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Firefox and IE Destroyed after virus. Help :( [Solved/Closed]

Dusty K 2Posts Thursday February 12, 2009Registration date - Latest answer on May 18, 2013 12:26AM

Hello everyone, so let me explain how this happened, I got home from work one day and the g/f had accidentally downloaded a trio of trojan worms - Between a combination of msconfig, safe mode, and AVG i was successfully able to nullify the virus, it doesn't run anymore - This i am very confident of.
The problem is that Mozilla Firefox and Internet Explorer don't really function anymore, or i don't trust them enough to use them anymore. The problem is difficult to describe, but random elements of certain pages refuse to load. Sometimes entire pages do not load. Any sort've Flash interface seems to not function. It could be javascript also. Running Firefox in safe mode does nothing.
I figured a picture might help describe the problem more accurately, currently one of the most busted sites is Penny Arcade. Firefox and Internet Explorer both make the website look like this:
http://kwix.shackspace.com/firefoxbroke.JPG
I also happen to have Google Chrome installed - and the strange thing is that Chrome works like a charm and was obviously unaffected by these viruses. What i want to know is there anyway of repairing my Firefox and IE back to a stable running condition? I mean - i could just use Chrome now, but i'd rather use the browser i enjoy using. I've already tried reinstalling both of these applications with 0 effect. Could this be caused by some sort've registry edit? Perhaps there is something else i can do to help discover exactly what is wrong with them? Any info you guys can give me on what i might be able to do to fix these two applications would be huge. Thanks. I know that it might not be either of them, there are tons of mini apps that get installed as you browse - things like javascript and flash and i worry that perhaps one of them is busted now, but if thats true then why does Chrome work?
Again - any help would be huge. Thanks guys.

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Answer

+239

Shellipe May 5, 2009 12:20PM

Open IE and go to Tools/Internet Options/Connections/LAN Settings. I haven't had to do it this way but I'll assume they are the same. Hope it helps.

Kagebure - Mar 21, 2010 12:39PM

Also fixed my msn.

Eric - Mar 26, 2010 03:55PM

Thank you so much, Shellipe! This worked for me. Unfortunately, Chrome still is unable to connect. Would you happen to know of a similar fix for Chrome?

Shellipe - Mar 26, 2010 04:10PM

I found this on Google's websight.

If Google Chrome seems to take a long time to load a website or search, it may be configured to acccess pages through a web proxy. Check whether the "Resolving proxy" message appears in the lower-left corner of the browser window.

Follow these steps to change your proxy setting (for Windows):

Click the Tools menu.
Select Options.
Click the Under the Hood tab.
In the "Network" section, click Change proxy settings. This will open the Internet Properties dialog.
Click LAN settings .
Deselect the "Automatically detect settings" checkbox.

GT - Apr 8, 2010 07:00PM

Shellipe, you seem to be the one to solve everyones problems, could you please try and help me, I was watching a tv show via sidereel.com and went to an external link then i somehow got a load of trojan virus, i downloaded AVG which detected 37 threats and removed and repaired all of them, now when ever i try and open a file or program such as 'i tunes or piscasa or firefox' etc it comes up saying "open with" and a browse option etc, also all the program icons have disapered from the bottom right tool bar, another error message when going to start/programmes/itunes says: "This file does not have a program associated with it for performing this action, Create an association in the Set Associations control panel" i dont no what to do and cannot open anything on my desktop or menu... please get back asap if you can help, GT

Ambucias 9128Posts Monday February 1, 2010Registration date ModeratorStatus May 18, 2013Last seen - Apr 9, 2010 07:38AM

Hello,

Here is one solution and there are others

1. Download, unzip and run Godzilla Fix:

http://www.symantec.com/connect/sites/default/files/KillGodzilla.zip

2. Download, install, update Malwarebyte and run a FULL (I insist FULL scan)

http://en.kioskea.net/telecharger/telecharger-105-malwarebytes-anti-malware

You may be required to reboot during the process.

3. After the scan delete the items found.

Now if none of you comeback to give me some feedback, my spirit will haunt you for etenity and I will cast a spell on your system. I'am serious.

