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HP COMPAQ V6216 : NO DISPLAY , NO BEEP ERROR

Last answer on Oct 12, 2009 10:36:27 am BST abijimathew, on Jan 9, 2009 8:22:05 am GMT 
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Hi friends,

My laptop (HP Compaq V6212) do not boot.

It was working fine till yesterday.

When I press the power button, the LED lights on the keyboard panel, MMC Card Reader etc glows. But nothing will display on the screen or NO BEEPS. I can hear that the DVD-RW recognising sound. If I keep it On for some minutes, it RESTARTS and freeze, then again after some minutes it restarts again. BUT NO DISPLAY and NO BEEPS.


My laptop is 18 months old.

The things I tried to make it work are,

I checked the Hard Disk and DDRs on another laptop which is of same model, and my laptop's HDD and DDRs worked fine on it without any errors. From that I understood that, there's no problem with the HDD and DDRs.

Next I checked the voltage of my laptop's CMOS battery, it is 1.9V

Next tried one external monitor through my laptop's VGA port. But it did not give any display.

Checked the main battery, removed and fixed it again, connected the AC adapter...but the same thing....NO DISPLAY, NO BEEPS.

At present the things works on it are, CPU fan runs some times, LEDs on the power button and volume controls, MMC Reader etc glows. And the DVD-RW will also works (It will eject when I press the eject button)

Today, I gave it to one technician, he told me that, the CMOS battery is weak (It was shown 1.9V), he will replace it and check it again. If any of you have faced the same problem, and rectified the problem, please tell me your experience.


Thanks & Regards,

Biji Mathew

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1

sprayvir, on Jan 9, 2009 12:04:41 pm GMT
  • +1

Hi,
since you have sent it to a technician, you don't have to worry.
he will diagnose your pc and will find a solution for it.
or you might have contacted the reseller where you bought the pc for more information.

   
Reply to sprayvir

2

abijimathew, on Jan 9, 2009 12:30:13 pm GMT

Hi,
Thank you for your reply.
Of course I did send it for repairing to a technician. But I am not sure,whether he can do it or not.
I thought from here I get some suggestions.

Bye

   
Reply to abijimathew

4

Avinash, on Jan 19, 2009 9:12:04 am GMT
  • +7

Hi Biji
I too got the same problem with my V6106 sometime back.
I am not sure whether your notebook is running on AMD, But mine was on AMD Turion.
This is the common problem with Presarion AMD notebooks.
Problem: As the fan of the processor is directed in such a way, it blows all the heat over Graphics card(I hope nVidea in your case, ) so in long run there are possible chances of garphics card burn-out. Same happened with me. but the solution is very quick but expensive if you are not carring warranty.
Ask your technician to replace nVidea chip(nothing else) and its working within 15 mins.

But take a warranty on chip because same problem occured with me yesterday, I am going back for repair it but no worries I hold the warranty this time.

Hope this might help you.
Avinash

   
Reply to Avinash

29

vijay, on Apr 11, 2009 4:32:24 pm BST

There is a company who can carry out the rework on the graphics chip for £75+VAT and if they cant fix the problem they wont charge you. I have provided the link below:

www.laptoprepairspecialist.com

   
Reply to vijay

5

abijimathew, on Jan 20, 2009 4:50:24 am GMT
  • +1

Hi Avinash,

Thankyou for your reply. My laptop is still with the technician, he found something problem with it, but did not tell me what exactly the problem is.

My laptop is also AMD Turion ( X2)
1GB DDR2 RAM
160GB SATA HDD
15" TFT Wide Screen
Blue Tooth
LAN
Modem
DVD Multilayer RW

etc

By the way, from which place you are? From where did you get it repaired?

Thanks once again.

