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Tools - Internet Options

Last answer on Oct 18, 2009 11:47:10 pm BST hank9081, on Nov 1, 2008 11:06:29 pm GMT 
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Hello,
When I click on Tools, then internet options, the foloowing Pops Up:

Restrictions - This operation has been cancelled due to restriction in effect on this computer. Please contact the system administrator.
I already checked for viruses and spyware using norton, AVG, Spybot, AdAware in mormal mode and safe mode.
I can right click on IE, properties and is fine, but not from tools - internet options.

Anyone has an idea as to what to do? thx

Configuration: Windows XP
Internet Explorer 8.0

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1

jrferraz, on Nov 2, 2008 2:47:38 am GMT

Try to see if Spybot Search & Destroy, is current blocking access to the IE properties.
I think it is somewhere in the option that prevents Home Page Hijacking.

Reply to jrferraz

2

hank9081, on Nov 2, 2008 4:02:20 pm GMT
  • +1

Thx. i checked and it was not, I run it, did not find anything, only running adaware free version, it does not find anything, disable norton untivirus, I installed AVG run it and did NOT find anything.

Reply to hank9081

3

jrferraz, on Nov 2, 2008 6:28:19 pm GMT
  • +6

Try this:

- Click Start, click Run, type gpedit.msc, and then Enter or OK.

- Open User Configuration, open Administrative Templates, open Windows Components, and then open Internet Explorer, Internet Control Panel, Browser Menus.

- Double click on "Tools" Menu: Disable menu option "Internet Options" and choose "Not Configured" or "Disabled", click "Apply" and then close Gpedit.msc.

I think is more or less like this, because my XP is in Portuguese and I have to translate. Sorry for my Enlish.

Reply to jrferraz

4

hank9081, on Nov 5, 2008 5:54:59 pm GMT
  • +1

I fixed the problem, I installed AVG and it found the following plus other trojans and Viruses:

Tojan Horse.AHKQ
C:\Program Files\Internet Explorer\SETUPAPI.DLL

Trojan Horse SHevr.BSTD
C:\Documents and Settings\Local Service\Application Data\961679118.exe

AVG did an excelent job, as oppose to Adaware, or SpyBot, or Norton Unti-virus.

Reply to hank9081

5

fruustrated me, on Apr 13, 2009 10:22:31 pm BST
  • +4

There is no menu bar so no tools topic. heres what I've done so far....
I have tried everything I can find to try and nothing helps. I clicked the fix it and saw a quick flash but nothing was fixed. I also ran regedit and the lines it says to delete there are not there to delete. Hubby put IE 8 in a few days ago after I told him not to. lol should of kept my mouth shut. But I told him I still have IE 6 in my xp and it works just fine. I downloaded IE 7 several times and removed it several times. This morning his pc would not boot, he kept getting a warning that windows DEP or DEC was protecting his pc by not allowing him to open a program it mentioned builders or framework or something like that. I thought I'd remember name and didnt write it down. This warning came up every time he restarted his pc and when we clicked ok on the box it went to a black screen and stayed there. The 3rd time it came up I clicked the bottom of the warning window that opened the help area. from there I got to the windows restore and restored it back to April 3rd and it worked and at least the desk top and start became available. I thought it was fixed but when he opened IE 7 there was no menu bar nor any way to bring it up. Right clicking on the toolbars had no options of anything like they normally would. The internet options in control panel wont open, Cant download anything. I also got a fatal warning when i tried to remove a toolbar that said i needed to go download and reinstall a missing exetend.exe file from my service provider. They sent me to download site, but I cant download anything. I read the OWNERS MANUAL and tried all I read there. I restarted pushing F12 when Dell site name came up. I went there and ran all the tests available there and nothing found wrong. I ran spybot and AVG and there was a few spies but no viruses. I tried running all the chkdsk's mentioned in user manual and the only one that ran was the read only one. Its like his computer went limp or lost the power to do anything asked of it. We tried about 4 other restore points and none would work, only the first one. Then we tried to reformat it back to like when new 4 times and it just went straight to the desktop every time we pushed ctrl and F11. Then I found your fix it page and it was of no help either. I hope Something is found to fix this soon. Sorry for all the bad comments, told the truth. Very frustrated for over 13 hrs now. cant get anywhere. not sure what an URL is. was up all night and cantr think loil this is my puter, I can still copy n paste, he cant.

Reply to fruustrated me

6

bjovi03, on Jul 8, 2009 8:00:12 pm BST

Did you ever get an answer to your problem? I have the same problem. If you have fixed it, could you tell me how you did it?

Thanks!!

Reply to bjovi03

7

travelguy, on Jul 19, 2009 6:43:55 pm BST

Help - same problem - have you figured out what the problem is?

Reply to travelguy

10

Rolo, on Aug 5, 2009 6:26:16 pm BST
  • +1

I've never had luck with ANY toolbars. I downloaded one once that turned out ot be spyware. It took forever to get it removed! After that I stayed away from all toolbars. That, is except one or two that friends have recommended AFTER they've use them for a while. Anyway, there's this one toolbar for coupons. (Like the one that gave me spyware) This one suprised me though! This is great toolbar. Iams Dog Food Coupons from my toolbar save me a lot. It's the one bar I like.

Reply to Rolo

11

y-i-a, on Aug 20, 2009 1:32:34 pm BST
  • +2

Thank you for your suggestion. I was able to remove the Trojan that caused my pain on my own, but with your help I regained my ability to access Internet Options through IE8 when no other suggestion or software recommended on numerous message boards worked. Why didn't I think of this on my own? Sometimes we just don't try the simple things and we're always looking for a complicated or sofware-based solution.

Muitíssimo obrigado!!! (I hope I translated this correctly!)

- J

Reply to y-i-a

12

 jrferraz, on Oct 18, 2009 11:47:10 pm BST

Yes, you translated very well.

Glad to help you.

Reply to jrferraz

8

seacat7up, on Jul 20, 2009 7:45:59 pm BST
  • +2

I have the same problem. only i can open IE7 but it still has parts of IE8 in it. I let a tech from the compaq tech team take a look at it but he rearranged my whole desktop view and after that i haven't been able to open my internet options. So i uninstalled IE& and went with firefox. It's more stable than IE7 and more reliable. Still can't change internet options. So when I click on a link in a webpage to send email it sends me to my onenote which i can't stand. anyway that may be one step. Firefox is easier and faster than IE and has less errors.

Reply to seacat7up

9

ste, on Aug 5, 2009 8:44:35 am BST

The problem for me was, SuperAntiSpyware Hi-Jack protectiion.
protect homepage from being changed option.
This program also has an option in the Repairs tab.
Remove Internet Explorer Policy Restrictions.

works for me. ;)

Reply to ste