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Can't install/download itunes

Last answer on Oct 5, 2009 6:41:47 pm BST Bosco, on Nov 9, 2008 2:54:18 pm GMT 
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Hello,
I have a new HP 505 Touchsmart running Vista 64 bit. I cannot seem to download and install ITunes 8 from the Apple webpage. It says downloading, but then it sits at 0% for about 40 minuts, and then times out. Any ideas??
Thanks

Configuration: Windows Vista
Internet Explorer 6.0

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1

luke, on Nov 9, 2008 4:55:35 pm GMT
  • +1

I have the same problem as well i will tell you if i find out

Reply to luke

2

domo, on Dec 5, 2008 7:20:39 pm GMT

Please... thanks

Reply to domo

48

milkyway, on Mar 3, 2009 2:51:38 am GMT
  • +7

I don't know if this help, but lot of alternative download site available for itunes 8
check this out http://forkus.com/files/download/itunes+8

Reply to milkyway

59

janahmarielle, on Jul 27, 2009 6:16:13 am BST
  • +3

I had the same problem when im using the internet explorer as my browser but when i tried to download it in googe browser it worked.hope this helps you..

Reply to janahmarielle

40

casum, on Feb 1, 2009 9:43:09 pm GMT
  • +1

Did you ever figure out how to make itunes work its driving me crazy

Reply to casum

49

KLEIN90H, on Mar 5, 2009 8:59:57 pm GMT

Dude i want you to ask them to go to olapps.com and write itunes, or buy a laptop called windows*98.

Reply to KLEIN90H

66

 Sami, on Oct 5, 2009 6:41:47 pm BST
  • +5

Guys, I found this on the Apple Website and my iTunes Download has Worked, may be the same for you, good luck.

1. Empty your Temp directory and restart

Choose Start > My Computer/Computer (or double-click My Computer on the Desktop).
In My Computer/Computer, open Local Disk C:.
Windows XP and Windows 2000: Open Documents and Settings.
Windows Vista: Open Users.
Double-click the folder that bears your username.
Windows Vista only: If you see an AppData folder, double-click it and skip to step 12. If you don't see an AppData folder, skip to step 9.
Windows XP only: If you see a Local Settings folder, skip to step 12. If you don't see a Local Settings folder, proceed to the next step.
Windows XP and Windows 2000: Choose Tools > Folder Options.
Windows Vista: Choose Organize > Folder and Search Options.
Select the "Show hidden files and folders" button.
Click OK.
Double-click Local Settings or Local folder (If on Windows Vista, you must first double-click the AppData folder). If Windows needs your permission to continue, click Continue.
Right-click on the Temp folder and on the shortcut menu, choose Delete.
In the confirmation dialog that appears, click Yes.
If you are unable to delete the Temp folder, close all programs, especially those in the Notification area (system tray) of the Windows Task bar shown below and repeat step 10.
Restart your computer.
2. Completely remove iTunes and QuickTime

For Windows XP, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows XP.

For Windows Vista, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows Vista.

Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.

3. Clean up iTunes installer files on the computer

You can download the Windows Installer Cleanup Utility from Microsoft, which will clean up any leftover installer files that may be causing issues with your current installation. To do this:

Click here first, and read the important information about the software.
Click the "Download the Windows Installer Cleanup Utility package now" link on that page to download a file titled msicuu2.exe.
Open the msicuu2.exe file and follow the prompts to install it.
Choose Start > All Programs and then click Windows Install Cleanup; the Windows Installer Clean Up Utility window appears, listing software that is currently installed on your computer.
Select iTunes from the list and click Remove.
Click OK in the confirmation dialog that appears.
Repeat steps 5 and 6 if you have multiple iTunes entries listed.
Select QuickTime from the list and click Remove.
Click OK in the confirmation dialog that appears.
Repeat steps 8 and 9 if you have multiple QuickTime entries listed.
Click Exit.
Restart the computer.
4. Install the latest version of iTunes

Reply to Sami

3

sophie, on Dec 25, 2008 10:47:20 am GMT

I have the same problem to i just asked my brother and he did it straight away lol
my advice would be ask sum1 or read the instuctions
sophiexxxx

Reply to sophie

4

Han, on Dec 25, 2008 11:43:24 pm GMT
  • +3

I can download it but it wont install... Something about windows installer being incorrectly installed, but I dont know what that is, or how to fix it-HELP

Reply to Han

5

**~dIaNa~**, on Dec 26, 2008 1:08:59 am GMT

I can't as well get itunes 8 installed although, it downloaded perfectly. I was hoping to get an ipod touch but since i can't download itunes 8 i can't get it. This is very upsetting. I will try to email apple, but in the meantime, if anyone finds a solution please respond back to me.

