Problem with AT&T Modem and Linksys Router [Solved]

Thanks so much!! - After much looking into it and the run around w/ATT "not supporting 3rd party BS" - finally working with your method. I will also mention that in order to access router now - you have to go to the ISP that it's changed to 192.168.2.1 and the login screen will appear.

Yes! Changing the local I.P. address to 192.168.2.1 worked for me with the WRT150N Wireless-N router as well. However, I should note that I also had to turn off and then on (leave off for 30 seconds) my DSL modem, my Linksys router, then my computer - in that order back on - before the connection worked. Turning things off and on may help your devices pick up the next IP address.

Thank you for your efforts, but this still didn't work for me. I installed the firmware update, I changed the IP, and I restarted everything, but still no connection to the internet thru the router. Anyone else have any hints for me?

I've been trying to figure this out for about a month now. Thanks so much. This worked in just minutes.

YES I HAVE A WRT54G LINKSYS ROUTER TRYING TO HOOK UP TO ATT DSL AN CANT GET IT TO WORK I NEED SOME ADVICE STEP BY STEP IF YOU CAN HELP I WOULD REALLY APPRECIATE IT ... THANKS IF YOU NEED TO CALL ME THEN CALL ME Phone number removed for security

hey im havin the same problem like everybody else but the question i have is when you say access your router, how do you do it? if you could actually break it down as easy as possible i would REALLY appriciate it, im running a wired connection now but im tired of getting kicked off in the middle of online play and having a good connection 30% of the time. email it to me Email Id removed for security


THANKS!

Aaron

changed to 192.168.2.1. worked like a charm...THANKS!

I think alot of people got the same problems with setting up with linksys router and Att&t internet.because the internet service they are programs like that try to make some money from customer who are call for help and drouble shoot from thire spirware.I yoy try to call for help they will charge you the money.let see the other service like,camcost,clearwire,aol,and other,alot of ppl don't get problem with setup the router

This is the simplest way I fixed it. IT WORKS Go through the installation process but set your router without security , it will run without problem. Once installed go to your linksys software and change your security options to MPA ro WEP. It will work for sure.

You nailed my problem. Thank you for the simple and helpful post!

Thank you Debb. I recently signed up for AT&T dsl and received a non-wireless modem. I added a Linksys wireless-G broadband router(WRT54GL) to have wireless in our home. I logged into the Linksys router/wireless and changed the ip address to 192.168.2.1 and set it to the DHCP setting (even though I have a dsl connection) and it worked great.

Can you give me a hand with getting my router going? Looks like we had similar problems getting on the internet with AT&Ts DSL and a Linksys Router. Thanks! Hope you can help me!

Steve

AHHHHHHHHHHH!!!!!!!!!!!!!!!!! finally! SUCH BS!

Thanks Debb

Even after setting the router to PPoE I still see the same problem, so not sure if that is the solution. Another thing is to update the firmware of the router and then reset the router (there is a small hole next to the antennas at the back of the router. Use the tip of a ball point pen or one of those smaller screwdrivers and hold it for 30 secs. Unplug the modem and the router and plug them in after 10 secs and you will have your internet connection up and running

i need help with my connection with att and linksys. please help me. i have a connection to access point but no connection to internet.

Hi, i was trying to find some answers on making my AT&T Westell modem and Linksys router work together. I followed the instructions that the router stated and get to the point where it doesn't recognize my internet connection. You mention something about username and password. Is there a certain place that it asks for that? Or is there a trick to this?

Send me the information on how to connect my At&t router to my Linksys router. Spent an hour on the phone with At&t and still the issue is not resolved.

Thanks,
Princess

Howdy-I see these posts are a little dated and unsure if you still post here. I have have AT&T DSL and a Linksys router. As much as I glad to see I'm not the only one having problems I'm still very frustrated. I'm networking two macs to a BEFSR41 wired router. Either computer can access internet as long as the other isn't already logged on. When attempting to do so I get error message from MAC saying ethernet cable isn't plugged in.

Also I have'nt been able to access brower based set-up window. Can only assume the router has changed its IP.

If you can offer a suggestion I would be ever so greatful.

Thanks

Have a Linksys WRT54G Router and a Motorola 2010 Modem. Changed the Linksys to PPOE, try to connect to the internet and still get the no internet connect message. I've restarted everything and no luck. Any help would be appreciated. Connect me at Email Id removed for security or if you give me a number I will call you. Thanks

I also need advised. I have a Westell (AT&T) Modem and a Linksys Router WRT54G and I have tried almost everything. I saw that flyez offered to help with the solution. I've been working on this for a couple weeks now and then but I cannot get them to communicated with eachother. Any help would be appreciated.

Thanks
Kenny

Why won't AT&T tell anyone this? Does Linksys tell you this if you call their T support? AT&T wanted $30 to tell me that I had to buy another router cause they don't support, know how to tell me to change an internal IP on the router (I was ready to change the router setup when I called them, two hours later I gave up before talking with anyone who really knew anything). An internet search produced two threads with this simple solution of not clashing subnets and I was up and running in 5 minutes.

Thanks for posting.

I work for an ISP that uses PPPoE. I find these threads rather interesting and how complicated people are making things sound. First off, the ISP I work for has several different models of DSL modems. Some of our modems do not do any routing or assigning of DHCP at all they require DSL software on the client side (i.e. your PC such as the PPPoE client built-in to windows or in older versions of Windows a client such as RasPPPoE , enternet 300, or winpoet).

