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Acer aspir 5100 keybrd and mouse problem

Last answer on Nov 19, 2009 9:41:06 am GMT Hamza, on Nov 2, 2008 7:41:22 pm GMT 
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Hello,
i have acer 5100 and i can't use the keyboard and the mouse (in os and out of it) so i can't boot and do a safe mode and tryed to but usb keyboard and it's dsnt work ... sooo anyone can help me plz ?

Configuration: Windows XP
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1

rubrami281, on Nov 3, 2008 12:28:26 am GMT
  • +2

U can boot your OS by simply shutting it off........wait about 45 secs and then start it again.

Reply to rubrami281

2

gibbsdesign, on Dec 25, 2008 10:23:00 pm GMT
  • +2

Just got it today and after using it for a few hours it locked up. Tried rebooting and it didn't work. HELP!!

Reply to gibbsdesign

3

passer-by, on Dec 25, 2008 11:04:42 pm GMT
  • +1

I was looking at a similar problem yesterday. Still don't have a permanent fix, but for us we can get USB devices to work for the current boot by doing the following:

restart/boot into the bios (hit F2 early in boot) and then exit the bios (don't make any changes... just exit discarding changes). The computer will finish booting, and this time USB should work.
unfortunately, it seems to stop working again on next boot.

For us, things were working fine for a while. I suspect that Vista's auto-update around 12/11/08 broke it. Hopefully the next one will fix it again.

Hope that helps.

Reply to passer-by

4

Rod, on Feb 20, 2009 2:05:50 am GMT
  • +7

Er... how do you press F2 if the keyboard does not work?

Actually if you google 'defective acer 5100 keyboard' you will get 8.640 hits... the only partial solution is buying a 'pcmcia to usb' adapter and connect a usb keyboard to it.

This 5100 symptom includes:

- usb has power but no data traffic
- keypad does not respond
- keyboard does not work, not even in boot up, POST, DOS, LINUX, nothing.
- Don't bother to reinstall the OS because thats not the cause. Won't work.

Beside that partial solution (pcmcia adapter) you may remove the HD and attach it to a external USB carry-on to download your personal data to another PC.

Acer is aware of this, but a recall is out of question, if they cared about you they would have done something earlier. Next time pay a little more for a serious product... I am typing this with my Acer 5100 Bl51 stripped down here at my desk... last Acer in my life!

Reply to Rod

5

jct, on Mar 8, 2009 1:58:35 pm GMT
  • +3

Take the battery out and run it on ac power.

Reply to jct

6

barny543, on Mar 30, 2009 4:36:21 pm BST
  • +5

I have spoke to acer and if you plug in a seperate usb keyboard and mouse you should be able to use the cursor, now restore your computer and this should give you your keyboard back. Once the keyboard is working again hold down the button on the bottom left side of your keyboard marked FN and press f7.

all should be well....... until the next time, sony's the way forward for me now i think!

Reply to barny543

7

plan9, on Apr 11, 2009 8:21:44 pm BST
  • +2

I had the same exact problem. I tried holding the power down and restarting, taking the battery out and booting from the PS, holding down the esc + cntrl .... basically everything under the sun that you will find in this forum or others about this problem (which is common!). I even bought a PCMCIA USB 2.0 card and tried that (anyone wanna buy it?)

Here's how I fixed mine...

first off, after i tried everything, I gave up! Then I took the HD out to copy data before scrapping the laptop. I noticed that when I would plug the laptop into my desktop at work I would get a error about there being to much positive charge on the USB device (I have a USB dongle for 2.5" drives). I tried it on my laptop and it would cause it to reboot whenever I plugged it in. So I tried to boot the Aspire with out the HD, and was happily surprised that the keyboard functioned fine!! I replaced the HD, reinstalled windows, and I am loading the drives now.

To anyone whois has the same proble, take a second before you spend any money, and pop the HD out of the laptop. Then see if you can access the bios when booting... if you can, then you know that your keyboard is fine and that you have a bad HD on your hands.

Good luck!!

Reply to plan9

9

nelcabz, on Jun 26, 2009 7:16:57 am BST
  • +2

Excellent tip. thank you for sharing to us. my acer mouse now works excellent!

Reply to nelcabz

17

CaptainPixie, on Oct 7, 2009 1:21:44 am BST

Your info on the mouse track problem was SO helpful, thank you so much! I was freaking out about something so stupid and dumb!

Reply to CaptainPixie

8

absint0o, on Jun 17, 2009 4:52:21 pm BST

Have the same problem than u all, done everything u said and nothing. bought a new HD, tried to boot without HD, but still no keyboard, mouse or USB, i only have all this with linux ubuntu 6.10 i think, can't install wine to emulate windows and update the bios, i'm desperate!!!
any ideas?

Reply to absint0o

10

TechieGuy, on Jul 9, 2009 4:19:56 pm BST

It has nothing to do with a bad hard drive. It's a software issue. There's apparently an update from Microsoft that causes the touchpad and keyboard to stop responding. There is supposedly a fix on Acer's website for this. Anyone have a link to it??

Reply to TechieGuy

11

JRUDMAN, on Jul 13, 2009 3:32:45 pm BST
  • +1

I had all of the above symptomns and trawled through the forums for 3 weeks and ended up asking Acer directly and they came back with answer. I was doubtful at first 'cause my keyboard wasn't doing anything but it worked.