Bye for now,

BIJI MATHEW A

   
Reply to abijimathew

6

SB, on Feb 5, 2009 9:04:45 pm GMT

Hi,

I am having exactly the same problem.... Can someone please tell me what the issue is & if it is worth fixing or to buy a new laptop? Mine is Compaq Presario with AMD Turion X2 Processor

   
Reply to SB

8

abijimathew, on Feb 11, 2009 2:01:39 pm GMT
  • +2

BIJI MATHEW : My laptop (HP Compaq V6212AU) do not boot. When I press the power button, the LED lights on the keyboard panel, MMC Card Reader etc glows. But NO DISPLAY on screen & NO BEEPS. And it keep restarts with same effects.
[An agent will be with you shortly.]
[You are now chatting with Cindy .]
Cindy : Hello Biji.
Cindy : Welcome to HP Total Care for HP notebooks.
Cindy : I understand that you are unable to turn on the Notebook.
BIJI MATHEW : Hello Cindy.
Cindy : Am I correct?
BIJI MATHEW : Yes... but IF I keep the laptop ON for a couple of hours, it BOOTS normally.
Cindy : Thank you for the Information.
Cindy : Since how long have you been experiencing this issue?
BIJI MATHEW : Since 1 month.... it was working fine before.... but I don't know what happened....
BIJI MATHEW : I will explain.....
BIJI MATHEW : When I press the power button, the LED lights on the keyboard panel, MMC Card Reader etc glows. But nothing will display on the screen or NO BEEPS. I can hear that the DVD-RW recognising sound. If I keep it On for some minutes, it RESTARTS and freeze, then again after some minutes it restarts again. BUT NO DISPLAY and NO BEEPS.


My laptop is 18 months old.

The things I tried to make it work are,

I checked the Hard Disk and DDRs on another laptop which is of same model, and my laptop's HDD and DDRs worked fine on it without any errors. From that I understood that, there's no problem with the HDD and DDRs.

Next I checked the voltage of my laptop's CMOS battery, it is 1.9V

Next tried one external monitor through my laptop's VGA port. But it did not give any display.

Checked the main battery, removed and fixed it again, connected the AC adapter...but the same thing....NO DISPLAY, NO BEEPS.

At present the things works on it are, CPU fan runs some times, LEDs on the power button and volume controls, MMC Reader etc glows. And the DVD-RW will also works (It will eject when I press the eject button)
Cindy : Thank you for the Information.
Cindy : I appreciate your efforts .
Cindy : Could you please provide me the Serial Number (eg: CNS34915MC) and Product Number (eg:DS542U) of your Notebook?
BIJI MATHEW : I did not bring it to my office since its not working. So I cannot get the serial number now. The model is HP Compaq V6212AU ( AMD X2 Turion, 1GB DDR, 160GB HDD, Bluetooth, 15" Screen, Windows Vista Home Edition.
Cindy : Thank you for the Information.
Cindy : May I know whether you are able to turn on the Notebook now?
BIJI MATHEW : NO!.... When I try to ON the laptop... the same thing happens.... LED glows.... and exactly after 25 seconds all the LEDs goes OFF and restarts with no BEEP... no DISPLAY.... and every 25 seconds it keep restarts.....
Cindy : Thank you for the Information.
BIJI MATHEW : Did you get the same problem with anybody else before?
Cindy : No, However please try to perform the following steps and get back to us with the serial and product Number.so, that we can check the Information and provide you alternate troubleshooting steps.
Cindy : May I provide you the steps now?
BIJI MATHEW : Yes ofcourse.....
BIJI MATHEW : Please...
<gras>Cindy : Here are the steps.
Cindy : 1. Disconnect the AC Adapter.
2. Remove the Battery and wait for couple of minutes.
3. Hold the Power button down for 30 seconds to 1 minute.
4. Reconnect the AC adapter and battery.
5. Turn on the Notebook power.
Cindy : Please perform the above </gras>offline and get back to us with the result.
Cindy : The Activity Id of this chat is 1209387 , In the case this problem persist please use this Activity id as reference,when you login again to the "HP Total Chat Support" this will help us to serve you faster and better, Thanks.

BIJI MATHEW : Thats a fantastic step.... :) I will try it today..... :)Are you sure that it works???? :) Can I talk to you again to continue the trouble shooting if it do not work?
Cindy : Biji, please do not worry.I hope this information will be helpful for you.However if the issue persist then please get back to us with the above activity Id.
BIJI MATHEW : Okay Cindy.... Thank you.... Have a nice time.. bye for now...
Cindy : It was a pleasure assisting you today!
Cindy : Thank you for contacting HP Total Care Real-Time chat support.If you need further assistance, please contact us again at:http://www.hp.com/support/chat.Chat support is available 24 hrs a day, 7 days a week.
Cindy : Good Bye and Have a Nice time.