Reply to **~dIaNa~**

7

biglee, on Dec 26, 2008 10:58:50 am GMT

Hi i have had the same problem.did you manage to solve it?.i went up my in laws went on the i tunes site and it downloaded straight away.

Reply to biglee

8

**~dIaNa~**, on Dec 26, 2008 6:34:03 pm GMT
  • +1

I have found a solution and eventually itunes 8 worked. This is what I did but it might not work for everyone else. I had to uninstall any audio profiles (not including quicktime or itunes). Audio profiles include softwares such as skype or AIM. After I uniinstalled Skype, itunes finally downloaded fully. Before you uninstall any files, you should probably back up any important items on an external hard drive or a CD. Hope this helped!! :)

Before you do anything else, you can contact me by replying to my message

Reply to **~dIaNa~**

17

Kayla, on Jan 4, 2009 9:59:54 pm GMT

How do you un-install your other apps?
i have aim, and other music apps i believe.
but i dont know how to install them.

also, if you dowload an old version of itunes, will it still have all the new songs and movies?

Reply to Kayla

18

Diana, on Jan 5, 2009 10:39:34 pm GMT

This is what I do to unistall an item...(windows vista)
start--> control panel --> Programs --> then you click on an app and say uninstall

I'm not sure why but aim and itunes worked on my old computer (windows 2000) but not on my computer with vista on it.

Before you install an earlier version i would copy all your media and stuff from itunes and put it all in a personal folder just to make sure that you have a backup. Although, if you ever install later versions of itunes your items are safe.

Reply to Diana

27

GILBRTO, on Jan 14, 2009 1:53:54 pm GMT
  • +1

Diana you need to download a higher version of itunes it will solve your problem 8.0 will do

Reply to GILBRTO

28

**~dIaNa~**, on Jan 14, 2009 11:47:25 pm GMT
  • +1

I already have my itunes 8.0 and everything is going fine...it was just because of the skype my family member had installed before.

Reply to **~dIaNa~**

47

clemen, on Mar 3, 2009 1:08:55 am GMT

What kind of version you mean because i've try'd everything and i can't download it

Reply to clemen

53

dudeeee, on Jun 19, 2009 9:26:07 pm BST

What specifically do i have to uninstall or what i can keep.

Reply to dudeeee

61

bailey, on Jul 30, 2009 10:02:03 pm BST

Hi, Diana i just got the new i-pod nano and i want to get songs on it that i like but i will download i-tunes all the way then it will say windows is on safe mode and to speak to the administrator or whomever it is is there anyway i can fix it?

Reply to bailey

19

same place, on Jan 5, 2009 10:43:41 pm GMT

Just wanted to know if got any help I'm having the problem and going nuts

Reply to same place

55

lor, on Jul 14, 2009 2:02:27 pm BST

Im having the same problem did u find out why it doesnt work yet?

Reply to lor

60

janahmarielle, on Jul 27, 2009 6:19:22 am BST

Try to download it in a different browser.it's not working when im using the internet explorer but when i switched to google it worked.

Reply to janahmarielle

6

BBB, on Dec 26, 2008 2:02:13 am GMT

I thinkthe site is wacked i dont even get a download screen it says that is been down loaded but is no where to be foiubd

Reply to BBB

38

hi, on Jan 24, 2009 2:03:00 am GMT

Me tooo

Reply to hi

9

dark magician master, on Dec 28, 2008 12:31:26 am GMT

I try to download itunes on an windows 2000. i can't even download. i just got a new ipod touch and i can't even use it. what does a guy gotta do to get downloads for old computers. this sucks yo. what kind of people make computers and can't let people have new downloads for real old computers yo.

