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Problem with AT&T Modem and Linksys Router

Last answer on Nov 20, 2009 2:18:32 am GMT Melza, on Dec 22, 2008 7:41:23 pm GMT 
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Hello,

I am having a problem with getting internet connection after connecting my Linksys WRT54g router to my AT&T DSL/Cable modem. I went through the entire setup process with no problem and then I received the message that the router was unable to connect to the internet. From reading some of the other issues, I'm wondering if my WEP security could be the problem. Please advise. Thanks

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1

xpcman, on Dec 23, 2008 2:15:57 am GMT
  • +8

Call the Linksys help line - they should be able to help you better than any of us.

Reply to xpcman

47

red, on Oct 29, 2009 2:06:42 am GMT

Connect one computer via wireline to the the router and disable the LAN connection in network places.
Think the problem you're having is that router is confused about whether to open the wireless port or LAN port of the connected device.

Reply to red

2

dt33, on Feb 3, 2009 3:59:42 am GMT
  • +4

I'm having the same problem. Did linksys help you and if so what did they suggest?

Reply to dt33

3

flyez, on Feb 4, 2009 1:24:20 am GMT
  • +3

I am also having the same problem with my att router dsl modem from motorola when using the linksys wireless, everything will go well but then it will say "the router was unable to connect to the internet." this is making me very angry.
if anyone knows how to fix this please tell us.
thank you

Reply to flyez

46

john, on Oct 29, 2009 12:36:01 am GMT

Can you give me the exact network setup?

ex. ISP, brand of the modem, linksys device and version, how many computers, etc.


Regards,

John

Reply to john

4

stickykeys, on Feb 19, 2009 6:18:10 am GMT
  • +6

Okay, So log into your router via 192.168.1.1 in your browsers address bar. Got to basic setup. Then at the top of the page you should have a drop down menu that has a list of ways to connect to the internet. It is my understanding that you need to use PPPoE and the designated account that you have with at&t. Use this and you should be able to connect now.

Reply to stickykeys

5

flyez, on Feb 21, 2009 7:19:48 pm GMT
  • +3

Stickykey is right, because i got my fix by calling ATT and they directed me to the same step.

use PPPoE for your att and also configure PPPoE with your linksys router which u must enter the username and password for both things. If anyone is still having problem email me or beter give me ur phone number (u.s numberss). and i can help you more for free.

Reply to flyez

6

maf, on Feb 25, 2009 3:14:54 am GMT
  • +2

Dear friend:

i have a wrt54 linksys router, and a att dsl conection. i need to configure the router to bridge mode , what can ido to change to this option.

also i have a static IP adress on my service, were can i found the subnet mask address and gateway address and both dns address. People from ATT negver gave me those address. they just gave me the IP address

Reply to maf

8

kenny bee, on Feb 25, 2009 10:31:13 pm GMT
  • +2

Select Start and select Run. Now type in the word 'cmd'
You will see a new window with black background pop up
Now type 'ipconfig' and hit Enter
You will get your IP address, DNS etc

Reply to kenny bee

7

kenny bee, on Feb 25, 2009 10:28:29 pm GMT
  • +1

Even after setting the router to PPoE I still see the same problem, so not sure if that is the solution. Another thing is to update the firmware of the router and then reset the router (there is a small hole next to the antennas at the back of the router. Use the tip of a ball point pen or one of those smaller screwdrivers and hold it for 30 secs. Unplug the modem and the router and plug them in after 10 secs and you will have your internet connection up and running

Reply to kenny bee

11

nique, on Mar 4, 2009 5:54:02 am GMT

I need help with my connection with att and linksys. please help me. i have a connection to access point but no connection to internet.

Reply to nique

16

San, on Mar 19, 2009 10:13:53 pm GMT

Hi, i was trying to find some answers on making my AT&T Westell modem and Linksys router work together. I followed the instructions that the router stated and get to the point where it doesn't recognize my internet connection. You mention something about username and password. Is there a certain place that it asks for that? Or is there a trick to this?

Reply to San

22

PrincessJ, on Apr 14, 2009 1:49:09 am BST

Send me the information on how to connect my At&t router to my Linksys router. Spent an hour on the phone with At&t and still the issue is not resolved.