ATEH - Jun 11, 2010 01:31PM

Ambucias:

I had the blank screen issue with Firefox and IE, but not Chrome or Safari, on Windows XP. With Kaspersky Internet Security previously turned on plus running Ad-Aware and a host of other "solutions", I just could not fix the problem. I'm so glad that I finally came across your post. YOUR SOLUTION of Godzilla Fix + Malwarebyte (Full Scan) worked like a dream. I can now use all web browsers. THANK YOU so much for your help!

allanmh - Jun 16, 2010 04:46AM

lol the LAN settings thing worked:)

Pkzlightning - Dec 22, 2010 05:33AM

Yo Ambucias thank you so much for your post and solution =) awesome dude it really works ^^

Ambucias 9128Posts Monday February 1, 2010Registration date ModeratorStatus May 18, 2013Last seen - Dec 22, 2010 05:37AM

You are most welcome. Give to the next!

Answer

+88

Shellipe Apr 27, 2009 01:56PM

I have had the same problem many times. I was able to remove the virus but repairing the damage, e.g., IE or Firefox will not open. I tried a host of things, namely, resetting IE but what I found today was that I went to the C:\Program Files\Internet Explorer\Connection Wizard\Run inetwiz.exe\select Connect Using LAN if you are on a Local Area Network, Check Auto Discovery of proxy server, uncheck manual proxy server if checked. Skip setting of email (optional). Hope this helps although you have connectivity, I had none.

chigyuy - May 1, 2009 10:01AM

I was infected with some trojan yesterday, the result was all three browsers were hijacked whereby search results when clicked on were re-directed to something like this server: xsweetbear.com or something like that, then it took me to a health or insurance website. Ran antimalware/malbytes. It found a few things but did not fix the problem. I ran some more antihijack and antivirus programs off download.com, again they found things but none solved the problem. SUPER antispyware ran for 30 minutes and found 60 items, that seemed to rid the trojans but result was a new problem, similar as above: No conncection on IE or Mozilla, BUT Chrome was fine.

Found this thread this morning, ran "Shellipe's" suggestion and sure enough manual proxy was checked. Unchecked it and voila, IE is up!!! Looks like as a parting gift maybe the trojan changes that setting or maybe it is default, who knows. Had to uninstall and reinstall Firefox, and now that is rocking too. I am going to stick w/ Mozilla going forward, IE blows.

Hope this helps anyone, these forums are phenomenal, thank you. Saved me a trip to the (shiver) geek squad! Death to the trojan maker douches.

Bennett - May 3, 2009 09:47AM

I just finished cleaning out a nasty trojan virus and had to use multiple cleaners to get rid of it. Malwarebytes Anti-malware seemed to do the best job of identifying and getting rid of it. I also used Panda Cloud Anti Sypware and it did a pretty good job of identifying other files.

The problem was once I had cleaned up the virus, my Chrome browser no longer worked and gave me 404 errors for every page. The funny thing was that firefox and flock worked with no problems. I was really bummed because I prefer using Chrome because I find it to be faster than the others. After reading this forum I went to Options in the Chrome browser clicked on Under The Hood tab, from there I clicked on Change Proxy Settings, then I clicked on Lan Settings, I unchecked Use a Proxy Server and checked Automatically Detect Settings.

Works like a champ now. I hope this helps anyone else having a problem and thank you to everyone who previously posted the solution here.

chirogirl - Dec 5, 2009 06:36PM

Thank you bennett! i just rid my laptop of the nasty Antivirus Live spyware, only to find that Chrome and IE wouldn't load. It was the proxy settings, just as you said--thanks so much!!

destroyer › Bennett - Jan 19, 2010 10:28PM

sweet! thanks so much. this solved my problem.

John3993 - May 21, 2009 07:53AM

Thanks Very Much Shellipe! You Fixed My Problem Very Much Apreciated .

Pete8282 - Jun 18, 2009 11:47AM

You're solution worked for me, thank you sooo much!

In order to get my intranet site back for one computer, I closed IE, I used that wizard, and unchecked all the options, and finished the wizard.

Then when I went back into IE, the proxy setting autopopulated and now he can get on the intranet!

It took me 2 weeks to find out that a proxy error was causing one users Intranet not to connect.

