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Mouse and keyboard failure [Solved/Closed]

DON - Latest answer on Nov 30, 2012 04:11PM
Hello,
I have a DELL computer. at startup I have to hit enter to continue to windows desktop. I get a keyboard failure message no keys on keyboard work and mouse is not working also. I tried a new kayboard and and mouse but had same results. How do I get into windows to check system if the key board and mouse don't work?????
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Answer
+105
moins plus
If you have problems with the USB keyboard and mouse, copy these three files from your pc (they are Windows' USB drivers):
a. Hccoin.dll (c:\WINDOWS\system32)
The following are found: C:\WINDOWS\system32\drivers)
b. Usbehci.sys
c. Usbhub.sys
d. Usbport.sys
5. Copy them to their respective locations via floppy (yes, I said floppy) or cd by booting to an MS-DOS prompt
6. Once you have them copied the USB keyboard and mouse will work (verified this today)

Anonymous User - May 25, 2010 07:30PM
@ITSPC Helllooo! My keyboard and mouse DO NOT WORK. Consequently cannot access ANY of my drives!
Anonymous User - May 25, 2010 07:42PM
@ RATTY_LAA - This is a WINDOWS forum list!!!!!!!! YOU have too much time on your hands if you feel the need to peruse this section to fulfill your sad need to feel superior to others. People search here for legit solutions to legit problems. The only way to learn about computers and how they work is to have problems and solve them yourself. Thanks for NOTHING. BTW: Your name is prophetic......
Oh! Can I direct you to a definition site? Thanks meowmix. All the less I needed to type. Hmmmmmm.....RATTY? meowmix? The CAT always wins!!
anh anh- Jun 2, 2010 09:26AM
how fun it is, how can u do something with a computer without keyboard and mouse?
OOO- Jun 10, 2010 05:54AM
mmmmmmm... linux maybe?? OMFG, peopleo some of you are a morons....
BAZINGA- Nov 30, 2012 04:11PM
You have an iPhone? You have a Google phone? You have a router/switch/modem? You use a new fancy TV with internet capabilities? Do you use chrome, firefox or opera browser? Ohh I'm sorry, please tell me more how less then 5% of the world use a UNIX/Linux based gadget/software...
Answer
+51
moins plus
I agree you guys are idiots......you may want to consider handing in your A+ membeship cards. The problem as to why the system can't load into windows is the protocols for USB are loaded on Winodws startup but our client can't type in the password to get into windows you have a chicken or the egg problem not a virus not a keyloagger and the client dose not need to go out a get a new computer. Now speakin to the client One soultion you may try is installing a PCi card that has PS/2 ports sticking out of the back(the old style round ports for a mouse and keyborad) this requires opening the computer and installing the card and getting your hands on an old style keyboard and mouse. If you don't feel comfortable rattleing around inside your computer or if the computer is out of warrenty then call around to some local computer stores tell them you need a PCi card with PS/2 ports when you find one ask if they will install the card (most stores are happy to do it ) then you can plug in the mouse and keyboard type in your password at window bootup and get into windows. And we can all write into micorsoft asking why they decided to make the drivers for USB windows specific cause it make IT jobs much harder. Also the another thing to have checked is the services for USB again you'll need an it tech like myself to check that but again if windows services for USB are turned off then the USB protocols won't load on startup of windows causeing the same problem....the moral to the story hail to PS/2.

