Dell Inspiron 1525 CD/DVD Drive wont open or workClosed

Question

Hi, a couple days ago I upgraded to Windows 8 from windows 7 and the Cd/Dvd drive stopped working and it wont even open. I installed windows 8 from a USB drive so this might have something to do with it. I tried deleting the upperfilters and lowerfilters and it did nothing. I also tried deleting the driver and uninstalling the Cd/dvd drive and it still does not work.  I appreciate all the help I can get, thanks!

Zohaib R · Answer

Hi,

You have mentioned, "Cd/Dvd drive stopped working and it won't even open", do you mean the optical drive is not working in Windows 8? If so, please try the below mentioned steps:

1.	Check if the optical drive is detected BIOS. If the Optical Drive is detected in BIOS, please follow the next step else, follow step 6.
2.	Run Command Prompt as Administrator. Type "cmd" in Windows 8 modern UI and press Ctrl+Shift+Enter.
3.	Type the following and hit Enter
reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001
4.	Reboot the computer.
5.	Verify if the problem still exists. If the problem still exists follow the next steps.
6.	Ensure that the optical drive is enabled in the BIOS.
7.	If Drive still not detected, Load BIOS defaults.
8.	Re-seat the Optical Drive and check. Check the service manual for steps on how to re-seat the Optical Drive.  Click here to view/download the Service Manual for Inspiron 1525.
9.	If still not detected, the problem is with the Optical Drive and needs to be replaced.

If your question is about the optical drive not ejecting, please follow the below mentioned steps:

1.	Attempt to manually eject by pressing the eject button in the System Setup (BIOS) after resetting BIOS defaults.
2.	Use the "Emergency Eject Option" to open the tray on the CD Drive. Insert a paper clip in the hole next to the eject button on the optical drive.
3.	Re-seat the Optical Drive and check if you can eject. 
4.	If still not ejecting, the problem is with the Optical Drive and needs to be replaced.

Do reply with results.
 
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6

cowboys18078 · Answer

Sorry it took so long and thanks for your reply although nothing worked and I find it hard to believe that I need to replace the optical drive. It only stopped working the second after I installed windows 8 through the usb drive. I went to Dell's website and ran a diagnostic test on the optical drive. It passed the first 4 tests but then failed for the Spindle and Tray Out tests. I then had to cancel almost every single test because it wanted me to put a disc in to read it. When it got the Read & Write tests for CD and DVD it said device busy, I don't know if that helps come up with a solution.

Zohaib R · Answer

Hi,

Try running Dell 32-bit diagnostics on the Optical Drive and reply with the test results. If the test returns any error codes, please add the exact text of the error code in the reply. Click here to find steps on how to run Dell 32-bit Diagnostics. 
 
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6

cowboys18078 · Answer

It came back with an Error Code of 0147 and MSG Error Code 2000-0147.

Zohaib R · Answer

Hi,

Error code "2000-0147" indicates Optical drive error. Try the below mentioned resolution:

1.	Re-seat the Optical Drive. Refer to the service manual for steps on how to replace the Optical Drive.
2.	Re-run the Pre-boot System Assessment (Diagnostics) if the PSA's now passes, the issue is resolved. If a different error code occurs, reply with that error code.
3.	Swap the Optical Drive with a known-good optical drive, if one is available. If the known-good drive works properly, the problem is with the optical drive. If the known-good drive fails, the issue is with the Motherboard.

If you have already performed the above steps, proceed with the replacement of parts.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6

Dell Inspiron 1525 CD/DVD Drive wont open or work

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