1 Ensure all Data is backed up, all data will be deleted.
2 Please ensure that all USB storage devices are removed before starting the recovery process
3 Restart machine
4 When your unit switches back on, wait for the ACER screen then hold down alt & tap f10 repeatedly..
5 Please wait a moment until prompted, -How would you like to restore?-
6 Please select -Restore system to factory default-
7 Enter your defined password or enter six zeros '000000'
8 Click ok
9 Please wait until process completed, this will take 45min - 1hour

Reply to JRUDMAN

23

satti, on Nov 19, 2009 3:57:40 am GMT

My laptop is aspire 1640z .i apply alt+f10 big sound but not working

Reply to satti

12

daza, on Jul 20, 2009 8:55:18 am BST
  • +1

Ok folks

for those who have no keyboard / mouse etc.... take the big cover of the bottom that covers the memory / cpu etc...

then remove the ram and you will see a jumper named "J2" cross this with a flat screwdriver then turn your machine on. This will reset the bios, Hopefully this will reset the keyboard etc.... However this did not work for me but did reset the bios.
I then inserted a usb pcmcia and was able to use a usb keyboard, i then downloaded the latest bios update and installed it.

yip he machine has worked mint with no problems for over 6 months!!!

This is a bios problem that acer no about but is easilly sorted with an update "if you can use your keyboard!!!"

Reply to daza

13

aloha, on Jul 22, 2009 10:10:09 pm BST

I have the exact problem.
i forgot the gel tube beside the heat. then i fell as sleep. after that i saw something bad on the screen, i just turned off by the button. i started it again and i could not use the keyboard and mouse and usb. i thought the problem caused because i forgot the gel tube beside the heat, the heat could not come out and something got burn inside.
i went to a store to fix. they told me i have to replace a new mother board. it cost me too much money. right now i put it at home. but i'm not sure the problem on the motherboard. i'm trying to get some information before i sell it.
give me some ideas plz !

Reply to aloha

14

aloha, on Jul 23, 2009 8:55:09 pm BST

How do you do with your acer 5100 now ?

Reply to aloha

15

ms, on Sep 8, 2009 7:23:35 am BST

Had the same problem ...Removed Hard Disk and Booted system...Then Shutdown and reistall the hard disk...

the problem solved

Reply to ms

16

absint0o, on Sep 20, 2009 5:20:35 pm BST

Tried everything; remove the HD and boot, still no access to the keyboard, i bought a pcmcia USB 2.0, but i don't know how to install it because i don't have keyboard and touchpad. i tried every boot cd but i can only have access to keyboard and touchpad in linux ubuntu 6.10, and i can't install wine to run the bios update...

Reply to absint0o

18

RyderWifee, on Oct 16, 2009 4:38:22 am BST

I had the same problem but my pcmcia usb card worked when i rebooted. try leaving it in your unit and powering it on while it's in the card slot. i am using my usb keyboard and mouse as i type :-) if you have vista it should automatically recognize it because I could not use the driver disk that came with the pcmcia card because i did not have a keyboard working to click on :-(

Reply to RyderWifee

19

viktor, on Oct 19, 2009 10:47:56 am BST

I have the same problem with acer aspire 5110,no usb keyboard and touchpad working.I was trying to put PCMCIA to work on XP but no work,becouse i needed to install the drivers and i can't use the mouse and keyboard.So i put VIsta on my hard drive on another PC,transfer the hard drive yestarday and now i'm gonna try to put the PCMCIA and to see if i can get it work without installation of the drivers,if vista is gonna recognize the hardware itself.If this don't work neither i'm willing to try just one more thing with EXPRESS CARD to USB convertor,i haven't try this befoure but i read someware that it doesan't need an instalation becouse is plug and play device so that is my last option becouse non of the repair shops could solve the problem.!!!! After that if this works i'll install the new update for BIOS to see how will do.

Reply to viktor

20

Ro, on Oct 20, 2009 11:33:47 pm BST

So I've got it working with a pcmcia card but now what?? is there a patch i can download to fix the problem to get the actual keyboard and mouse pad working?

Reply to Ro

21

Ryan, on Oct 22, 2009 6:28:43 pm BST

Hey guys..


I am running into the same problem.. just a heads up.. DO NOT download the latest 3.05 or 3.10 BIOS from Acer's website unless you are running XP.

I was running windows vista home premium... i thought my hard drive failed when my keyboard and mouse wasn't working so I got a new hard drive and installed vista ultimate.

Everything was fine until I decided to download the new windows updates.. boom.. crashed the computer.. and lost my mouse and keyboard again.

If possible.. use your system restore and go back to a time before you installed the new windows updates. If not.. time to go one by one on the windows updates and uninstall them.. as much as possible.

This will get you back to the original Windows setup that will not hurt your BIOS

I was able to buy one of those USB to Card Bus adapters and plug in a USB laptop and mouse. Upon first start up the keyboard and mouse would not work. The screen popped up to the windows log in screen and neither the mouse or keyboard would work. After several minutes the keys on the keyboard lit up.. so I'm assuming windows had to install the CardBus adapter and install the new keyboard and mouse. From there I was able to log into windows and remove the windows updates.

The USB keyboard and mouse are inactive until Windows loads up.. so I can not hit F2 or reset the BIOS or anything like that.

Hopefully the Acer mouse and keyboard will be functional after the removal of the updates.

NOTE - ACER will charge $59 for a 30 min phone session.. so they are useless.

Reply to Ryan

22

absint0o, on Nov 2, 2009 9:04:44 pm GMT

I've tried a USB to card Bus, but still no use...won't recognise in XP nether in linux system because i have to install USB to Card bus drivers and i haven't mouse or keyboard...

Reply to absint0o

24

 satti, on Nov 19, 2009 9:41:06 am GMT

I solved my problem press F8 and restore the good configuration settings

Reply to satti