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Computer Windows Shut down

Last answer on Sep 19, 2009 4:08:13 pm BST rowgar, on Dec 30, 2008 2:04:04 pm GMT 
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Hello,
My dell inspiron just shut down. I get a blue screen that says "A problem has occurred and Windows has been shut down to protect damage to your files." I try following the instructins going to normal mode and it doesnt work.

Is this a hardware problem or virus?

help.

rowgar

Configuration: Windows XP
Internet Explorer 7.0

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1

xpcman, on Dec 30, 2008 5:18:22 pm GMT
  • +13

It could be either. Does this message occur each and every time you turn the computer on?

   
Reply to xpcman

2

1357hunter66, on Mar 30, 2009 1:19:10 am BST

Hay mine does and i dont know what to do. it happens when that loading screne when you 1st start the pc where it is a dell windows xp and i really need help got any ideas. i cant even get to the login menu to unstall or install anything.

   
Reply to 1357hunter66

3

SUPERTECHMAN, on Aug 20, 2009 12:24:25 am BST
  • +1

The first poster has a virus. The second poster has either a bad hard drive or a mother board that's about to give out.

   
Reply to SUPERTECHMAN

4

 Pawan Goyal, on Sep 19, 2009 4:08:13 pm BST
  • +4

Hello,
I am pawan goyal.
i brought new laptop before one month.
now i had one problem in my computer .It is shutting down and restart again.
it says that" A problem has occurred and Windows has been shut down to protect damage to your files."

can I know why this is happening and what can be solution of this problem?
thanks

   
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