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How to unblock my hotmail account [Solved/Closed]

nino - Latest answer on Jan 19, 2013 10:15AM
Hello, Nino here.
How can i unblock my hotmail account please?
Why have i been blocked?
Keeps on asking me (mother birthplace)
My secret question was (mother's name
Please help
Read more 
25 answers
Answer
+38
moins plus
Because of the great number of hacked accounts, many users have reported that they received a reply ranging from 1 to 2 weeks.

Slumdog71 - Nov 13, 2011 11:54AM
hey ambucias i be quik,i have exactly same problem as you ALL here ive been hacked(hotmail)and blocked and have also same issue cant get into account to retrieve new password etc,this has made me soo angry it has completely messed up my steam account not to mention others!!!this is all far too complicated for me to get my head around now....ive made new email ac with gmail,no more msn hotmail for me which ive used for 12 years now!!!!this HAS AFFECTED everything else i do with my PC!!!!
Slumdog71 - Nov 13, 2011 11:55AM
i need help with this if anyone doesnt mind???.....ill keep an eye on this thread this week ok....
Answer
+10
moins plus
Your MSN/Hotmail Account has been hacked!

If your MSN Account has been hacked, go to MSN email support:
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1

You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !

? Remember this is the only way you can expect to recover your account!

Bee - May 10, 2011 05:11AM
Thank you so much....
Your instructions were very helpful and i managed to unblock my account...
and it took only one day...
owe you a lot..
thank you so much again.
Ambucias 9172Posts Monday February 1, 2010Registration date ModeratorStatus May 22, 2013Last seen - May 10, 2011 05:14AM
Dear Bee

You feedback is precious. Have a splendid day!
Mark - May 11, 2011 01:48AM
Hi I also can not log in and have been blocked. How can I log back in as I cant sign in. Thanks
Mark - May 11, 2011 01:55AM
Hi I have been blocked from my Hotmail account as it talks about spamming. I have reset the password but still cant log in. I cant use the help centre as it says to log in, whcih I cant do. Is there an email address to send requests to. Thanks
pez - May 11, 2011 03:28AM
me either...... I am really lost nothing they suggest to do works
Ambucias 9172Posts Monday February 1, 2010Registration date ModeratorStatus May 22, 2013Last seen - May 11, 2011 05:42AM
@Mark

Hotmail does not provide any contact address, they are afraid of being flooded with mails so everything is automated. Sorry.
BEBO - May 11, 2011 09:28AM
Dears,

I already put my information and I need to add new information, where can I modify or add new information, I can't add new information.

