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WDElements 1TB External Drive Issues

Last answer on Sep 17, 2009 3:20:00 pm BST rudejohn, on Jan 8, 2009 11:19:27 pm GMT 
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Hello,

Thank you in advance for your assistance.

I am trying to connect a WDElements external hard drive to a Windows XP SP3 system. My symptoms:
When I connect the drive, it recognizes the drive and indicates that the drive is ready to use
When I connect the drive, My Computer locks up and I am not able to see the drive connected
If I try to boot with the drive connected, the boot locks up

I have tried the following suggestions based on a search of your user forums:
Disabling USB boot (no such boot option on my BIOS)
Using Administrative Tools to assign a drive letter (the drive in question does not exist in Computer Management)

System information:
Motherboard Name Gigabyte GA-K8NF-9
CPU Type AMD Athlon 64, 2200 MHz (11 x 200) 3500+

Thank you very much in advance for your possible assistance and have a nice day!

John

Configuration: Windows XP
Firefox 3.0.5

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1

ebuddy4445, on Jan 9, 2009 5:36:52 am GMT

Hi,
this may be due to a defective HDD,
i guess that you have just bought it.
so return it to where you purchased it.

   
Reply to ebuddy4445

2

photoguy, on Feb 4, 2009 1:29:10 pm GMT
  • +5

I am having a similar problem running a WDElements 1TB external on my Windows XP Pro SP1 machine. I thought it was just a bad drive so Newegg is replacing it, but in the interim, I picked up a Seagate Desk 1TB external on sale at Fry's and it too is having trouble with my system. The issue is as follows:

When you plug in the drive, it is recognized, installed, and shows in "My Computer". You can open the drive up create folders, transfer files, everything as normal. That is, until a random period of time later when the drive will just lock up, and windows slows down to a crawl (takes 30-40 seconds to register a mouse click). It almost always happens during a file transfer, and if you hot-unplug the drive's USB, windows returns to normal and you lose whatever data you were transferring. If you leave it plugged in and try to shut down the system, it always locks up, leaving you the reset button as your only recourse.

Once the system is reset, windows will not boot while the drive is connected. Unplug it, the computer boots fine.

Is this some sort of setting or interface that has difficulty with drives over a certain size?
Anyone else experience this issue? Any known fixes?

Thanks in advance for any help you can offer toward resolving this!

   
Reply to photoguy

3

key ödemeleri, on Feb 4, 2009 1:55:51 pm GMT
   
Reply to key ödemeleri

4

swomp, on May 9, 2009 5:50:21 pm BST

For me it seemed to get better after i put a true usb 2.0 card into my puter. Or maybe this is because each file trnsfer now takes shorter time than the transfer time for the disk to get bugged.

   
Reply to swomp

5

Foshizzy03, on May 24, 2009 6:13:24 am BST

Pretty much the exact same thing keeps happening to me, i can't add on to my EHD at all without it freezing on me, does anybody know how to fix this?
the diagnostics test that the website gives me says it has bad sectors. but i get different results each time. it happens when i plug it into an other desktop in the house.

   
Reply to Foshizzy03

6

Ral, on Jun 26, 2009 8:02:20 pm BST

I am running Windows XP Pro, SP2. I just bought an external 1 TB Seagate FreeAgent Desk and encountered almost the same problems as above. In my case, when I'd boot Windows XP the boot process would stop in identifying the USB port for the Seagate. In reading all the responses above - about not being able to stop USB Boot I went into my Setup program to see if I could disable my USB Boot. Same thing here in that I did not have a "USB Boot" reference. (AMI motherboard - P5P800 and an Intel 3.0 Gbs CPU)/

However, in looking at the USB configurations I noticed there was an entry (choice) for "Legacy USB Support". Since I'm not knowledgeable on what's going on I decided that I didn't need legacy support. Ha! I disabled the Legacy support, rebooted, and guess what? It caused the USB boot to be bypassed and Windows boot right up. Now, this action might not work for you, but I just wanted to say that while you may not have a USB Boot, disabling the Legacy USB Support option in Setup might do the job. It's worth a try.

   
Reply to Ral

7

 Newguy, on Sep 17, 2009 3:20:00 pm BST
  • +1

@Ral
your solution worked for me. i'm running an asus MB and turning off support for legacy USB allowed my WHS to boot with the external WD Hdd attached.

   
Reply to Newguy
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