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Error message 0x80070002

Last answer on Nov 7, 2009 4:11:05 pm GMT Bill, on Feb 1, 2009 12:11:10 am GMT 
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Hello, every time i try to update wins xp it says Get Latest Update Software and i click on install now when its done it goes through registering but then i get [Error number: 0x80070002] The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.
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Read more about steps you can take to resolve this problem (error number 0x80070002) yourself.
====================
Ive tried common solutions found on sites but im getting nowhere :((
I contacted microsoft support but still no joy of them?

Has anyone got any tips PLEASEEEEEEEEEEEEEEEEEEEEE thanks

Configuration: Windows XP
Internet Explorer 7.0

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1

wilton96, on Feb 1, 2009 12:23:19 am GMT
  • +2

Salu2 y grasias lo necesito

   
Reply to wilton96

2

Bill, on Feb 1, 2009 10:51:55 am GMT
  • +1

What?

   
Reply to Bill

3

Ben, on Feb 22, 2009 6:24:56 pm GMT
  • +26

Follow this (If you still haven't fixed it or anyone else stumbles onto the page..)

Click Start >
Run >
Type "regedit" (with out " ")
> go to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services and look for BITS and Wuauserv

When you find BITS and Wuauserv click on it and check the key ImagePath to make sure it says "%SystemRoot%\System32\svchost.exe -k netsvcs" (with out " ")

If it's something different right click the key and click "Modify" copy and paste

%SystemRoot%\system32\svchost.exe -k netsvcs

If you get an Error saying "Cannot edit ImagePath: Error writing value's new contents."

Right click the folder BITS or Wuaserv (You will most likely have to do both) and select "Permissions..."

Select full control

Go back to the ImagePath key and click Modify again and paste in
"%SystemRoot%\System32\svchost.exe -k netsvcs" (without the " ")

Check these as well

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services (BITS and Wuauserv)
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services (BITS and Wuauserv)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services (BITS and Wuauserv)

   
Reply to Ben

4

gayanblack, on Feb 24, 2009 5:36:43 pm GMT
  • +1

Thanks Ben. It worked.

   
Reply to gayanblack

5

Chris, on Mar 26, 2009 9:36:33 pm GMT

Thanx i have controll again, worked well, thanx again

   
Reply to Chris

6

Johndoe, on Mar 29, 2009 6:30:00 pm BST

Nice, you are a god ! :)

   
Reply to Johndoe

7

rudy55, on Apr 6, 2009 2:44:36 am BST

Ben,

I ran across your advise today and need to know how to change the permissions for these registry keys, all of my Wuauserv files are corrupt

. I am the only person/admin on my laptop. I caught a nasty virus several weeks ago and after several scans from avast, avira, spybot, ad-ware, malwarebytes, trojan remover, ccleaner, HJT, and superantispyware i final got rid of it. However it changed all of my settings. including my autoupdate, Bits, etc... I have been able to get everything back up except the autoupdate.

I was scrolling through the registry and found under HKLM\system\currentcontrolset\services\wuauserv that my image path is %fystemroot%\system32\svchost.exe -k netsvcs

Obviously this is wrong and it should read %Systemroot%. However it keeps telling me that I cannot change it, access denied. I am logged in as the admin. I have tried to change it through services as well with no joy! Please help! thanks in advance.

Rudy

   
Reply to rudy55

8

Ben_1990, on Apr 6, 2009 2:52:37 am BST

Hey Rudy,

Go into the registy and go to

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services (BITS and Wuauserv)
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services (BITS and Wuauserv)
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services (BITS and Wuauserv)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services (BITS and Wuauserv)

Find BITS and Wuauserv and right click it on the left hand side, and select "Permissions". Tick full control again for allow (For each one of them).

That should fix it.

   
Reply to Ben_1990

9

rudy55, on Apr 6, 2009 3:16:14 am BST

Man I wish it were that easy! I have tried that and it always tells me acces denied. This makes me think that I still have something on my PC affecting files but cannot find it for the life of me! All my scns come back clean. Any other suggestions?

   
Reply to rudy55

16

ryan, on Jun 10, 2009 11:29:13 pm BST

If you still have this problem...
i had the same problem however after trying for about 5 minutes of setting permissions to denied before setting it to full control seemed to work. I also tried to do it quickly. I'm not sure what did it but its working now and im able to update. Good luck!

   
Reply to ryan

25

Eli, on Jul 28, 2009 4:11:37 pm BST

I tried to change the permissions on BITS, but although it seems to accept the changes, the permissions do not actually change, and I cannot get full access. The status bounces back to "special permissions"

Any idea how to overcome this limitation?

Thanks,
Eli

   
Reply to Eli

39

Pattebb, on Oct 4, 2009 9:21:12 pm BST

Thanks rudy i didn see the f instead of the s LOL my problem was solved.
Many thanks from Sweden

   
Reply to Pattebb

14

Kajay, on May 1, 2009 10:59:50 am BST

I came across your thread, and I have done what you advise, everything is as you say, but there is no control set 002, there is control set 001 and 003 though. In the current control it has the image as default REG_SZ not set. Do I change it to match the others? Thanks in advance

   
Reply to Kajay

15

silverlode, on Jun 6, 2009 8:25:44 pm BST
  • +4

I have been trying to fix this for a couple of weeks and THIS WORKS!! Thanks a million you saved me from a format

   
Reply to silverlode

18

seawolf58, on Jun 30, 2009 3:30:49 pm BST

Thank you it was a great help

   
Reply to seawolf58

26

saq, on Aug 5, 2009 2:55:07 am BST

Thank you Ben. IT worked like a charm.