MYR - Jul 11, 2009 09:49AM

Shellipe,

I have the same problem. (removed trojan successfully using a combination of Syware Doctor and CCleaner but IE7 and Firefox hang Google Chrome works fine). One of the first things I checked was the Proxy settings and they are set to auto already. I also tried running the inetwiz wizard and the settings already coincide with automatically discover proxy settings.

Any other ideas????

Thanks in advance

Cathy - Sep 9, 2009 09:44AM

But how did you get the internet to work.?? The compute just freezes when that Trojan virus warning comes up on my screen.

Thank you for your assistance

RamRod - Aug 28, 2009 06:12PM

I have been fighting this stupid Windows Antivirus Pro all day! I ran mbam-setup from Malwarebytes, counterspy, AVG, and SmitFraudFix. I used thier automatic process and followed about three manual processes of going into the registry and so on.

It seemed as if, and I have my fingers crossed, I have eliminated all the strings of this little #!@$. However, I still could not launch IE. All my troubleshooting was completed using a second computer and then sharing the different virus/spyware sofware over the local network to the cripled computer.

I was just about to try reloading my MS Win XP MCE when I said let me try surfing for a solution one more time. Thank God I came across Shellip's words of wisdom.

It seems as though it was just unchecking that manual box that alloud connection.

Thank you, thank you, thank you!

ND - Jan 30, 2010 06:42PM

Shellipe - You are a freakin Ninja! I never would have figured that out....THANK YOU!!!!!

Rock - Feb 10, 2010 10:11PM

You are the man...your recommendation worked like a charm. Thanks man!

buckeye - Feb 20, 2010 10:14PM

Wow this helped sooo much. Fixed a problem i'd been dealing with for an hour in just a few clicks. Tnks

delski - Feb 22, 2010 01:32PM

nice fix my problem instantly many many thanks!!!

Kagebure - Mar 21, 2010 12:38PM

Thanks man took a few trys to configure it correctly but this fixed my problem i'll always remember and pass this on.

whiteboi - Mar 23, 2010 04:51PM

wow this worked! yay :)

JoeTier - Mar 29, 2010 08:52AM

This worked, thanks!

derek - Apr 1, 2010 07:44PM

thankkssss worked for me

adam - Apr 21, 2010 06:45AM

This worked for me as well. It appears whatever Malware was on the computer, it set a manual proxy to route traffic through the malicious program.

pianoman - Apr 21, 2010 11:56AM

tks, wrks like a champ

guest - Apr 24, 2010 08:36AM

This worked amazing ... thanks sooo much.

ken - Apr 24, 2010 12:41PM

This worked!!! Thanks!

Audi - May 5, 2010 06:55PM

I may be stupid, but how do you get into the connection wizard? I tried following the link and it didnt work... in internet connection it just says im already connected to the internet... please let me know! thank you!

CD - May 6, 2010 04:58PM

this worked for me!! Thanks Shellipe!

IM MD - May 9, 2010 07:42PM

It worked for me! I am preparing for my Internal Medicine Boards and these instructions saved my life; I could not log on to internet and now, following your instructions, I made it! Strong work Shellipe!!!!

heartbeat007 - May 10, 2010 01:07AM

it worked for me too!
thanks Shellipe!!! ;)

Anonymous User - May 13, 2010 07:59AM

I had the same problem and it worked for me as well! Thank you Shellipe :) Excellent work!
The spyware/virus that started the whole chain of events and kept coming up was AntiSpyware Soft typically it made popups that asked you to purchase their crap. Who are these scammer scum slimebuckets who propagate these things? I wish I could find their operation and go in there with a sledgehammer and a taser!
I removed the spyware/virus by installing and running AntiMalware in Safe Mode, but I had the problem of my browsers not working afterwards, in my case they were IE, Google Chrome, and Safari. Thankfully Firefox did work and I found your post.
Thank you again Shellipe.

Grateful - May 29, 2010 06:27PM

THANK YOU THANK YOU. My proxy checkmark was greyed out, but your solution worked perfectly. I had to hit ctrl-alt-del on bootup to bring up task manager, and then ran rkill to stop antivirus soft from loading up (otherwise, it would prevent me from running ANYTHING). After I fixed it with malaware, I couldn't use Chrome or IE like Shermm. Firefox worked, and I found your post. Thanks!

Helloooo - May 30, 2010 02:29AM

It works!! Thx a lot.

