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My computer does not reconize my creative mp3

Last answer on Nov 1, 2009 5:55:14 pm GMT kim, on Dec 21, 2008 1:08:46 am GMT 
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Hello,
I have a Creative zen v plus 2mg mp3 player. It recentaly had a problem where it would not do anything,even when i reset it. I fixed it by taking the battery out and then putting it back in. To do this i had to take it apart. Now when i plugged it in to my computer the computer will not reconize it. I have tried over ten diffrent usb cabels and none of them will work. The usb cabels are fine because they work with other things. I cannot but music on it or charge it. It works expect for this so whats the problem. Is it my usb jack on the mp3 player or what ? Did my taking it apart mess it up? Please help me. I � my mp3 players so i'm very unhappy when it doesn't work :( :( :(

Configuration: Windows XP
Internet Explorer 7.0

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1

lifekcus, on Dec 21, 2008 7:07:00 am GMT
  • +2

Hi
i think you have wrongly connected your battery
if not so, then it might be that the setup has been lost.
Go to web site and download the latest updates and firmware

   
Reply to lifekcus

2

Bazza, on Jun 3, 2009 10:14:11 pm BST
  • +15

I had an issue with a creative zen. try the following: Go to Control-panel->device manager. Click on 'portable devices' and the zen should be listed. It may well have a warning sign on. Right click and click 'Update driver software'. Click 'Browse my computer for driver software'. Then click 'Let me pick from a list of device drivers on my computer. There should be an option of 'mtp device' Click that and then click 'next'. That should reinstall the driver and your pc then pick up the zen device again.

   
Reply to Bazza

3

Mco, on Jun 12, 2009 11:47:33 pm BST
  • +2

I did not post the question but I encountered the same problem. Looking for help, I found your answer and it did help. Thank you very much, Bazaa.

   
Reply to Mco

6

h3player15, on Jul 27, 2009 1:45:26 am BST
  • +10

Hey i seen your post but when i go to control panel , there isnt a device manager option so is there another way or im outa luck?

   
Reply to h3player15

16

dante123, on Oct 9, 2009 10:45:14 am BST
  • +2

Go into Control panel, then click System (make sure you're on classic view) Then click the hardware tab, then finally onto Device Manager. The creative ZEN should appear on this list if pugged in.

   
Reply to dante123

7

scott, on Aug 1, 2009 6:14:44 pm BST

I love you thx

   
Reply to scott

11

Goob, on Aug 27, 2009 7:55:25 pm BST

Thanks very much, your suggestion worked great, I've been fighting with my computer/player for weeks.
Goob
Swat.fit.goob@gmail.com

   
Reply to Goob

12

Chuck, on Sep 1, 2009 5:09:52 am BST

Thank you very much. Winamp running on Windows Vista basic was working fine with my Creative Zen Microphoto player up until I wanted to add more music about a week ago. The player would not appear in the Winamp portables list. I could not install the Creative Zen management software because the installer said it did not find a connected device. The player did not show up in My Computer either. Your suggestion solved all of that.

   
Reply to Chuck

15

maggib, on Sep 19, 2009 11:42:19 am BST

Hi I've tried doing what you suggested. There was a question mark next to the Zen photo and I've tried searching as you describe and got nowhere......Wit's end!!!! several chunks of hair missing...and no cd!!! any ideas?

   
Reply to maggib

17

pharren i., on Oct 15, 2009 4:49:13 pm BST

I wne to device manager it doesnt exactly say portable devices. does it have another name? ive been dealing with this for 3 months now.

   
Reply to pharren i.

4

harald, on Jul 13, 2009 10:46:38 pm BST
  • +3

Thanks, it worked, you saved me a lot of trouble, thanks again!

   
Reply to harald

5

insan, on Jul 23, 2009 10:38:35 pm BST
  • +3

Manually selecting the mtp device as driver did the trick when my girlfriend's computer all of a sudden didn't recognize her Creative Zen mp3 player. You just helped me save her day, so thank you very much! ;-)

   
Reply to insan

8

andi, on Aug 12, 2009 11:48:06 am BST
  • +2

Hello,

when i click on mtp device and update it, it says something like the system can not be started(code10)

what should i do?

   
Reply to andi

18

 doug, on Nov 1, 2009 5:55:14 pm GMT

Hey did u ever find a way to overcome the (code 10) error???

   
Reply to doug

9

Abhi, on Aug 12, 2009 1:03:02 pm BST

Hey Bazza thx for your suggestion. It worked for me and whats more this was the first site i searched through to get my problem resolved and bingo i got the answer. Thanks again.

Cheer,
ABS

   
Reply to Abhi

10

jjeisse, on Aug 17, 2009 11:34:20 am BST
  • +1

Hey Bazza

I'm having the same problem as Kim and i've tried your suggestion but when i tried to reinstall the driver , it says access denied. And now i don't know what to do??
I'm using windows vista.

   
Reply to jjeisse

13

Vega, on Sep 17, 2009 4:44:49 pm BST

Vista sucks. but i got a diffrent when iinsert my mp3 is not display on mycomputer

   
Reply to Vega

14

hanna, on Sep 18, 2009 10:03:03 am BST

OMG Bazza!!! thank u so much my zen works now woooooo!!

   
Reply to hanna
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