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Itunes registry settings missing

Last answer on Feb 1, 2010 4:13:05 am GMT ekb7, on Mar 13, 2009 3:23:28 am GMT 
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Hello,
I downloaded the most recent Itunes onto my inspiron 1525 laptop with windows vista. When I do so shortly after using it a message comes up saying that the registry settings on Itunes is missing. I have tried re-installing Itunes and installing GEAR drivers. Both have worked, but only for a very short amount of time. Each time I do this I then have to delete my lower and upper filters on my computer because the CD/DVD drive won't show up. It just keeps going into this back and forth cycle and I don't know how to fix it. Please help! Thanks!

Configuration: Windows Vista
Internet Explorer 7.0

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1

sweetluv27, on Mar 13, 2009 6:14:01 am GMT

You must uninstall itunes and re-install it again!

Reply to sweetluv27

2

ekb7, on Mar 13, 2009 8:53:29 pm GMT

I have already done that three times now it doesn't work, but thanks for trying.

Reply to ekb7

3

shine, on Mar 20, 2009 7:42:49 pm GMT
  • +10

Here is what I did to fix my problem with itunes registry settings missing and I couldnt burn cds.

. Make sure you have iTunes inslled (and if you uninstalled the GEAR driver reinstall it) Ok now go to the registry (start->run->regedit.exe) and look for "HKEY_LOCAL_MACHINE\SYSTEM\System\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}". Right click in the right section and select "New->Multi-String Value". Name it "UpperFilters". Right click on it and select "Modify" Enter "GEARAspiWDM" 9press enter to move to the next line and click ok) into the "Value Data". Restart and Voila it should be fixed. If not also try to make a "LowerFilters" and leave it blank.

I tried alot of other things but this worked, I have Windows xp
good luck

Reply to shine

4

ekb7, on Mar 21, 2009 8:01:58 pm GMT
  • +1

Thanks for your help...it worked but now my cds/dvds don't show up on my computer at all so I guess I'm still out of luck.

Reply to ekb7

5

Dale, on Mar 29, 2009 11:29:05 am BST
  • +1

This works for Vista as well.
Cheers!

Reply to Dale

6

ego, on Apr 1, 2009 11:35:29 pm BST
  • +5

Thank you it works now i can use itunes to burn cd's again thanks godbless

Reply to ego

9

canuckgirl1968, on Jul 12, 2009 5:13:21 pm BST
  • +1

Thank you very much your instruction were great

Reply to canuckgirl1968

10

welder, on Aug 30, 2009 6:55:04 pm BST

Thanks Shine ,
I think you're a genius. The problem with itunes has been driving me up a wall for about a month.
I must have Googled fifteen different solutions to the problem. None worked. Yours did.
Thank you. Keep up the good work.
Ray Holmes
target133@msn.com

Reply to welder

17

webmatador, on Oct 12, 2009 8:02:48 pm BST

This problem has dogged me for quite awhile and the two step solution (Gear driver download and the registry change) finally fixed it. Thank you!

Reply to webmatador

20

David, on Nov 21, 2009 1:18:43 am GMT

Thanks, shine. You rule. It worked. Funny how neither Apple nor Microsoft could successfully diagnose or fix this problem. Cheers!

Reply to David

21

Jazz_e, on Nov 23, 2009 11:58:03 pm GMT

So I tried that.
Downloaded GEAR.
But as soon as i change the registry files as per instructed, the DVD drive goes missing again.
I had to delete the Úpper' and restart the computer to get my DVD/CD drive back.

Once the DVD/CD drive is back, we're back to the start.

I have Windows Vista though, and you have XP.

Just seems to be one big fat cycle that doesn't fix anything.

Any suggestions?
J

Reply to Jazz_e

23

stickypie, on Dec 14, 2009 9:56:31 pm GMT

THANK YOU..!!

This works for me, I'm using Windows 7 so it seems the fix works for all Windows versions.

Your help is gratefully received.