RATTY_LAA- Apr 14, 2010 03:56PM
LINUX
piss-ed- Apr 17, 2010 01:47AM
Well, I have the same problem. Wireless mouse and keyboard (USB) were working FINE until I did a MS update tonight. Now on boot, the wireless receiver lights up (power going to the USB) and then goes dead. Stopped at the log-in screen, because mouse and keyboard don't work. I have a wireless mouse for my laptop, and plugged in, it shows power and that the receiver is getting a signal from the mouse. XP Pro still locked up AFTER update. I swear, MS screws up more stuff than they fix.
anh anh- Jun 2, 2010 09:29AM
:))there is a only solution linux, ubuntu,and stuff
mk- Jun 15, 2010 03:06PM
'the old style round ports for a mouse and keyborad' - I plugged the USB of the keyboard into a USB2round port converter and...it worked!
t-bear- Jun 20, 2010 05:17PM
i have a similar problem, my mouse works but keyboard does not. i am using on screen keyboard.
Answer
+25
moins plus
Ok the problem is we are tring to discuss 2 different issues in one topic. If your mouse and keyboard do not work from the time that you turn your computer on (like when it says to push F1 or what ever it is on your machine to enter setup, or if you push F8 over and over again and it does not give you option to enter safe mode) Then you have a bios issue. First thing I would do is power down and unplug computer and remove the bios battery for 30 seconds and then reinstall or find the reset bios jumper on your computer set it for 30 seconds and replace. If your mouse and keyboard are not working after you see the windows startup screen then that is either a driver or virus issue. If it is drivers then you should load the drivers listed a few topics above. To do that you can put your hard drive as slave in another machine or get a USB to IDE adapter and power supply and load it from the usb port of another machine. That should fix it. If it is the issue with Bios and removing the battery does not fix it then you have either a bios virus or a bad motherboard. You could go and get a pci card for PS2 mouse and keyboard connections. Hope this helps.

Answer
+12
moins plus
Hey guys, I had the same problem. Sometimes the easiest answer is often overlooked. What I did was unplug everything from my computer after it was off (I mean all external connections, not inside the pc). After I unplug everything (even the power cord) I pressed the power button. After that I plugged the power cord back (only the power cord) and I pressed the power button, thus turning on the pc. That did the trick for me. I made sure the keyboard was working and then turned the pc off and plugged all of my components back. By unplugging the power cord and hitting the power button while the pc is off, you are essentially doing the same as if you were to take the battery out manually like suggested in the above steps. Please let me know if this helps as I have another method of fixing this.

compgenious- Feb 12, 2010 05:23PM
Jay, simply unplugging the power cord and pressing the power button does not erase the CMOS information, it simply discharges all residual energy left within your psu. A full and proper CMOS clear process is as follows.

Before you follow any of these below steps, please be sure to touch the EDGE of the case with the power cable plugged in, this will discharge any static build up that you have accumulated. Static build up and discharge are a computers worst enemy. Some one that does not do this could fry their Motherboard or other equally important components due to Static Discharge.

1. Turn off your computer, follow this by removing all attachments (keyboard, mouse, all the good ol cables back there.)

2. Open the side of your case, somewhere on the board everything sticks up from (The Motherboard) is a nickel sized silver battery, carefully remove this, as you can, if not careful, damage the parts that hold the battery in on some motherboards. It is usually in the lower left part of the motherboard, but I have seen it in some strange locations in my time, even directly underneath the memory slots.

3. With said battery still removed, and the power cable disconnected, press the power button anywhere from 5-7 times, this will ensure that all residual power in your power supply unit (PSU) is discharged, thus ensuring a completely cleared CMOS info.

4. Replace the CMOS battery into the battery holder, I find the easiest way is to put one side into the holder, and push the other side down till it clicks in place. THIS DOES NOT REQUIRE A GREAT AMOUNT OF FORCE. Do not push to hard, or you could damage your motherboard.

5. Plug the power cable back into the back of the computer, and power it up. At this point, you should get a BIOS error stating that time and date are not set, and to correct the issue, I then shut the computer off, and plug back in the mouse and keyboard. I always do this even if the mouse and keyboard is USB. This is especially important to do with PS/2 type mice and keyboards, as they are not "Hot Swappable" meaning that you could damage your ports if you plug one in while the power is on. They will also not be recognized by your O/S if they are plugged in while the power is on. Please be sure that the power is off.

6. Boot the system and enter system setup, on many computers now a-days this is accomplished by pressing F2 or F10 at BIOS Post screen. On an older computer you may have to press the DEL key on your keyboard. Set your time and date, remember, on any computer system the time is entered in a 24-hour format, To find what time it is in 24-hour format, add 12 to what time it is if it is afternoon. so for example if it is 1:45PM it would equate to 13:45 in 24 hour format (1:45 + 12 hours = 13:45) if it is not after noon, you do not do anything. Ex. 9:45AM = 09:45 24-hour format.

