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Firefox and IE Destroyed after virus. Help :(

Last answer on Oct 25, 2009 7:24:04 am GMT Dusty K, on Feb 13, 2009 1:41:51 pm GMT 
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Hello everyone, so let me explain how this happened, I got home from work one day and the g/f had accidentally downloaded a trio of trojan worms - Between a combination of msconfig, safe mode, and AVG i was successfully able to nullify the virus, it doesn't run anymore - This i am very confident of.

The problem is that Mozilla Firefox and Internet Explorer don't really function anymore, or i don't trust them enough to use them anymore. The problem is difficult to describe, but random elements of certain pages refuse to load. Sometimes entire pages do not load. Any sort've Flash interface seems to not function. It could be javascript also. Running Firefox in safe mode does nothing.

I figured a picture might help describe the problem more accurately, currently one of the most busted sites is Penny Arcade. Firefox and Internet Explorer both make the website look like this:

http://kwix.shackspace.com/firefoxbroke.JPG

I also happen to have Google Chrome installed - and the strange thing is that Chrome works like a charm and was obviously unaffected by these viruses. What i want to know is there anyway of repairing my Firefox and IE back to a stable running condition? I mean - i could just use Chrome now, but i'd rather use the browser i enjoy using. I've already tried reinstalling both of these applications with 0 effect. Could this be caused by some sort've registry edit? Perhaps there is something else i can do to help discover exactly what is wrong with them? Any info you guys can give me on what i might be able to do to fix these two applications would be huge. Thanks. I know that it might not be either of them, there are tons of mini apps that get installed as you browse - things like javascript and flash and i worry that perhaps one of them is busted now, but if thats true then why does Chrome work?

Again - any help would be huge. Thanks guys.

Configuration: Windows XP Pro~
Firefox/IE~ Both updated to the latest as of 2/13/09

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1

lucas231, on Feb 14, 2009 7:43:25 am GMT

Hi,
try this link to get information about complete uninstallation of firefox:
http://support.mozilla.com/en-US/kb/Uninstalling+Firefox
try the same with the IE.

Reply to lucas231

2

Dusty K, on Feb 14, 2009 2:34:04 pm GMT
  • +2

Tried to do a 'full' uninstall of both of them - but the problems still exist. Pages only half load or don't load at all and occassionally i get pushed to a different site.

Reply to Dusty K

3

Ponteley, on Feb 23, 2009 3:43:23 pm GMT
  • +1

Check you DNS servers in TCP/IP settings.
Sounds like DNS hijack.
Make sure it's AUTO if DHCP or correct ones if static.

Reply to Ponteley

4

Shellipe, on Apr 27, 2009 6:56:58 pm BST
  • +3

I have had the same problem many times. I was able to remove the virus but repairing the damage, e.g., IE or Firefox will not open. I tried a host of things, namely, resetting IE but what I found today was that I went to the C:\Program Files\Internet Explorer\Connection Wizard\Run inetwiz.exe\select Connect Using LAN if you are on a Local Area Network, Check Auto Discovery of proxy server, uncheck manual proxy server if checked. Skip setting of email (optional). Hope this helps although you have connectivity, I had none.

Reply to Shellipe

5

chigyuy, on May 1, 2009 3:01:03 pm BST
  • +1

I was infected with some trojan yesterday, the result was all three browsers were hijacked whereby search results when clicked on were re-directed to something like this server: xsweetbear.com or something like that, then it took me to a health or insurance website. Ran antimalware/malbytes. It found a few things but did not fix the problem. I ran some more antihijack and antivirus programs off download.com, again they found things but none solved the problem. SUPER antispyware ran for 30 minutes and found 60 items, that seemed to rid the trojans but result was a new problem, similar as above: No conncection on IE or Mozilla, BUT Chrome was fine.

Found this thread this morning, ran "Shellipe's" suggestion and sure enough manual proxy was checked. Unchecked it and voila, IE is up!!! Looks like as a parting gift maybe the trojan changes that setting or maybe it is default, who knows. Had to uninstall and reinstall Firefox, and now that is rocking too. I am going to stick w/ Mozilla going forward, IE blows.

Hope this helps anyone, these forums are phenomenal, thank you. Saved me a trip to the (shiver) geek squad! Death to the trojan maker douches.

Reply to chigyuy

7

Bennett, on May 3, 2009 2:47:42 pm BST
  • +3

I just finished cleaning out a nasty trojan virus and had to use multiple cleaners to get rid of it. Malwarebytes Anti-malware seemed to do the best job of identifying and getting rid of it. I also used Panda Cloud Anti Sypware and it did a pretty good job of identifying other files.

