Join
the community
Sign-up
Ask a question Report

Computer screen goes black after startwindows

Amberlouise - Latest answer on Jul 21, 2011 10:23PM
Hello,
My computer loads normally but after it says starting windows the screen goes black. It doesn't work in safe mode either. What do I do? I have an acer windows 7. Please help!
Read more 
More
Answer
+1
moins plus
bionik 2637Posts Thursday August 19, 2010Registration date ContributorStatus April 17, 2013Last seen Jan 25, 2011 03:55AM
Hello,

Follow these instructions:

1) Restart your PC

2) Logon and wait for the black screen to appear

3) Make sure your PC should be able to connect to the internet (black screen does not appear to affect this)

4) Press the CTRL, ALT and DEL keys simultaneously

5) When prompted, Click Start Task Manager

6) In Task Manager Click on the Application Tab

7) Next Click New Task

8) Now enter the command:

"C:\Program Files\Internet Explorer\iexplore.exe" "http://info.prevx.com/download.asp?GRAB=BLACKSCREENFIX"

Note this command assumes that you are using internet explorer as your browser, if not substitute your browser path and file details for those of iexplore.exe or use the Browser option of Task manager to locate it.

9) Click OK and your browser should start up and begin the download process

10) When prompted for the download Click run, the black screen fix program will download and run to automatically fix the issue.

11) Now restart your PC.

Good Luck.

Regards!

Add comment - Website
Confused - Feb 4, 2011 04:29PM
I keep seeing this solution - but how are you supposed to do this when the screen is black??? I don't see anything but a black screen and a cursor! If I could cntl-alt-delete, I would already be in my OS
Ambucias 9183Posts Monday February 1, 2010Registration date ModeratorStatus May 25, 2013Last seen - Feb 4, 2011 04:52PM
Press the Windows key to see if you can get to command prompt and run explorer.exe. If you can't Please boot pressing F10 for recovery
mr_funkybrown - Feb 4, 2011 07:08PM
I have this same problem. I get to the login screen, after logging in, it goes black with just a cursor. I keep seeing the above 'fix' everywhere as well, but it is not the same thing. pressing CTRL-ALT-DEL does nothing.
Doesn't work in any of the Safe-Modes' either.
bionik 2637Posts Thursday August 19, 2010Registration date ContributorStatus April 17, 2013Last seen - Feb 5, 2011 11:40AM
Hello,
This method works but it goes without saying that you will do it blindly because after the login screen you have the black screen.
Ambucias 9183Posts Monday February 1, 2010Registration date ModeratorStatus May 25, 2013Last seen - Feb 5, 2011 03:49PM
I don't think that F10 is done on a black screen but with options on a black background
yvonneuk - Feb 27, 2011 11:32AM
didnt work for me
yvonneuk - Feb 27, 2011 11:35AM
my computer had a trojan and seemed to be working ok, then i switched it on today starts to load up with the window xp (btw) my computer is only 2 months old.logo and then goes black, can't load any disks to reformat it, i have tried safe mode and nothing it all starts to load but that it, any ideas as to what to do
yvonneuk - Feb 27, 2011 11:37AM
i tried the alt control delete thing and it just kept going crazy wouldnt bring the task manager up
bionik 2637Posts Thursday August 19, 2010Registration date ContributorStatus April 17, 2013Last seen - Feb 27, 2011 01:10PM
Hello,

Try this:

1) When you switch ON your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

2) Select "Safe Mode"

3) Go to Control Panel -> Backup and Restore -> Recover system settings or your computer -> Open System Restore -> follow the wizard to restore the system to the state before the issue occurred

Regards!
Jordanpa - Jul 21, 2011 12:43PM
Hi my computer was doing the same thing, I pressed f8 and clicked safe mode, but I still have the black screen in safe mode. Please help! I have trend micro virus protection, that have obviously failed for me again, as I have had this problem before and I paid $200 to get it fixed, but it looks like maybe a new laptop would be best.
Add comment
Answer
+0
moins plus
Noodle2u 7Posts Thursday June 18, 2009Registration date November 15, 2011Last seen Jul 21, 2011 10:23PM
Hi there

If you cannot get into safe mode to do a system restore I would get my Operating system cd out and try repairing Windows with that. There are a few options on the cd...One is the restore option.

Also I highly recommend people have a boot cd or a repair cd handy for these unexpected errors. It saves alot of trouble and stress.

If these solutions do not work for you here are some more ideas:
http://tips4pc.com/articles/computer%20troubleshooting/black-screen-in-windows-troubleshooting-computer-tips.htm

 Add comment - Website
Add comment
Ask a question
This document entitled « Computer screen goes black after startwindows » from Kioskea (en.kioskea.net) is made available under the Creative Commons license. You can copy, modify copies of this page, under the conditions stipulated by the license, as this note appears clearly.
Register now

Not a member yet?

sign-up, it takes less than a minute and it's free!

Members get more answers than anonymous users.

Being a member gives you detailed monitoring of your requests.

Being a member gives you additional options.

Receive our newsletter

health.kioskea.net