Thanks,
Princess

Reply to PrincessJ

23

Motor23, on Apr 15, 2009 4:16:19 am BST

Say flyez,

I have a Motorola AT&T Modem and a Linksys MRT610N Router. Could you please send me the necessary info needed to configure my setup to get the internet to work. Info: Modem works with direct LAN connection but will not connect through Router. Thanks!!!

Motor23

Reply to Motor23

24

John, on May 3, 2009 1:58:50 am BST

You guys are incredible. I got my router working with an At&t modem at no time by changing the IP address. Before I found this web site, I tried to connect to the modem for 2 days.

Thank you all.

John

Reply to John

15

locke415, on Mar 9, 2009 2:31:45 am GMT
  • +30

I had the same problem and here's how I fixed it. I use Internet Explorer, but the directions should be close for others. Here are the steps in order.

Download the latest firmware from the linsys website.
Access you router at http://192.168.1.1. If the user name and password screen appears, the default is admin for username and admin for password, at least it was for mine.
Upgrade the frimware. If you need help upgrading firmware, liksys has a tutorial on the site.
Click on Setup.
Under the Basic Setup screen, change the Local IP address to 192.168.2.1. (This is straight from linksys)
Save settings.
Make sure that the router and modem are hooked up correctly.
Go to Internet Options under Tools.
Click on the Connections tab.
Click on Lan Settings.
Check the box next to "Automaticaly detect settings".
Click Ok.
Click Ok.
You should be able to access the internet.

This is what worked for me. Hope it helps.
Feel free to email me with questions.

Reply to locke415

18

andy, on Mar 24, 2009 10:53:24 pm GMT

To whom it may concern. I am having trouble connecting my PSP to the internet due to my linksys. I can get all the parts set up but when i try to connect it sas there was a problem with the security setting and that i should go back and put secrity settings in. I weny back but im told you should put in the type of security you have such as WEP or WPA but my security says none? So i put none as the option and it stills says the same problem. I mean how can i set up a security setting to my access point if it tells me i dont have one. I hooked up my PS3 to the internet and said none to the security settings and it hooked me up fine with no problems what so ever. Why is there such a problem for the PSP to hook up and need a security such as WEP(if it even does) but my PS3 doesnt? Please help me step by step because i have no idea how to set up a security linksys access point if i need one to get access to my connected to PSP network . Thank You

Reply to andy

25

Cermoon, on May 3, 2009 3:05:13 am BST

Noticed your message on this site while looking for a solution to a dsl modem to router problem.. didn't see anyone answer your problem and have no clue if you've since resolved it but i'll give it a shot.. i've had a similar problem with my psp and messing around with things i realized that the psp actually connects to wifi using 802.11b when most of your common wifi hardware connects to 802.11g. most wireless routers support both but there is a setting on your routers setting page that may have gotten changed and not allowing connection. in the wireless tab it's the first option on my router's setup page.. wireless network mode.. options mixed, b only, g only... if it's on g only the psp won't connect.. but it connects fine on mixed mode.. which led me to believe that the psp uses 802.11b. not sure if this'll help you if it's still an issue but if it does help ya let me know.

Kevin

Reply to Cermoon

40

jason orellana, on Aug 14, 2009 7:10:52 pm BST

Tell another freind if he knew how to put internet on your psp and tell me at jasonorellana007@ymail.com

Reply to jason orellana

21

dogwonder, on Apr 4, 2009 12:40:32 am BST

Thanks so much!! - After much looking into it and the run around w/ATT "not supporting 3rd party BS" - finally working with your method. I will also mention that in order to access router now - you have to go to the ISP that it's changed to 192.168.2.1 and the login screen will appear.

Reply to dogwonder

28

resister, on Jun 4, 2009 1:22:16 am BST

Yes! Changing the local I.P. address to 192.168.2.1 worked for me with the WRT150N Wireless-N router as well. However, I should note that I also had to turn off and then on (leave off for 30 seconds) my DSL modem, my Linksys router, then my computer - in that order back on - before the connection worked. Turning things off and on may help your devices pick up the next IP address.

Reply to resister

29

markytoon, on Jun 17, 2009 8:20:16 pm BST

Thank you for your efforts, but this still didn't work for me. I installed the firmware update, I changed the IP, and I restarted everything, but still no connection to the internet thru the router. Anyone else have any hints for me?

Reply to markytoon

31

Zombi, on Jun 23, 2009 4:35:02 am BST

I've been trying to figure this out for about a month now. Thanks so much. This worked in just minutes.