The basic modems would not have the issue with IP conflicts due to DHCP servers built-in to the DSL modem since these modems do not have any firewalls or DHCP servers built-in and cannot connect without external software. We also have a brand of modem that has "router-like" software built-in to it. When these second type of DSL modems are setup to do PPPoE they do have a DHCP Server (which can be turned off by logging into the interface of the modem our modems like most routers have a web based interface that uses a non standard Private IP to connect to it i.e. 192.168.100.254). Turning off the DHCP server on the DSL modem and hard resetting it using the pin hole reset on it causes the modem to act as a standard dsl modem (i.e. it disables the PPPoE authentication and DHCP server on the modem). If you then connect a router to the modem after hard resetting it (pin hole reset), you can then plug a router into it and let the router do the PPPoE authentication and do dhcp instead of the DSL modem.

I suspect AT&T's DSL modems probably can be reset similarly so that they act in "Bridge Mode". Bridge Mode is when your DSL modem does not do the PPPoE authenticating or DHCP functions. Most older DSL modems are bridge mode only and do not have advanced firmware to allow them to do DHCP and PPPoE. Newer DSL modems are capable of doing DHCP and PPPoE.

I suspect the AT&T DSL modems likely have a pin hole reset similar to the ISP I work for and can likely be set into bridge modem using the pin hole reset. If you reset the modem to place it in bridge mode, all this non-sense of changing the IP range should be unnesscassary.

One way you can use to determine the web admin IP of your AT&T DSL modem if it has one, is to hook up the DSL modem directly to one computer via ethernet reboot both your PC and modem to be on the safe side (make sure that the TCP/IP connection of the NIC card you are plugged into on your computer doesn't have any static IP information configured in it) and then drop to a command prompt by going to start->run (possibly may have to go to start->all programs->accessories on Vista) and typing in cmd (may have to run cmd in admin mode on vista which requires right clicking cmd and clicking run as admin) and at the dos prompt type in arp -a and hit enter. The arp command should show the mac addresses and associated IP's of all interfaces connected to your computer including the IP and Mac of the AT&T DSL modem. Write down all IP addresses listed that are in the 192.x.x.x range (i.e. such as 192.168.1.1 192.168.2.1 192.168.100.254 etc) and then launch your web browser and type in http://IPaddress (i.e. if one of the addresses was 192.168.1.1 type in http://192.168.1.1 and hit enter). Repeat these steps if nothing happens with any other 192.x.x.x addresses that were listed when you had typed in the arp -a command. One of the addresses should bring up the AT&T DSL modems logon screen. At that point you would need to know the default admin/password to access it or else you would need to use the pin hole reset on the AT&T modem to wipe out the password and to place the modem in bridge mode.

Of course, since I am not familiar with the model of modems AT&T uses I will not recommend using the pin hole reset as I do not know if AT&T has flashed their modems with firmware and hard coded your user info in it, Its possible that AT&T may not allow you to hard reset their modems I am not familiar with their policies. The modems on the IS{ I work for are usually not hard coded with the DSL userid and password and come with a config CD that users often run. When you run the CD, it actually sets up PPPoE auth on our modems and sets them for "non bridged mode" i.e. a mode that may cause issues with 3rd party routers. If AT&T similarly sends out a cd to configure their modems, I would recommend not using it and configuring your router first to see if it will work without setting up the modem as the modem may default to bridge mode as our modems do.

In any case, you have potentially two or three options. If At&T offers DSL modems that default to bridge mode, opt for one of them as it will make life easier. If the AT&T modems have a reset button, ask AT&T if it is okay to reset the modem with the pin hole reset, if they have no issues with it reset it then setup your router and do not bother changing the IP and see if it works this way (likely it will as the pin hole reset on the DSL modem will likely wipe the settings thus placing the modem in bridge mode therefore the DHCP server will not be active on the dsl modem and will therefore not conflict with your routers dhcp).

The third option is to change the dhcp ranges of your router and dsl modem, There are other options as well but these are the two best options.

Hi brstilson,
I had been having problems for 2 weeks reconnecting to the Internet with a new AT&T modem. My old one went out after 3 yrs and I already had a Linksys router for a year. I'm a novice with computer tech, so I went through tech support from Linksys and At&t. Over a 4-day period, both companies kept sending me back and forth to fix the problem. At&t even had the audacity to say they could fix the problem via advanced tech support for $99.00. Thanks to this forum and your advice, I'm now able to get the Internet again. Many, many thanks!

I love you dude thank you so so so so so so so so so much!!!

$99 is a deal-they wanted $129 to fix mine. Thanks all!

Connect one computer via wireline to the the router and disable the LAN connection in network places.
Think the problem you're having is that router is confused about whether to open the wireless port or LAN port of the connected device.

hey im having the same problem with my att modem and my linksys. please call me at Phone number removed for security anytime. thank you. christina

Hey Flisk,
Leave your username blank and use admin for password. If that doesn't work, you'll need to reset your linksys device. To reset my linksys printer server, I unplug the power, put a pen in the reset hole, then plug the power back in, leaving the pen pushing in the reset button for 10 seconds. Then you should be able to leave the username blank and type admin for the password.

If it's a Linksys router leave the username blank and use the password "admin." if this doesn't work, you'll have to restore it to factory settings by pressing the EZ setup button (it's the glowing orange Cisco logo)

You are awsome

can you give me the exact network setup?

ex. ISP, brand of the modem, linksys device and version, how many computers, etc.


Regards,

John