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WD My Passport not working

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olgadewet Posts 5 Registration date Saturday December 21, 2013 Status Member Last seen December 21, 2013 - Dec 21, 2013 at 07:04 AM
olgadewet Posts 5 Registration date Saturday December 21, 2013 Status Member Last seen December 21, 2013 - Dec 21, 2013 at 08:43 AM
Hello,

I was wondering if somebody could help me.
My WD My Passport ternal hard drive was working perfectly yesterday.
When I plugged it in today, it made the normal usb sound when I plugged it in but it didn't show in my computer.
However, it did show in device manager and it said that the device is working properly but it did not show in disk management.

All drivers are up to date with installations.
Please be so kind as to help.

Many thanks

1 response

Answer 1 / 1
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Dec 21, 2013 at 08:02 AM
Hello,

Try this 1

Click on Start --> Run --> Type cmd and press Enter.

"Command Prompt" will be opened.

set devmgr_show_nonpresent_devices=1 --> Press Enter

start devmgmt.msc --> Press Enter

"Device Manager" window will be opened.

Now in the device manager, click on "View" --> Select "Show hidden devices"

Now expand the nodes "Disk Drives" and "Universal serial bus controller" by

clicking on "+" symbol. If you find any greyed entries --> Right click on it -->

Select "Uninstall".

Restart your PC and connect your external drive.

Good Luck
0
olgadewet Posts 5 Registration date Saturday December 21, 2013 Status Member Last seen December 21, 2013
Dec 21, 2013 at 08:23 AM
Hi! Thanks!
There was no grayed entries and no yellow marks.
Do you have any other idea what could be wrong..

I appreciate you help.
0
olgadewet Posts 5 Registration date Saturday December 21, 2013 Status Member Last seen December 21, 2013
Dec 21, 2013 at 08:25 AM
Just another thing, I have uninstalled and re installed it . still not working.
Somebody copied something onto the hard drive for me and I suspect the might have disconnected it before it was finished.

helpp!! haha
0
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Dec 21, 2013 at 08:26 AM
Hello,
Try this 1
Do you hear any clicking sound from the external hard drive after connecting it to your PC ?
But try connecting it to another PC or use another USB cable.
Good Luck
0
olgadewet Posts 5 Registration date Saturday December 21, 2013 Status Member Last seen December 21, 2013
Dec 21, 2013 at 08:30 AM
Yes, I do hear the sound, also the hard drives light is on.
Have tried another alble and another laptop.

I don't have any idea what to do anymore.
Is there any other way to aess the data without going through my omnouter
0
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Dec 21, 2013 at 08:34 AM
Hello,
If you hear strange clicking sound from the external hard drive then the problem might be with
the hard drive itself. Does it shows the external drive name in device manager or its just showing
as USB Device ?
Let me know the external hard drive complete model number.
Good Luck
0

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