Reply to stickypie

24

HPRC, on Dec 19, 2009 12:56:41 am GMT

Most people are not in the solution and just type a bunch of techno babble that is just a waste of brain power even APPLE!

Yours was to the point!

I love you Happy Holidays.

Reply to HPRC

27

OneCheekyMonkey, on Jan 1, 2010 1:38:58 pm GMT

Hey, this worked for me as well, and I'm running XP. Thanks so much for posting this!

Reply to OneCheekyMonkey

29

Jack, on Jan 2, 2010 11:31:05 pm GMT

THIS IS THE FIX!!! This corrected my problem when nothing else would. I love you man!

Reply to Jack

30

dani_plus_2, on Jan 7, 2010 2:17:56 am GMT

YOU ARE A GOD! Thank you!

Reply to dani_plus_2

32

dancingpig, on Jan 8, 2010 4:49:41 am GMT

ITunes was working fine on my XP Dell. I couldn't read a data CD in my CDRW/DVD drive, even though same CD could be read and executed from in two other XP machines, a Dell and an HP (it was a software installation CD). Tech Support had me delete the upper and lower filters in the registry, after which iTunes could not burn a disk at all. Tried repairing, then uninstalling and reinstalling Gear drivers, uninstalling and reinstalling iTunes, cleaning out tons of temp files, all kinds of steps. Nothing worked until I tried Shine's fix!! How the heck did you figure this one out?

Reply to dancingpig

35

dwhewlings, on Jan 17, 2010 4:55:31 pm GMT

I have Windows XP. My CD/DVD drive wouldn't read discs, so I got a Dell tech on the line. First thing he did was delete the UpperFilters and LowerFilters entries; I don't know why. Somewhere along the line, iTunes started and gave us the "missing registry settings" error message. In the end he agreed that the drive was kaput and sent me new hardware; he also suggested that I reinstall iTunes to fix the registry. I reinstalled iTunes several times but no luck (thanks a bunch Dell). Found Shine's fix and now all is fine. Thanks!

Reply to dwhewlings

37

frustr8, on Jan 23, 2010 3:53:24 pm GMT

You are the man !!!

thank you sooooooooo much

Reply to frustr8

39

olga, on Jan 24, 2010 11:51:11 pm GMT

I deleted both my upper and lower registries by mistake, how can I reinstall them so I can modify? Thanks!

Reply to olga

7

Kjk1424, on May 27, 2009 12:05:52 am BST

Thankyou so much this worked straight away!

Reply to Kjk1424

8

rajesh, on Jul 11, 2009 9:46:04 am BST

Missing gear driver file

Reply to rajesh

11

jackie, on Aug 31, 2009 2:34:47 am BST

I am having the same exact problem. I have reinstalled the GEAR drive but my problem is not solved, Please, help. How do I pull up the registry?

Reply to jackie

12

Shine, on Aug 31, 2009 12:16:00 pm BST

Type regedit in the search on Vista then click into that program.

I upgraded to Vista since my first post. I opened some old music files and it started saying the same
thing 'no disc burner found" I downloaded the gear driiver and it worked.
I wish they had another program for my ipod -I would get rid of itunes & never miss it
and all the problems

GOd Bless you all
Shine

Reply to Shine

13

qbert, on Aug 31, 2009 9:10:38 pm BST

Had the same problem, downloading the GEAR driver fixed it instantly. I'm guessing that I was a little too careless with my program removal or system cleaning.

Thanks for the help.

Reply to qbert

14

ranger635, on Sep 2, 2009 8:24:25 pm BST

I had the same problem with iTunes and Vista and just fixed it by downloading and installing the GEAR driver at: http://www.gearsoftware.com/support/drivers.php

Reply to ranger635

15

B, on Sep 6, 2009 7:41:05 pm BST
  • +2

NICE!!!! I had same problem, new gear driver install fixed the loss of my cd player. The question, why does itunes 8 remove this from registry? In device mgr (XP) it stated that registry has changed under the cd player and showed a caution. That's not cool.
Shine - your alright, thank you!

