May 23, 2010 02:36PM
Thanks so much, your info helped a lot!!!
jakkoll - May 29, 2010 08:40PM
i try to download but i need administrative rights, and in my computer, none of my computers have administrative rights due to a virus..Help me please!!
Carrie - Jun 20, 2010 10:35AM
Yay!! Thanks!!
Answer
+114
moins plus
What worked for me is:

I went to:
--> Tools
--> Internet Options
-->Connections
-->Click on LAN SETTINGS
- ->Uncheck where it says use a proxy server for a LAN.....
--> Then check where it says automatically detect settings.
--> Click Okay and you should be set.
--> Restart your IE

okanella - Apr 9, 2010 01:30AM
Completely forgot about this, apparently when i had that 'anti-anti-virus' program on my computer it turned on proxy settings, thanks.
Jay - May 5, 2010 06:35PM
Thank so much. You helped me a lot!!! It did work.
Mishome - May 6, 2010 10:36AM
this worked for me too. thank you
frustrated - May 8, 2010 11:29PM
Thanks so much.
Cajun - May 21, 2010 11:11PM
SWEET! That worked for me! My AOL was working buy internet Explorer didnt...so I did what ya said on the LAN settings! Thanks!
rioding - Jun 2, 2010 11:36AM
thank you sooo much it worked!
jo - Jun 10, 2010 02:38AM
worked for me
jo - Jun 10, 2010 02:39AM
thx!!
debo - Jun 10, 2010 08:48AM
ty dude
kt - Jun 14, 2010 01:06AM
you just saved me so much time thankyouthankyouthankyou!
Recoho - Jun 15, 2010 02:40PM
Thanks a ton, solved my problem!
JAALOVE - Jun 20, 2010 11:42PM
This really helped. Thanx.
Answer
+12
moins plus
Thank you! The reset worked. I've been pounding my head with all types of winsock fixes, virus scans, and safe mode...way to much drama. Wow what a simple fix

Jnana - Mar 7, 2010 08:43PM
Thank you so much for the reset advice. Got on net thank god with firefox which I just downloaded the other week. Had I not, would have been completely sol. Could not even get online at all with IE ... it would not even load excpet the 1 out of 20 tried for a glimmer to make me think i would before disappearing. After 2 1/2 hours on phone with cable company today and more hours researching as well as redowloading it, was at wits end. Could not even get into it through no-add on mode or other ways in run that microsoft website suggested, although luckily I tried one last time in start menu to get onto it and voila .... so could try reset and it worked!!! When i read your advice thought it would be great for someone who could get in, although hit the fluke and got in with your knowledge and am good as new it seems. THANK YOU SOOO MUCH!!!! My world is better thanks to it working again as a result of your advice and my luck of somehow getting in. Have a great day, week, year and life!!!! :)
Answer
+4
moins plus
i tried using IE8 and it was a disaster. my computer froze, i could only get out of "half" of a page, had to use control-alt-delete repeatedly to end programs, and had to re-boot often. when i tried to uninstall IE8, that was a horrible mess. finally, i was able to delete all of it including remnants of IE7. i tried to re-install IE7 and now i cannot use the tools option. sooooooo-i called microsoft and they told me i had 3 options. 1) since i was using an "oem" version of windows xp, i could buy the disc. 2) i could call "dell" and ask them for help. or 3) i could use my credit card and for a fee, microsoft would help me. i said, "i choose option #4! i'm going to mozilla firefox!" and i hung up!

Vista guru - Apr 14, 2009 09:44AM
Yeah I totally agree with you there. IE just sucks. There's so many unecessary add-ons, and the security is just terrible. I jumped ship to firefox when I was 8... Even at such a young age I could see how much better it was. Then I found Opera. Opera is reaaaaaaaalllly fast at loading normal pages, so I use it most of the time. However, firefox just has that lead on processing flash objects etc.

Opera and Firefox works for me.
Last time I visited IE was about 12 years ago...
Bowlerman - Dec 23, 2009 09:52PM
Mark:
Bowlerman here:

Just to tell you I have real problems with Microsoft Internet Explorer 7. Here is what happened. About 3 months ago I had an error message and it said this. Internet Explorer encounted a problem and needs to close. We are sorry for the inconvenience. Tried to fix the problem nothing worked, called up Microsoft to get help they made me stay on the phone for 3 hours. Nothing worked they told me to go to safe mode nothing helped, they also said I should uninstall Internet Explorer 7 and install Internet Explorer 8 nothing helped what happened was my printer icon disappeared had to reinstall the printer and the icon after I reinstalled my printer the icon came back.

I have a sollution install Mozilla Firefox. If people install Mozilla Firefox people will not get the problems. All the problems are with Microsoft Internet Explorer 7 and 8 and all the problems that people are getting are all associated with Microsoft Internet Explorer 7 and 8. In other words when people get problems they are with Microsoft's web browser Internet Explorer.
Answer
+2
moins plus
go download superantispyware
run a scan

then goto prefrences
repair broken isp chain,
restart computer than you should be good

Answer
+2
moins plus
I was on the phone with my internet provider for an hour last night, they couldnt fix it. Tried your suggestion, fixed in two minutes. THANK YOU!

Answer
+2
moins plus
why don't you try system restore?