Please support.
Ambucias 9172Posts Monday February 1, 2010Registration date ModeratorStatus May 22, 2013Last seen - May 11, 2011 04:32PM
Bebo, you can't add new info, the form you completed was already sent and MSN has not provided for it.
BEBO - May 12, 2011 09:04AM
but when they replied my mail, they said that I can modify or add new information that help them make sure of my accout ownership.
Ambucias 9172Posts Monday February 1, 2010Registration date ModeratorStatus May 22, 2013Last seen - May 12, 2011 04:22PM
Bebo, try to go through the same process and the form may come-up again.
Mark - May 18, 2011 07:17PM
Same problem my account got block. Submit form with my info to try to recover my account. How long is it taking right now to get response back. Gave them an alternative e-mail to send back e-mail response. Very frustrating,,,have been using this same email for years.
Mark - May 20, 2011 03:42PM
I did recieve the auto response back asking for more information. I put in my secret code they sent to my alternate e-mail and tried supplying all the information in the format you show on some of your emails. On bottom of the reply they say mark as answer or umark. When I change that setting, the box changes color. I am not sure I responded to their request or not. Hotmail actually got back to me in 12 hours. But they have not responded to my answer all the questions in the format you stated to use. It now has been a couple days and have not had a response to my more information. Do they check your responses. Or do I have to try again. The format you stated to use actually provides much more info than what they originally requested. How long should I waint before I start all over again. Thanks
Ambucias 9172Posts Monday February 1, 2010Registration date ModeratorStatus May 22, 2013Last seen - May 21, 2011 04:48AM
Mark, I would try again. There are thousands of accounts being hacked, I wold think that they do not follow-up after the first response.
zettezette - Jun 1, 2011 06:58AM
Hi
I have been trying to help a friend who has had her account blocked for no reason ... we have been able to answer the secret question but they want to send a pass code to a very old email address that doesn't exist anymore ... surely hotmail can see the hotmail account is out of date. Is there anything to do to get help? She has 10 years worth of information filed in her account
MelJ - Jun 4, 2011 10:04AM
Hi there, I've had my account blocked for almost 2 weeks now. I've provided an unbelievable amount of information 3 times included over 6 emails and the specific date stamps, sends, subject lines etc and the support team is still telling me they can't prove my ownership. I've provided lists of contacts in my address book and everything and am stuck on what else I can do. I really don't understand given the amount of information I have provided how they can't prove my ownership and am getting extremely frustrated. Does anyone have any other suggestions on what else I can do as I really need to access my account?
josmck - Jun 4, 2011 06:27PM
hi ,i want to unblock my hotmail account and why it was blocked please i need it soon because i have important emails there thanks
carlylou - Nov 1, 2011 02:39AM
Im having the same issues, my accounts been hacked i cannot get into it. Im unable to reset password. I have filled out the form except im not sure if i segistered with the same info as ive had this account for 15years or so. How do i get all my contacts and all my folders information?? How do i get the code sent to my alternate email as its not going to my phone...im at a dead end with this what the hell do the hackers get out of this!!:-( Any help/advice greatly appreciated.
Answer
+9
moins plus
Greetings

Here is how you might solve the issue. This is the very last resort that worked for many others.

Open a brand new MSN/Hotmail account. On the main page, top right corner you will see a link "Ask a question", click on it and it will take you to a forum. Explain the situation in detail. A Hotmail moderator should give you the solution within 24 to 48 hours.

Good luck and please let me know

foggy95 2Posts Saturday January 19, 2013Registration date January 19, 2013Last seen - Jan 19, 2013 10:15AM
i cant even see where it says 'ask a question'
Answer
+4
moins plus
Oay Ive done althat but how long do they take???

Answer
+1
moins plus
here is the text taken from Hotmail/MSN site on how to recover your account:


Somebody stole your password to send spam. We temporarily block the accounts compromised to help you you and your contacts, and then let us help you to recover your account.

The fastest means to recover your account is to change your password. Then you will want certainly to ensure you that the person at the origin of this incident did not change the data of your account, which would enable him to take again at once the control of your account.

Here the steps which you should follow:

1. Can you always connect you? If you can,change your password. For this follow our steps to modify your password.

http://windowslivehelp.com/...

2. Were asked to give your cell phone number after connected? At the time of connection, it is possible indeed that we ask for a telephone number in order to send you a message text containing to you a secret code. This is intended to prevent the spammers from using your account.

3. If you do not manage to connect you, try to redefine your password. http://windowslivehelp.com/...


During the process of validation it to you will be asked key information on your account Windows Live that you only you will be able to provide us. This enables us to check that you are the rightful owner of the account. The criteria of requirement intended to protect you are very strict, consequently you must give us as much information as possible and details for each question. It is possible that you need to request from some your friends and contacts to ask for confirmation of subject of received emails or addresses email of contacts. The more information, the more we will be able to validate your account and thus to help you to recover the access on your account.

If for a different reason you can't connect you for a different reason, see information on this subject on the page relating to connection problems of connection:

http://windowslivehelp.com/...

There is no other way to recover your account and no other way to contact Hormail.

Look at this thread proving that the solution provided works:

http://en.kioskea.net/forum/affich-539377-how-to-unblock-my-hotmail-account#4

This document entitled « How to unblock my hotmail account » from Kioskea (en.kioskea.net) is made available under the Creative Commons license. You can copy, modify copies of this page, under the conditions stipulated by the license, as this note appears clearly.

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