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Can't get on the internet!

Last answer on Oct 19, 2009 9:15:49 am BST kat g, on Nov 14, 2008 2:37:18 pm GMT 
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Hello,

I am having a problam with the internat explorer on my computer. There is a connection as msn messenger works but no matter what i try i cant seem to get the internet. when i try to look at a page i just get "internet explorer cannot display the webpage". i then click diagnose copnnection problems and it tells me that
" windows cannot connect to the in internet using HTTP, HTTPS or FTP, this is probably caused by firewall settings on ur computer.
check firewall settings for the http port 80,https port 443 and ftp port 21"
i cant seem to find out how to check these settings.... can anyone help???
Thankyou!! xx

Configuration: Windows XP
Internet Explorer 7.0

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1

KS, on Jan 4, 2009 10:55:32 pm GMT
  • +9

Did you end up getting this problem fixed? I have the exact same thing happening to me and would love to know how to fix it without having to take my computer in to the shop. I can check and send email on Outlook Express but just can't get on the internet! SO frustrating. Any help would be greatly appreciated. Thanks!

   
Reply to KS

2

KATG, on Jan 4, 2009 10:58:55 pm GMT
  • +1

Yeah i got it sorted! my ISP is virgin media and i went onto their website andthey have a check list of things to do if this happens. i just went through all of them and one of the settings had been changed. so all i can say wud b do the same thing on the website of ur service provider xx

   
Reply to KATG

3

PA, on Jan 6, 2009 3:56:56 pm GMT

I'm having the exact same problem and also with virgin media. However, when I rang them they went through my settings but couldn't fix the problem. The guy felt that it was a problem with internet explorer, but I've since tried firefox and still can't access the internet.

If you do find anything, I would also be interested to know.

Thanks
PA

   
Reply to PA

4

kat g, on Jan 6, 2009 4:41:04 pm GMT

Click on the link http://www.virginmedia.com/... and follow the steps. thats how i fixed mine! xx

   
Reply to kat g

5

PA, on Jan 8, 2009 5:39:40 pm GMT

Thanks. I did try that, but had no luck.

I ended up using windows to go back to a restore point and that worked for a bit, but when the recent updates are installed again, the problem comes back. Very strange!

   
Reply to PA

6

The Resolve, on May 13, 2009 2:20:16 am BST
  • +16

Hi,

first check if your ip and your DNS are automatically obtained... do the following

I had the same EXACT problem and this resolved my issue right away.

1. click start>control panel
2. in classic view open the icon for network connections
3. right click on the icon for Local Area Connection and choose properties
4. in the local area connection properties window click on Internet Protocol (TCP/IP), and then click on properties
5. In the next window that opened make sure that Obtain IP address automatically and Obtain DNS address automatically both have the green button on them... click apply and then OK...

you can further optimize your browser setting by doing the following...

1. in the control panel window open the icon for internet options (make sure that there is an entry for your homepage section. if you don't have any try putting www.google.com or any website you prefer IE to load upon opening)
2. click on the security tab
3. look into the part where it says security level for this zone and find the default level button, click on it
4. go to the privacy tab click also on the default button
5. go to the connections tab, look for the button for LAN Settings, click on it
6. under the lan settings window make sure that Automatically Detect settings is the only item checked...
7. go to the advanced tab and click on the Restore Defaults button
8. click apply and OK
9. close your internet explorer browser and reopen it... your default home page should load automatically

hope this helps...

   
Reply to The Resolve

11

beke, on Jun 5, 2009 4:02:19 am BST
  • +2

Thank you SO MUCH!!! After hours on the phone with high speed provider, router company, etc.....still couldn't connect! Your directions were sooooo clear and helpful!!! HUGE HUGS!!!!

   
Reply to beke

19

ripple, on Sep 12, 2009 9:51:51 pm BST
  • +1

HOORAY for you and the internet.

i can't tell you how much time i spent trying to get my wireless connection to the internet working.

i had my desktop open and followed your advice to the letter (except for advanced setting and restore default setting part) while working on my laptop and it's problem. thank goodness for the internet and folks like you.

i couldn't believe my eyes when the google page opened.

i will be able to sleep tonight.

thanks again

   
Reply to ripple

20

Britters2000, on Oct 3, 2009 11:27:32 am BST
  • +1

Thank you so much. Searched high and low for the solution. Brilliant.

Britters

   
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7

Sandy, on May 26, 2009 6:25:27 pm BST
  • +2

I tried all of the suggestions about resetting defaults etc and none of it worked. Here is what may help you to help me-This all began when I removed zonealarm security suite and installed avast. I disabled my internet connection before installing avast, but it seems like it automatically reenabled it and then I couldn't use browser. the odd thing is, I tried uninstalling avast, then I was able to use my browser without a problem, but I have to have an antivirus software in the computer. It seems to have something to do with the avast download.Can you help?

   
Reply to Sandy

21

samsiteone, on Oct 4, 2009 3:21:42 am BST
  • +1

It ain't Avast it's Zone alarm, I guarantee it.

   
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8

thankfull, on May 30, 2009 3:04:15 pm BST

The resolve..thank you..I was having the same problem and I followed your steps..worked perfectly!! Thanks a million

   
Reply to thankfull

9

runmanrun, on Jun 2, 2009 4:12:11 pm BST
  • +1

Tried the suggestions it worked thank God for google and the internet. Information Highway it is there but you have to SEEK then you will find.

   
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10

runmanrun, on Jun 2, 2009 4:12:11 pm BST
  • +1

Tried the suggestions it worked thank God for google and the internet. Information Highway it is there but you have to SEEK then you will find.

   
Reply to runmanrun

12

neeger, on Jun 5, 2009 7:59:05 am BST

REALLY THANK YOU!!!

   
Reply to neeger

13

Auburn Fan, on Jun 25, 2009 11:38:30 pm BST

You're awesome!!! Thank you so much for your step by step, helpful advice. It worked! You're the bomb.com!!

   
Reply to Auburn Fan

14

inneed, on Jul 1, 2009 8:18:01 pm BST
  • +1

My Problem was Windows Live OneCare Famely protecction

   
Reply to inneed

15

tototoro, on Jul 9, 2009 1:59:53 pm BST

Gosh, thank you so much for your detailed step-by-step description! Your help made me get back online as well! Your help is much appreciated!

   
Reply to tototoro

16

Benb, on Jul 14, 2009 4:50:11 pm BST

Thanks so much, very clear, and it worked :) haven't reset my computer though yet so hopefully it will work once restarted. Thanks again, it's been broke for like 3 months :(

   
Reply to Benb

17

schradergraphics, on Jul 14, 2009 7:55:32 pm BST

Well, for what it is worth, I ended up uninstalling all of my drivers for my wireless usb, reinstalled them, and wala.

   
Reply to schradergraphics

18

Charlie, on Jul 19, 2009 4:32:46 am BST

ABSOLUTLY WONDERFUL!!! I had been stuck trying to figure it out for nothing.....but now this step by step
REALLY HELPED !! Thanks so much!

   
Reply to Charlie

22

 rohit kataria, on Oct 13, 2009 6:04:53 am BST

Many many thanks to "The Resolve" who responded on May 13 2009. God bless.

   
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