This is a chat section I had with a HP Technician. I did not try the steps yet, because I am in my office and my laptop is at home... I will do the steps and reply you with the result tomorrow... I thought let this chat may help others.


Thanks & Regards,

Biji Mathew

   
Reply to abijimathew

9

FUNNYMAN, on Feb 12, 2009 2:28:41 am GMT

I am a technician and have come across this problem on HP and some Compaq models especially those model nos. V------
A technician friend of mine had about 5 similar models with exactly the same problem. The problem is with the graphics card on the mother board. To fix the problem properly means changing the motherboard and that is not cheap.

So best thing is to get another brand type. AVOID THOSE HP / COMPAQ V series type of laptops.

   
Reply to FUNNYMAN

14

abijimathew, on Feb 16, 2009 1:15:42 pm GMT

Hello,
Saw the scrap regarding the laptop servicing.

Where you are from? Can you repair the motherboard? I mean change to graphic chip to a new graphic chip?

How much it will cost. Do reply.

Thanks

Biji Mathew

   
Reply to abijimathew

10

abijimathew, on Feb 12, 2009 7:12:41 am GMT

Thanks for you reply FUNNYMAN,

I tried the steps given by HP Online Technician, but did not worked.

Today had a chat with another HP online Technician, and he/she mentioned that, the problem may with the Graphic Card.


Is it possible to change the graphic card? How much it will cost?

If I change the entire motherboard, how much it will cost?


Please reply.

Regards,

Biji Mathew

   
Reply to abijimathew

11

Aditya, on Feb 12, 2009 3:49:32 pm GMT

Hi

I am facing exactly the same problem, are you still facing the problem or is it been corrected.
If problem is solved, what changes did you made?

Please reply as soon as possible..


Thanks
Aditya

   
Reply to Aditya

12

abijimathew, on Feb 13, 2009 6:24:02 am GMT
  • +3

Hi Adithya,

I tried all the steps suggested by the HP Online Technician. But it did not work. Yesterday I opened the laptop ( I took the photographs and also video, which I will upload in my orkut ID "BIJI MATHEW A" . You can see all the photos and videos from my orkut ID. You can find me by searching my name "BIJI MATHEW A + KOTTAYAM" in www.orkut.com. ) I saw the NVIDIA chip on the motherboard which is said to be damaged. I don;t know who can do a chip level service to replace that graphic chip and made it work. If I give it to a HP Service place, I don't know how much they will charge me. From some of my friends I came to know that, they will charge heavily.

Here I am copying the last chat I did with HP Online Technician.