The problem was once I had cleaned up the virus, my Chrome browser no longer worked and gave me 404 errors for every page. The funny thing was that firefox and flock worked with no problems. I was really bummed because I prefer using Chrome because I find it to be faster than the others. After reading this forum I went to Options in the Chrome browser clicked on Under The Hood tab, from there I clicked on Change Proxy Settings, then I clicked on Lan Settings, I unchecked Use a Proxy Server and checked Automatically Detect Settings.

Works like a champ now. I hope this helps anyone else having a problem and thank you to everyone who previously posted the solution here.

Reply to Bennett

12

John3993, on May 21, 2009 12:53:20 pm BST

Thanks Very Much Shellipe! You Fixed My Problem Very Much Apreciated .

Reply to John3993

25

Pete8282, on Jun 18, 2009 4:47:15 pm BST

You're solution worked for me, thank you sooo much!

In order to get my intranet site back for one computer, I closed IE, I used that wizard, and unchecked all the options, and finished the wizard.

Then when I went back into IE, the proxy setting autopopulated and now he can get on the intranet!

It took me 2 weeks to find out that a proxy error was causing one users Intranet not to connect.

Reply to Pete8282

34

MYR, on Jul 11, 2009 2:49:08 pm BST

Shellipe,

I have the same problem. (removed trojan successfully using a combination of Syware Doctor and CCleaner but IE7 and Firefox hang Google Chrome works fine). One of the first things I checked was the Proxy settings and they are set to auto already. I also tried running the inetwiz wizard and the settings already coincide with automatically discover proxy settings.

Any other ideas????

Thanks in advance

Reply to MYR

44

Cathy, on Sep 9, 2009 2:44:23 pm BST

But how did you get the internet to work.?? The compute just freezes when that Trojan virus warning comes up on my screen.

Thank you for your assistance

Reply to Cathy

40

RamRod, on Aug 28, 2009 11:12:56 pm BST

I have been fighting this stupid Windows Antivirus Pro all day! I ran mbam-setup from Malwarebytes, counterspy, AVG, and SmitFraudFix. I used thier automatic process and followed about three manual processes of going into the registry and so on.

It seemed as if, and I have my fingers crossed, I have eliminated all the strings of this little #!@$. However, I still could not launch IE. All my troubleshooting was completed using a second computer and then sharing the different virus/spyware sofware over the local network to the cripled computer.

I was just about to try reloading my MS Win XP MCE when I said let me try surfing for a solution one more time. Thank God I came across Shellip's words of wisdom.

It seems as though it was just unchecking that manual box that alloud connection.

Thank you, thank you, thank you!

Reply to RamRod

49

 bill, on Oct 25, 2009 7:24:04 am GMT
Reply to bill

6

Shellipe, on May 1, 2009 4:35:55 pm BST
  • +2

This was my first posting. I'm excited that your happy!! I also ran SuperAntiSpyware and Malware Bytes then adaware to double check. Adaware came up clean. I then ran Security Task Manager to help identify potential threats. Also important to check and disable any unnecessary Add ons (IE/tools/manage add ons).

Reply to Shellipe

47

superz, on Sep 23, 2009 9:01:18 pm BST

Thanks for the effort! BUT I cannot get IE (or Firefox) to do any thing !!!
I tried the safemode AVG ... But nothing happens! It does update but nothing else!?
I have tried to remove AVG but there is an error says it wont!
Firefox is supposedly the latest!?

I will try a 'stronger' virus catcher and let you know! Any words of wisdom?
THX: Super Z (and I don't feel so super right now!!!)

Reply to superz

8

KeanuR, on May 4, 2009 6:27:51 am BST

Thank you soooo much Shellipe!! I searched for hours to solve this issue and you were the only one to submit something that worked. My computer had many viruses and spyware on it, after cleaning those off I could not get online on IE. I tried EVERYTHING on other blogs/boards (including many TCP/IP fix software tools) and nothing would work. I even tried mannually reseting my TCI/IP and Winsock in CMD prompt. Once I cleaned off the DL32.exe virus I could not get back online..

Computer is clean now and finally back online..

Thanks again!

Reply to KeanuR

9

Dima, on May 4, 2009 11:44:46 pm BST

I'm having the very same problem, but I'm running Windows Vista. And there doesn't seem to be a Connection Wizard subsection in the Internet Explorer folder. Any chance there is a different way to reset the proxy settings? Or maybe I have to do something completely different?

Thanks in advance for the help.

Reply to Dima

10

Shellipe, on May 5, 2009 5:20:28 pm BST
  • +19

Open IE and go to Tools/Internet Options/Connections/LAN Settings. I haven't had to do it this way but I'll assume they are the same. Hope it helps.

Reply to Shellipe

11

MSS, on May 15, 2009 6:19:30 am BST
  • +2

Yo Shellipe! U Rock!!! I usually do not leave msgs on blogs. But you forced me to it dude... I had the System Security 2009 malware on my system. Took hours to remove it only to find that my browers (IE and Safari) did not work. Your fix has restored my IE brower... Will look for a similar solution for Safari.