Reply to Zombi

38

boo, on Aug 1, 2009 9:11:47 pm BST
  • +1

YES I HAVE A WRT54G LINKSYS ROUTER TRYING TO HOOK UP TO ATT DSL AN CANT GET IT TO WORK I NEED SOME ADVICE STEP BY STEP IF YOU CAN HELP I WOULD REALLY APPRECIATE IT ... THANKS IF YOU NEED TO CALL ME THEN CALL ME 731-968-0460

Reply to boo

50

Aaron, on Nov 19, 2009 8:54:47 pm GMT

Hey im havin the same problem like everybody else but the question i have is when you say access your router, how do you do it? if you could actually break it down as easy as possible i would REALLY appriciate it, im running a wired connection now but im tired of getting kicked off in the middle of online play and having a good connection 30% of the time. email it to me aslugger07@yahoo.com


THANKS!

Aaron

Reply to Aaron

17

Debb, on Mar 24, 2009 1:07:03 pm GMT
  • +7

After hours of trying this and that all I needed to do was sign into the basic linksys page at http://192.168.1.1 and change the IP to 192.168.2.1!

Don't need to change the DHCP setting

Reply to Debb

20

Jaku, on Apr 1, 2009 1:03:40 am BST
  • +1

You nailed my problem. Thank you for the simple and helpful post!

Reply to Jaku

30

Tom C, on Jun 21, 2009 5:08:58 pm BST
  • +6

Thank you Debb. I recently signed up for AT&T dsl and received a non-wireless modem. I added a Linksys wireless-G broadband router(WRT54GL) to have wireless in our home. I logged into the Linksys router/wireless and changed the ip address to 192.168.2.1 and set it to the DHCP setting (even though I have a dsl connection) and it worked great.

Reply to Tom C

35

Steve, on Jul 10, 2009 6:04:19 pm BST

Can you give me a hand with getting my router going? Looks like we had similar problems getting on the internet with AT&Ts DSL and a Linksys Router. Thanks! Hope you can help me!

Steve

Reply to Steve

32

ericw, on Jun 26, 2009 2:43:06 am BST
  • +1

I had the problem and eventually fixed it similar to what is reported above - by changing the local host address from 192.168.1.1 to 192.168.10.1

Here is what I figure to be the problem. Looks like AT&T is also using NAT gear for its DNS server with the DNS address of 192.168.1.254. When your PC do a DNS look up, it will send the request to AT&T DNS server - with the address of 192.168.1.54. When your default Linksys router got the request, it says "Oh, 192.168.1 is my local network" so the router will not forward the request to the DLS network but will try looking for the DNS server inside your house.

By changing the local network in your house to 192.168.x, where x is not 1, it solves the problem since the router will forward the 192.168.1 packets into the Internet.

Reply to ericw

33

flisk, on Jul 2, 2009 1:50:40 pm BST
  • +1

I typed in adressbar http://192.168.1.1 and when it asks for username and password admin pass and username don't work any1 knows how do i change it?

Reply to flisk

34

lovebitn, on Jul 6, 2009 2:12:08 pm BST

Hey Flisk,
Leave your username blank and use admin for password. If that doesn't work, you'll need to reset your linksys device. To reset my linksys printer server, I unplug the power, put a pen in the reset hole, then plug the power back in, leaving the pen pushing in the reset button for 10 seconds. Then you should be able to leave the username blank and type admin for the password.

Reply to lovebitn

37

brstilson, on Jul 20, 2009 4:56:33 pm BST

If it's a Linksys router leave the username blank and use the password "admin." if this doesn't work, you'll have to restore it to factory settings by pressing the EZ setup button (it's the glowing orange Cisco logo)

Reply to brstilson

36

brstilson, on Jul 20, 2009 4:54:03 pm BST

Yes, the answer is to change the IP address of your router, and here's why?

Unlike a cable modem, a DSL modem is a gateway, a pseudo-router in its own right. It has its own IP address and configuration page if you were to type that number into the address bar of a browser. It also typically has a DHCP server so I can assign an IP address to your computer.

The problem with hooking up a router in-line with your DSL connection is that typically a router is also a DHCP server, and its IP address is usually in the exact same subnet as the DSL modem. In my case, the router was at its default 192.168.1.1 and the DSL modem was at 192.168.1.254. Well the DSL modem's address happened to be in the range of assignable addresses for my router, and vice-versa. So basically the situation was two DHCP servers fighting over the same range of addresses. I changed the router's IP address to 10.0.0.1 and all was well, but pretty much any address that wasn't 192.168.1.x would have worked. By putting the router on a different subnet, you basically separate two fighting territorial wolves and give them each their own space to control.