BIJI MATHEW : Continuation of chat I had with CINDY activity ID of Chat : 1209387
[An agent will be with you shortly.]
[You are now chatting with Malia .]
Malia : Hello Biji.
Malia : Welcome to HP Total Care chat support for Notebooks.
BIJI MATHEW : Hello Malia....
Malia : How are you doing today?
BIJI MATHEW : I had a chat with CINDY last night ( Indian Time ) regarding the problem of my laptop HP Compaq Presario V6212AU.
Malia : Alright. Sure, let me check your previous chat session.
Malia : May I have 2-3 minutes of your time while I check the previous chat session?
BIJI MATHEW : Sure.. Thank you.
Malia : My pleasure.
BIJI MATHEW : As per CINDY's request, here is the Serial No. of my Laptop. Product:Presario V6212AU
s/n : CNF7063J57
p/n : RZ898PA#ACJ
Malia : Thank you for the serial and the product number.
BIJI MATHEW : You are Welcome. Hope you can help me in fixing the problem of my laptop.
Malia : I regret for the Inconvinience caused to you.
BIJI MATHEW : Its not only an inconvenience... :) When my friends are using the other brands of laptops like DELL, LENOVA, TOSHIBA, ACER etc. the great HP (my thoughts) went wrong. Do you have any solution to rectify this problem?
Malia : Thank you for your time and patience.
Malia : I apologise for the Inconvinience caused to you.
Malia : From the Previous chat session I understand the you had performed all the possible Troubleshooting steps to resolve the issue, and the issue still persists in this case I suspect that it might be the issue with the LCD screen of the Notebook which needs an onsite Diagnosis.
BIJI MATHEW : If thats the problem with LCD screen, why there's no BEEP sound while booting?
BIJI MATHEW : Even I tried connecting a VGA monitor on its VGA port. If the LCD have problem, it should work with the VGA port right?
Malia : I apologize for the delay in response.
Malia : Yes, Biji you are correct it should work while you connect to the External Monitor.
Malia : As this is an Hardware issue which needs a On site Diagnosis to identify the Exact issue.
BIJI MATHEW : You can say all the apology/regret/thanks at the end of this chat session.... :) Think good or ask any of your friend regarding this problem and please get me a solution to fix this problem, or let me know which part may have problem and why it happened. I mean why it happened, since I used to keep it very clean and not allowed anyboody else to work with it. Also it was loaded with Genuine Windows Vista Home Edition, and I used to update it regularly.
Malia : Could you please let me confirm where did you purchased the Notebook?
BIJI MATHEW : I purchased this product from a shop named ONLINE IT SHOPPE, Near Nagampadom Over Bridge, Kottayam, Kerala State, India.
Malia : Thank you for the information.
Malia : Biji, the issue is with the display card or the connectors of the same with the motherboard. SO to isolate and rectify that issue, it is not possible to rectify it through this chat service as it requires onsite diagnosis.
Malia : I request you to contact HP Local support at your place to get it repaired.
Malia : Since other LED's on the notebook are glowing we can isolate that the issue is with the display card, but to isolate whether it is the connector or the card itself, only a service personnal can tell that after dissembling the notebook.
Malia : Please go through the Below weblink to contact HP service centres in India;
Malia : http://welcome.hp.com/country/in/en/contact/phone_assist.html#section1
Malia : Note: Please do not click the link, just copy the entire link and paste it in a new Internet Explorer browser window and hit Go.
BIJI MATHEW : Okay Thank you for your information. But did not notice in my previous chat that, when I used to keep the laptop ON, every 25 seconds, it restarts and after a couple of hours it MAY boot properly. I got it booted a couple of times, but from 2 days, it did not boot... only restarts every 25 seconds. About the local HP service centres here, I am afraid that they will bill me more for the service telling that, "this/that was replaced". May be they say the motherboard itself has to be changed and that would be very costly. The HP authorised service point near to my place is REDINGTON, Cochin. Very expensive service centre. Through my friends I heard that, they will charge even for not the changed items.
BIJI MATHEW : Correction : Okay Thank you for your information. But did you* notice
Malia : I can understand your concern Biji.
Malia : Biji, I had gone through the Previous chat session and came to know that it might be the issue with the LCD, or with the Internal Hardware malfunction of the Notebook.
BIJI MATHEW : Okay thank you for your suggestions. I think you cannot give me any other suggestion except giving the thing to a Service Centre. Have a nice day. Bye.
Malia : I can understand your concern.
Malia : Is there anything else I may assist you with?
BIJI MATHEW : Nothing Else... You may leave now.
Malia : Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at: http://www.hp.com/support/chat. Chat support is available 24 hrs a day, 7 days a week.

Keep in touch with me if you get any solution or about a trusted service person.



Regards,

Biji Mathew

   
Reply to abijimathew

13

Raj, on Feb 15, 2009 5:07:35 am GMT

I am facing exactly the same problem, are you still facing the problem or is it been corrected. I have a AMD V6511 AU Notebook
If problem is solved, what changes did you made?


Regards

Raj

   
Reply to Raj

15

AJ, on Feb 24, 2009 7:09:35 pm GMT

Has anyone had their issue resolved? Id like to hear what the issue was.

Thanks
AJ

   
Reply to AJ

16

abijimathew, on Feb 25, 2009 7:20:17 am GMT

Hi All,

As per the HP online technician's suggestion, I contacted HP authorised service centre in Ernakulam ( Kerala ). When I described the problem of my laptop, the service technician told me that, problem is with the NVIDIA graphic chip and it has to be replaced.

I asked him the cost of changing the chip and time takes to repair it. He replied, it will cost around Rs.8500/- (INR). Since they are giving the laptop to their Culcutta service centre it takes maximum of 2 weeks to get it repaired.

I asked him the cost of motherboard, he replied it costs around Rs.16000/- (INR)

Since I am in short of money, I did not give it for repair yet. :)
If you are ready with this much amount, you can contact them.

   
Reply to abijimathew

17

Avinash, on Feb 25, 2009 11:50:50 am GMT

Hi Abijimathew,

As I have previously described the problem(solution as well).