Once again thanks a ton!!!

Reply to MSS

13

Shellipe, on May 21, 2009 2:13:58 pm BST
  • +1

I am so glad that I could help! Of course, I had two hands full of hair by the time I finally figured it out.

Reply to Shellipe

14

pannette, on May 21, 2009 3:16:03 pm BST

Shellipe, you are amazing! I also lost IE after removing a trojan virus. I am not very computer savy and your advice worked. I am so happy, thank you!

Reply to pannette

15

Merk, on May 28, 2009 5:16:13 pm BST

Thank you so much Shellipe and everyone here that posted their problems/solutions. I have had the same issues that everyone else here seems to have had or are having (due to viruses) and spent the past week trying to get our work laptop back online and running smooth.

Thankfully enough the laptop is now finally running firefox/chrome/IE again.

Again many thanks to you all

Cheers

Merk

Reply to Merk

16

Please Help, on May 31, 2009 4:37:22 pm BST

How do i do it on windows vista? my internet explorer and mozilla both do not open unless i put the computer in safe mode. I tries doing the LAN setting in safe mode but it does not work unless im doing it wrong. When i try to install certain programs in normal mode the computer just just turns off and restarts and goes to the screen where i can put it into to safe mode. Help

Reply to Please Help

18

Shellipe, on May 31, 2009 9:58:32 pm BST
  • +1

For Windows Vista open IE/Tools/Internet Options/Connections/Lan Settings/Automatically Detect/Uncheck User Proxy Server

Reply to Shellipe

21

dubaku, on Jun 14, 2009 8:29:43 pm BST
  • +1

Thanks a million, i gave my laptop to this TURD and now it works thanks to ur advice..now i am back on track...

Reply to dubaku

22

Shellipe, on Jun 17, 2009 3:36:57 pm BST

LOL. Too Funny.

Reply to Shellipe

23

Shellipe, on Jun 17, 2009 3:36:59 pm BST

LOL. Too Funny.

Reply to Shellipe

39

Hydrophis, on Aug 14, 2009 6:15:52 am BST

I have a similar issue, I run vista and IE works fine but Firefox displays nothing but a blank page and Google Chrome says that the Webpage is unavailable, I've run CCcleaner and ESET and they both resolved issues but none of which helped with this problem, its been this way a while and I really want help..so THX in advance!

Reply to Hydrophis

17

Please Help, on May 31, 2009 4:41:48 pm BST

And i also used malware which got rid of the virus files i think but it hasnt sorted the fact that i can't open the browsers and that the computers restarts when i try to install certain programs

Reply to Please Help

19

Spence, on Jun 1, 2009 8:48:39 pm BST

O MY GOODNESSS!!!
Thank you so much for your help Shellipe! I was also running vista have been pulling my hair out for weeks trying to fix my IE. I was just about to give up and shell out hundreds to get someone to come fix it for me.

Thanks again!

Reply to Spence

20

derekdsl, on Jun 2, 2009 1:13:18 pm BST

Didn't work for me!! I have IE and Vista,checked all the settings and they are as they should be,but still cannot connect through IE. Firefox works fine though?? Can anyone help? It's driving me MAD!!

Reply to derekdsl

24

Shellipe, on Jun 17, 2009 3:59:26 pm BST

It is possible that you did not removed all of the virus. Run Superantispyware, Malwarebytes and then Security Task Manager. Also your router may have configuration issues. Check with your IE provider after rerunning the removal tools. Check IE's tools/manage addons. Anything look unfamiliar, especially with a long series of numbers, disable it. It will ask if it is actually needed by a program. Go to registry, and check the run and run once under Local machine/software/microsoft/windows/current version (double click)/Run. Check the Run Hive for any unusual software (google it if you are not sure) and the run once hive for the same. Always back up registry first. Check the automatically detect settings again and make sure everything else is unchecked. In IE Tools/Internet Options/browsing history/settings/View Objects check for any unfamilair objects/ google them remove if found to be a potential threat. Security Task Manager is pretty good in identifying potential threats. Delete temporary internet files and clean all Temp folders (do a search). If I think of anything else, I will post. Good Luck..also, I have found that certain HP model laptops (If this applies) have a recall based on a hardware issue that prevents the computer from detecting wireless. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us. Ping the loopback address to make sure your wireless device is working properly 127.0.0.1.