A word to the wise, DO NOT call your DSL technical support. They are not equipped to handle wireless router questions.

Of course the simplest solution is the buy a DSL modem with a built-in wireless gateway in the first place.

Reply to brstilson

43

me, on Sep 4, 2009 3:50:50 am BST
  • +2

I work for an ISP that uses PPPoE. I find these threads rather interesting and how complicated people are making things sound. First off, the ISP I work for has several different models of DSL modems. Some of our modems do not do any routing or assigning of DHCP at all they require DSL software on the client side (i.e. your PC such as the PPPoE client built-in to windows or in older versions of Windows a client such as RasPPPoE , enternet 300, or winpoet).

The basic modems would not have the issue with IP conflicts due to DHCP servers built-in to the DSL modem since these modems do not have any firewalls or DHCP servers built-in and cannot connect without external software. We also have a brand of modem that has "router-like" software built-in to it. When these second type of DSL modems are setup to do PPPoE they do have a DHCP Server (which can be turned off by logging into the interface of the modem our modems like most routers have a web based interface that uses a non standard Private IP to connect to it i.e. 192.168.100.254). Turning off the DHCP server on the DSL modem and hard resetting it using the pin hole reset on it causes the modem to act as a standard dsl modem (i.e. it disables the PPPoE authentication and DHCP server on the modem). If you then connect a router to the modem after hard resetting it (pin hole reset), you can then plug a router into it and let the router do the PPPoE authentication and do dhcp instead of the DSL modem.

I suspect AT&T's DSL modems probably can be reset similarly so that they act in "Bridge Mode". Bridge Mode is when your DSL modem does not do the PPPoE authenticating or DHCP functions. Most older DSL modems are bridge mode only and do not have advanced firmware to allow them to do DHCP and PPPoE. Newer DSL modems are capable of doing DHCP and PPPoE.

I suspect the AT&T DSL modems likely have a pin hole reset similar to the ISP I work for and can likely be set into bridge modem using the pin hole reset. If you reset the modem to place it in bridge mode, all this non-sense of changing the IP range should be unnesscassary.

One way you can use to determine the web admin IP of your AT&T DSL modem if it has one, is to hook up the DSL modem directly to one computer via ethernet reboot both your PC and modem to be on the safe side (make sure that the TCP/IP connection of the NIC card you are plugged into on your computer doesn't have any static IP information configured in it) and then drop to a command prompt by going to start->run (possibly may have to go to start->all programs->accessories on Vista) and typing in cmd (may have to run cmd in admin mode on vista which requires right clicking cmd and clicking run as admin) and at the dos prompt type in arp -a and hit enter. The arp command should show the mac addresses and associated IP's of all interfaces connected to your computer including the IP and Mac of the AT&T DSL modem. Write down all IP addresses listed that are in the 192.x.x.x range (i.e. such as 192.168.1.1 192.168.2.1 192.168.100.254 etc) and then launch your web browser and type in http://IPaddress (i.e. if one of the addresses was 192.168.1.1 type in http://192.168.1.1 and hit enter). Repeat these steps if nothing happens with any other 192.x.x.x addresses that were listed when you had typed in the arp -a command. One of the addresses should bring up the AT&T DSL modems logon screen. At that point you would need to know the default admin/password to access it or else you would need to use the pin hole reset on the AT&T modem to wipe out the password and to place the modem in bridge mode.

Of course, since I am not familiar with the model of modems AT&T uses I will not recommend using the pin hole reset as I do not know if AT&T has flashed their modems with firmware and hard coded your user info in it, Its possible that AT&T may not allow you to hard reset their modems I am not familiar with their policies. The modems on the IS{ I work for are usually not hard coded with the DSL userid and password and come with a config CD that users often run. When you run the CD, it actually sets up PPPoE auth on our modems and sets them for "non bridged mode" i.e. a mode that may cause issues with 3rd party routers. If AT&T similarly sends out a cd to configure their modems, I would recommend not using it and configuring your router first to see if it will work without setting up the modem as the modem may default to bridge mode as our modems do.

