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Airtel braodband connection not working

Last answer on Nov 13, 2009 9:21:17 am GMT preci, on Jan 20, 2009 3:15:44 am GMT 
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Hello,
I took a Airtel broadband connection couple of days back. The router settings and the network connections(IP address) have been set. The LAN icon shows that its connected but when i try to open a website it says "Page cannot be displayed" this happens in IE and Firefox. The service people could not figure out what is wrong. I'm using Laptop Compaq nx6320. The router and the phone connections are working fine. could there be a problem in the hardware? I have no idea what to do. Can someone please help me.

Configuration: Windows XP
Internet Explorer 6.0

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1

melodiefree, on Jan 20, 2009 8:41:54 am GMT
  • +1

Hi,

Step1)
Make sure all the lights are Green in Modem. If not, then re-connect all the wires and also the wire that connects to USB or LAN.

If they are already Green then there is a problem in your Modem connection and if not then there is problem with your wires or ISP.

Step2)
if all the lights are Green on Modem and still you are not able to access Internet, open Internet Browser and in the address bar type 192.168.1.1 and hit Enter

A Window will pop up and enter the following :

Username = user
Password = password

DSL Router will open and you have to make some changes on the Modem settings.

Step3)
In the left sidebar click on WAN and a new page will open.

click EDIT and click Next until you get to click on SAVE and then click on Save/Reboot.

When you click on Save/Reboot your Modem will restart and wait until all lights on Modem are Green. Now restart your PC and you will be able to access Internet.

   
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2

ankush, on Aug 14, 2009 1:15:28 pm BST

If any of the airtel broadband user facing any type of issue in internet not working and related to modem configuration can contact me on this no for online support..

Ankush Sethi
+919971030748

   
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3

 yougal, on Nov 13, 2009 9:21:17 am GMT

Hi Ankush,

when i start the computer the internet worked after 5 or 7 min its not working.
initially it was through an exception like unhandled exception svhost.exe file but today i just reinstall the window now that exception is not coming but still the network is not working after 5 to 7 minute.

Even all the light will come in mode Beetel 110xl even connection also present on desktop but browsing would not be able to after that span of time. if i restarted the computer again connect with internet but same thing happen after 5 to 6 minute.

Regards
yougal

   
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