7. Once you have set your time and date, check other settings for compatibility, one thing you will want to make sure is enabled if you have old USB devices is Legacy USB support.

If you have any other questons, feel free to ask.
lissa- Mar 21, 2010 06:20PM
On HP media center runnining XP did as stated. I have a problem with power button sticking in but did manage to push in and out several times. Still boot to windows with mouse and keyboard freezing up. Light on mouse and number lock go on and off.. this did however allow me to get into safemode at bootup the second time and I went to last best config. No good though. Still have the problem. Mouse and Keyboard work in safe mode if I can get there but F8 tapping at startup doesn't do the trick as the keyboard already is not responding. I have removed the battery and waited and turned off the computer 2 times now with no sucess...Any other suggestions?
Answer
+10
moins plus
hey i got into safe mode wih net working i get to log in screen same thing unable to move mouse and keys

mikethedike 172Posts Saturday August 16, 2008Registration date September 22, 2012Last seen - Jul 12, 2009 01:11AM
Ok this is a virus that is in ur system follw the 3 steps carefully mentioned below

step one

first and foremost check if ur antivirus patch files have been updated if not then do the needfull

after this unplug ur system (remove the wire that connects ur system to the net) from net access

restart ur system in safe mode

(to start the system in safe mode, keep the F8 key pressed while the bios is loading till the dos screen shows up showing u various ways of starting ur comp)

select the safe mode option (not the safe mode with networking option)

here ur keyboard n mouse will work

now scan ur all ur local drives for virus let the scan finish

once finished u select the found virus one by one and delete them, as selecting them all and deleting them will cause the system to hang

once all this is over

we go to

Step 2

click start menu
then run
type the word regedit
the registry editor window opens up
now here u will find folders such as
hkey_classes_root
hkey_current_user
hkey_current_machine
hkey_users
hkey_current_config

press ctrl+F and type the word mountpoints2
press enter to find
delete all the folders named as mountpoints2


step 3

click start
then run
type the word msconfig
and hit enter
the system configuration utility window opens
in both the tabs named startup & services look out for suspicios files and uncheck them that do not belong to the operation of ur sytem
clcik apply then ok

once finished u will be asked to restart ur comp

restart in normal mode

ur prob is been solved


awaiting coments

Melisio Mascarenhas
mikethedike
India
DSTEW- Jul 12, 2009 05:16AM
CANNOT DO ANYTHING WITH COMPUTER . LOADS TO ENTER PASSWORD AND THEN WAITS FOR RESPONSE, CANNOT RESPOND SINCE KEYBOARD AND MOUSE ARE DEAD. NEW BOARD AND MOUSE STILL DO NOT HELP. CANNOT GET TO SAFE MODE SONCE KEYS DO NOT RESPOND. ARE USB . NO PS2 CONNECTIONS.
Matt- Nov 25, 2009 10:26AM
WOW, does anyone on this site ACTUALLY pay attention? You keep giving steps and advice that require a keyboard and mouse, when he clearly stated they dont work, and he cant log into his computer. Sounds like the controller module inside the computer that handles peripherals such as your mouse, keyboard, USB, things like that is bad, power serges can cause this. If your computer is under warranty, I would contact them. Your best guess is to contact the technical support for your computer manufacturer, let them know the situation, and take their advice. They know their equipment best. I'm in charge of technical op's for a Cleveland retail company, and just dealt with the same thing on a server, had to replace the whole unit. Good luck and best wishes.
Dan E mikethedike - Jan 30, 2010 11:28AM
Despite all the negative back and forth, your procedures actually worked for me.

F8 on start up. run in safe mode using windows key and arrows to select. But then found things
keyboard and mouse worked in SAFE-MODE.
Ran without network connection and did some quick back-ups of recent docs while doing a
quick, then complete virus scan.

Scan did not pick up any viruses. But the exercise did get me to try things that may have
reset the motherboard or connections to various periphery.