Sha - Jun 9, 2010 02:02AM

Thank you sooooooooo very much for this fix. This was the final fix I need after a virus jacked up my computer. It attacked AVG, I kept getting a Windows Installer prompt, had to do a registry cleaner, and finally this. Once again Thank YOU for this final fix.

Kumar - Jun 9, 2010 10:59PM

Its really working for me, thanks a lot dude....

Sitsalot - Jun 15, 2010 03:07PM

Wow! This fixed it. Internet explorer did not work--Mozilla did, but no windows update. And WoW update did not work (can't have that!) This fixed the problem and it was so easy. Thanks Shellipe.

Rajesh - Jun 19, 2010 01:52AM

Thousand thanks.. its amazing.. it fixed my issue.. Wow.. really happy now after struggling for hard..

Rajesh

Amit - Jun 23, 2010 05:57PM

thanks Shelipe i had the same issue after I removed the virus and the solution you provided worked.

rohit - Jun 27, 2010 10:23PM

It worked...thanks for the post

thankful! - Jul 1, 2010 11:58AM

awesome!!! was about to give up. I am excited!!! THANK YOU VERY MUCH!!!!

Relieved - Dec 21, 2010 11:11AM

You are a genius! I can echo the praise of the previous poster. THANK YOU VERY MUCH!!!!

Answer

+11

Shellipe May 1, 2009 11:35AM

This was my first posting. I'm excited that your happy!! I also ran SuperAntiSpyware and Malware Bytes then adaware to double check. Adaware came up clean. I then ran Security Task Manager to help identify potential threats. Also important to check and disable any unnecessary Add ons (IE/tools/manage add ons).

superz - Sep 23, 2009 04:01PM

Thanks for the effort! BUT I cannot get IE (or Firefox) to do any thing !!!
I tried the safemode AVG ... But nothing happens! It does update but nothing else!?
I have tried to remove AVG but there is an error says it wont!
Firefox is supposedly the latest!?

I will try a 'stronger' virus catcher and let you know! Any words of wisdom?
THX: Super Z (and I don't feel so super right now!!!)

Surgi - Dec 22, 2009 08:26PM

Disabling add-ons did the trick for IE and Firefox for me! Thank you!

shop4_me - Jan 4, 2010 05:05PM

This worked for me!!!!!!!!!!!!!!!!!!!!!!!! thank you!!!!!!!!!!

thorlak - Apr 20, 2010 05:45AM

shellipe i love you ! god im so happy right now i couldnt play some of my online game cause of that and now everything is fine !

yomama 1Posts Thursday April 22, 2010Registration date April 22, 2010Last seen - Apr 22, 2010 08:09PM

sorry for takin ur tume Shellipe but ur not done just yet =P i'm havin the same problem but it seems like ur solution only works for XP, cuz i've tried following it to the letter but it ain't workin, oh yh forgot to mention i'm using Win7... and i have no access to IE8 nor Firefox seeing as how they both crash instantly so please any help wud work

Sblair - Jun 23, 2010 11:16AM

had back against the wall at a financial client who had a huge virus spread across the network and I couldnt get them on I.E after I cleaned it up. God bless your soul

Answer

+11

Dima May 4, 2009 06:44PM

I'm having the very same problem, but I'm running Windows Vista. And there doesn't seem to be a Connection Wizard subsection in the Internet Explorer folder. Any chance there is a different way to reset the proxy settings? Or maybe I have to do something completely different?

Thanks in advance for the help.

Answer

MSS May 15, 2009 01:19AM

Yo Shellipe! U Rock!!! I usually do not leave msgs on blogs. But you forced me to it dude... I had the System Security 2009 malware on my system. Took hours to remove it only to find that my browers (IE and Safari) did not work. Your fix has restored my IE brower... Will look for a similar solution for Safari.

Once again thanks a ton!!!

Henryg - May 6, 2010 01:25PM

I also had a problem with System security and this has done the trick. Thanks man!

Answer

Shellipe May 21, 2009 09:13AM

I am so glad that I could help! Of course, I had two hands full of hair by the time I finally figured it out.

pannette - May 21, 2009 10:16AM

Shellipe, you are amazing! I also lost IE after removing a trojan virus. I am not very computer savy and your advice worked. I am so happy, thank you!