Thanks again

   
Reply to saq

31

Joski, on Aug 25, 2009 9:34:39 pm BST

Great post Ben!
Worked like a charm!

   
Reply to Joski

35

Trini Girl, on Sep 12, 2009 1:02:10 pm BST

Brilliant! This worked for what has been a wicked problem. Thanks Ben. To others with this problem...be patient and take the time to systematically make all the changes. If it does not work you have missed a step. Go back to the top a try again. Do not assume you have made all the changes.

   
Reply to Trini Girl

42

 tecnosette, on Nov 7, 2009 4:11:05 pm GMT

Grazie mille, erano mesi che non riuscivo a trovare una soluzione funzionante per il problema in oggetto.
grazie ancora, funziona!!!!!!!!!!!

   
Reply to tecnosette

10

Ben_1990, on Apr 6, 2009 3:21:17 am BST
  • +1

I could try a remote assistance over MSN or something if you like I guess, otherwise im not to sure

   
Reply to Ben_1990

11

Fusion, on Apr 17, 2009 1:27:49 am BST
  • +2

IT's works... dude thanks 1 millions thanks

   
Reply to Fusion

12

randy, on Apr 20, 2009 10:32:16 am BST
  • +3

When you edit the wuauserv this the error showing "Unable to Save Permission changes wuauserv". Any help regarding this matter?

   
Reply to randy

13

Dinesh, on Apr 25, 2009 5:03:15 pm BST
  • +1

It works fine ...it was a easy fix..Thank u...

   
Reply to Dinesh

17

scubzi, on Jun 20, 2009 11:16:24 am BST

Agree, this solved my problem too. Have spent hours trying to figure out why I couldn't start these services.
Thanks a bunch.

I got the access denied also, but right clicking the folder (in registry) and changing the permissions did it.
:))

   
Reply to scubzi

19

KW, on Jul 6, 2009 12:34:38 am BST
  • +2

Thanks for the posts. I had the same modifications done with the fystem parameter. I found I had to first remove a file with a <number>.sys in the Windows\System32\drivers. Otherwise, this file changed the registry settings back to the fystem parameter and mangled the permissions after a normal boot. It is the first time Malwarebytes failed me as even the latest version (July 5, 2009) could not find and remove it. I used super antispyware which was able to find and remove it.

   
Reply to KW

20

hey ho the witch is dead, on Jul 6, 2009 2:08:12 pm BST
  • +1

Thanx a lot KW

Have been trying to fix this problem for some hours... Same here, it started through some infection - I worked my way through all online available help and got to this thread.

Best solution!!!

Fix registry as mentioned above - if encountering problems with changing the permissions in the registry enter the "windows/system32/drivers" directory and look for a suspicious sys file with a number/letter in front - dated of today. I simply took that sys file out of the folder first placing it on my desktop - deleted it later after I saw my registry permission could be set normally again...

Thanks KW for this solution!!!

   
Reply to hey ho the witch is dead

21

aim, on Jul 15, 2009 10:17:03 pm BST

Thank you thank you thank you. Been working on this machine allllll day

   
Reply to aim

22

Railroad67, on Jul 20, 2009 9:32:29 pm BST
  • +1

I was handed a computer from a friend that barely knows how to turn it on and he tells me to help him. His computer is not working correctly. No Joke! I spent a lot of time getting muli viruses off and trojans. Finally got to the point of updating and that's when this error message came up. I spent a lot of time looking and trying different things none worked. Till I found your suggestion and BAM! It worked. Thanks a million.

   
Reply to Railroad67

23

James, on Jul 22, 2009 2:09:42 pm BST

Ben, you my friend are a friggin genius. worked like a charm.

Ive been to 10 different user groups & discussion forums and the MS support page...this is the first thing that has worked. Although registry modifying can be risky...I would just caution everyone to be careful with the process.

It does work though; at least so far it does.

   
Reply to James

24

fizi bobalach, on Jul 24, 2009 2:40:17 pm BST

Loking for a solution for this problem for the last 3 weeks....

This solution finally works !!!!!!!!!!

Thanks ..Thanks ... and Thanks agin....!!!!!!!!

   
Reply to fizi bobalach

27

jon, on Aug 11, 2009 12:00:24 pm BST

Yes. This worked good for me.Ive never really played around with Registry permissions before..........but like lots of things, you just need the confidence. Just be sure to right-click on the BITS / wuauserv folders for the permissions, rather than trying to do it on the image path...........:)

   
Reply to jon

28

Becks, on Aug 11, 2009 4:24:27 pm BST

THANK YOU !! It's about time someone knows what they are talking about !! Worked like a charm. YOU DA MAN !!

   
Reply to Becks

29

Becks, on Aug 11, 2009 4:24:27 pm BST

THANK YOU !! It's about time someone knows what they are talking about !! Worked like a charm. YOU DA MAN !!

   
Reply to Becks

30

mrhartge, on Aug 21, 2009 4:11:40 pm BST

Thanks man ...
got a virus .. it screwed up my registry ...

   
Reply to mrhartge

32

cocoy, on Aug 29, 2009 8:14:56 am BST

Thanks.it works.my windows defender is updated now.thanks again

melvin d.

   
Reply to cocoy

33

Elvis, on Aug 30, 2009 9:59:19 pm BST

IT's works... dude thanks

   
Reply to Elvis

36

catman, on Sep 16, 2009 4:02:25 pm BST

Thanks Ben I owe you a beer :)

   
Reply to catman

37

markisha, on Sep 21, 2009 11:46:15 pm BST

Thanks a million! ;)

   
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