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Internet not working on toshiba laptop

Last answer on Feb 6, 2009 4:22:21 pm GMT Deed1982, on Feb 5, 2009 5:33:22 pm GMT 
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Hello all,
To start off please bare with me I am not that good with the tech stuff dealing with computers. Okay my prb.. my bf has a toshiba laptop. On monday we got new internet through a company here in Oklahoma which made him upgrade to the windows server pack 3. Now lastnight he did a virus scan and I guess he had a virus and he got rid of it. Now he has no wireless what so ever and when we put the ethernet in it still wont work. My desk top is working besides my computer sends out emails before I finish them but that doesnt happen all the time. We have restarted the computer and the router (which is a belkin if that helps).

Also when you run the diagnostics on the internet explorer it says this : Windows cannot connect to the internet using HTTP, HTTPS, or FTP. This is probably cuased by firewall settings on this computer.

Check the firewall settings for the HTTP port (80), HTTPS port (443) and FTP port (21).

Like I said before I have no idea what to do. We shut down the firewall all together and it still wont work. I read on here about installing the TweakUI which I did... didnt work. I would like to try and get this fixed before he gets home from work. So any help would be grrrrrreat.

Thanks Donna

Configuration: Windows XP
Internet Explorer 6.0

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1

xpcman, on Feb 5, 2009 5:57:17 pm GMT

Call the help line of your new IP (Internet Provider) They should be able to walk you thru the process. It's best to have a two way "real time" conversation. Good Luck.

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2

Deed1982, on Feb 5, 2009 9:51:33 pm GMT

Yeah they werent no help... all they said is come in with the laptop oh and btw lady we are going to charge you 60 bucks an hour. He was rude as could be and hung up before I even finished saying what was wrong with the computer. So I give up... I was trying to be the awesome gf that fixed it but my guy can call them when he gets home.


Thanks though everyone.

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3

 Deed1982, on Feb 6, 2009 4:22:21 pm GMT

Got it fixed last night. Download Firefox and now everything works. Never had this happen before. Oh well he was tickled pink though.

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