Thanks for providing the mental discipline.
I took heart in the fact that other people had the same problem, tested the keyboard and mouse
on other computer, tested new keyboard and mouse on the problem computer and thought through
the problem in different ways. This is what gets us to test hypotheses and confirm or refute
the sources of problems. Use these failures or problems as learning experiences.

Dan
Unclewilly_76- Apr 22, 2010 08:33PM
Man, what an issue! I have the same problem and don't know what to do. I got the ps/2 ports that don't work using a usb adapter and the usb ports on the front and back of the Computer don't recognize the mouse and keyboard either. It realluy sucks because I can't even get into bios to see if it's one of those settings... I also tried running ubuntu live version from cd but that didn't work either. Guess my MoBo's fried?
Answer
+6
moins plus
Ok, so after some testing using an Ubuntu Live CD, I let it run a memory test and viola! Bad RAM. Only one chip, thank goodness. With the bad chip removed the keyboard and mouse are functional once again. Hooray!

Answer
+5
moins plus
hi don,

sorry i havent loged in this site for quite sometime, tied sown with work

just wanted to know if u stillhave this prob, or have u resolved it by now

awaiting comments

mikethedike
Melisio Mascarenhas
India

81roger- Jun 9, 2009 09:56PM
Step one completed.
The keyboard *still* does not work ... so I cannot do Steps 2 and 3
cameron mikethedike - Jan 10, 2010 06:05PM
my mouse doesnt work in safe mode and my usb ports arent working
mikethedike 172Posts Saturday August 16, 2008Registration date September 22, 2012Last seen DSTEW - May 1, 2009 01:10AM
ok don this is a virus that is in ur system follw the 3 steps carefully mentioned below

step one

first and foremost check if ur antivirus patch files have been updated if not then do the needfull

after this unplug ur system (remove the wire that connects ur system to the net) from net access

restart ur system in safe mode

(to start the system in safe mode, keep the F8 key pressed while the bios is loading till the dos screen shows up showing u various ways of starting ur comp)

select the safe mode option (not the safe mode with networking option)

here ur keyboard n mouse will work

now scan ur all ur local drives for virus let the scan finish

once finished u select the found virus one by one and delete them, as selecting them all and deleting them will cause the system to hang

once all this is over

we go to

Step 2

click start menu
then run
type the word regedit
the registry editor window opens up
now here u will find folders such as
hkey_classes_root
hkey_current_user
hkey_current_machine
hkey_users
hkey_current_config

press ctrl+F and type the word mountpoints2
press enter to find
delete all the folders named as mountpoints2


step 3

click start
then run
type the word msconfig
and hit enter
the system configuration utility window opens
in both the tabs named startup & services look out for suspicios files and uncheck them that do not belong to the operation of ur sytem
clcik apply then ok

once finished u will be asked to restart ur comp

restart in normal mode

ur prob is been solved


awaiting coments

Melisio Mascarenhas
mikethedike
India
razzo- Apr 10, 2010 02:23PM
mike when i press F8 it doesnt enter saftey mode :s
RATTY_LAA- Apr 14, 2010 03:56PM
LINUX RULES
Answer
+4
moins plus
Hey everyone, i'm working on a dell that has the same symptoms. Luckily i've got ps2 and usb connections, unfortunately they both yield the same results. As soon as Windows loads no mouse or keyboard. What i'm going to suggest to everyone is that you try to run something like Knoppix, it's a live CD you can download and burn for free. It runs a linux desktop in memory without doing anything to your hard drive. (like overwriting windows) This will provide a fair test to see if the mouse is just screwy in windows, or if it's more hardware related .. like bios or bad motherboard, etc. Let the testing begin!

Answer
+3
moins plus
Hey Don/dstew.

A client brought in a Dell Dimension 9150 that does not recognize USB keyboards or mice in any USB port. There are no PS/2 ports, so that's one less option. I think it is a BIOS problem, and not a virus as suggested above. I even added a PCI USB/Firewire card, and it didn't help at all. I'm going to research it some more, and I'll let you know what I find.

dstew- May 3, 2009 06:35PM
APPRECIATE THE FEEDBACK. Let me know if you find a solution. I am ready to scrap it!!!!
Answer
+3
moins plus
Hi, im having the same problem.
Ive got a Dell Dimension 9150 PC.