You got to replace the nVidia chip, that's correct, but I don't believe in price they have asked.
I had the same problem with my V6106. I got nVIDIA chip replaced with 2500(INR) @ Nehru Place, New Delhi in front of my eyes, and about the time as I said "in front of my eyes"(in 30 mins I got it back).

One more thing, If your notebook is not 3 Yrs old HP will do it free of cost.
If you have doubt that you got just 1 yr warranty, thn I tell you its for notebook, but few parts like Mother board, its for three yrs.
Also, as HP doesn't do component level repairing, they just replace whole motherboard for NVIDIA and even thats for free.

You might have contacted non-authorised Service center or He is cheating you.

Regards
Avinash

   
Reply to Avinash

20

abijimathew, on Feb 25, 2009 1:26:23 pm GMT

Dear Avinash,

Thankyou for your reply.
Can you contack that service person and ask him how much it will cost for replacing my laptop's NVIDIA graphic chip? My laptop's model is HP Compaq Presario V6212AU

Also, please give me the address and telephone number of that service person.

Thanks in advance.

Biji Mathew

   
Reply to abijimathew

32

Vanshi, on May 12, 2009 1:00:10 pm BST

Hi Avinash
I have got same problem in my laptop and after reading your reply i am also thinking of going to Nehru Place. Could you please let me know the name and phone no of the shop where you got your Laptop done . It will be of great help to me, please email me the answer
Thank you
Vanshidhar Singh

   
Reply to Vanshi

18

ADI, on Feb 25, 2009 12:11:11 pm GMT

Hi Avinash,
I am also facing same prob with my laptop.
I am also planning to go Nehru place for repair.
could you please tell me name of the shop.

Thanks,
Aditya

   
Reply to ADI

21

abijimathew, on Feb 25, 2009 1:30:00 pm GMT

Hi All,

Here is the video link which shows the common problem of HP Compaq Presario V6212AU laptops.
Click here : http://www.youtube.com/watch?v=miI6XskuhU0

Regards,
Biji Mathew

   
Reply to abijimathew

22

ankit jaiswal, on Apr 4, 2009 12:30:15 am BST

Hey i am from bangalore . i got to ur article just yest i am so pissed at hp right now,
because i am havin this same problem for 5 months now. sumtimes it doesnt switchs on for a week or so.
i bought this v6212au around 2nhalf year back. i wanna ask u guys tht can i contact the service center here an get the sb changed FOR NO COST. if they denie then can i go to consumer court an file a case stating they sold me a fault piece of equipment to me, which has this problem.
PLEASE TELL ME WHT SHOULD I DO .

regards..
ankit jaiswal

   
Reply to ankit jaiswal

23

abijimathew, on Apr 4, 2009 3:01:05 pm BST

Hi Ankit,


Thanks for your reply.
About contacting the HP authorised service centre and claiming for a free of cost repair is for no use. They won't service it for free of cost. While purchasing we are getting only 1 year warranty and we won't get any free service . Like you said, giving a complaint to consumer court will be better, but I don't think that will help. If you believe that, you can get a free service or new laptop, if you give a complaint in consumer court, I will also support you regarding this matter.

If you give it for service in any HP authorised service centre, they will charge you heavy, because they are living for cheating people like us.

If you give it for service in any other service centre (those who do chip level service) you can get it serviced for less than Rs.3500/-

I did not repaired my laptop yet, I will do it soon, and planning to sell it off...... because I don't have any other option. But I am sure, if you decide to go complain in consumer court, I am also with you.

Regards,

Biji Mathew

   
Reply to abijimathew

24

AJ, on Apr 4, 2009 4:11:25 pm BST
  • +1

I bought a new motherboard on ebay and downloaded the manual for my laptop - i replaced the motherboard and reassembled my laptop. It cost $100 for the motherboard and maybe 2 hours of time (you have to be very careful taking the laptop apart, many little ribbon cables that can tear if you do not disconnect first). So, that is the best solution. Or take it to someone who will do it for you, but they will charge around $300 for it.

   
Reply to AJ

53

Vijay, on Oct 9, 2009 7:39:41 am BST

Hello Ankit,

I'm also facing the same problem. If your problem with the laptop(Display problem) is solved please suggest me also where can i go for it and correct the issue. I contacted one service centere they asked for 6000/- in bangalore. If i can replace the nvidia chip for less cost i will go for it. but 6000 is very huge. Please let me where i can get correct my laptop display problem in bangalore.

