Avira not Installing
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Rozril
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May 27, 2014 at 02:24 PM
techvedic - Jun 10, 2014 at 07:01 AM
techvedic - Jun 10, 2014 at 07:01 AM
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26 responses
Ambucias
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May 27, 2014 at 05:15 PM
May 27, 2014 at 05:15 PM
Hi,
Obviously you have not fully downloaded the entire Avira file before installation.
Downloading Avira from Kioskea is your best bet.
Here is the link:
https://ccm.net/downloads/security-and-maintenance/4559-avira-free-antivirus/
Good luck
Obviously you have not fully downloaded the entire Avira file before installation.
Downloading Avira from Kioskea is your best bet.
Here is the link:
https://ccm.net/downloads/security-and-maintenance/4559-avira-free-antivirus/
Good luck
I downloaded Avira from http://www.avira.com/en/avira-free-antivirus. The only difference that I see between the file that I downloaded from this link and the one provided by you is that the one from Kioskea is in French while the former was in English. The installation problem remains the same. What to do?
Ambucias
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May 28, 2014 at 06:03 AM
May 28, 2014 at 06:03 AM
What is your operating system?
What is your browser?
Do you presently have an antivirus?
How are proceeding to install?
What is your browser?
Do you presently have an antivirus?
How are proceeding to install?
Rozril
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May 29, 2014 at 06:12 AM
May 29, 2014 at 06:12 AM
My OS is Windows 7, 32-bit.
My browser is Google Chrome.
Currently I don't have any antivirus.
I click on the "Free Download" option on https://www.avira.com/en/free-antivirus-windows download the exe file, and run it. On running it I click on "Accept and Install" using admin rights. After a while of running with "Please Wait" and "Processing" being shown, this webpage https://www.avira.com/en/after-install-oe?dlsource=ws opens, along with a window on the lower right corner that looks like the image attached, which after a minute or two, becomes like the second image.
My browser is Google Chrome.
Currently I don't have any antivirus.
I click on the "Free Download" option on https://www.avira.com/en/free-antivirus-windows download the exe file, and run it. On running it I click on "Accept and Install" using admin rights. After a while of running with "Please Wait" and "Processing" being shown, this webpage https://www.avira.com/en/after-install-oe?dlsource=ws opens, along with a window on the lower right corner that looks like the image attached, which after a minute or two, becomes like the second image.
Didn't find the answer you are looking for?
Ask a question
Ambucias
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May 29, 2014 at 06:40 AM
May 29, 2014 at 06:40 AM
Hi again,
Thanks for the clear explanations.
There could be a bug with your Chrome which is not exceptional.
I strongly suggest that you try to download with Firefox v29.
You can get it from here:
https://ccm.net/downloads/internet/4553-mozilla-firefox-for-pc/
Once downloaded with FF, the exe file will be located in "my documents/downloads" double click on the icon and it will install.
Let me know.
Having an antivirus is urgent.
Thanks for the clear explanations.
There could be a bug with your Chrome which is not exceptional.
I strongly suggest that you try to download with Firefox v29.
You can get it from here:
https://ccm.net/downloads/internet/4553-mozilla-firefox-for-pc/
Once downloaded with FF, the exe file will be located in "my documents/downloads" double click on the icon and it will install.
Let me know.
Having an antivirus is urgent.
Rozril
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May 29, 2014 at 10:35 AM
May 29, 2014 at 10:35 AM
Hi Ambucias!
The same problem persists with Firefox as well. I think I'm gonna give up on Avira now and peacefully install Avast.
The same problem persists with Firefox as well. I think I'm gonna give up on Avira now and peacefully install Avast.
Ambucias
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May 29, 2014 at 04:49 PM
May 29, 2014 at 04:49 PM
Hello,
Hold down my friend, you just wait a minute.
If you can fully download and install a simple av such as Avira, I suggest that you go to the bottom of the issue.
You have gone for sometime without an antivirus, hence, you computer may already be infected with a virus preventing Avira's download or installation.
Do you wish help to make a diagnosis of your system for virus detection?
If your answer is yes, please read this link:
https://ccm.net/download/download-23176-zhpdiag
Good luck
Hold down my friend, you just wait a minute.