Reply to B

16

Jupiter, on Sep 8, 2009 7:02:59 pm BST
  • +1

I was able to fix the problem by updating my Gears drivers here:
http://www.gearsoftware.com/support/drivers.php

Reply to Jupiter

18

TBR, on Nov 8, 2009 7:06:53 pm GMT
  • +1

It worked for me on Windows Media Center
Thank you I have been on the phone with Apple for hours no help told me to call Microsoft they told me to call Apple
Thanks again
TBR

Reply to TBR

19

Alwaysrock, on Nov 12, 2009 3:28:34 pm GMT
  • +1

This was great it worked and was easy. Just go back and put the beginning parenthesis ( ) mark as it may be a bit confusing. Thanks for the excellent help.

Reply to Alwaysrock

22

cwalrus, on Dec 7, 2009 3:55:39 am GMT

Follow the above steps for instealling gear but follow this last step before rebooting your PC. It won't permantly solve your problem as I've had to deal with it more than once, but it will provide the fix to allow itunes to go back to normal. I found this somewhere so it's not not my resolution. I wish I could remember where I found it to give proper credit, but more people should know about this because even after doing all the registry changes and reinstalling GEAR, my itunes would not work until I did this.


• Good news!!!!I have had the same problem as you and have been dealing with it the last 2 days-uninstalling itunes,quicktime and then reinstalling and installing gearproduct download??Anyway to make a long story SHORT:
1. Do a search for a file -GEARAspiWDM.inf in C drive
2. Right click and install
3. Reboot the computer
4. itunes should be working without the error-I hope, it worked for me!!!!!!
good luck, K

Reply to cwalrus

33

kenny47, on Jan 11, 2010 4:25:12 pm GMT

HI.THANKYOU VERY MUCH FOR THIS SOLUTION.IT WORKED LIKE A CHARM.KENNY47

Reply to kenny47

40

Lynneb, on Jan 31, 2010 2:45:10 pm GMT

Thank you so much CWalrus. I've been all day trying to fix this and your solution worked. I did sort this out 3 months ago but recently installed an Epson Scanner which messed up the drivers for cd burning. Now I have to sort that out too!!

Reply to Lynneb

25

krisfitz77, on Dec 27, 2009 7:24:54 am GMT

AWESOME!!!

I have windows 7, installed the new drivers and then used "UpperFilters"

WORKS PERFECT!!!

Thanks Jazz_e!
Kris Fitz

Reply to krisfitz77

26

jonny30bass, on Dec 27, 2009 6:26:03 pm GMT

Thank you soo much! reinstalling itunes is not the solution.

Reply to jonny30bass

31

clueless, on Jan 7, 2010 5:36:52 pm GMT

Hey Guys...I need help. I have this problem but I'm using Windows 7 and can't figure out how to fix it. Please help. Thanks a lot.

Reply to clueless

34

tech, on Jan 12, 2010 8:05:31 pm GMT

Hi guys,
You can fix the issue by follwing the links:-

For Vista and Windows 7- http://support.apple.com/kb/HT2615
For Win 2000 and XP - http://support.apple.com/kb/TS2372

Reply to tech

38

Peter, on Jan 24, 2010 12:40:07 am GMT

Thanks to everyone on this subject and especially to Shine, I now have both my CD burner and a normal iTunes.
It all worked fine in XP but just bought a new computer with Windows 7 Home Premium and first I lost my CD when I installed iTunes and then when a tech where I bought the computer removed the Registry filters I lost a lot of iTunes.

Now following the steps outlined here I have both, thanks to you all again.

(Especially Shine)

Reply to Peter

41

 tsave, on Feb 1, 2010 4:13:05 am GMT

Another success using Shine's fix. Don't know how you knew what to do, but thanks a great deal. Three hours in, I found your post. Ten minutes later . . . done! All is well. Thanks

Reply to tsave