Answer
+2
moins plus
I had a virus on my computer, and after I had gotten rid of it, by IE 8 wouldn't work either. Luckily, I had firefox. What I did was I went into the tools setting, advanced, and then reset. Works fine now. I just had to reinstall yahoo toolbar.

Answer
+1
moins plus
i have the same problem what can i do to help my problem is
when i go on the internet it work fine but when i have to take it off it take about 10mins to get it off because it says not responding the checking problems then i have to use task mangager to get it off help

sian - Jan 17, 2009 12:23PM
hey i got a laptop about two weeks ago i got bt wireless brodband but the dsl light is only flashing why is that and why wont it connect to my lap top is the a setting thats stopping my wireless to be connected my laptop is a intel system notebook thanks
Answer
+1
moins plus
when I hit internet explorer it comes on and goes off real fast

Dan - May 1, 2010 02:35PM
Same thing happened to my IE 8. It happened when I was just browsing and didn't download anything. I can open IE with no add-ons and browse. Now it's to the point where when opening IE regularly (with Add-ons) it will stay open but will run my CPU at 100% and I have to use the Task Manager to close IE. Then when IE closes the process switches to dumprep.exc and keeps the CPU usage at 100% until I end that process.

I can fully browse with Firefox. No Virus Scan programs seems to detect a virus but I noticed that there is an Internet Explorer file and a Xerox file in my programs file, both of which have all lower case letters in the the file name (internet explorer & xerox) the first letter is not capitalized like all the rest. Also there is no reason for there to be a Xerox file in my programs since I have nothing by xerox. Not sure if this has anything to do with anything just found it funny how those were the only 2 program file without the first letter of each word capitalized.

This PC is using XP as the operating system. All other programs seem to be working fine.

Please help! Thanks!
Answer
+0
moins plus
ok ive read so many bits of USELESS advice lets be honest and tell people the truth..
nobody in there right mind should touch ANTIVIR it will ask you for money every site you use and tell you FALSE info on threats to panic you into buying it!.
you will find every1 whos gotit cant get rid of it and some people claim to no how2..
i followed all the crap advice and it realy WAS crap,,anyway i (a ametuer) not only found out how to get rid of it but found out not to download from ANY site other than microsoft/windows and maybe firefox..
most anti virus stuff is worse than any virus.
ok lets 1st deal with stubern pests like antivir,the main problem is to locate them on your computer and they will fight you every inch of the way to the recycle bin (trust me)
they seem to stop functions that you try to remove them and 1thing that defo wont get rid of antivir is the antivir uninstall tool as most FOOLS claim it does..
fight fire with fire and 1st paralise them..i did this by downloading MICROSOFT SECURITY ESSENSIALS this aloan destroyed or weakend antivir i then sent it to desktop it would not go in bin till day 2 wen it was week enough to get it in followed by its freinds trend micro,norton etc/.i now only ues microsoft products use others at your peril and trial and error seem better than EXPERTS advice..goodluck

Answer
+0
moins plus
Ok, I had the same problem, my computer is running just fine, but when I try to sign on to internet explorer, the computer pauses and does absolutely nothing leaving me on my desktop where I started. I tried going to my control panel, and my computer would not let me enter or view my internet connections. After many hours of reading and playing with my lovely computer here is what worked for me:

Go to start menu, click on control panel, click on add or remove programs, search for the file named "Windows XP Service Pack 3", and remove the file. It will take a while but remove the whole file, reboot your computer and believe it or not you can sign on to the internet. Once you sign on to the internet you should go to Microsoft Updates and Install the High priority updates, reboot, go back to Microsoft Updates and once again Install the High Priority updates the second time this will include the Windows XP Service Pack 3, reinstall it, and be sure to go back to Microsoft Updates a third time, yeah I know this took me hours to do, but I can use my Internet Explorer.

What I think is happening to a lot of us is that when the computer originally went to update Windows XP Service Pack 3, somehow it never fully completed the update; leaving my computer and myself totally confused.

www.update.microsoft.com

Good Luck, I hope this works for a lot of us lost Internet Explorer Users!!!

Hazel - Apr 11, 2010 10:35PM
I tried what you said but when I try to remove the window xp pack 3 it won't let me.. It doesn't give me an option to remove or change..
Answer
-1
moins plus
ok i hav laptop and desktop internet works on laptop but not on desktop this started when i installed a wireless adapter anyone help i have windows xp and ie8 i will try firefoxxxx

Answer
-1
moins plus
there are some websites that cause a virus.I would call yahoo and file a complante

Answer
-1
moins plus
things are much sipler than what people think.If you downloade to many it will give you a virus as well

Answer
-1
moins plus
Well first you have to get your virus fixed then later you can install your interent back then ull get it up and running

Answer
-1
moins plus
Hi, I don't claim to know the answer but I do know what I would try first if I were you. go to this site and do the clean up: http://onecare.live.com/site/en-us/default.htm It is a registry scan. unwanted items in your registry can cause all kinds of problems and can slow your computer down badly. I use this tool often, it is a microsoft site and I tell it to clean up all of the problems it finds.

Answer
-1
moins plus
man i had problems updating things and connecting to the internet using explorer did what the guy said and went to internet options uncheck Lan etc etc. worked!!! thanks. question is why???

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