In any case, you have potentially two or three options. If At&T offers DSL modems that default to bridge mode, opt for one of them as it will make life easier. If the AT&T modems have a reset button, ask AT&T if it is okay to reset the modem with the pin hole reset, if they have no issues with it reset it then setup your router and do not bother changing the IP and see if it works this way (likely it will as the pin hole reset on the DSL modem will likely wipe the settings thus placing the modem in bridge mode therefore the DHCP server will not be active on the dsl modem and will therefore not conflict with your routers dhcp).

The third option is to change the dhcp ranges of your router and dsl modem, There are other options as well but these are the two best options.

Reply to me

39

my internet sucks, on Aug 8, 2009 6:12:18 am BST

Ok so i changed the local address to 192.168.2.1 and kept the dhcp as is, but now my internet is slower then what it use to be and videos load extra extra slow...And on top of it all, i called At&t dsl line and they said they cant help me with my router. They want me to pay their tech people for their modem resetting!!! Any solutions to get it running back in DSL mode and not 54mps

Reply to my internet sucks

45

"b", on Oct 17, 2009 4:13:40 pm BST

You have to bridge the att modem 1st-then hook up the router and set it to pppoe with yout att provided username and password---if it doesnt immediately work, powercycle the entire network in this order ---modem, router, pc and bring it back up the same way....then you should be able to surf with no problem

Reply to "b"

48

genesis211, on Nov 12, 2009 4:51:16 pm GMT

Changed the local address of the Linksys rtr to 192.168.2.1 and then DCHP automatically changed to start at "192.168.2.100", will this be ok? I am setting up a rtr for my boss that he is going to connect himself, I want everything to work! :)

Reply to genesis211

51

mkthird, on Nov 20, 2009 2:15:58 am GMT

Changing the IP address from 192.168.1.1 to 192.168.2.1 on the Linksys interface page didn't work for me, but after spending two hours on the phone with ATT we finally got it to work. Here is what I had to do:

---Go to http://192.168.0.1 with the modem connected to computer directly. This allows you to conifure the modem. Choose "Bridge Mode" (making the modem dumb).
Not to worry, it will return to the default ("smart") setting when you reset the modem by pressing the reset pin.

---Go to http://192.168.1.1 now with the router connected to the modem and your computer. Choose PPPoE instead of DHCP on the top of the page. The ID and password required are the ones you use for your modem, like johnsmithsomebody@sbcglobal.net and the password for that account.
I did change the IP address to 192.168.2.1, but I am not sure if it is necessary.

In summary:
Modem --- set to "Bridge Mode" (ATT interface page http://192.168.0.1)
Router --- select PPPoE, not DHCP. Enter account ID and password with the service provider. (Linksys interface page http://192.168.1.1 )
Router IP address --- change to http://192.168.2.1, maybe necessary. (Linksys interface page)
Not going to reset it since it's working now :)

Thanks for previous posts. They gave me a good place to start.

Reply to mkthird

52

 mkthird, on Nov 20, 2009 2:18:32 am GMT

Changing the IP address from 192.168.1.1 to 192.168.2.1 on the Linksys interface page didn't work for me, but after spending two hours on the phone with ATT we finally got it to work. Here is what I had to do:

---Go to http://192.168.0.1 with the modem connected to computer directly. This allows you to configure the modem. Choose "Bridge Mode" (making the modem dumb).
Not to worry, it will return to the default ("smart") setting when you reset the modem by pressing the reset pin.

---Go to http://192.168.1.1 now with the router connected to the modem and your computer. Choose PPPoE instead of DHCP on the top of the page. The ID and password required are the ones you use for your modem, like johnsmithsomebody@sbcglobal.net and the password for that account.
I did change the IP address to 192.168.2.1, but I am not sure if it is necessary.

In summary:
Modem --- set to "Bridge Mode" (ATT interface page http://192.168.0.1)
Router --- select PPPoE, not DHCP. Enter account ID and password with the service provider. (Linksys interface page http://192.168.1.1 )
Router IP address --- change to http://192.168.2.1, maybe necessary. (Linksys interface page)
Not going to reset it since it's working now :)

Thanks for previous posts. They gave me a good place to start.

Reply to mkthird

49

nick, on Nov 13, 2009 12:25:39 am GMT

Hi, when i search for a new connection, i find a linksys, but i don't know if it is ours, what does a linksys router look like?

Reply to nick