If you can fully download and install a simple av such as Avira, I suggest that you go to the bottom of the issue.
You have gone for sometime without an antivirus, hence, you computer may already be infected with a virus preventing Avira's download or installation.
Do you wish help to make a diagnosis of your system for virus detection?
If your answer is yes, please read this link:
https://ccm.net/download/download-23176-zhpdiag
Good luck
Rozril
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May 30, 2014 at 12:48 PM
May 30, 2014 at 12:48 PM
Hi Ambucias!
I went to the ZHPDiag link and followed the instructions. Here is the link to my log file: http://speedy.sh/UdJPK/ZHPDiag.txt
I went to the ZHPDiag link and followed the instructions. Here is the link to my log file: http://speedy.sh/UdJPK/ZHPDiag.txt
Ambucias
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May 30, 2014 at 04:33 PM
May 30, 2014 at 04:33 PM
Great,
I will ask 2011N2 (Gabriel) to analyse your report.
Stand by
I will ask 2011N2 (Gabriel) to analyse your report.
Stand by
2011N2
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May 30, 2014 at 05:05 PM
May 30, 2014 at 05:05 PM
Hello,
Download the following Adwcleaner created by Xplode
https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/
Launch it (for Windows 7 and 8, click right to run as administrator)
Click on delete
Post the log C:\Adwcleaner[Sx].txt on this thread.
Gabriel.
Download the following Adwcleaner created by Xplode
https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/
Launch it (for Windows 7 and 8, click right to run as administrator)
Click on delete
Post the log C:\Adwcleaner[Sx].txt on this thread.
Gabriel.
Rozril
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Jun 2, 2014 at 01:16 AM
Jun 2, 2014 at 01:16 AM
Hi!
Sorry for the late reply. My internet connection was down for the last 2 days.
Here's the log: http://speedy.sh/2aB6C/AdwCleaner-R0.txt
In your post you have asked to click on delete. I didn't find any "delete" option. Did you mean "clean"? If so, what all will get deleted by clicking on it?
Sorry for the late reply. My internet connection was down for the last 2 days.
Here's the log: http://speedy.sh/2aB6C/AdwCleaner-R0.txt
In your post you have asked to click on delete. I didn't find any "delete" option. Did you mean "clean"? If so, what all will get deleted by clicking on it?
2011N2
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Jun 2, 2014 at 01:25 AM
Jun 2, 2014 at 01:25 AM
Hello,
Yes sorry, clean on Clean.
Gabriel.
Yes sorry, clean on Clean.
Gabriel.
Rozril
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Jun 2, 2014 at 01:31 AM
Jun 2, 2014 at 01:31 AM
Is it totally safe to "Clean"? I mean, no important files will get deleted, right?
2011N2
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Jun 2, 2014 at 01:34 AM
Jun 2, 2014 at 01:34 AM
No problem, only infections will be removed.
Gabriel.
Gabriel.
Rozril
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Jun 2, 2014 at 02:43 AM
Jun 2, 2014 at 02:43 AM
This is the log after cleaning: http://speedy.sh/CbPBg/AdwCleaner-S0.txt
2011N2
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Jun 2, 2014 at 10:05 AM
Jun 2, 2014 at 10:05 AM
Good. :)
Run again ZHPDiag and host the report.
Gabriel.
Run again ZHPDiag and host the report.
Gabriel.
Rozril
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Jun 2, 2014 at 10:22 AM
Jun 2, 2014 at 10:22 AM
http://speedy.sh/CbmWg/ZHPDiag.txt
2011N2
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Jun 2, 2014 at 10:28 AM
Jun 2, 2014 at 10:28 AM
Can you run it again by clicking on full options please ?
Gabriel.
Gabriel.
Rozril
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Jun 2, 2014 at 11:52 AM
Jun 2, 2014 at 11:52 AM
http://speedy.sh/wfx26/ZHPDiag.txt
2011N2
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Jun 2, 2014 at 01:05 PM
Jun 2, 2014 at 01:05 PM
Do you use the extension Right Inbox for Gmail ?
Gabriel.
Gabriel.