I recently replaced the Hard Drive.
I didnt have the Dell Installation Disc so I bought one with a licence.

Upon installing I get to the "Welcome To Setup" and the Keyboard is stuck however before that it lets me use the keyboard to get to that point.

Seens a bit odd. I installed Vista on it no problem ( but its only on a 30 day trial as the licence is on my missus laptop.

Any clue?!

mikethedike 172Posts Saturday August 16, 2008Registration date September 22, 2012Last seen - May 28, 2009 11:52PM
there is a trojan that is not allowing the devices to load upon start up

resatr ur comp in safe mode and san ur drives delete when found

restart ur comp

awaiting comments

mikethedike
Melisio Mascarenhas
India
dstew- May 29, 2009 05:16AM
How do u get to safemode if keys do not work on keyboard ??????????
cameron mikethedike - Jan 10, 2010 06:07PM
the mouse and keyboard arent working at startup or in safe mode

please help me
RATTY_LAA- Apr 14, 2010 03:56PM
LINUX
Answer
+3
moins plus
I had this problem on my hp desktop after upgrading to USB 2.0. The error was in the BIOS settings and I solved it by opening my tower (after unplugging the power of course) and removing the small battery located on the motherboard. I reinstalled the battery about 30 seconds later and plugged in the power. This solved the keyboard problem in the BIOS environment but i still needed to enter safe mode to setup the hardware in the Windows OS. Hope this helps!

Answer
+3
moins plus
I cannot get windows to load. It is waiting for password which I cannot enter since the keyboard does not work

Answer
+3
moins plus
I have the same problem.... VERY frustrating! I have tried many forums with this topic and the answers are useless. It seems to be a very common problem.... why can't we get an answer? I can use my keyboard and mouse prior to the "Safe Mode" login screen but when the login screen shows up they shut down leaving me unable to enter my password. I have tried all types of different keyboards and mice (wireless, cabled, USB, PS/2, etc). How can I get into my computer???

This started when I did a "Microsoft Update" of optional software. I believe it was network drivers. Upon rebooting I just get a blank screen after the BIOS and ROM stuff. I just want to get in using Safe Mode to roll back the driver but I can't because MY KEYBOARD AND MOUSE SHUT DOWN IN SAFE MODE! Anybody? Microsoft???

anh anh- Jun 2, 2010 09:37AM
i'm trust a beginer may be this would be stupid but have u tried win xp mini in hirrentboot?
facepalm- Jun 20, 2010 08:40PM
oh my F***CKING god im amazed you simpletons can even use a computer!
THE MOUSE AND KB WORK IN BIOS WORK IN DOS WORK IN LINUX BUT DO NOT WORK ONCE IN WINDOWS!!!!!!!! its not a virus, its not a faulty bios controller! learn to read ffs!
facepalm- Jun 20, 2010 08:41PM
also... F**CK YOU MICROSOFT learn to write decent software.. you can boot a pc on slax and have everything working first go, no setup required.
Answer
+2
moins plus
no idea. I have not been able to fix mine, It does not load windows and the keyboard never works

mikethedike 172Posts Saturday August 16, 2008Registration date September 22, 2012Last seen - Jun 1, 2009 02:30AM
ur conficts is in the OS, when u restart ur system its in start up mode its active till u get the windows logo indicating loading file. till then ur mouse keyboard is active so

whe u resrt ur comp n bios is being loaded keep the F8 key press till a blak screen opens asking the mode u wouldlike to start

use the arrow key on ur keyboard and select safemode with networking and hit enter