Answer

Shellpe Jun 24, 2009 03:40PM

go to the start menu (green Start button)/Run/type Cmd press enter. When the black cmd box opens, type ping 127.0.0.1. If you see Reply from 127.0.0.1 that means your ethernet card is transmitting and receiving packets.

Answer

osdamour 2Posts Sunday June 15, 2008Registration date Sep 8, 2009 02:39PM

Hello,

I have a big big problem. I got a virus I suppose a trojan which I delected. but since that time I can't get to internet throuth firefox and Internet Explorer. Moreover msn messenger doesn't work. When I try to start those application a little window with a message say : "IE stopped working" "firefox stopped working" "msn messenger stopped working". when I start yahoo messenger it works fine but there is no messages when I try to start IE, firefox and msn messenger. google chrome works fine.

I need your help thanks :)

Configuration: Windows Vista
google chrome

Frozenized 2Posts Monday January 18, 2010Registration date - Jan 19, 2010 01:18PM

download lunascap6?

Answer

Dusty K 2Posts Thursday February 12, 2009Registration date Feb 14, 2009 09:34AM

Tried to do a 'full' uninstall of both of them - but the problems still exist. Pages only half load or don't load at all and occassionally i get pushed to a different site.

Answer

KeanuR May 4, 2009 01:27AM

thank you soooo much Shellipe!! I searched for hours to solve this issue and you were the only one to submit something that worked. My computer had many viruses and spyware on it, after cleaning those off I could not get online on IE. I tried EVERYTHING on other blogs/boards (including many TCP/IP fix software tools) and nothing would work. I even tried mannually reseting my TCI/IP and Winsock in CMD prompt. Once I cleaned off the DL32.exe virus I could not get back online..

Computer is clean now and finally back online..

Thanks again!

Answer

Merk May 28, 2009 12:16PM

Thank you so much Shellipe and everyone here that posted their problems/solutions. I have had the same issues that everyone else here seems to have had or are having (due to viruses) and spent the past week trying to get our work laptop back online and running smooth.

Thankfully enough the laptop is now finally running firefox/chrome/IE again.

Again many thanks to you all

Cheers

Merk

Answer

Please Help May 31, 2009 11:37AM

How do i do it on windows vista? my internet explorer and mozilla both do not open unless i put the computer in safe mode. I tries doing the LAN setting in safe mode but it does not work unless im doing it wrong. When i try to install certain programs in normal mode the computer just just turns off and restarts and goes to the screen where i can put it into to safe mode. Help

Shellipe - May 31, 2009 04:58PM

For Windows Vista open IE/Tools/Internet Options/Connections/Lan Settings/Automatically Detect/Uncheck User Proxy Server

dubaku - Jun 14, 2009 03:29PM

thanks a million, i gave my laptop to this TURD and now it works thanks to ur advice..now i am back on track...

Shellipe - Jun 17, 2009 10:36AM

LOL. Too Funny.

Shellipe › dubaku - Jun 17, 2009 10:36AM

LOL. Too Funny.

Hydrophis › Shellipe - Aug 14, 2009 01:15AM

I have a similar issue, I run vista and IE works fine but Firefox displays nothing but a blank page and Google Chrome says that the Webpage is unavailable, I've run CCcleaner and ESET and they both resolved issues but none of which helped with this problem, its been this way a while and I really want help..so THX in advance!

dizzygirl › Shellipe - Jan 14, 2010 10:29PM

So i tried "For Windows Vista open IE/Tools/Internet Options/Connections/Lan Settings/Automatically Detect/Uncheck User Proxy Server" but still no luck, I've ran 4 different virus scanners and between the 4 of them it says everything is gone but my internet still keeping screwing up! Im going insane its been like this for a week, and of course I no nothing about computers except the basics HELP!!!!

mike - Jun 6, 2010 10:56PM

Thank you!

Answer

Shellipe Jul 13, 2009 08:53AM

I thought I answered this a long time ago. Go to start menu, Run type cmd in the run box and when the black DOS screen opens, type ping 127.0.0.1. If it says reply from 127.0.0.1 then your ethernet card is working fine.

Answer

Galactus Mar 25, 2010 10:33AM

Bit different one.. but if you want to try then you can..

