If you have not used your business account to send spams, follow the procedure below.
I suspect that your account has been hacked and that perhaps the above message is not legitimate.
If you follow the hereunder procedure, you must be patient, many users have reported that they received a reply only after 7 days as this Hotmail hacking has become epidemic. Everyday on this forum, there many request for help concerning blocked accounts which have actually been hacked.
If your MSN/Hotmail Account has been hacked!
If your MSN Account has been hacked, go to MSN email support:
you need to follow the password reset link and when it comes to the three options of how you want to change your password click on the last one, customer support and then fill out the form!
You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !
? Remember this is the only way you can expect to recover your account!