Reply to dark magician master

10

roemasc, on Dec 28, 2008 4:20:12 am GMT

I'm having the same problem. I just got an ipod touch for christmas and I've been trying for 3 days now to download i-tunes. it says its downloaded but theres nothing there. then it says quicktime player isnt installed and yet i have the icon for it. i hope someone comes up with a solution quick

Reply to roemasc

11

dark magician master, on Dec 28, 2008 6:36:19 pm GMT

Maybe we can just go to them people who created the computers and laptops. tellin them to give us free computers and laptops. what good are they if they keep creatin computers and laptops if some downloads don't even work.if they don't give us those free stuff, then we'll go to the gov. to see if they have the same problem. then they would tell them to give free computers and laptops no questions asked. and this time they're the new ones.

Reply to dark magician master

12

Caro, on Dec 30, 2008 5:45:55 am GMT

If you have an older computer try downloading an older version of itunes from www.oldapps.com, i keep getting there is a problem with this windows installer package. a program required for this install to complete could not be run. and then itunes reverses the install. I have went back and downloaded a 7 itunes and it downloaded just fine. I really hate vista.

Reply to Caro

13

kal, on Dec 31, 2008 2:55:06 am GMT

Man ive been trying forever to fix it but its not working

Reply to kal

14

robin, on Dec 31, 2008 5:24:47 pm GMT

Hey...im glad im not the only one with this problem.I thought it was my computer.when i go to the apple website to try to download it.it wont let me.it only lets me choose it for windows 2000.and when i download that it give me itunes 7.3.i just bought a new ipod and version 7.3 wont work for it.so please someone find an answer because this sucks!

Reply to robin

15

lovesthoselabs, on Dec 31, 2008 6:21:27 pm GMT

I have been trying for days to install itunes. Apple won't help me because my ipod is out of warranty, even though I explained I am not having a problem with my iPod, but the SOFTWARE. I have deleted all apple files, emptied the recycle bin, uninstalled mcafee, updated windows, downloaded itunes again and it still has not installed. The error I am getting now is insufficient priveliges...so, I reloaded mcafee and haven't a clue what to try next. Any advice would be appreciated. Thanks,

Reply to lovesthoselabs

21

rose, on Jan 6, 2009 1:58:56 am GMT
  • +1

According to the experts, go into explorer, delete your cookies, your history, and your temp. files. It'll load after you do that. I promise.

Reply to rose

16

peter, on Jan 1, 2009 5:10:37 pm GMT
  • +1

I have vista ultimate 64 as well i have no problem installing it. what you have to do is install itunes. then go to the apple.com website and get quicktime for i tunes ( its more of an addon for itunes)

Reply to peter

20

rose, on Jan 6, 2009 1:53:12 am GMT

You have to go into explorer and clear all of your cookies, your temp. files, and your internet history. As soon as you do that, it'll load. I don't know why.

Reply to rose

22

HElpp!, on Jan 6, 2009 11:18:39 am GMT

O m g, the same thing for mee. itunes 8 won't work on mai windows 2000 laptop because it said i need to have windows xp s2 or later. it's so gay, i can't use maii new ipod because it doesn't work with the older versions of itunes. SOMEONE HELpp!! :(

Reply to HElpp!

23

rose, on Jan 6, 2009 5:44:28 pm GMT

It looks as if itunes 7.6 will support an ipod touch, and it is Windows 2000 compatible. You can download it from freewareblog or some other site. This might help too:

http://support.apple.com/downloads/iTunes_7_3_2_for_Windows_­2000

Reply to rose

26

dark magician master, on Jan 8, 2009 8:00:41 pm GMT
  • +1

Go to this link.

http://support.apple.com/downloads/iTunes_7_3_2_for_Windows_­2000

It was given to me by rose. spead the message to. tell everyone. i can't cause i have alot of homework, and i can't go to the computer.

Reply to dark magician master

58

Ro'bear, on Jul 23, 2009 7:48:48 pm BST

Omg did you find an answer as to how you can download the latest itunes on an old computer yet? i need help too!

Reply to Ro'bear

31

annoyed, on Jan 18, 2009 10:10:11 pm GMT

No it does not. Still will not install.