Go to your Installed IE folder.
..\Program Files\Internet Explorer
You will find iexplore.exe

What virus is looking for iexplore.exe and firefox.exe Kill them.
Dont allow the user to open.

Change the file name to any thing like My_Explore.exe.
Make shortcut of it on your desktop.
Simllarly do the same thing for firefox.
Open IE and Firefox now from this new shortcut.

Bit tidious one.. This solution is the best working solution till date. I know the code of virus but dont know where exactly it attacked. But I know what it is really doing to the process.

Answer

SHELLPE"SGROUPIE May 3, 2010 11:46AM

I WANT TO HAVE SHELLPE'S BABIES!!! REAL MEAN HOLD DOWN SHIFT!

Answer

Jaxy Jun 24, 2010 09:36AM

Hi Shellpe

Nice to hear that you are a woman, I hope whoever has employed you is paying you mega bucks. After reading all the posts I also had to write for help. I just got home booted up my laptop went to the internet only to find that Mozilla firefox could not connect to the proxy server. I went into tools/options/network/settings and the radio button was on system detect so I changed it to auto detect did I do the right thing or have I got a virus somewhere lurkingto strike back at me? Also my laptop screen comes on very rarely usually it just has a blank white screen can you help a fellow female here?

Answer

Ponteley Feb 23, 2009 10:43AM

Check you DNS servers in TCP/IP settings.
Sounds like DNS hijack.
Make sure it's AUTO if DHCP or correct ones if static.

Answer

Spence Jun 1, 2009 03:48PM

O MY GOODNESSS!!!
Thank you so much for your help Shellipe! I was also running vista have been pulling my hair out for weeks trying to fix my IE. I was just about to give up and shell out hundreds to get someone to come fix it for me.

Thanks again!

Answer

derekdsl Jun 2, 2009 08:13AM

Didn't work for me!! I have IE and Vista,checked all the settings and they are as they should be,but still cannot connect through IE. Firefox works fine though?? Can anyone help? It's driving me MAD!!

Shellipe - Jun 17, 2009 10:59AM

It is possible that you did not removed all of the virus. Run Superantispyware, Malwarebytes and then Security Task Manager. Also your router may have configuration issues. Check with your IE provider after rerunning the removal tools. Check IE's tools/manage addons. Anything look unfamiliar, especially with a long series of numbers, disable it. It will ask if it is actually needed by a program. Go to registry, and check the run and run once under Local machine/software/microsoft/windows/current version (double click)/Run. Check the Run Hive for any unusual software (google it if you are not sure) and the run once hive for the same. Always back up registry first. Check the automatically detect settings again and make sure everything else is unchecked. In IE Tools/Internet Options/browsing history/settings/View Objects check for any unfamilair objects/ google them remove if found to be a potential threat. Security Task Manager is pretty good in identifying potential threats. Delete temporary internet files and clean all Temp folders (do a search). If I think of anything else, I will post. Good Luck..also, I have found that certain HP model laptops (If this applies) have a recall based on a hardware issue that prevents the computer from detecting wireless. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us. Ping the loopback address to make sure your wireless device is working properly 127.0.0.1.

Sue - Jan 11, 2010 12:33AM

Hello,

I am sure you corrected this problem; however, if you haven't hears what I learned. After trying all the advice posted here nothing worked. Since I have alread complete clean my hard drive to get rid of the many trogan virus and reloaded Windows XP fresh, I still couldn't get online. After hours of searching I learned that the network adapter driver was missing. I did some research and learned that this is difficult to get unless you have the original driver disk that came with the system. Of course I have no ideal where they are so I am contacting a friend to see if they can help me. Hope this helps the next person.

Answer

Ty Jun 24, 2009 07:39AM

Thanks for the help. My Uncle who is a computer repair guy, said that I need a new Ethernet PCI Card to get it back up and running. I dont know if it will do the trick but if it dosent im gonna come back here and ask you again. haha. Thanks

Shellpe - Jun 24, 2009 08:04AM

Okay, however pinging the loopback ip address 127.0.0.1 will tell you if you ethernet card is sending and receiving packets. If you receive a reply, the card is working.

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Firefox and IE Destroyed after virus. Help :( [Solved/Closed]

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