Thanks in advance ankit.

Others:

If anybody know the service centere in Bangalore which can repair the laptop(display problem) for less cost please let me know.

Thanks in advance. Its very nice to see all your concern and helping messages.

~Vijay

   
Reply to Vijay

25

ankit jaiswal, on Apr 5, 2009 4:10:11 pm BST

Hello biji.
i think i will file a case soon. just gettin enough evidence first.
if u have any links tht will help please pass them to ankit_sankey@hotmail.com
thank you
ankit

   
Reply to ankit jaiswal

26

Sapta, on Apr 6, 2009 9:06:14 am BST

HP Pavilion with AMD Turion and NVDIA Graphics simply sucks.
I have one HP Pavilion 6000DVnr with Turion (64*2) TL-50 and NVDIA GFORCE 6050 I guess. Everyhing looks fine apart from it doesn't boot ! I bought it from bestbuy and when returned to India it started giving the same problem only after 14 months ( Yes you are right as my warranty was for 12 months). Overheating of the laptop is a perpetual problem with this confuguration. One of mine friend was previously working in NVDIA Bangalore and he admitted the same problem. Infact nowadays AMD & NVDIA don't have any business tie up also.

Dont know what do with this shit (apart from throwing it to trash and buying a new one).

I took it to HP service centre in Kolkata (Where I am from). They simply said ( after they knew the warranty is over) and more irritating while telling and smiling that the motherboard has a problem and it has to be replaced for a cost of 20000 INR !

I tried with a local laptop technician . He took it and checked for a month and changed something (which he didn't tell me) and charged me 5500 INR. I though OK. Now after using it for only three weeks its the same problem. Again the same story and weird explanations by the technician. Returned me (this time free of cost). Used it for another month, and huh... U guesses it right.. Same old problem..no booting only glowing of blue lights, self restarting, and blah blah blah...

Does anyone in this forum know from where I can change the NVDIA Chipset ( I am sure the problem with the Graphics chip) in Kolkata with a some sort of guarantee on that NVDIA chip maybe in KOLKATA??

Thanks for the patience

Saptarshi

   
Reply to Sapta

27

abijimathew, on Apr 6, 2009 10:39:59 am BST

Hi Friends,

Instead of repairing this HP6212 laptop frequently, repair it by an experienced chip level technician and return it to the company from where you brought it and exchange it with any other good brand laptop. You may need to pay some extra money for the new laptop. I am planning to do like that after repairing my laptop.

I really don't know how to file a case against HP regarding the laptop issue.

Regards,

Biji

   
Reply to abijimathew

55

 KAPZ, on Oct 12, 2009 10:36:27 am BST

I can help you only if you are in Delhi or you can send your laptop to Delhi. Actually, all the technicians only give some heat to the VGA chip and return it back to the owner. If it starts working they charge for it if not they dont charge. But this thing does not last long and also damages the chip and its bond completely leaving it beyond repair. This work requires special machines to do which are costly and are not every technician can afford it. I know a person who is expert and also gives 25 days warranty. Takes around 1 week to repair and fully check the laptop. Costs around Rs. 3500/-. Contact me at 9811049801

   
Reply to KAPZ

28

KaDyLaK, on Apr 10, 2009 6:46:56 pm BST

Hi there,

I work in a small computer store and have had many experiences with problem on customer's laptops. I do not know if you are aware of this or not but Hp has extended warranty on certain HP and Compaq models to 24 months.

http://h10025.www1.hp.com/...

The above link will take you to their Canadian support page that I have dealt with, but they should have a similar page for other countries. On this page you input your model and serial number to determine if your model is covered. Call their tech support and ask about this warranty specifically because their tech support do not always know of this, (or do not offer it if they do) when calling.

In my case they send out a box through a courier service with a return way bill, turn around time is around 1-2 weeks and they replace the motherboard free of charge saving our customers hundreds of dollars

I hope this helps,
Scott

   
Reply to KaDyLaK

34

Tirrell, on Jun 12, 2009 4:00:56 am BST

Thanks for that link. That appears to be just what is wrong with this laptop I'm working on. AND her system is included in the listed model and product numbers on the page. We are going to set it up tomorrow for repair!

   
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