Shortcut to copy file to desktop

Hello,
I have some users at my business that are running some software that requires me to pull a file from their documents and settings each time they have an error. Can someone help point me at a code that would allow me to place a shortcut on their desktop, so when they experience an error they can just click it and it will copy the file out of their documents and settings on to their desktop. The file must be pulled with in 10 minutes of the error, so this will prevent me from running around all day.

Thanks