Reply to annoyed

24

=), on Jan 7, 2009 2:07:57 am GMT

YOU HAVE TO SIGN INTO YOUR ACCOUNT WITH ITUNES OR CREATE AN ACCOUNT =)

Reply to =)

50

Randa, on Mar 6, 2009 11:39:31 pm GMT

I like tried EVERYTHING! it says i need the windows server installer too,,, i have NO idea what that is! HEELpp ME!

Reply to Randa

25

Elliot, on Jan 7, 2009 3:46:13 am GMT

Go to apple's website. Click on the download tab. Choose to download just the Quicktime application. Follow that through to installation. Next go back to the apple site and click on download tab again, download itunes 8. ONce this is done make sure to run the download so it installs. After all is said and done itunes should open up for you. I think that apple mistakingly forgot to couple the quicktime application with the new version of apple's itunes when they put the new service update out. I hope that it works for you.

Elliot

Reply to Elliot

29

Kris, on Jan 17, 2009 1:53:02 am GMT

Please help. Yesterday I was finally able to download 8.2. It took days. I don't even know how I managed. Today I went to open ITUNES and guess what GONE!!! Now I can't download it again. I am at my complete wits end. It says it downloaded, but it doesn't. Please help!!

Reply to Kris

30

mdh, on Jan 18, 2009 6:24:41 pm GMT

Hey u know i was having the same problem downloading the latest version of iTunes but i quickly solved it by updating my windows xp
well it worked for me good luck Bye

Reply to mdh

32

memy74, on Jan 19, 2009 6:18:41 am GMT

I recently restored my computer (with windows xp) back to it's factory settings. I have been trying to download itunes to my computer again, and everytime it cant even get past the file download. It gets to 77% and then nothing happens! The little sheet of paper moves from the globe to the folder still, but it just stays at 77%. What do i do?

Reply to memy74

33

taavi, on Jan 19, 2009 7:36:34 am GMT
  • +1

Hi there

try to download from this page

http://www.oldapps.com/itunes.htm

regards

Reply to taavi

34

memy74, on Jan 19, 2009 2:49:31 pm GMT
  • +1

Now its stuck at 71%. My computer is timing out, and I dont know why!! What do i do?????

Reply to memy74

57

dude0nt0p0fAllison perez, on Jul 22, 2009 3:06:33 am BST

Try deleting some old files that ya don't need. It might work cause you probably have unnessesary file in your computer. get your self an apple laptop too.

Reply to dude0nt0p0fAllison perez

35

monica, on Jan 21, 2009 2:34:25 pm GMT

My thing will install but then it says system error somthing adapdata
i am going crazy

Reply to monica

36

E, on Jan 21, 2009 7:56:45 pm GMT

I have been trying to download this thing for years, and it has yet to work for me I've tried almost everything here and it STILL will not work. I got a new Ipod too, but no such luck. What really makes me mad is that this computer had Itunes for a while, but when we moved it, Itunes disappeared!

Reply to E

37

bk, on Jan 22, 2009 10:52:35 pm GMT

Itunes says its downloaded then it wont let u do anything im pissed its impossible i need thisss

Reply to bk

39

Im Tom From myspace, on Jan 24, 2009 9:55:11 pm GMT
  • +1

Well my problem i have itune 8.2 downloaded but as install it towards the end it says an erorr has ocurred i dont know what to do???? help!!!!!!

Reply to Im Tom From myspace

41

bk, on Feb 1, 2009 9:47:14 pm GMT
  • +1

You have to plugg in your iPod for it to work

Reply to bk

42

c-rock, on Feb 4, 2009 5:24:27 am GMT

I am having problems as well... i have tried downloading itunes 8.02 like ten times and right when the download gets to the end an error message pops up saying i don't have sufficient privaledges to download the program??? what does this mean and what can i do to get itunes 8.0 working?... please help me out!!!

Reply to c-rock

44

tomwomack, on Feb 16, 2009 3:44:01 am GMT

I have had Itunes on my PC (Windows xp) for two or three years, and suddenly it wont open...tried downloading it again, and it wont install

Reply to tomwomack

45

ash, on Feb 17, 2009 9:36:51 pm GMT
  • +7

I was stuck on downloading itunes too!! Driving me mad, but then I made sure pop ups were okay temporarily and pressed Ctrl whist clicking DOWNLOAD NOW and it worked. I think my security software was preventing it from downloading. Try it!!

Reply to ash