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Keyboard and mouse are dead. I cannot get into safe mode.

Windows loads to the password screen, I cannot enter password since mouse and keyboarg are dead. They work on othyer computer. I even tried new, no difference, they are usb. I hit f8 for safe mode but since keyboard is dead keystrokes donot register.

Hey Don/dstew.

A client brought in a Dell Dimension 9150 that does not recognize USB keyboards or mice in any USB port. There are no PS/2 ports, so that's one less option. I think it is a BIOS problem, and not a virus as suggested above. I even added a PCI USB/Firewire card, and it didn't help at all. I'm going to research it some more, and I'll let you know what I find.

Hi, im having the same problem.
Ive got a Dell Dimension 9150 PC.

I recently replaced the Hard Drive.
I didnt have the Dell Installation Disc so I bought one with a licence.

Upon installing I get to the "Welcome To Setup" and the Keyboard is stuck however before that it lets me use the keyboard to get to that point.

Seens a bit odd. I installed Vista on it no problem ( but its only on a 30 day trial as the licence is on my missus laptop.

Any clue?!

No idea. I have not been able to fix mine, It does not load windows and the keyboard never works

I have the same problem i have 3 and only 1 of them work.
somtimes when i start up the computer with the mice that dont work it makes a beeping noise

Hey i got into safe mode wih net working i get to log in screen same thing unable to move mouse and keys

My computer was hit by lightning last Sunday. It's a new Dell and it has no keyboard or mouse functions. This is the first time I have been able to get back on line with another computer.

I had this problem on my hp desktop after upgrading to USB 2.0. The error was in the BIOS settings and I solved it by opening my tower (after unplugging the power of course) and removing the small battery located on the motherboard. I reinstalled the battery about 30 seconds later and plugged in the power. This solved the keyboard problem in the BIOS environment but i still needed to enter safe mode to setup the hardware in the Windows OS. Hope this helps!

I am having the same problem, and I understand why Don is getting so frustrated. It is not bios, it is windows OS which is screwing up. The reason I know this is because this happened to my HARDDRIVE (not computer) when I was away for an extended period so I brought my harddrive with me and slaved it in another computer. I then changed bios settings it make it the master and loaded my "computer" up. It did have to find drivers for the new hardware, but it virtually worked like the old rig. Mine windows xp stopped responding to keyboard/mouse responses after I was defragged or virus scanning, I cannot remember which I just know I left it to do the work overnight only to come back and load up the computer and get the chkdsk program running on startup. No idea what happened that night, but know that the windows os is screwed. I took the harddrive back to my rig hoping it was just a problem with the other rig and no avail same problem. Anyone saying safe mode, or any kind of windows tricks using the harddrive to boot hasn't had the problem. I know of one solution that will work, yank out the harddrive and bring it to another computer, (or put in a new harddrive and slave the old) backup your files and some settings ( do not want to transfer over the error), format and reinstall. I may go with this option soon as I am awaiting a copy of Vista from my friend. Either way, loading up with that version of Windows will just yield the same results, mouse and keyboard failure. I will try virus scanning again (no luck finding anything with norton so far), I tried chkdsk with the fix arguement (found no errors but have yet to reload the os) and lastly will check out the registry see if anything is messed up (not exactly sure how to do that from another windows)

Hopefully this gives some insight to the people who do not have this problem, and hopefully give you some idea's Don. I'll try and check up here to see if there are any results, although this thread has not been replied to in a few weeks.

Jareth

Hey everyone, i'm working on a dell that has the same symptoms. Luckily i've got ps2 and usb connections, unfortunately they both yield the same results. As soon as Windows loads no mouse or keyboard. What i'm going to suggest to everyone is that you try to run something like Knoppix, it's a live CD you can download and burn for free. It runs a linux desktop in memory without doing anything to your hard drive. (like overwriting windows) This will provide a fair test to see if the mouse is just screwy in windows, or if it's more hardware related .. like bios or bad motherboard, etc. Let the testing begin!

Ok, so after some testing using an Ubuntu Live CD, I let it run a memory test and viola! Bad RAM. Only one chip, thank goodness. With the bad chip removed the keyboard and mouse are functional once again. Hooray!

I have the same problem.... VERY frustrating! I have tried many forums with this topic and the answers are useless. It seems to be a very common problem.... why can't we get an answer? I can use my keyboard and mouse prior to the "Safe Mode" login screen but when the login screen shows up they shut down leaving me unable to enter my password. I have tried all types of different keyboards and mice (wireless, cabled, USB, PS/2, etc). How can I get into my computer???

This started when I did a "Microsoft Update" of optional software. I believe it was network drivers. Upon rebooting I just get a blank screen after the BIOS and ROM stuff. I just want to get in using Safe Mode to roll back the driver but I can't because MY KEYBOARD AND MOUSE SHUT DOWN IN SAFE MODE! Anybody? Microsoft???

If you have problems with the USB keyboard and mouse, copy these three files from your pc (they are Windows' USB drivers):
a. Hccoin.dll (c:\WINDOWS\system32)
The following are found: C:\WINDOWS\system32\drivers)
b. Usbehci.sys
c. Usbhub.sys
d. Usbport.sys
5. Copy them to their respective locations via floppy (yes, I said floppy) or cd by booting to an MS-DOS prompt
6. Once you have them copied – the USB keyboard and mouse will work (verified this today)