Reply to Shellipe

26

Ty, on Jun 22, 2009 10:09:34 pm BST

Hey Shellipe, I did exactly like you said: Go to program files, went under internet explorer, opened connection wizard then hit inetwiz. The window popped up and the black dot was on,"connect using my phone line," so i changed it to "connect using LAN," which i do use, and i hit next. However, it said " You must manually set up your own TCP/IP Protocols, dial up networking connection, modem, ISDN line, or other device you must use to dial out from your computer." I dont know what to do. Any Ideas? By the way I had the same problem as everyone else, got a virus, destroyed it all but not one page will load up for firefox and internet explorer. Thanks for the help.

Reply to Ty

27

Shellpe, on Jun 23, 2009 5:31:52 pm BST

Hi Ty,

Without looking at your computer, lets try to check all areas where you would set up dial up or internet. Typically the next screen after Inetwiz and LAN Settings should take you to the manual or proxy screen. Lets look in tools, IE properties, connections and make sure "never dial a connection is checked". Then go to Lan Settings tab and check for automatically detect settings and remove all other checkmarks. I will continue to examine. If you could send me a screen shot of the "You must manually set up your TCPIP..." I may be able to better assist you. Thanks. Also check the intenet options connections and setup radio button at the top, and run throught set up internet connections to make sure all is selected correctly based in your network setup.

Reply to Shellpe

29

Shellpe, on Jun 23, 2009 8:19:54 pm BST

After reading some more, is there a way you can next out of that screen without any configuration. Your TCPIP should be DHCP enabled, (i'm assuming you have a home or office network) no settings necessary. Make sure you do not have a static IP address by going to Network/properties/scroll down to TCPIP and go to properties. It should read "Obtain the IP Address Automatically". Click on advanced and it should say "DHCP Enabled".

Reply to Shellpe

28

Shellpe, on Jun 23, 2009 8:19:01 pm BST

After reading some more, is there a way you can next out of that screen without any configuration. Your TCPIP should be DHCP enabled, (i'm assuming you have a home or office network) no settings necessary. Make sure you do not have a static IP address by going to Network/properties/scroll down to TCPIP and go to properties. It should read "Obtain the IP Address Automatically". Click on advanced and it should say "DHCP Enabled".

Reply to Shellpe

30

Ty, on Jun 24, 2009 12:39:37 pm BST

Thanks for the help. My Uncle who is a computer repair guy, said that I need a new Ethernet PCI Card to get it back up and running. I dont know if it will do the trick but if it dosent im gonna come back here and ask you again. haha. Thanks

Reply to Ty

31

Shellpe, on Jun 24, 2009 1:04:00 pm BST

Okay, however pinging the loopback ip address 127.0.0.1 will tell you if you ethernet card is sending and receiving packets. If you receive a reply, the card is working.

Reply to Shellpe

32

Ty, on Jun 24, 2009 8:10:49 pm BST

How do i ping the loopback ip address?

Reply to Ty

37

Troy, on Jul 15, 2009 2:00:36 am BST

I'm having a problem but i think it may be a bit more serious. I downloaded a torrent the other day for a music video, WMP came up and said I didnt have the correct codec. Click here to download the correct codec, Me being an Idiot and trusting this for some reason I dont know. Seconds after it installed, Adobe Acrobat, Internet Explorer, and also Mozilla Firefox all stopped working, and could not even re-open a blank page. AIM, and Google Chrome still work. I shortly after this realized i must have some sort of Virus, So i tried to Download AVG, and it wont let me install, so i tried Avira, and Avira worked, but superspyware, hijacker, none of that will install(i think the virus wont let them) Avira found a ton of malware on my computer and QT's it. the 3 trojan virus names were, the TR/Downloader.gen, and the other was TR/MyDNS.ND both were confirmed as a type of trojan, but these virus's are still affecting my computer. It seems to be some strange type of Add, i dont see any webpages, but i hear adds at times, out of nowhere over my speakers.

I tried to boot in safe mode, and find the affected files but im not sure if I found the exact ones. the one im worried about is the DNS one. the file name was under windows\temp\and its actual name is 8 numbers .tmp

please help!
-Troy

Reply to Troy

45

Shellipe, on Sep 9, 2009 8:57:29 pm BST
  • +1

Please see post #25. Gotta start housecleaning the whole computer. Please use all steps to clean and then run virus sw again. Also look for any folder names that may look unfamiliar (google them). The first thing you probably want to do is to go to msconfig and uncheck any programs from starting that you may not be familiar with. Look at the command column and it will give you the name of the software e.g., c:\program files\symantec\... or c:\program files\google.... but if you see something wierd for example
c:\program files\!*^%^&$ just to be fecetious, you probably want to uncheck it to prevent it from starting. The more virus you turn off, the more you will be able to clean.

Reply to Shellipe

38

tayo, on Jul 18, 2009 7:24:52 am BST

Em ma laptop went pro per dogy i added this system security thing and wennt bust it proper annoing cause msn microsoft and all dont work but internet does

Reply to tayo