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Outlook 03 not showing graphics

meenupa, on Monday 12 May 2008 à 11:28:31
Hello,


Recently Outlook is showing a red "x" in place of my signature files and screenshots. It is happening to several of us in my dept. I have seen this reported problem on the net but no solution yet. My security options are not set to block. BUT if I hit reply then the graphics show up??? This started happening about 3 1/2 weeks ago and is driving us insane. Any ideas?
Configuration: Windows XP
Internet Explorer 6.0
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Nafisia, on Monday 12 May 2008 à 14:09:13
Hello


I see - it's a thread started by some user with feedback from other users and none from the M$ forum moderators themself that would have suggested it is a M$-sanctioned fix. It's your call but first backup the entire registry using ERUNT before you do it to play safe. Get ERUNT from this link ...

http://www.larshederer.homepage.t-o...
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strange, on Friday 22 August 2008 à 14:09:46
It is driving me crazy as well - started about the same time, I have tried many "fixes" that Microsoft had posted - nothing has worked!

Forwarding does not seem to work - security settings ...didn't work, changing from html to rtf didn't help. Making Microsoft as my word editor - slows things down, but may help!

ps
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reneetaylor, on Wednesday 3 September 2008 à 23:18:12
Try this, it worked for me...

It has to do with the Outlook Temporary Items folder. Close Outlook before preceding to the steps below.

1. Locate the Outlook Temporary Items folder by opening the Registry and finding HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Sec­urity. Double click on the OutlookSecureTempFolder key.
2. Right click the Value Data field and select Copy. It should be in the form of %USERPROFILE%\Local Settings\Temporary Internet Files\OLK6 where OLK6 is some randomly generated string that always starts with OLK.
3. Open Windows Explorer, paste in the Address field and press Enter (or select GO). You will be navigated to this folder.
4. Select All the files in this folder and Delete.
5. Launch Outlook. The images should now appear in the Email.

Hope that helps.
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Lev, on Monday 6 October 2008 à 06:48:26
Hi Renee,

Wanted to let you know that the steps you provided worked like a Charm !!! A BIG THANK YOU.

Regards,

Levlin
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reneetaylor, on Monday 6 October 2008 à 10:44:34
I got if from anther blogger, so please pass it on!!!
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cc, on Saturday 1 November 2008 à 15:58:41
Your solutions worked for me. Vista pc + Microsoft Outlook 2003.
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Rene, on Thursday 6 November 2008 à 11:16:35
Hi Rene

Thanks, this worked for me as well!

Regards

Rene (My name is also Rene)
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Chris2258, on Friday 7 November 2008 à 16:38:00
This is great I have used it several times to fix the Red X. Cant find this on MS site
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Lisa Lisa, on Wednesday 12 November 2008 à 13:58:14
Oh my goodness, Renee Taylor, you ROCK! Thank you! Problem solved!
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Summer, on Friday 14 November 2008 à 15:27:03
Hi Renee -
I think this is the solution for me too. But, I don't have access to RegEdit on my work computer and the IT guy won't help me experiment.
Is there any other way to find the folder where the files are stored?
I tried deleting the .jpg out of my regular Temp Internet Files folder but it didn't work and I don't see a subfolder OLK6.
Any thoughts?
Thanks very mucu in advance!
Summer
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anon helper, on Monday 17 November 2008 à 14:55:28
open Notepad, paste the code below into the file and save it with a .vbs file extension, e.g. test.vbs, double click on the file to run it and get the folder path.


Set Sh = CreateObject("WScript.Shell")
key = "HKEY_CURRENT_USER\"
fld = ""
found = false
for i=9 to 19
k = key & "Software\Microsoft\Office\" & i & ".0\Outlook\Security\OutlookSecureTempFolder"
on error resume next
fld = Sh.RegRead(k)
if Err.Number <> -2147024894 then
found = true
exit for
end if
on error goto 0
next

if found then
wscript.echo fld
else
wscript.echo "The Outlook Temporary Folder was not found. Contact the IT helpdesk for assistance"
end if

set sh = nothing
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Summer, on Tuesday 18 November 2008 à 01:01:54
Nice script - it worked perfectly. I deleted all of the files in that folder and VOILA - images in the emails are back.
Thanks very much!!!
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Anand, on Monday 8 September 2008 à 11:53:21
Thanks Renee Taylor. It worked for me.
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Sujath, on Monday 15 September 2008 à 08:31:13
I need to disable Outlook Security Setting. How do I do that
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calogero, on Wednesday 17 September 2008 à 09:23:25
Thanks guys for the help. This registry is the point:

outlook stores the embedded images in "images x(yy).jpg" files in the directory specified in "HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
".
yy is incremented each time a new mail with embedded images is opened.
Once yy=99 outlook stops displaying embedded images.

Solution: delete all the image*jpg in the specified directory at boot time
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Outlook User, on Thursday 16 October 2008 à 19:41:22
Hey,

Too good. It Worked for me. Thank you so much.
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Hevï Guy, on Wednesday 22 October 2008 à 16:18:37
This was driving me insane too! In spite of the great advice above, nothing worked for me. Here's how I got it to finally work in Outlook 2002:

Start a new message which includes your intended signature. Before you start to spit vitriole, disregard the fact that the graphic isn't there. Simply right-click the nasty "x", choose "properties" and then navigate to the location of the graphic. Select it and viola: it should appear.

Now wait a minute, we're not finished just yet (it would be a real pain to have to repeat the above for every message which you send out, wouldn't it?!). Before entering anything else into the body of this message, highlight and copy everything; the text as well as the graphic.

Go back to Tools, Options, Mail Format, Signatures..., and select New. The next part is important: Start with a blank signature! Then, hit CTL V to paste your earlier selection. Save it and, Bob's your uncle! At least he was when I did this. Try it for yourself...
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PhilBuilt, on Tuesday 28 October 2008 à 03:14:09
Works very nicely thanks, philbuilt
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chrispedersen, on Friday 24 October 2008 à 20:08:56
Interesting problem.
Gifs, tifs etc not showing up in one user's email sig.

I've tried deleting the outlook temp folders. No luck.

Interestingly, if I click on the image, go to properties, and simply reselct the same image file, it will display ok. However, copying the whole signature into a new sig file did not work.
Im guessing that at other occasions microsoft is losing the path to the image.
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MetalRush, on Thursday 6 November 2008 à 09:59:48
That same problem occurs here @ the office every now and then.
Here is what I do:
- open Outlook Options and go to the signature section (under Mail Format),
- edit the existing signature (the one which lost the graphic),
( here the graphic is gone as well and a nice red cross has taken over )
- select the graphic,
- DELETE it,
- right mouse click,
- Choose 'Insert Image' (ofcourse you need the graphic somewhere locally),
- click on the desired picture/graphic
- *pronto*, there it is (again)
- untill the next, misterious, disappearance...

I have to do this exact same exersize every a new signature is created (so first do as described @ #11 and next follow these instructions).
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garyjyao, on Friday 7 November 2008 à 04:16:45
Thanks Reneetaylor
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Jo, on Thursday 13 November 2008 à 06:06:51
thank you, Renee ! it works!

thanks for sharing - Jo
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Darlene, on Thursday 13 November 2008 à 13:54:43
Does this also work for Outlook Express or only Outlook?
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 backlash, on Thursday 20 November 2008 à 06:03:12
You are a genius or either Microsoft are a bunch of IDIOTS!! Thank you so freakin much because i have tried everything.
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