awaiting comments
dstew- Jun 1, 2009 09:16AM
keyboard does not work. I cannot press f8. how can I get to safe mode?????
L.- Jul 6, 2009 04:14PM
Hi dstew. I am having the same problem on another comp. I really believe it is a BIOS virus (which initializes the comp & S/W) that is shutting down the keyboard + mouse (thus no F8 / Safe Mode loading), and the loading of Windows. Since I don't know how to reload BIOS info which I think it needs more expertise + equip than I have, I'm taking it to the Geek Squad. Lemme know if you figured out how to fix this, since I'm going this week but don't really want to spend the $$! ; )
dstew- Jul 6, 2009 04:35PM
I still have not found an answer. Itis a computer I don't use anymore but want to give to my grandkids and don't want to spend money on it. Good luck with geek squad and let me know what happens,
TheLonelyStoner mikethedike - Jun 13, 2009 11:43AM
sry guess i didnt reply to u umm look at last post _O
Answer
+2
moins plus
I've got the same problem after installing this and that. Something happened with win7. Bios is ok and another OS on the same PC is ok. But on win7 my mouse and keyboard was dead. Even on Safe Mode.
So... u need just to restore your system to earlier point.
Hit F8 and then choose Repair Your Computer (on very top above Safe Mode)
Then follow System Recovery Options: Select a keyboard input method, User name
Then choose a recovery tool - System Restore > Next
Then choose from the list of installed soft that time when everything was ok
> Next > Finish
Wait while system restoring :)
Then Restart
:)

Answer
+1
moins plus
I have the same problem i have 3 and only 1 of them work.
somtimes when i start up the computer with the mice that dont work it makes a beeping noise

DTH- Oct 30, 2009 07:26PM
Hey GreezyEps that beeping sound often means something is not connected properly... (It would be like 3 - 10 rapid beeps)... As for the keyboard and mouse problem... I heard you say you are using a USB connection... Often with USBs they are on a single connection to the motherboard... I would try using an optical connection...
bk- Apr 22, 2010 04:09PM
hmm i got the same problem
Answer
+1
moins plus
My computer was hit by lightning last Sunday. It's a new Dell and it has no keyboard or mouse functions. This is the first time I have been able to get back on line with another computer.

KitKatGrl- May 20, 2010 12:06AM
THE HORROR!!!!!!!!....I guess you can't trust Lightning these days..... :\
Answer
+1
moins plus
I am having this problem with a wireless blue tooth keyboard. There is a mouse that is part of a set with the keyboard, but the mouse works still. I know that it's connected to the computer properly via it's receiver because every time I click a key, the computer clicks.
Also, there is a crude mouse on the keyboard, and oddly enough the shitty little mouse and it's buttons ON THE KEYBOARD work, but the rest of the regular keyboard keys don't function, but are always met with a click from the computer.

WTF?
I'm fairly computer savvy, but I am completely stumped as to how to fix it.

Vista Home Premium 32bit
Keyboard is the Windows Wireless Entertainment Keyboard 7000

If you want hardware specs I need to know how to find them without a keyboard, sorry.
It's an intel quadcore for CPU
A fairly high end Nvidia card
4GB of RAM
And anything specific or otherwise further in the respect of hardware, like I said, will require instructions on where to get said information without a keyboard. :P
Thanks to anyone in advance.

Answer
+1
moins plus
i had the exact problem happen to me tonight on a dell dimension 9150, couldnt detect usb mouse or keyboard at any time, after reading one of the last posts i turned off and unplugged for a few minutes, and then it worked again after i turned it on, hope it works for you!

Answer
+1
moins plus
If the problem suddenly occurred it may be associated with a Windows Update conflict. You can try booting to Safe Mode. If the keyboard and mouse work in Safe Mode then it's possible a Windows Update hosed USB drivers. In our company we've experienced this a lot with Dell's. Or short-term solution is to do a system restore to a previous point. The other solution was to get USB to PS2 plugs and switch the Keyboard and/or mouse to PS2. In some cases only the Keyboard needed to be plugged in via PS2 and the mouse would start working as USB. Strange, but true for us.

Best of luck.

iMrXD- Nov 23, 2012 10:22AM
Keyboard and Mouse works before windows loading screen but when it's loading , the mouse and keyboard would "shut down" . I have tried Safe Mode , no , it too , does not work in safe mode .I am unable to key in my password as my keyboard isn't working . Any really working solutions please let me know , don't give me garbage steps requiring keyboard &/ mouse . Thanks (:
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